digital transformation: enabling the vision for modern
TRANSCRIPT
e-Guide
©2018 ThirdSpace
Digital transformation: Enabling the Vision for modern policing
03_ Foreword
04_ The future of policing
05_ Modern tools for modern menaces
06_ �The National Enabling Programmes
07_ �Are you cloud ready?
08_ Introducing ThirdSpace
09_ ThirdSpace’s NEP service offering
10_ Next steps
Contents
3
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
In 2016, in recognition of the realities and pressures of modern day policing, the UK National Police Chief’s Council (NPCC), together with the Association of Police & Crime Commissioners (APCC), set out a UK Policing Vision�that�is�to�be�effective�by�2025.
The Vision provides forces, partners and suppliers with a clear direction – one that involves transformation of all aspects of policing.�But�critically,�it�is�an�ambitious�vision for a national approach to digital transformation.
Foreword
An ambitious vision for a national approach to digital transformation.
In this guide, we take a look at the fundamentals of the Policing Vision and the three National Enablement Programmes (NEP) designed to transition UK police forces from current state to future�state.�
We will also explore the potential outcomes and benefits�of�embracing�the�requirements,�as�well�as address the technical challenges that the majority of forces need to overcome to achieve transformative�change.
4
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
The�Policing�Vision�2025�recognises�the powerful opportunities that digital transformation�presents�for�UK�policing.�It�embraces and capitalises on new technologies, such as the Cloud, in order to meet modern policing’s strategic priorities, budget restraints and,�above�all,�new�criminal�challenges.�
Policing principles and priorities remain steadfast.�Forces�exist�to�prevent�crime,�protect�the�vulnerable�and�bring�the�guilty�to�justice.�However, with ever more constrained budgets, the need to adopt new technology and new ways of working is reaching a critical tipping point.�
Collaboration is key
The Policing Vision sets out an agenda that recognises the need to change the way that forces�deliver�services�to�the�public.�This�need�for change is not only driven by diminishing resources and a continuing focus on driving down costs, but also increasing demand and expectations from the public and non-core services.�
The future of policing
It acknowledges that there must be a move away from operating as a set of locally managed territorial forces towards a more combined approach that capitalises on collective strengths,�working�practices�and�capabilities.�Specialist services, including armed policing, surveillance and major investigations, will be delivered�through�a�network.�This�will�make�them�more�affordable�and�enable�surplus�costs�to�be�reinvested�in�other�priorities.
The Vision also calls for increased integration with Multi-Agency Safeguarding Hub partners, health, education, social services and community�projects.�This�will�significantly�improve early intervention to resolve crime and anti-social behaviour, whilst reducing demand on�the�police�and�other�public�services.�
The ambition is for more multi-agency teams and hubs, which will pool funds rather than�address�problems�in�silos.�It�includes�the capability to share voice and data communications�with�fire�and�ambulance�services.�It�also�allows�for�sharing�appropriately�safeguarded information between the police, social�services,�the�NHS�and�schools.�
5
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
Our�lives�have�moved�online�-�and�so�has�crime.�The Policing Vision recognises new and evolving crime�challenges�and�threats.�Fraud,�bullying,�sexual exploitation and terrorism are all now as prevalent�online�as�they�are�in�the�real�world.�Today’s�police�forces�require�modern�tools�to�tackle�these�very�modern�menaces.�
In a world where criminals and citizens are equally�digitally�adept,�digital�technology�is�required�to�fight�crime�and�protect�citizens.�Police�officers�will�be�trained�and�equipped�to�respond to the dramatic rise in criminals taking advantage�of�the�Internet.�
The goal is to reap huge dividends in terms of�public�protection.�However,�to�achieve�the�Vision on a meaningful scale, information systems that can talk to each other and robust platforms that can protect digital assets are required.�
That is why the National Police Technology Council (NPTC) has begun a journey to develop the capabilities, services and national standards that will enable UK police forces to seamlessly share and securely exchange information and data with each other, as well as with trusted partner�organisations.�
It recognises that the answer is not to have a single national system that every force uses,�and�that�an�ecosystem�of�different�technologies and software products will always exist.�What�the�Vision�demands�is�that�they�can all interoperate with each other and follow common�standards.�That�way,�all�data�can�be�securely available for analysis by any force, and can also be shared with partner services and agencies.
Modern tools for modern menaces
The NPTC has developed three Enabling Programmes that will enable UK police forces to develop a joined-up approach to service delivery and address crime as a national Police Force�-�providing�greater�economies�of�scale,�common standards, and improved consistency and�collaboration.�
6
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
The NEP will provide the modern technology blueprint that is absolutely fundamental to the transformation of the way forces work and collaborate with each other and with partner agencies�across�the�UK.
The three inter-related work streams within the programme are:
1. Productivity services
Implementing the latest cloud-based productivity�tools�will�increase�effectiveness�and improve service delivery by enhancing communications and facilitating interaction with other forces, partner organisations and the public.�
Effective�sharing�of�information�will�improve�the management of police information and enable�officers�to�dedicate�more�time�to�their�local�communities�while�engaging�with�partners.�Officers�and�staff�will�be�able�to�access�and�work on documents across multiple devices, hold meetings remotely, and share information quickly�and�easily.
2. Identity and access management (IAM)
IAM will enable the right individuals to access the appropriate local, regional and national resources securely, from multiple devices and locations,�without�compromising�security.�
This�will�enable�flexible�working�with�a�seamless�login�every�time�a�user�accesses�a�different�connected system, eliminating the need for multiple logins and for users to remember and input multiple usernames and passwords with single�sign-on�(SSO).
The National Enabling Programmes (NEP)
3. National management centre
A National Management Centre will secure infrastructure and assets, monitor participating police forces and help mitigate information security�risks.�It�will�provide�centralised�security�monitoring and response co-ordination, so forces are forewarned and able to identify the possibility of cyber-attack, insider threat and data-loss.�
As a centre of excellence for cyber security in law enforcement, the Centre will ensure national standards of cyber-hygiene are adopted and maintained across the UK police service.
7
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
The aim of the NEP is to help shape technology strategies for the police services, making it more�uniform�across�the�board.�The�underlying�message is that police forces developing or adopting applications or technologies need to consider�a�cloud-first�attitude�that�is�future-proofed against change and that maximises budgets.�
The vision for a fully functional, interoperable system of ICT networks across the UK police service is currently being hampered by the fact that too many forces have hordes of historic,�unconnected,�bespoke�systems.�In�fact, according to estimates from the Police ICT Company, the 43 forces are operating more than�2000�IT�systems.�
Are you cloud ready?
Individual forces have invested money in devices and systems that their ICT architecture cannot�handle�efficiently,�and�that�provide�limited�capability.�This�is�undermining�the�services on two counts: making the technology more expensive than it needs to be, and hindering�efforts�towards�collaboration�between forces and other public services and agencies.��
The�additional�problem�is�the�lack�of�staff�with the right skills to address the challenges and�move�from�current�to�future�state.�That’s�where�ThirdSpace�can�help.�Let�us�prepare�your�force�for�digital�transformation.
8
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
Introducing ThirdSpace
Police forces are being asked to transform the delivery of their services by applying technologies that have been tried and tested in�the�private�sector.�ThirdSpace�is�an�award-winning Microsoft solutions partner for identity and access management, mobility and security technologies.�Over�the�last�15�years,�we�have�delivered over 700 enterprise deployments for public and private enterprises, schools and universities,�and�local�governments.�
We have been engaged with various police forces across the country for more than 10�years.�We�have�worked�on�projects�including the design and implementation of identity-based services to support cross force collaboration; the creation of a police identity management platform for a Contact Management Programme replacing a legacy 999 system, as well as identity solutions to allow secure connection from a police force to a local government�entity�for�provision�of�back�office�services.
More recently we have been working with a central government body on an end user computing refresh project, to this end our team are�security�cleared�to�either�SC�or�NPPV�levels.
ThirdSpace�is�offering�you�the�opportunity�to capitalise on our extensive experience and understanding of the technologies you are required�to�implement�and�the�challenges�that�you face in preparing for the transition to the Cloud.
“ThirdSpace�are�without�question�the�best�out�there.�They�provide�a�very�well�rounded and detailed service from initial consultation to implementation, project management�and�training,�and�offer�quality�guidance�and�advice�at�every�step.�I�particularly�value�the�fact�they�question�every aspect of the design and tease out every issue so that you come to the most appropriate�solution.�I�wouldn’t�hesitate�to�recommend�them.”
— Programme ManagerHampshire Constabulary
Our clients include:
9
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
Business analysis
Like�most�police�forces�you�are�likely�to�have a host of disparate operating systems and�applications.�In�order�to�understand�your current state we will conduct a comprehensive business analysis exercise of�your�user�and�technological�landscape.�This will enable us to map out user roles, applications and devices in order to identify how you are currently operating, compared�to�the�desired�‘future�state’.
We have a long history of working with customers�to�help�them�explore�and�define�their�IT�strategies.�We�understand�and�embrace the importance of ensuring that your business needs are considered long before any�specific�technology�choices�are�made.�
Technical readiness assessment
The NEP Preparations Checklist outlines the�key,�cloud-ready�requirements�for�police�forces in terms of infrastructure, operating systems,�networks�and�security.�Our�Technical Readiness Assessment Service will define�the�gaps�between�the�current�state�infrastructure and the minimum technical requirements�that�need�to�be�addressed.�We can then provide an implementation and configuration�roadmap�that�will�help�you�attain�the�required�state�of�technical�readiness.
Implementation plan
The next step is to deliver against the technical implementation roadmap, as defined�by�the�technical�assessment�service.�This will bring the infrastructure in line with
ThirdSpace’s NEP service offering
requirements,�so�that�you�can�move�on�to implementing the NEP blueprints and the�migration�of�services�to�the�Cloud.
Key Microsoft technologiesGet to know some of the tech powering your secure transition to the Cloud:
Windows 10
Designed to enable seamless connectivity, Windows 10 is the platform through which all Microsoft technology flows. It features integrated multi-factor and biometric authentication as well as data encryption services that protect data as it moves between devices, storage, emails and cloud services.
Office 365 Advanced Threat Protection (ATP)
Microsoft’s Advanced Threat Protection can help protect police forces from malicious attacks by actively monitoring emails and websites for malware and phishing attacks.
Microsoft Intune
Intune is a cloud-based service that allows for the remote management of mobile devices, applications and PCs. This allows organisations to keep employees productive wherever they may be working by allowing controlled access to data and applications all while keeping that information secure.
10
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
Migration services
Next, we move to building and implementing your cloud migration solution in line with the�NEP�blueprint�design.��Microsoft�cloud�solutions�included�in�the�NEP�design,�offer�secure collaboration, communication and mobility.�As�an�award-winning�Microsoft�partner, we possess the necessary expertise to customise industry-leading technologies to�best�fit�your�organisation’s�requirements.�We have also developed our own tools and components that enable us to extend out-of-the-box software, accelerate deployment and�maximise�the�impact�of�your�solution.
Training
Training�your�officers�and�staff�in�the�best�use�of digital tools to engage with the public and investigate incident and crimes, as well as preserve�digital�evidence�is�essential.�We�can�support�with�training�to�ensure�your�officers�and�staff�are�knowledgeable�on�the�latest�security�threats�and�confident�in�adoption�of�best�practice�security�techniques.�This�will�enable the preservation of digital evidence and the secure transfer of information to�citizens,�partners�and�agencies.
11
e-Guide Digital transformation: Enabling the vision for modern policing
thirdspace.net
Let us work with you to provide the foundations that will underpin a national, digital and secure workplace.
We recognise that not all police forces face the same challenges, so we have developed the NEP�Readiness�Assessment,�as�a�crucial�first�step�to�understanding�your�current�situation.
The assessment will pinpoint how your�organisation�could�benefit�from�a shift to the Cloud and gain control of user identities, all whilst ensuring your sensitive�information�is�protected.
Our consultants will work closely with you and�your�stakeholders.�This�allows�us�to�truly understand your circumstances and requirements,�so�we�can�educate�your�team�on the most appropriate technologies and solutions�available.�With�clearly�documented�recommendations from our experts, you can�avoid�wasting�vital�resources.
Next steps
Are you NEP ready?Our experts will review your current situation, identify gaps and suggest a comprehensive remediation plan that adheres to agreed NEP blueprints.
CONTACT US TODAY
ThirdSpace 6th�Floor� Seacourt Tower West Way Oxford, Oxfordshire OX2 0JJ
0800�044�5009 [email protected] thirdspace.net
About ThirdSpace
Our vision at ThirdSpace is an environment in which all organisations can unleash the full power�of�the�digital�economy.�Securely.�
We believe that when you know your data and your customers’ data is secure, and you are in control of who has access to your systems, you are�free�to�work�creatively�and�collaboratively.�We focus on Microsoft intelligent identity and security technologies that underpin secure modern�workplaces.�This�in�turn�provides�organisations with the control to liberate their workforce�and�unleash�business�potential.
Our ability to achieve real business value for our customers has been recognised by Microsoft through multiple Partner of the Year nominations�and�our�Gold�Competencies.�We�have been voted ‘the best’ eight times to date for Identity and Access, Enterprise Mobility, and�Security�and�Compliance�categories.�
“There is no other partner in the world we�work�with�more�closely.”�— Alex Simons, Microsoft
Microsoft develop the market-leading tools; we provide the vision and innovation to ensure our customers capitalise on the opportunities�new�technology�brings.
w