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Collaboration FEUP Ministry of Health Designing a sustainable Electronic Health Record: from Service Ecosystem to Information Architecture Coordinators: Lia Patrício, António Brito PhD students: Nelson Pinho (P1), Miguel Oliveira (P2), Eduardo Pinto (P3) International advisors Raymond P. Fisk, Texas State University Rick Kazman, University of Hawaii, Carnegie Mellon University Hong-Mei Chen, University of Hawaii FEUP - July, 6 th , 2012

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Page 1: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Collaboration FEUP – Ministry of Health

Designing a sustainable Electronic Health

Record: from Service Ecosystem to

Information Architecture

Coordinators:

Lia Patrício, António Brito

PhD students:

Nelson Pinho (P1), Miguel Oliveira (P2), Eduardo Pinto (P3)

International advisors

Raymond P. Fisk, Texas State University

Rick Kazman, University of Hawaii, Carnegie Mellon

University

Hong-Mei Chen, University of Hawaii

FEUP - July, 6th, 2012

Page 2: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Context – EHR Definition

A National EHR is:

A patient centered service that carries clinical information and is

accessible regardless of location or time of health care delivery.

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Challenges

• A successfull development and implementation of a EHR requires addressing several challenges – Technological

– Human

– Organizational

• Developing a PDS requires a systems approach that integrates technology and human processes.

Service Science Management Engineering and Design (SSMED)

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Collaboration FEUP – Ministry of Health Objectives

• Support the development and implementation of EHR in

three areas :

– P1 - Service design: supporting the design of EHR as a service

with a focus on the service experience and creating value for the

different healthcare stakeholders

– P2 - Processes: contribute to a better implementation of EHR by

analyzing and framing the EHR within the operational processes

of the different stakeholders, proposing recommendations for

process evolution change management

– P3 - Information architecture: contribute to the design of an

information architecture that enables an effective

implementation of EHR and promotes collaboration among

healthcare stakeholders

Page 5: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Integration

EHR Core

Architecture

Extended Service

Stakeholders

Internal Processes

Information Needs

P2 – Analysis of operational processes and information needs

P1 – EHR Service Design

P3 –EHR Information Architecture

Page 6: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Progress Report

Sept. 2010

2011

2012

Mar.

Jul.

Dec. 2012

Activity 1 Project framing

Activity 3 Service Design, Process Modeling

and Information Architecture

Activity 4 Support EHR implementation

Activity 2 Study / Elicitation

Jul.

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P1 – Service Design

Designing the Service Offering

Nelson Pinho, Lia Patrício, Raymond Fisk,

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Qualitative study - Objectives

EHR Service Design

Stage 1 – Understanding Stakeholders

• Design the stakeholder map with all the entities involved in EHR Service.

• Identify the most relevant entities from both the healthcare professionals and patient perspectives.

• Investigate the type of information exchanged between the different stakeholders.

• Identify the benefits (value) obtained from the interaction between the different stakeholders.

Stage 2 – Designing the Service Offering

• Study and map the experience of different stakeholders.

• Design the service concept of the EHR and its components for the different stakeholders.

• Architecture and navigation of EHR service system.

• Define the service ecosystem borders.

• Design the Service Blueprints for critical PDS processes

Page 9: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Citizen

Family

National Health System

Other Healthcare Providers

Health Practitioners

Sponsors

Teaching Institution

Private Institutions of Social Security

Exams

Public Health

Medicine

Health Research

Central Administration

Organization Board

Primary care

Differentiated Care

Continuity Care (Mission Units)

Emergency Care (INEM)

Integrated Care (Local Health

Units)

Central Hospital Regional

Hospital

Level 1 Hospital

Group of Health Centre Health

Centre Family

Health Unit

Private Hospital

Doctor’s Individual

Office Private Practice

Military Hospital

Associations

Doctor

Nurse

Pharmacist

Technician

Doctor’s Assoc.

