collaboration medium and large enterprises
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Innovative business Communications for multi-sites and large businessesOmniPCX Enterprise R12.3
Edition 2 – April 2019
Medium and Large EnterprisesSales Companion
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Improvecustomer experience
Meetmobility and collaboration needs
EnsureService continuity and compliance
PERSONALIZED GREETINGQUALITY INTERACTIONBUSINESS INTEGRATIONS
INSTANT COMMUNICATIONSADAPTED TO GEO-DISPERSED TEAMSSERVICE FROM EVERYWHERE
MISSION-CRITICAL COMMUNICATIONSSECURE HYBRID CLOUDSMOOTH TRANSFORMATION
Alcatel-Lucent Enterprise Business CommunicationsValue proposition
86% of buyers will pay more for a better customer experience. (1)
87%of employees think companies have to take into account mobility needs to improve productivity. (2)
66%of IT professionals say security is their most significant concern in adopting an enterprise
cloud computing strategy by 2020. (3)
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Short descriptionRainbow Essential is a FREE Cloud app to text, call, video and share instantly with your business community. Easily chat and share files, up to 20 participants per group. Instantly make audio or video calls and share your screen with just a click. Rainbow is connected to the Communication Server: Search the corporate directory, see employees’ on the phone presence and click to call with an ALE desk phone. Enterprise-grade control: the solution is secure and managed by IT through a web-based portal
What our customers like• Secure: no ads, no commercialized data, local datacenters• Video and file sharing everywhere • Integration with phone-system: See if office workers are on
the phoneBenefits• Enterprise-grade solution: secure and IT-controlled• Mobility: exchange files and tap to video from everywhere• Collaboration: open to all employees and guests (for free)
and shows telephony presence statusOptions• Rainbow Business: One-number mobility and remote work• Rainbow Enterprise: Virtual meetings • Rainbow Enterprise Conference: any phone conferencing
Rainbow EssentialMobile video and file exchange for all. Click to call with business phone
Mobile video and chat for all Click to call and on-the-phone presence… for free
Secure and hosted in privacy-conscious datacenters
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Short descriptionControl your business phone from within the Rainbow app: enquiry, hold, broker, three-way conference. No need for third-party CTI application (ESTOS, etc.). No client to install on PC: Rainbow is web-based. Nomadic: select in Rainbow on which OXE phone or public number to place and receive calls. WebRTC Gateway: additional software/appliance to exchange WebRTC voice between OXE and Rainbow apps; One number service across Rainbow and OXE business phone. Skype For Business add-in.
What our customers like• Nomadic settings from Rainbow: select any phone to receive
or place calls with your business line id• Mobility: one number service across phone, smartphone,
computer (*)• Secure, firewall friendly WebRTC technologyBenefits• Business image: Take and place calls from your business line
wherever you are• Mobility: Handle business calls on smartphone or computer • Better work/private life balance: work from homeOptions• (*) WebRTC Gateway: business calls between OXE and
Rainbow apps
Rainbow BusinessNomadic and one-number service for mobile and home workers
Select any phone to place and receive calls (nomadic) Home worker solution (*)One number service
for mobile business calls (*)
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Short descriptionAll Essential and Business features. Team chat group up to 100 participants. 20 Gb storage per user. Live audio/video/screen share meeting up to 20 participants (PC or smartphone required). See 5 video streams, select one for large display. Invite guests by email: they don’t need a Rainbow account. Add-in to call or chat from within Outlook. User provisioning with Microsoft Azure AD.
What our customers like• Team collaboration groups up to 100 participants to chat
and share files with team and external contacts• Instant meeting with voice, video, file/screen sharing up to
20 participants• Invite guests: they don’t need a Rainbow account
Benefits• Ease adoption by using a single app for team chat, phone
control and conferences• Decrease costs: external conference bridges only for large
meetings or for dial-in/dial-out from any phoneOptions
Rainbow EnterpriseVideo conferences and virtual meetings
Groups up to 100 participants Instant video meetings upto 20 participants, with guests20 Gb file sharing per user
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Short descriptionAll Essential, Business, Enterprise features. Provides scheduled or instant PSTN conferences created from within Rainbow, charged per user, per month. Up to 100 participants. Local points of presence for local dial-in capabilities depending on country. Conference owner shares screen and can delegate to participants. Dial-in in one click. Chat. File sharing. See who joins, who talks. Mute noisy lines. Outlook add-in.
