Collaboration for Student Success: a model for Academic and Student Affairs

Mel Tyler Vice Chancellor for Student Affairs and Enrollment Management

Jennifer DeHaemersAssociate Vice Chancellor for Student Affairs and Enrollment Management

Dr. Cindy PembertonDeputy Provost

Outcomes for Today’s Session

How UMKC built the relationships needed to improve and enhance the overall student experience

How we learned from challenges and created new opportunities

How we became data-driven to further our Mission and Strategic Plan

University of Missouri—Kansas City

Our Mission: To lead in life and health sciences; To deepen and expand strength in the visual and

performing arts; To develop a professional workforce and collaborate

in urban issues and education; To create a vibrant learning and campus life

experience.

UMKC Overview

Comprehensive urban research university:

College of Arts & Sciences Conservatory of Music and Dance School of Biological Sciences School of Computing and

Engineering School of Dentistry School of Education

School of Graduate Studies School of Law Henry W. Bloch School of

Management School of Medicine School of Nursing School of Pharmacy

UMKC Enrollment Trends

Fall 2007 (14,462) Fall 2008 (14,499) Fall 2009 (14,818) Fall 2010 (15,277) Fall 2011 (15,492) Fall 2012 (16,019) -

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

7,244 7,671 8,032 8,467 8,740 8,765

3,806 3,656

3,797 3,776 3,697 3,670

1,548 1,569 1,623

1,638 1,661 1,723 1,864 1,603 1,366

1,396 1,394 1,861

Dual Credit High SchoolDoctoral-ProfessionalGraduate (non-prof)Undergraduate

On-Campus Ethnicity Trendswhere ethnicity is known

Fall 2007 (10,731)

Fall 2008 (11,244)

Fall 2009 (12,214)

Fall 2010 (12,579)

Fall 2011 (12,971)

Fall 2012 (13,200)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

69% 67% 66% 66% 66% 65%

7% 8% 8% 8% 7% 7%

4% 4% 4% 5% 5% 5%

13% 13% 13% 13% 13% 13%

7% 7% 6% 6% 6% 6%1% 1% 1% 1%

0.01 0.01 0.01 0.02

0 0.01 0.01 0.01

American Indian / Alaska Native

Asian

Asian (Underrepresented)*

Black / African American

Hispanic / Latino

Multiple Race / Ethnicity*

Native Hawaiian or Other Pacific Is-lander*

Non-Resident International

White

* For Fall 2009, the US Dept. of Education introduced a new ethnicity/racial model for collecting and reporting student data. UMKC also introduced the "Asian (Underrepresented)" category .

All counts are self-reported.

FTC Ethnicity Trends where ethnicity is known

Fall 2007 (842) Fall 2008 (934) Fall 2009 (940) Fall 2010 (1070) Fall 2011 (1106) Fall 2012 (1085)0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

62% 62% 60% 62%

52% 52%

2% 3%3%

3%

4% 4%

4% 4% 6%5%

7%7%

20% 19% 19% 18%23%

22%

12% 10% 9% 8% 8% 7%0% 1% 1% 1% 1% 0%

0.010.02

0.04 0.07

0.01 0.01 0.010.01

American Indian / Alaska Native

Asian

Asian (Underrepresented)*

Black / African American

Hispanic / Latino

Multiple Race / Ethnicity*

Native Hawaiian or Other Pacific Is-lander*

Non-Resident International

White

* For Fall 2009, the US Dept. of Education introduced a new ethnicity/racial model for collecting and reporting student data. UMKC also introduced the "Asian (Underrepresented)" category .

All counts are self-reported.