Nurses Assoc.

Pharmacists Assoc.

Psychologist

Physiotherapist

Audiologist

Radiotherapist

Mercies Religious Hospitals

Public Insurance

Insurance Companies

Social Security

Health Plans

Pharmacy

Infarmed

Pharmacy Associations

Pharmaceutical Companies

Health National Institute

Blood Institute

Drug Institute

Health General

Management

Other Providers

Hardware Suppliers

Software Suppliers

Other Services Suppliers

Medical Material Suppliers

Administrative Staff

CIO – Chief Information

Officer

CEO

Operational / Service / Clinical Manager (UGI)

Investigation Labs (Clinical

Trials)

Central Admin. of Health System

University

Other Schools

National School of

Public Health

Regional Admin.

Autonomous Regions

Shared Services Of Ministry of

Health

Health Regulatory

Entity

Azores

Madeira

North

Centre Algarve

Lisbon and Tagus

Valley

Alentejo

Labs

Radiology

Group of Stakeholders

Sub-group of Stakeholders

Individual / Organizational Stakeholder

Nutritionist

Internist

Specialist

Surgeon

Dentists Assoc.

GP

Individual Stakeholders

Social Assistant

Most Important Stakeholders

Study Results Stage 1 - Stakeholder Map

Health Line 24/7

Dietist

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Qualitative Study - Sample

Sample Design Central Hospital Private Hospital Primary Care

Citizens/Organizati

ons

Stage 1 – Exploratory Study -

Interviews

1 Doctor (CHVNG)

1 Nurse (CHVNG)

1 Pharmacist

(CHVNG)

1 Citizen from Porto

1 Member of the

Ministry of Health

Stage 2 –

Focus

Group

Doctors 5 Doctors (CHLO)

2 Doctors (José

Mello, Personal

Office)

2 Doctors (Health

Centers from ARS

LVT)

Nurses

7 Nurses (CHLO,

CHLN) 3 Nurses (MAC)

1 Nurse (Health

Center from ARS

LVT)

Pharmacists

4 Pharmacists

(CHLO, FX, CHLO -

EM, HGH)

2 Pharmacists (CUF

- IS, CUF -

Descobertas)

1 Pharmacist

(Communitarian -

Lisbon)

Citizens

8 Citizens from

Lisbon

Stage 2 – Interviews 1 Doctor (CHVNG)

1 Doctor (ML)

1 Nurse (ETG)

1 Pharmacist

(Viseu)

1 Nurse (Viseu)

1 Doctor (Viseu)

1 Citizen (Porto)

Citizens 10

Doctors 13

Pharmacists 9

Nurses 13

Physiotherapist 1

Ministry of Health 1

Total 47

Qualitative Method

– Interviews and Focus Groups (60 – 180 min)

– Grounded Theory

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Designing the PDS with the MSD in a Many to Many reality

PersonalHealthRecord

Pa entSummary(EmergencySitua ons,

secondopinion,etc.)

Public&Privateintegra on

Informa onAccess

Management

Ci zen

Core:Ci zen

CenteredandIntegratedHealthInfo.

Trust,Confiden ality,

Privacy

GoodUsabilityFastAccess

EasytoUnderstand

Ci zenCenteredInfo.

RecordsshouldbecompleteandUp

toDate

How? What?

EasytoUnderstand(Clinicaltermsexplained)

Pa entSummary

BiometricInfo.

Ci zenPortal

Allergies

Alerts

NurseNotes(Dischargeand

Consulta on)

Exams

Pa entCenteredandIntegratedClinicalInfo.