What our customers like• Invite guests from Outlook add-in• Share files and screen while meeting over the phone.• Local access points in many countries for better audio
quality and affordable pricing
Benefits• Remote meetings with people outside the company• Simplicity: join from any phone and web app• Audio quality: local points of presenceOptions• Rainbow Conference: Pay-as-you-go subscription charged on
a per/minute, per/connection basis. Dial-out capabilities depending on country
Rainbow Enterprise ConferenceAudio and web conferences. Dial-in from many countries
Web Conferencing open to guests
Local points of presence: audio quality, affordable pricingJoin from any phone
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Short descriptionAn optional service that can be added to the three Rainbow offers, which provides scheduled or instant PSTN conferences created from within Rainbow, charged on a per/minute, per/connection basis. Up to 100 participants. Local points of presence for local dial-in and dial-out capabilities depending on country. Conference owner shares screen. Chat. File sharing. See who joins, who talks. Mute noisy lines. Outlook add-in.
What our customers like• Invite guests from Outlook add-in• Share files and screen while meeting over the phone.• Local access points in many countries for better audio
quality and affordable pricing
Benefits• Remote meetings with people outside the company• Simplicity: join from any phone and web app• Audio quality: local points of presence
Rainbow ConferenceAudio and web conferences. Dial-in and out from many countries
Web Conferencing open to guests
Local points of presence: audio quality, affordable pricingJoin from any phone
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Short descriptionThe Alcatel-Lucent 8105s EGO is an enterprise-grade portable conference module that complements Alcatel-Lucent Rainbow for virtual meetings. Connect the 8105s EGO to a laptop through a USB or connect to a smartphone using Bluetooth and benefit from high-quality audio meetings wherever you are. Bluetooth 4.0, USB 2.0, 3.5mm port headset. Touch screen buttons Call, end call, in a tap; see if mute mode is active at a glance.
What our customers like• Light and compact device: fits in a work bag• Battery supports 12 hours of call time• OmniSound audio with full duplex, automatic echo
cancellation and noise suppression
Benefits• Ideal for the office, a small huddle room or at home.• Provides a full day operation without recharging• Enjoy enterprise-grade quality conversations
8105s EGOPortable conferencing module. Rainbow companion
Light and compact OmniSound audioRainbow smartphone/laptopcompanion
Download
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NotificationImproves response time and collaboration between staff. Searching for colleagues, seeing their telephone presence status, sending instant messages or calling from your phone is simple and takes one click. It runs on PC computers.
What our customers like
OpenTouch Conversation for PC OneUC entry client for PC desktops
• No extra cost for users with an ALE phone• Users build their contact list for click-to-call by
themselves without any IT support• Call history : no calls are lost• Instant chat : you can get an answer from a colleague
who’s already on the phone.
Benefits
Options• Messaging user option (Unified Messaging)• Conferencing user option (for >3 conferences)
• Improved response time, efficiency and productivity for all users
• Easy deployment, easy maintenance, low footprint• No additional license, included in the user license
No extra costIncluded with base licence For all ALE phonesAny desktop
Download
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What our customers like
OpenTouch ConferencingInstant team response to the business
• One license per user who schedules meetings• Use your phone for voice and web app for sharing• Nothing to install: join from any computer
Benefits
Options
• See who is talking and mute noisy lines• Eliminates conference service fees • Co-working sessions: share your desktop (PC only)
• OpenTouch Conversation Application (Universal license) : enjoy conferences from a PC or smartphone application
Simple solution for effective audio conferencing. MS Outlook integration. Join meetings in browser just by clicking on the invitation link. Control interface with real-time indication of connected participants and active speaker, cut a participant’s microphone off. Present, annotate documents or share your screen from OpenTouchConversation application or from the web client. Call conference bridge or use web browser to be called back. Download
Zero footprint software Use phone of choice Share contents
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Simple solution for conferencing between 6 internal or external participants. Improves information sharing, makes meetings more efficient. Significantly reduces enterprises' travel budgets.
What our customers like
Built-in multi-party conference Integrated audio conferencing
• 3 to 29-party conference• Easy to organize and to activate; protected by
authentication code• Simple access with voice prompt guidance• Participants arriving or leaving clearly indicated by a
tone
Benefits• Easy-to-use: ad-hoc or meet-me conferencing from
desk phones• Fast ROI compared to outsourced conferencing
services: audio conference service is provided by centrally-managed media getaway
• Cost-effective solution for regular team meetings
Meet me Ad-hoc
Intuitive embedded appli Cost effectiveWorks on any device
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NotificationOpenTouch Conversation is an app for PC, Mac, iPhone and Android smartphone. It offers instant messaging, telephony presence, desk phone control, single number service so that staff can work where they want. The PC application can be used to share a document in a few clicks for easy collaboration. Staff members working remotely use their PC or Mac, connected to the enterprise by VPN, and can be contacted as if they were in the office.