UMKC Goals

UMKC Goals: Baseline By 2015 By 2020

Retention 75% 80% 85%

Graduation 45% 50% 55%

Some History

Unstable leadership (multiple Chancellors & Provosts)

Campus incivility (no confidence votes, Faculty Senate report, hostile students)

Silo mentality (“don’t play in my sandbox”)

UMKC Organization

Chancellor

Executive Vice Chancellor for

Academic Affairs and Provost

Academic Units

Institutional Research

Information Services

Vice Chancellor for Student Affairs and

Enrollment Management

Enrollment Services

Student Development and Retention

Student Auxiliaries

Vice Chancellor for Administration and

Finance

Planning and Budget

Accounting

Cashiers

Vice Chancellor for University

Advancement

UMKC Foundation

Alumni Relations

Development

Vice Chancellor for Marketing and

Communications

Public Relations

Marketing

Deputy Chancellor for Diversity, Access and

Equity

Affirmative Action

Diversity Initiatives

Building Relationships

VCSAEM served on Provost’s search committee. Intentional and formal interactions soon become second

nature and conversational. Don’t be afraid to ask questions! We all have different lenses

to view the issues, but the goals are the same. Understanding these differences can present previously

unknown opportunities to collaborate and “borrow” someone else’s strengths.

Come together around core mission and Strategic Plan. Bring all challenges and opportunities to the table.

It’s not “your” problem—it’s “our” solution.

Building Relationships

First: focus on your Strategic Plan Second: use your data Third: leadership is a united front Fourth: collaboration is key

Strategic Partnering

Strong Relationship with Provost and Student Affairs

Strategic Partnerships to manage projects:• Vice Chancellor (Mel) <–> Provost (Gail)• Associate VC (Jennifer) <–> Deputy Provost (Cindy)

Data Integrity

Began with conversion to PeopleSoft—took the time to scrub and verify all data.

Providing useable and accessible data to campus:• Framework for collaboration and planning• Budget Model is based on enrollment data—soon, State

support will be performance based• Data Team (SAEM + IRAP)• Comprehensive Enrollment Reports• UMKC Dashboard

rooPlan – Enrollment Trends

rooManage – Progress Towards Goals

Chancellor’s Leadership Series

Planned by Provost and Vice Chancellor Speaker Series and workshops:

John Gardner, FYE (2006) Tim Culver, Noel-Levitz (2006) Fred Bonner and Minority Student Success (2007) Community College Partnerships and Transfer Student Success (2007) University Best Practices (2009) Steve Robbins and Wes Habley, ACT (2010) Academic Unit Retention Planning (2011) SI Symposium with Saundra McGuire (2011) SI Conference with Vincent Tinto (2012) Kati Haycock (2012)

First example: Student Union

Referendum originally failed (2007); however, with renewed interest, collaboration between students, Student Affairs, and Academic Affairs, the second referendum passed (2010).

How it worked: created buy-in through collaboration with key stake-holders. Some of our biggest naysayers became our strongest proponents!

Student Union: SSI Data & Results

What the data told us; or, Why we need a Student Union: 2008 Student Satisfaction Inventory. Significant

gaps between students’ satisfaction and importance regarding Campus Climate, Student Centeredness, and Campus Life.

2011 SSI results. Indicate significant improvement in these areas, though gaps still remain.

Student Union: SSI Data & Results

The student center is a comfortable place for students to spend their leisure time

Students are made to feel welcome at UMKC

UMKC is student-centered

UMKC shows concern for students as individuals

I seldom get the run-around when seeking information about UMKC

0 0.5 1 1.5 2 2.5

0.24

0.83

0.96

1.19

1.61

1.09

1.06

1.14

1.44

2.03

20082011

Residential Life

24% Increase in residential students (from 330 to 1400):• Approximately 17% of our undergraduate students live in one of

our three residential facilities: Oak Street Residence Hall, opened Fall 2004 = 555 Oak Place Apartments, opened Fall 2008 = 515 Herman and Dorothy Johnson Residence Hall, opened Fall 2009 = 329

On average, Residential students earn a half-point higher GPA compared to non-residential students (3.10 versus 2.68)

Students living on campus also tend to stay in school and graduate at a higher rate than students living off-campus

Residential Facilities

UMKC now owns and manages all Residential facilities—we can better control rates, maintenance response, and build community for a more impactful, vibrant student experience.