Diagnosis/Results

ExamReport

Prescrip onInfo

PrescribedMedica on

ChronicMedica on

R&D,PublicHealth,Health

PolicyAggregated

Data

AnonymizedData

Repor ngTools(Business

Intelligence)

Habits

HealthcareProfessional

Portal

Vaccines

AuditSystem

Therapeu cInforma on

InformalCaregiver

IntensityofCareandDependence

Levels

SocialContext

Collabora onPla orm

ExamPrescrip on

Auth.Mechanism

ChronologicviewofHealth

episodes

EpisodeDates

KeyH.Professional

Healthepisode

Types

MedicalDischarge

Note

Image/Graphics/

etc.

SurgeryWai ng

ListPersonalHealthRecord

Ac veMedica on

SpeakwithHealthcare

Professional

ScheduleConsulta on,

ExamsandVaccines

Referral

HealthAdvicesandGeneral

Info.

Info.AccessManagement

Family

SMSandE-mailAlerts

Administra veServices

FormsandDeclara ons

HealthUnitServiceList

(Wai ngTimes)

HealthBenefits

EmergencyEpisodes

SurgicalHistory

Vaccines

PhysicalandFunc onal

handicaps

Prosthesesand

ImplantsAntecedents(Ex.Oncologic)

ContentConfiden ality

Assurance

OutputDiagnosis

SurgicalProtocol

Ac ons/Interven ons

Surveillanceand

Monitoring

Data

Alerts

EmergencyContacts

Customer

Doctor

BackstageSupport

ServiceIn

terface

PDSInterface

LegacySystem

Authen ca onConsultand/orManagePa ent

Summary

InsertorManageDiagnosis

ConsultPa entdetailed

Informa on

InsertPa entDischargeNote

ManagePa entMedica on

Info.

Consultand/orInsertExams

Info.

SearchandExportR&DInforma on

Introducepa entidandDoctorauth.creden als

DisplayLogininterfaceandauthen ca on

result

Validatecreden als

ConsultoreditPa entSummary

DisplayPa entSummary

Retrieve/updatePa ent

Summary

CreateorChangeDiagnosis

Displaydiag.searchlist

Providestoreddiagnosisorrecordnew

one

Consultdetailsonchronologic

ortypeofepisodelist

Displaychronologicortypeofepisode

list

Providesearchlistsand

episodedetails

CreateDischargenote

AskfornewDischargenote

Recordnewdischargenote

Consultprescribed

med./Managechronicmed.

Displayprescribedand

chronicmedicine

Provideprescrip onandchronicmedicinelistorupdate

records

Consultorcreatenewexamresult

Displayexamssearchlistandexamdetails

Provideexamsearchlistandexamdetailsorcreatenewrecord

Searchfordata

Displayrepor ngtool

Retrieveanonymisedandaggregateddata

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

AskfornewDiagnosis

ManageChronicMedicine

Askfornewexamresult

DisplayLogininterfaceandauthen ca on

result

Insert/ManageAlertsandAllergies

Service Experience Blueprint

Service System Architecture

Customer Value Constellation

Use Cases and Data

Model

User Interface

xN

xN

xN

Doctor

Nurse

Citizen

xN

Value contellationexperience

Service experience

Service encounter experience

Service experience blueprint

Service system architecture and

navigation

Customer value constellation

Understanding the customer experience

Designing theService offering

Designing theService concept

Designing theService system

Designing theService encounter

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• Weekly meetings with PDS National Commission (September

– December 2011)

– First versions of Service Concept, Architecture and Service Experience

Blueprint

• Workshops (Design & Validation)

Workshops Service Design - Sample

Sample Design Doctors Nurses Citizens Total

Workshop 1 –

Service Design

3rd January 2012

6

Porto

Viseu

Santarém

8

Porto

Madeira

Lisbon

7

Porto

Vila Real

Lisbon

21

Workshop 2 –

Results Validation

17th January 2012

7

Porto

Viseu

Santarém

Lisbon

8

Porto

Madeira

Lisbon

9

Porto

Vila Real

Lisbon

24

Page 13: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Service Design Workshops Results January, 3rd and 17th 2011

Designing the Service Offering

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PSD Service Design Workshop

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Design the Service Offering

PDS Detailed Service Concept

Doctor

Nurse

Citizen

PersonalHealthRecord

Pa entSummary(EmergencySitua ons,

secondopinion,etc.)