What our customers like
OpenTouch Conversation ApplicationInstant messaging, presence, click-to-call, call routing from PC, Mac or smartphone
• Unique license for desk phone companion and/or computer-based communications and smartphone client
• Click to call and chat from within Outlook (Windows PC)• Share desktop in one click for fast problem solving
Benefits
Options• Messaging user option (for visual voicemail, unified messaging)• Conferencing user option (for >3 conferences)• VoIP from computer (homeworking, phone-less desks)
• Enjoy a consistent user experience at the desk, at home and on the go.
• Call and chat from anywhere.• Stay connected by choosing the devices of your
choice.
ENTERPRISECHAT
CLICK TOCALL FROM OUTLOOK
COMPUTERAND SMARTPHONE Download
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NotificationEnhances staff availability on the go. Enables any type of mobile device (cell phone, smartphone, home, hotel, other office…) as the destination for calls to the office phone number. Offer single identity to be reached. Call shift between desk phone and mobile.
What our customers like
One number service (remote extension)Route calls to any mobile
• Cost-effective mobility solution for On-site and off-site mobility• One license is all they need• OmniPCX Enterprise services (supervision, , voice mail,
routing...)
Benefits• No software installation on mobile• Optional twinset with desk phone• Easy integration in the company IT environment
SINGLE IDENTITY
ENHANCED AVAILABILIY
ON ANYMOBILE DEVICE
Any mobile
SingleIdentity Call shift
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Enhances staff availability on the go. Enables any Rainbow app (PC, Mac clients or smartphone apps) to receive internal or external calls.
What our customers like
One number service with RainbowRoute calls to Rainbow app
• Cost-effective mobility solution for On-site and off-site mobility using WLAN
• One license and Rainbow subscription is all they need• On-the-phone presence status
Benefits• Easily reachable via a single identity• Easy integration in the company IT environment
SINGLE IDENTITY
ENHANCED AVAILABILIY
ON ANYMOBILE DEVICE
Mobile app
SingleIdentity
Rainbow PC client
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8001G 8008/8008G 8018 8028s 8058s 8068s 8078s 8088
Key highlightsat a glance
SIP Compact,Business features
Compact,Speed dial keys
AlphabeticKeyboard
5-line color screen
BluetoothHandset/ Headset
Touchscreen
100% Touch,Video, Android
apps
Rainbow connected
Capacitive touch screen (5”) (7”)
Bluetooth (headset, pairing with smartphone)
Color screen
Adjustable foot stand (20-60°)
Mag. Alphabetic Keyboard Touch
Speed-dial keys 4 4 + key modules + 10(1), 14 smart, 40 key modules -
Contextual keys 6 6 6 6 10 10 Touch Touch
eHD audio + eHD loudspeaker
ALE business communications SIP
Headset: RJ9 / 3.5mm jack / USB /-/ - /-/ - /-/ -// -// -// -// -//
Wideband audio
VPN client
PC port GE FE/GE GE GE GE GE GE GE
Expert communications Stylish designPremium experience
(1) except 8078s
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Short descriptionMakes collaboration between sites and teams easier. 7” touch screen, integrated camera and wideband audio for high-quality remote meetings. HDMI® output for screen duplication and USB input for external camera to transform any basic meeting room into a videoconferencing room. Supports a dedicated Rainbow app for video conversations with your Rainbow contacts. Supports Android apps for business customization. Also a cam-less model. ALE business communications.
What our customers like• Sleek design and 100% touch experience• Android apps / web browser for business
apps/customization or doorcam• Personal video (requires Rainbow or an Android video app)Benefits• High-quality experience for executives and business owners• Cost effective videoconferencing equipment • High quality audio / video meetings between sites / teams
Options• 3MG27112ND No-cam model• 3MG27113AB Wired handset model
8088 BT Smart DeskPhone v2Video touch phone for executives, front desk. Bluetooth handset
Built-in camera Use as doorcam receiverRainbow video as easy as a phone call
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Short descriptionOffers the richest experience together with a high level of comfort in use. Large color screen and intuitive user interface. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Wideband audio. IP technology with integrated PC connection. VPN client. Also corded handset model. Low power consumption.