UMKC Strategic Plan, Goal 1: Place Student Success at the Center

Co-Chair Goal 1 Task Force (Mel & Cindy):Undergraduate Education and Student Success

Student Success Center General Education University College Honors College Transfer Students Academic Advising High Impact Learning

Experiences

UMKC Central Student Union Programming Hospital Hill Collaboration Supplemental Instruction Math Course Redesign Common Course Schedule

Key Strategy: Student Success Center

National data indicate that importance of High-Impact Learning Experiences such as Study Abroad, Research opportunities, and Internships.

Student feedback from focus groups indicates the need for centralized services, particularly academic support.

Students prefer a face-to-face, one-stop approach for conducting university business and finding assistance.

Student Success Center: SSI Planning Data

Tutoring services are readily available

Academic support services adequately meet students' needs

I know where to go if I need personal, social, or academic assistance

There are adequate services to help students decide on a career

UMKC shows concern for students as individuals

I seldom get the run-around when seeking information at UMKC

0 0.5 1 1.5 2 2.5

0.65

0.88

0.97

1.09

1.19

1.61

0.87

1.22

1.1

1.24

1.44

2.03

20082011

Key Strategy: Student Success Center

The mission of the Student Success Center is to provide high-quality,

integrated, and responsive services that promote students’ academic and

personal success in support of our retention and graduation goals.

Student Success Center

Offices include: Welcome Center UMKC Central University College Career Services Academic Support and

Mentoring Writing Studio

International Student Affairs International Academic Programs SEARCH (Undergraduate Research) MindBody Connection School of Medicine Advising for

Years 1 and 2

*UMKC Dining Services are also still in the SSC

Old University Center

Atrium and main entrance area

Student Lounge – the only space in the old building specifically for students’ use

New Student Success Center

Atrium (After): brighter, more spacious

New windows brighten up the newly opened space; open floor plan creates more student lounge space

Student Spaces—after

UMKC Central One convenient location for students to

take care of core business transactions and get assistance with other University matters.

Since opening, UMKC Central has handled 1,423 individual inquiries.

Students rated overall satisfaction with UMKC Central as 4.92 on a 5-point scale.

Write-in comments included:– I was very pleased with this service, and

think the “one-stop” service center is a great idea

– They should have done this years ago– Great system. Great people. Great

service.– Everyone at UMKC Central was great

and really helpful. Can’t wait to come back with another issue! I was very pleased.

– It was great and quick

Key Strategy: University College

First-

Time C

ollege

Retention

FTC Grad

uation Rate

(6-yr

)

Transfe

r Rete

ntion

Transfe

r Grad

uation

74%

48%

76%

56%55%

18%

63%

37%

Why Create a University College?

OverallUndeclared

Key Strategy: University College

Housed in the Student Success Center New freshmen and transfers without a

declared major All UC Freshmen required to take UNIV 101,

developed using guidelines established by the National Resource Center for the First Year Experience

Academic Advising SSI Data

My academic advisor is approachable

My academic advisor is available when I need help

My Academic Advisor is concerned with my success

My academic advisor helps me set goals to work toward

0 0.2 0.4 0.6 0.8 1 1.2 1.4

0.92

0.95

1.11

1.11

1.25

1.3

1.26

1.27

20082011

Key Strategy: Academic Advising

Strategic Plan Task Force included faculty and staff from the Academic Units and Student Affairs

Reviewed student survey data and conducted inventory of best practices, including the current Advisors Forum

Recommendations include:• Develop Comprehensive Advisor Training Program• Implement electronic advising notes system• Staffing realignment and assessment program

Key Strategy: Math Redesign

College Algebra consistently ranked on the list of classes with high DFW rates.

Student success and retention data from Access 2 Success initiative point to Math as a key course—students who successfully completed college-level Math during their first year were retained at significantly higher rates than students who did not.

Worked with NCAT on “Math Emporium” model and piloted Spring 2012 and full implementation Fall 2012.

Preliminary success data show students in pilot sections performed significantly better than students in the traditional sections.

College Algebra is not on the current DFW list.

37

Access 2 Success Retention Data

Successfully Completed Math

Did Not Successfully Complete Math

Did Not Take Math Transferred Math In0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0% 87.4%

50.8% 45.9%

73.3% 81.4%

40.0%

68.0%

89.6% 88.5%

61.7%

48.5%

87.5% 82.5%

34.5%

62.7%

84.9%

Percentage of FS11 FTC Students Retained to FS12: Successfully completed vs. not completed College-Level Math

their first year

Low-IncomeNon-LIURMNon-URM

Key Strategy: Common Course Scheduling

Partnered with Ad Astra to conduct a classroom audit to determine scheduling bottlenecks and whether we have enough classroom space to accommodate enrollment growth. [common belief was that we didn’t have space]

Audit determined that we actually do have classroom space (except for large lecture halls) and pinpointed the scheduling bottlenecks.

Common Course Schedule Task Force used these data to revise the scheduling policy and standard class times.

Data also used in planning the Library expansion to include large lecture halls.

Miller Nichols Library

Phase 1: RooBot Book Retrieval System

Phase 2: Classroom addition

Key Strategy: General Education

Students indicated confusion and frustration over current general education system—each Academic Unit has own set of general education requirements; if a student transfers between Units, that student may lose some or all previous general education credit.

General Education Task Force (Fall 2009 - Spring 2010)• Reviewed existing program, review employer learning outcomes research, national trends

and innovative programs, HLC requirements UMKC General Education Team attended AAC&U General Education Institute (Summer 2010):

Developed strategic plan for implementation and revision process General Education Oversight Committee (Fall 2010 - Spring 2012):

• Developed comprehensive student learning outcomes for the general education program – approved by UMKC Faculty, April 2011

• UMKC General Education Team attended AAC&U General Education Institute – Summer 2011 to develop implementation plans

• Developed general education curricular model – approved by UMKC Faculty Senate, April 2011

General Education Implementation Committee (Summer 2012)

Key Strategy: General Education

Overall goals: Create one set of campus-wide learning outcomes

aligned with national AAC&U outcomes Facilitate student transfer between majors/colleges Provide clear outcomes and assessments to

benchmark student academic performance

Key Strategy: Hospital Hill

Academic Units at Hospital Hill: Dentistry, Medicine, Nursing, Pharmacy

Student Affairs Suite includes Financial Aid manager specifically for health sciences students

Assistant Dean of Students works closely with Hospital Hill Liaisons to ensure students need are met

Provided data and collaborated on accreditation requirements

Access 2 Success

The data indicate several key leading indicators. Students are more likely to be retained if they:• Enroll in and successfully complete at least 12 hours per semester and 24 hours per

year• Successfully complete at least 80% of their hours• Enroll in and successfully complete a college-level math and a college-level English

course during their first year

Common trend: according to UMKC’s data, students who complete these indicators are retained at higher rates than those who do not. However, A2S populations are often less likely to complete the indicators. These trends are similar for both first-time college students as well as for transfer students.

How do we get more students to successfully complete these leading indicators?

UMKC Advantage Grant

Part of A2S Initiative to impact success of low-income students: designed to cover the gap between a student’s gift aid and cost of attendance

Students must be Pell-eligible, Missouri residents, maintain full-time enrollment, and maintain 2.5 GPA

Transfer students must have already received their Associate’s Degree

Worked with Deans for their support to implement program for Fall 2011

Since implementation, 198 students have received a grant, disbursing in total $199,480

Final Thoughts

Focus on your University’s Mission and Strategic Plan.

Build relationships…who should be at the table? How can you work together to support student success?

What data do you currently use and how do you share the information with your campus community?