Public&Privateintegra on

Informa onAccess

Management

Ci zen

Core:Ci zen

CenteredandIntegratedHealthInfo.

Trust,Confiden ality,

Privacy

GoodUsabilityFastAccess

EasytoUnderstand

Ci zenCenteredInfo.

RecordsshouldbecompleteandUp

toDate

How? What?

EasytoUnderstand(Clinicaltermsexplained)

Pa entSummary

BiometricInfo.

Ci zenPortal

Allergies

Alerts

NurseNotes(Dischargeand

Consulta on)

Exams

Pa entCenteredandIntegratedClinicalInfo.

Diagnosis/Results

ExamReport

Prescrip onInfo

PrescribedMedica on

ChronicMedica on

R&D,PublicHealth,Health

PolicyAggregated

Data

AnonymizedData

Repor ngTools(Business

Intelligence)

Habits

HealthcareProfessional

Portal

Vaccines

AuditSystem

Therapeu cInforma on

InformalCaregiver

IntensityofCareandDependence

Levels

SocialContext

Collabora onPla orm

ExamPrescrip on

Auth.Mechanism

ChronologicviewofHealth

episodes

EpisodeDates

KeyH.Professional

Healthepisode

Types

MedicalDischarge

Note

Image/Graphics/

etc.

SurgeryWai ng

ListPersonalHealthRecord

Ac veMedica on

SpeakwithHealthcare

Professional

ScheduleConsulta on,

ExamsandVaccines

Referral

HealthAdvicesandGeneral

Info.

Info.AccessManagement

Family

SMSandE-mailAlerts

Administra veServices

FormsandDeclara ons

HealthUnitServiceList

(Wai ngTimes)

HealthBenefits

EmergencyEpisodes

SurgicalHistory

Vaccines

PhysicalandFunc onal

handicaps

Prosthesesand

ImplantsAntecedents(Ex.Oncologic)

ContentConfiden ality

Assurance

OutputDiagnosis

SurgicalProtocol

Ac ons/Interven ons

Surveillanceand

Monitoring

Data

Alerts

EmergencyContacts

Customer Value Constellation

xN

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PDS Detailed Service Concept – Citizen, Doctor and Nurse

Patient Summary

Biometric Info.

Citizen Portal

Allergies

Alerts

Nurse Notes (Discharge and Consultation)

Exams

Patient Centered and

Integrated Clinical Info.

Diagnosis / Results

Exam Report

Prescription Info

Prescribed Medication

Chronic Medication

R & D, Public Health, Health

Policy Aggregated

Data

Anonymized Data

Reporting Tools (Business

Intelligence)

Habits

Healthcare Professional

Portal

Vaccines

Audit System

Therapeutic Information

Informal Caregiver

Intensity of Care and Dependence

Levels

Social Context

Collaboration Platform

Exam Prescription

Auth. Mechanism

Chronologic view of Health

episodes

Episode Dates

Episode Location

Key H. Professional

Health episode Types

Medical Discharge

Note

Image / Graphics /

etc.

Surgery Waiting

List Personal Health Record

Active Medicatio

n

Speak with Healthcare

Professional

Schedule Consultation,

Exams and Vaccines

Referral

Health Advices and General

Info.

Info. Access Management

Family

SMS and E-mail Alerts

Administrative Services

Forms and Declarations

Health Unit Service List

(Waiting Times)

Health Benefits

Emergency Episodes

Surgical History

Vaccines

Physical and Functional handicaps

Prostheses and

Implants Antecedents (Ex.