What our customers like• Combination of 5” touch screen and external keyboard• BT handset – keep talking up to 10 meters from desk• USB port for headset and to recharge smartphone
Benefits• Visual comfort: high quality large color touch-screen • Super fast touch navigation• Audio comfort: high-quality hands free and handset
Options• 3GV2804xxx Wired headset• 3GV28057xx USB headset• 3MG27006xx Power adaptor• 3MG27107AC Premium Smart display 14 keys module• 3MG27106AC Premium 40 keys add-on module
8078s BT Premium DeskPhoneTouch screen phone for executives. Bluetooth handset
Super fast, large touch-screen Bluetooth handsetExternal keyboard
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Large backlit screen. Wideband audio. IP technology with integrated PC connection. VPN client. Low powerconsumption.
What our customers like• BT handset – keep talking up to 10 meters from desk• Ease of use with 10 contextual keys, large color backlit screen
and integrated keyboard• USB port for headset and to recharge smartphoneBenefits• Visual comfort: high-quality color screen with contextual keys• Audio comfort: high-quality handsfree and handset• Easy directory lookup and ALE features/navigation Options• 3GV2804xxx Wired headset• 3GV28057xx USB headset• 3MG27006xx Power adaptor• 3MG27105AC Premium 10 keys add-on module S• 3MG27107AC Premium Smart display 14 keys module S • 3MG27106AC Premium 40 keys add-on module S
8068s BT Premium DeskPhoneLarge color screen phone for managers. Bluetooth handset
Vivid color screen Bluetooth handsetAlphabetic keyboard
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Large color screen. Wideband audio. IP technology with integrated PC connection. VPN client. Low power consumption.
What our customers like• Wideband comfort handset and speakerphone• Ease of use with 10 contextual keys, large color screen and
integrated alphabetic keyboard• USB port for headset and to recharge smartphoneBenefits• Visual comfort: high-quality color screen with contextual keys• Audio comfort: high-quality handsfree and handset• Easy directory lookup and ALE features/navigation Options• 3GV2804xxx Wired headset• 3GV28057xx USB headset• 3MG27006xx Power adaptor• 3MG27105AC Premium 10 keys add-on module S• 3MG27107AC Premium Smart display 14 keys module S • 3MG27106AC Premium 40 keys add-on module S
8058s Premium DeskPhoneLarge color screen phone for managers.
Vivid color screen Wideband handset, speakerphoneAlphabetic keyboard
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Short descriptionOffers a rich communication experience with a high level of comfort in use. Easy-to-use with function keys, contextual keys and alphabetic keyboard. Backlit screen. Wideband audio. IP technology with integrated PC connection. VPN client. Low power consumption.
What our customers like• Wideband comfort handset• Ease of use with 6 contextual keys, 4 labeled speed-dial keys,
backlit screen and integrated keyboard• USB port for headset and to recharge smartphoneBenefits• Visual comfort: backlit multi-line display with contextual keys• Audio comfort: high-quality handsfree and handset• Easy directory lookup and ALE features/navigation Options• 3GV2804xxx Wired headset• 3GV28057xx USB headset• 3MG27006xx Power adaptor• 3MG27105AC Premium 10 keys add-on module S• 3MG27107AC Premium Smart display 14 keys module S • 3MG27106AC Premium 40 keys add-on module S
8028s Premium DeskPhonePremium phone for intensive usage.
White backlit screen 4 speed-dial keysAlphabetic keyboard
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys. White backlit screen. Wideband audio. IP technology with integrated PC connection. VPN client. Low power consumption.
What our customers like• Compact model• Ease of use with 6 contextual keys, 4 labeled speed-dial keys
backlit screen and compact design• USB port for headset and to recharge smartphoneBenefits• Visual comfort: backlit multi-line display with contextual key• Audio comfort: high-quality handsfree and handset• Customer-focus: ALE features/navigation Options• 3MG27210AA: Wall mounting kit• 3MG27006xx: Power supply x4• 3GV28057xx: Binaural USB-jack 3,5mm Headset• Spare parts: Customizable clip, paper label covers
8018 DeskPhoneCompact phone for intensive usage. Gigabit Ethernet PC port.
White backlit screen USB headset portCompact model
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys. Easy dial-by-name toggle key. Backlit screen (8008G). Wideband audio. IP technology with integrated Gigabit Ethernet (8008G) or Fast-Ethernet PC connection (8008). VPN client for use in small and home offices. Low power consumption.
What our customers like• Expert ALE Business communications • 3-line screen with contextual keys for visual guidance• Compact model with “Premium” designBenefits• Expert business communications with visual and vocal
guidance for excellent ease of use• Audio comfort: wideband audio ready• Cost-effective, compact model with low power consumptionOptions• 3MG08021AA 8008 DeskPhone model: Fast Ethernet PC-through port, no
backlit screen• 3MG08011AA External power adapter• 3MG08012AA Wideband handset• 3MG08013AA Wall mounting kit• 3MG08014AA Plastic foot (x10)
8008/8008G DeskPhoneCompact essential phone. ALE features
ALE features, navigation Wideband handsetCompact model
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Short descriptionCost effective entry-level phone for basic communications requirements. Centrally managed. Integrated Gigabit Ethernet PC connection. Low power consumption. SIP technology.
8001G DeskPhoneEssential enterprise-grade SIP phone.
Gigabit Ethernet PC-through@ Attractive price Centrally managed SIP phoneEasy navigation: large screen,
application keys
What our customers like• Save on POE ports with built-in Gigabit Ethernet PC port• Compact model with large screen• Easy to use redial, hold, transfer, conference application keys
Benefits• Entry-level phones with large screen at attractive price• Built-in 3-way conference• Central management: cost-effective vs 3rd-party SIP phone
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8019s 8029s 8039s
Key highlightsat a glance
Compact model AlphabeticKeyboard
Large backlit screen
Rainbow connected
White backlight screen
Mag. Alphabetic Keyboard
Jack 4-pole port (headset)
Adjustable foot stand (20-60°)
ALE communication features: contextualkeys
6 6 10
Speed-dial keys 4 4 + 10, 20, 40 key add-on modules
+ 10, 20, 40 key add-on modules
Digital 2-wire connectivity
Cost-effective connectivity Stylish designALE Business Communications
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Large backlit screen. Digital connectivity. Low power consumption.
What our customers like• Comfort handset• Ease of use with 10 contextual keys, large backlit screen and
integrated alphabetic keyboard• Digital connectivity: no IP/POE, power supply requirementBenefits• Visual comfort: multi-line display with contextual keys• Easy directory lookup and ALE features/navigation • Cost-effective digital connectivityOptions• 3MG27105AC Premium 10 keys add-on module S• 3MG27107AC Premium Smart display 14 keys module S • 3MG27106AC Premium 40 keys add-on module S
8039s Premium DeskPhoneLarge screen phone for managers. Digital.
Multi-line display Comfort handsetExternal keyboard Download
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with 4 function keys, 6 interactive keys and alphabetic keyboard. 3.5 mm Jack or RJ9 connectivity for headsets. Backlit screen. Digital connectivity. Low power consumption.
What our customers like• Comfort handset• Ease of use with 6 contextual keys, 4 labeled speed-dial keys,
backlit screen and integrated keyboard• Digital connectivity: no IP/POE, power supply requirementBenefits• Visual comfort: backlit multi-line display with contextual keys• Easy directory lookup and ALE features/navigation • Cost-effective digital connectivityOptions• 3MG27105AC Premium 10 keys add-on module S• 3MG27107AC Premium Smart display 14 keys module S • 3MG27106AC Premium 40 keys add-on module S
8029s Premium DeskPhonePremium phone for intensive usage. Digital.
Multi-line display Cost-effective digital connectivityExternal keyboard Download
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Short descriptionOffers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys. White backlit screen. Digital technology. Low power consumption.
What our customers like• Compact model• Ease of use with 6 contextual keys, 4 labeled speed-dial keys,
backlit screen and compact design• Jack port for headsetBenefits• Visual comfort: backlit multi-line display with contextual keys• Audio comfort: high-quality handsfree and handset• Customer-focus: ALE features/navigation Options• 3MG27210AA: Wall mounting kit• 3GV28057xx: Binaural 3,5mm Headset• Spare parts: Customizable clip, paper label covers
8019s DeskPhoneCompact phone for intensive usage. Digital.
White backlit screen 4 speed-dial keysCompact model
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Short descriptionPractice of not assigning permanent desk and phone in a workplace, so that employees may work at any available desk. Each phonecan be used on demand when a “Hot Desking user” authenticates. Supported on 8008 DeskPhone, 8018 DeskPhone, Premium DeskPhones, s Series Premium DeskPhones, IP Desktop Softphone, analogues POTS. Web supervision tool.
What our customers like• Each phone can be used on demand when a “Hot Desking
user” authenticates• Web supervision tool. View available phones, busy phones,
who is using them, log off any user.• Built-in service offered to all wired phones
Benefits• A flexible solution to use a phone on demand• Shared desks to optimize office workplace• Easy management of phones in a free seating
Hot deskingOn-demand mode for business phones. Mobile workers. Shared desks
On-demand phones Web-based managementLogin: the phone retrieves your settings
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Short descriptionUser-friendly and easy to install, the IP Desktop Softphone offers all the 8068 Premium DeskPhone features on PC, Mac or Android in the office. It turns your computer or mobile into an high-end enterprise grade VoIP phone at the price of a regular set. Cost-effective: no additional server required.As easy to manage as a DeskPhone
IP Desktop SoftphoneSoftware phone for PC, Mac, tablets and smartphones
Zero additional server Same experience as a phoneOn any device
What our customers like• IP desktop softphone licenses is all what you need• Leverage the company VPN for off-site/remote worker usages• No mix between private and professional life (Android) Benefits• Employees who have no physical desk phones are always
reachable on computer, tablet or smartphone• Employee efficiency: all telephony services are available• No additional user training when users know the DeskPhones
Download
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Short descriptionSIP conference phone offering high quality audio conference and fast meeting setup: conference management from Unite app, calls to preprogrammed groups, conference recording. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. POE. LDAP directory access. Web management. 4 user profiles. Record calls with integrated SD memory card. Up to 5 participants. Connect your PC softphone via the USB port.
8135s IP Conference PhoneSIP conference phone for meeting rooms, personal conference.
MeetingUp to 5 participants
At the desk or in meeting room (70m2)
Start a meeting in one tapfrom mobile app
What our customers like• Easily control the phone from your smartphone with first pairing
over NFC and with call management over Bluetooth• Built-in conference capabilities up to 5 locations• 360° high quality sound with OnmiDirectional microphones
covering up to 70m² (750 ft²)Benefits• Improves audio in large meeting rooms, eliminates background
noise• Offers one-click-calls with ALE Unite mobile app• Keep track of your team calls, save, share, play them on PC
Options• ALE Unite app (Google Play, Apple Store)• 3GV28133AA Power adaptor• 3GV28134AA Expansion microphones:
expands coverage from 30 m2 to 70 m2
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IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
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DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionSIP conference phone offering innovative conferencing features for high quality audio conference and efficient meetings: calls to preprogrammed groups, conference recording. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. POE. LDAP directory access. Web management. 4 user profiles. Up to 5 participants.
4135 IP Conference PhoneSIP conference phone for meeting rooms, personal conference.
MeetingUp to 5 participants
At the desk or in meeting room (70m2)Conference recording
What our customers like• Record calls with integrated SD memory card• Built-in conference capabilities up to 5 locations• 360° high quality sound with OnmiDirectional microphones
covering up to 70m² (750 ft²)Benefits• Improves audio in large meeting rooms, eliminates
background noise• Enables high-quality audio conferencing• Keep track of your team calls, save, share, play them on PC
Options• 3GV28133AA Power adaptor• 3GV28134AA Expansion microphones:
expands coverage from 30 m2 to 70 m2
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
8212 8232 8242 8262 8262EX
Key highlightsat a glance
Enterprise-grade GAP handset
ALE features and navigations
Large backlit screen and Bluetooth headset
Rugged IP65 design (dust, water jets), Bluetooth
headset
ATEX
Rainbow connected
Industry/mission-critical features - - Emergency Alarm / Notifications
Embedded alarm app. / Isolated Worker Protection / Notifications
Bluetooth Low Energy (beacons) - -
Bluetooth headset - -
Programmable keys 0 0 2 2 2
Screen size Standard Standard Large Large Large
Backlit / color screen / / / / /
Hands-free speakerphone
Talk time before recharge 11h 20h 17h 20h 20h
Enterprise directory Local/OXE
ALE twinset with business phone
ALE features and navigation -
Reliability: Ingress Protection IP40 IP40 IP40 IP65 IP65
Radio DECT GAP DECT AGAP DECT AGAP DECT AGAP DECT AGAP
Excellent voice quality Robust and reliable handsetsALE business communications
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IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionConvenient and easy to-use wireless phone with option for Bluetooth headset. Offers lone worker protection via the alarm key. Works with DECT and IP-DECT base stations. Long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Large color screen. Backlit keypad and screen. 3.5mm headset output or option for Bluetooth headset.
What our customers like• All business telephony services as if at the desk• Large backlit screen to ease reading and Bluetooth headset
for convenient hands-free mode• Long-life battery up to 17 hours talk time Benefits• Digital DECT and IP-DECT connectivity • Answer calls immediately, wherever you are. No call backs,
instant call treatment• Long talk time: economy mode automatically uses low radio
emission power (25 mW peak)Options• 3BN67343AA Vertical pouch with Belt clip• 3BN67344AA Horizontal pouch with Belt clip• 3BN67215WW BT Plantronics Voyager Legend• 3BN67341AA Handset dual charger• 3BN67331AB Handset desktop charger• Spares parts (batteries, charger, adaptor)
8242 DECT HandsetWireless phone for intensive use. Premium experience
ALE business communicationsand navigation Built-in BluetoothXL screen size Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionConvenient and easy to-use wireless phone for mobile business communications in demanding environments such as industry and healthcare. Works with DECT and IP-DECT base stations. Extra long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Color screen. Backlit keypad and screen. 3.5mm headset output.
What our customers like• All business telephony services as if at the desk• Extra long-life battery up to 20 hours talk time Benefits• Digital DECT and IP-DECT connectivity • Answer calls immediately, wherever you are. No call backs,
instant call treatment• Long talk time: economy mode automatically uses low radio
emission power (25 mW peak)Options• 3BN67334AA Handset swivel clip• 3BN67337AA Vertical pouch with Belt clip• 3BN67338AA Horizontal pouch with Belt clip• 3BN67359AA Protective rubber case with swivel clip• 3BN67341AA Dual charger• 3BN67331AB Handset desktop charger • Spares parts (batteries, charger, adaptor)
8232 DECT HandsetWireless phone for intensive use.
ALE business communicationsand navigation
Robust enterprise-grade design20H talk-time Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
Short descriptionSimple and affordable model for basic on-site mobility needs in the enterprise. Compact handset with color screen and intuitive navigation: 3 softkeys, 4-way navigation plus OK button. Personal directory. Local call log. Hands-free audio. 3,5mm jack/USB with flash loader. GAP standard. IP40. Supplied with charger and 2xAAA Batteries. OXE directory (TDM DECT)
.
What our customers like• Robust compact design: IP40 ingress protection (vs IP20 average
market)• Affordable GAP handsets with hands-free and headset output,
backlit color screen• Personal directory and call log (50 entries)Benefits• Compact model with enterprise-grade, robust design• No lost call with call log• Central management from Communication ServersOptions• 3BN67352AA Vertical pouch• 3BN67358AA Belt clip (x5)
• Spare parts (charger, power adaptor)
8212 DECT HandsetWireless phone for staff. Entry level
Enterprise-grade design Centrally-managedPersonal directory, call log Download
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IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
Short descriptionLight and tough business phone with shock-resistant screen for demanding environments (IP65) such as workshops, warehouses, factories, petrol and gas industries. Provides mobile business communications with great ease of use: large color screen, HD audio. Lone worker protection features such as man-down, no movement, pull-cord and shock detection, alarm button, geo-location. Built-in 4.1 Bluetooth technology. Low power consumption.
What our customers like• Tough business phone : shock resistant, water splash and dust
proof, IP65 standard.• All business telephony services as if at the desk• Notification services integrationBenefits• Business telephony services for people working in challenging
environments• Illuminated keypad: get calls in low light situations• Save lives: alarm, notification and location services coupled
with an external alarm serverOptions• 3BN67347AA Pull cords (x2)• 3BN67352AA Vertical pouch• 3BN67346AA Dual charger for 8262• 3BN67351AA Rack charger for 8262• Spare parts (charger, power adaptor, Accessories kit)
8262 DECT/ 8262 Ex DECT HandsetRugged industrial wireless phone
Rugged and reliable Worker protection
Alarms, notification, geo-location integrations
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionWireless audio intercom for in-door use. Ideal call box for retail stores and warehouses. Press the key and instantly become in touch with staff members using A-L DECT handsets or desk phones. Clear audio quality. Instant wireless pairing and centralized management for cost-effective operations. Requires power supply. No LAN cabling: easy to move to another location. Easy to customize.
What our customers like• Wireless communications: zero LAN requirements• Instant wireless pairing and centrally managed device• Reach all staff members with ALE phones
Benefits• Customer satisfaction: easily reach sales man or receptionist• One communication system for Intercom and business
communications• Easy to install, to move, to customize
DECT IntercomWireless intercom / call box
Wireless call box Reach all ALE phonesInstant pairing Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
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DECT/IP DECT
Maintenance
Platform
Notification
8118 8128
Key highlightsat a glance
ALE features and navigation Color screen, industry features
Rainbow connected
Industry/mission-critical features - Push to talk button, alarm button
Screen size Standard Standard
Backlit / color screen / - /
Hands-free speakerphone
Talk time before recharge 15h 15h
Enterprise directory
ALE twinset with business phone
ALE features and navigation
Reliability: Ingress Protection IP44 IP44
Radio WLAN WLAN
One network for voice and data
ALE business communicationsand navigationRobust design (IP44)
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IP phones
Other phones
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DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
Short descriptionConvenient and practical on-site mobility. WiFi connectivity: IEEE 802.11a/b/g radio with Quality of Service IEEE 802.11e and WMM, single infrastructure for voice and data services. Intuitive ALE navigation and features (directory, call log, forward and mid call services). Color screen. Backlit display, dial-pad. Vibrator mode. Alarm button on the top. Push-to-talk button.
What our customers like• All business telephony services as if at the desk• Robust compact design: IP44 ingress protection (water spray
proof)• Push-to-talk and alarm button for industryBenefits• Answer calls immediately, wherever you are• Always-on availability: robust design, long talk-time• Reduce costs: single Wi-Fi infrastructure for voice and dataOptions• 3BN78403xx* Handset desktop charger• 3BN78406AA Rack charger WW• 3BN78404AA Standard battery • 3BN78407AA Batteries Rack charger WW• 3BN78408AA Leather pouch• 3BN78409AA Belt clip• 3BN78410AA Swivel clip
8128 WLAN HandsetWireless phone for Wifi networks. Color screen. Alarms
Enterprise-grade design Push-to-talk and alarm button15H talk time
Push-to-talk
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionConvenient and practical on-site mobility. WiFi connectivity: IEEE 802.11a/b/g radio with Quality of Service IEEE 802.11e and WMM, single infrastructure for voice and data services. Intuitive ALE navigation and features (directory, call log, forward and mid call services).Backlit display. Vibrator mode. Alarm button on the top. Push-to-talk button.
What our customers like• All business telephony services as if at the desk• Robust compact design: IP44 ingress protection (water spray
proof)Benefits• Answer calls immediately, wherever you are• Always-on availability: robust design, long talk-time• Reduce costs: single Wi-Fi infrastructure for voice and dataOptions• 3BN78403xx* Handset desktop charger• 3BN78406AA Rack charger WW• 3BN78404AA Standard battery • 3BN78407AA Batteries Rack charger WW• 3BN78408AA Leather pouch• 3BN78409AA Belt clip• 3BN78410AA Swivel clip
Enterprise-grade design ALE business communicationsand navigation15H talk time
8118 WLAN HandsetWireless phone for Wifi networks. Color screen
Download
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IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
DECT/IP DECTBase stations.
IP or Digital choice Centralized managementfrom Communication Server
Excellent voice quality
8379 8378 8340 8318
Connectivity Digital IP SIP SIP
Site Main site, branch Main site, branch Campus, branch Small branch, SOHO(up to 20 handsets)
Models Indoor, outdoor, Ex Indoor, outdoor Indoor, outdoor Indoor
Roaming/Handover(1)
Antennas Internal/external Internal/external Internal/external Internal
ALE Handsets 8212, 8232, 8242, 8262, 8262EX
8212, 8232, 8242, 8262, 8262EX
8212, 8232, 8242, 8262, 8262EX
8212
Third-party GAP Handsets
Centralized management
Legacy 8340 should be positioned only for add-ons
(1) Handover only across same types of base stations (e.g between 8379 base stations)
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Notification
Short descriptionProvides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. Digital connectivity. Indoor and outdoor models. Centralized management.
What our customers like• High density = less stations than WLAN• Same feature level as DeskPhone• Cost effective digital connection. 6 simultaneous radio
communications per station.Benefits• Indoor and outdoor mobility with multi-cell, roaming,
handover and security• Cost-effective TDM cabling: zero-touch on IP network• > 100 m cabling: no extra switch neededOptions• 3BN67172AA Explosion proof model 4070 IO-Ex• