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Enabling Workspace Transformation
Johannes Kuhn
Collaboration Sales – Eastern Europe
Cisco Systems
• Workspace Evolution
• Technology enabling the new Workspace
• The Transformation Process….
• Architecture
• Proof of Concept / Trials
Agenda
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Workplace Innovation Megatrends
HyperLocation AI & Automation Visibility & Analytics
User Experience Customer Experience
Hybrid Cloud
Mobility
3
Workspace Evolution
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Activity-based Working (ABW) Workspaces Aligned to Activities
5
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People / Place / Technology Mismatch
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People
Physical Space
Technology
7
Synergy
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Most of us work in teams
Sales Marketing
Supply
Chain
Operations
Business
Partner
Marketing
Agency
External
Your
Project
9
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What do these teams need to do?
Converse Meet Create, Co-Create and Share Recall Service
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Work
pla
ce E
xp
erie
nce
Teaming
Your
Project
Sales
MarketingSupply
Chain
Operations
Business
Partner
Marketing
Agency
External
Documents
Files
Assets
Messaging
Chat
Conversations
Document creation
White boarding
Co-creation
Meetings
Ad-hoc & Scheduled
Face to Face
Calling
Audio
Video
People
Team Members
External
Ecosystem
11
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Touch down /
focused spaces
Collaboration Spaces
Common Spaces
Now need Activity Designed Spaces
13
Redesigning the Office Workspaces
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Concentrate Collaborate
14
Bring People, Space, and Technology Together to Align Workspaces with Work Activities
Co-Creation Training
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Co-Creation Rooms
Meeting Spaces
Quiet RoomTouchdown
A/V Privacy Room
Open Adhoc Meeting AreasStorage
eCafe Post Office
Focused Work Areas
Creativity Zones
15
The New Workplace
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Technology enabling the new Workplace
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A virtual and physical workspace for radically better teamwork
Before During After
Messaging
White Board
Assistant 3rd Party Apps
Meetings by WebEx Video
Team Tools
increased productivitybetter user experience AI
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Hardware with
AI engine
Object
& noise
detection
Speech
& face
recognition
Cognitive
collaboration
Machine
intelligence
Conversational
AI
Natural
language
processing
Full portfolio
with the AI
experience
AI building blocks for team workspaces
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Workplace Endpoints built on a powerful AI platformfor machine learning and deep learning
NVIDIA Jetson The same electronics engine powering self-driving cars
Room 55Room 70SRoom 70DSpark Board 70 Room KitRoom Kit PlusSpark Board 55
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Intelligent Workspaces
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Persistent spacesProximity controlWake up experiencesOne button to push
Content sharing Annotation across devices
Intelligent workspace capabilities
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicBotsBest viewSpeaker trackingNoise suppression (1H CY18)
In-room analyticsFace recognition (roadmap)Spark Assistant (April)
AI-powered workspace and collaboration
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The room is empty and
the system is in standby
Standby
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Anna enters the room
and is greeted
Half-wake
greeting
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Where do I
start to interact?
The screen transitions
automatically
Half-wake
guidance
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What can I do?
Anna touches the touch
panel and the system
goes into a brighter state
Awake
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When Anna opens an
activity, she will get tips
on what to do next
Contextual
guidance
How can I do this?
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AI that detects you
Audio distance: 1.90 Quality: 0.58 Far end: 0 F: 0.0% T: 86.4% U: 0.0% N: 0.0% S: 235 People count: 6
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Jeff Blake
Dyan
Andre
Addy Rui
John
Alicia
AI that sees you
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Blending physical and virtual experiencesMore intelligence and usability to any space, every interaction
See who’s paired to a device in a room
VirtualPhysical
Occupancy Rate: 40%
Meeting Rate:
Automatic pairing
Remote users knowwho is in room besides viewing
Great for all meetings, especially mixed users (audio only, web only etc)
Easy Guest access
BRKCOL-202334
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Spark AssistantBuilt with
“Hey Spark”
Machine learning
from MindMeld
Speech
recognition
Natural language
understanding
from MindMeld
Question
answering from
MindMeld
Dialog
management
from MindMeld
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We’ve started the AI journey Vision to transform teamwork and collaboration
Humans invoke AI Assistant AI Assistant can interject
Command and
control
Natural language
understanding
Semantic understanding
with domain expertise
Team and strategic
intelligence
Intelligent team
member
1
2
3
4
5
37
How to get there?ArchitectureHybrid ServicesProof of Concept
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Architecture for Workspace Transformation
On-Premise Services Cloud Based Services
Cisco Spark
Built on WebEx*
BRKC39
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Hybrid Calendar Service
Hybrid Call Service
Hybrid Directory Service
Existing Services Hybrid Media Service
Connecting on-premises and cloud / mobile services
Hybrid Security and
Compliance
40
BRKC
Cisco Spark Hybrid Services
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Directory ConnectorCisco Expressway
Cisco Call Control
Call Connector Calendar Connector
MEDIANODES
MEDIANODES
Hybrid Services Requirements
Hybrid Call
Service
Hybrid Calendar
Service
Hybrid Media
Service
Hybrid Directory
Service
Cisco Expressway x8.9*,x8.10.3
CUCM 10.5(2)SU5 or Cisco HCS
10.6 and above
Cisco Expressway x8.9*,x8.10.3
Exchange 2010*, 2013, 2016, Office 365
Installed on Windows Domain
Server (2003, 2008 R2 or 2012,
2016) with admin user privileges
41
BRKC
*EFT
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Cloud Collaboration Management Portal
License
management
Device
management
Usage reports
and analytics
Service
monitoring &
support
Security & policy
management
Automated
provisioning
Hybrid
Services
Org and User
Management
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Setting up a Proof of Concept
• Use Project Workplace / Revit to visualise the technology in your workspace
• Pick a floor / part of floor and user group / and a use case
• Organise Spark trial – clients and endpoints with partner/cisco
• Activation process takes only minutes
• Onboarding guidance for users via sparkbot
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Spark Media Test – mediatest.ciscospark.com
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Transformation PoC – Adding new device
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Transformation POC – Generate Activation Code
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Transformation POC – Activation Code
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Download Clients
https://www.ciscospark.com/downloads.html
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Client and user Activation