Oncologic)

Content Confidentiality

Assurance

Output Diagnosis

Surgical Protocol

Actions / Interventions

Surveillance and

Monitoring Data

Alerts

Emergency Contacts

Page 18: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Design the Service Offering

PDS Experience and Service Architecture

Doctor

Nurse

Citizen

xN

Customer

Doctor

BackstageSupport

ServiceIn

terface

PDSInterface

LegacySystem

Authen ca onConsultand/orManagePa ent

Summary

InsertorManageDiagnosis

ConsultPa entdetailed

Informa on

InsertPa entDischargeNote

ManagePa entMedica on

Info.

Consultand/orInsertExams

Info.

SearchandExportR&DInforma on

Introducepa entidandDoctorauth.creden als

DisplayLogininterfaceandauthen ca on

result

Validatecreden als

ConsultoreditPa entSummary

DisplayPa entSummary

Retrieve/updatePa ent

Summary

CreateorChangeDiagnosis

Displaydiag.searchlist

Providestoreddiagnosisorrecordnew

one

Consultdetailsonchronologic

ortypeofepisodelist

Displaychronologicortypeofepisode

list

Providesearchlistsand

episodedetails

CreateDischargenote

AskfornewDischargenote

Recordnewdischargenote

Consultprescribed

med./Managechronicmed.

Displayprescribedand

chronicmedicine

Provideprescrip onandchronicmedicinelistorupdate

records

Consultorcreatenewexamresult

Displayexamssearchlistandexamdetails

Provideexamsearchlistandexamdetailsorcreatenewrecord

Searchfordata

Displayrepor ngtool

Retrieveanonymisedandaggregateddata

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

Updateauditsystem

AskfornewDiagnosis

ManageChronicMedicine

Askfornewexamresult

DisplayLogininterfaceandauthen ca on

result

Insert/ManageAlertsandAllergies

Service System Architecture

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Doctor Experience

Doctor Daily Experience

Doctor PDS Experience

Authentication Consult and/or Manage Patient

Summary (*)

Insert or Manage

Diagnosis

Consult Patient detailed

Information

Insert Patient Discharge Note

Manage Patient Medication

Info.

Consult and / or Insert Exams

Info.

Search and Export R&D Information

Doctor

(*) Only General Practitioners are allowed to Manage the Patient Summary

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Doctor PDS Service Architecture

Cu

sto

me

r

Doctor

Bac

ksta

ge S

up

po

rt

Serv

ice

Inte

rfac

e

PDS Interface

Legacy System

Authentication Consult and/or Manage Patient

Summary

Insert or Manage

Diagnosis

Consult Patient detailed

Information

Insert Patient Discharge Note

Manage Patient Medication

Info.

Consult and / or Insert Exams

Info.

Search and Export R&D Information

Introduce patient id and Doctor auth. credentials

Display Login interface and

authentication result

Validate credentials

Consult or edit Patient

Summary

Display Patient Summary

Retrieve /update Patient

Summary

Create or Change

Diagnosis

Display diag. search list

Provide stored diagnosis or record new

one

Consult details on chronologic

or type of episode list

Display chronologic or type of episode

list

Provide search lists and

episode details

Create Discharge note

Ask for new Discharge note

Record new discharge note

Consult prescribed

med. / Manage chronic med.

Display prescribed and

chronic medicine

Provide prescription and chronic medicine

list or update records

Consult or create new exam result

Display exams search list and exam details

Provide exam search list and exam details or

create new record

Search for data

Display reporting tool

Retrieve anonymised and aggregated data

Update audit system

Update audit system

Update audit system

Update audit system

Update audit system

Update audit system

Update audit system

Update audit system

Ask for new Diagnosis

Manage Chronic

Medicine

Ask for new exam result

Display Login interface and

authentication result

Insert / Manage Alerts and Allergies

Page 22: Collaboration FEUP Ministry of Health Designing a ...ehisa/presentations/LiaPatricio_AntonioBrit… · Collaboration FEUP – Ministry of Health Objectives •Support the development

Design the Service Offering

PDS Service Experience Blueprint

Doctor

Nurse

Citizen

xN

Service Experience Blueprint

Use Cases and Data

Model

User Interface

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PDS

Service Blueprint

PS - C1

Doctor and Nurse

Consult Patient Summary (PS /

RCU2 (Pt))

Assumptions: • Authentication on legacy system verified • In hospitals, the PS consult requires the patient to be in the scope of an active episode • In Primary Care, the PS consult don’t require the patient presence • Every interaction between an HCP or other system with the PS (RCU2) must be auditable

fro

nts

tage

b

acks

tage

Line of visibility

Backend Citizen Portal Line of interaction

Line of interaction HCP

LegacySystem Hospital /PC

Line of interaction

PS (RCU2) Interface

Backend PS(RCU2) Line of interaction

Line of interaction

Legacy System Interface

Line of interaction

RNU

Search Patient

Presents search option

Return list of possible Patients

Presents Patients

list

Selects Patient

Return Patient

data

Present Patient data and link to

PS (RCU2)

Access PS (RCU2)

Ask for PS (RCU2)

Patient Authorize access to his PS (RCU2)

No

Yes

Returns Error

Presents Authorization Error Message

Returns Emergency

Contacts

Ask for remaining PS (RCU2) Info.

Returns PS (RCU2)

Info.

Validates HCP Profile and

Local

Returns GP and Patient associated

care unit

Patient don’t belong to HCP care unit

Patient belongs to HCP care unit

Blueprint PS – G1

Presents PS (RCU2) in consultation

mode

W W

FFF

F W W

W W

FFF

F W W

FFF

F W W

FFF

F W W

W W

W W

Returns Patient

Data

Verify Patient Identity

Ok

Not Ok

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Service Design Conclusions

• EHR should have customized views for the

different groups of stakeholders.

• At the same time we provide an aggregated

service concept (Doctor, Nurse and Citizen)

providing a holistic vision about what should be

the PDS service: globally and for each

stakeholder.

• The study also contributes to improving

healthcare by designing a robust EHR system

that withstands the challenges of a complex

service reality.

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P2 – Operational Processes

Miguel Oliveira, António Brito, Lia Patricio, Rick

Kazman, Hong-Mei Chen

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Methodology – Case Study

Research Questions

How do Information Systems impact the daily routine of health care professionals?

How do inter-institutional IS affect the institutions functioning?

How will an EHR system impact current organization processes?

26

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ARS Norte

ACES Gondomar

Hospital da Prelada

• Public (NHS)

Type of care Institution type Duration

• Public (NHS)

• Social

• Public (NHS) with private administration

• Primary

• Primary

• Secondary / Hospital

• 6 days

• 3 days

• 2 days

• Secondary / Hospital

• 15 days Hospital de Vila Nova de Gaia

INEM Porto

• Public (NHS) • Emergency

Methodology – Sample Design

27

• 3 days

People involved

• 20

• 14

• 2

• 27

• 10

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Methodology – Data Collection

28

• Direct observation of the daily routine of health care professionals,

taking notes and asking questions whenever necessary

• Direct observation was complemented with in-depth semi-structured

interviews with key health care practitioners and administrative staff

• Leverage the interviews to identify and gather documents of interest

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Workshop “PDS – Implementação de Registos Clínicos” 31/01/2012

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Workshop Agenda

• Clinical representatives work group - PDS: Implementation of

clinical records

• 40 participants were split into 4 work groups

• Patient summary information

• Reality assessment

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Part I: Challenges

• Exercise 1: identification of types of information that shall integrate the patient summary

The participants shall select the information that shall be on the patient summary from a list of clinical

types of information and being able to add relevant new types of information.

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- Allergies - Clinical alerts - Citizen contacts/responsible relative - Active diagnostics - Clinical procedures and interventions history (e.g. surgeries) - Citizen ID - Drug prescription - Vaccines

Clinical history

Consultation history

Scheduled (future consultations)

Emergency episodes Hospitalization discharge letter

Emergency discharge letter Exams’ results

Social condition assessment report

Outpatient consultation summary

Reference requests for outpatient consultation

Implanted medical devices

Interventions history

Exams’ history

Active problems

Medical consultation summary (primary care)

Nursing consultation summary (primary care)

Patient Summary

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Exercise 2: Reality Assessment (setup)

Importance

IS satisfaction

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0 1 2 3 4 5 6 -6 -5 -4 -3 -2 -1

5

4

3

2

1

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Exercise 2: Reality Assessment - Result

1. Citizen ID 2. Contactos do cidadão/familiar

responsável

3. Allergies

4. Active diagnostics

5. Clinical history

6. Vaccines 7. Outpatient consultation

summary

8. Sumário de consulta médica

nos CSP

9. Nursing consultation

summary (CP)

10. Vigilance history (e.g. vital

signs)

11. Diário clínico

12. Notas de enfermagem

13. Drug prescription

14. Exams results 15. Consultation

history

16. Scheduled (future)

consultations

17. Surgical procedures

18. Discharge letter summaryde

internamento 19. Procedures and interventions

history

20. Surgery report

21. Emergency episodes

22. Emergency discharge letter

23. Reference requests for outpatient

consultation 24. Social assessment

report

25. Psychological assessment

report

26. Clinical alerts

Costs

Registo de consultas internas

Phothology history

Dispositivos médicos

implantados

Phamaco-vigilance e

Hemo-vigilance

“Não conformidades”

registry

Accidents and occurrences

records

Meteorology

Exams results

Informed consent

Refusal declaration

Recommendations

Implant records

Ambulatory drug prescription

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P3 – Information Architecture

Studying relevant architectural

models and frameworks

Eduardo Pinto, António Brito, Lia Patrício, Rick

Kazman, Hong-Mei Chen

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Research Guidelines

• Support the PDS project for quick-win solutions

• Prevent the adoption of solutions that might preclude future

requirements and needs

• Offer a medium/long-term vision to the project

• Promote the finding of solutions that could easily be able to

integrate different kind of systems

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The Metropolis Model

The Metropolis Model (Rick Kazman and Hong-Mei Chen)

identify one of its target as the ‘crowdsourced systems’:

• Community Based Service Systems (CBSSs)

• Value co-creation

• Prosumers (producers who are also consumers of content)

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The Metropolis Model

The Architecture

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The Metropolis Model – application to PDS

• delimitate the scope of PDS

as a platform for sharing

data

• split the logical domain from

the presentation one

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The Metropolis Model – application to PDS

• allow external entities to

develop apps to interact

with those interfaces:

– development of mobile

applications;

– PDS data integration in

the HIS;

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Service-oriented Architectures

• Services are reusable

• Services are loosely coupled

• Services are ‘composable’

Service-oriented architectures promote the development of

information systems that enable interoperability and

integration with legacy systems

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Service-oriented Architectures – application to PDS

• Examples of services:

– Data anonymizer: receives

some data and returns it

without being possible to

reveal the patient identity

– Data Dispatch Manager:

receives the data to be

transfered to some

institution and assures that

it arrives the destination

PDS Data

Anonymizer

Data Dispatch Manager

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Process and Architecture Contributions

• RCU2 project

– Local and central module architecture discussion

– Information model definition

• epSOS integration

• Professional Portal

– Discussion and definition of the data sharing and access architecture

• Quality Attribute Workshop

– Promote the long-term discussion of the project key attributes

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FEUP Collaboration contributions

• Embedding a service perspective to create value for all stakeholders

• Involving the most important stakeholders along the different PDS stages

• Providing concrete inputs for the development of the PDS

• Exploring new architecture solutions

• Promoting the alignment between business goals and architecture solutions

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Thank you for your attention!

PDS service will change our lives…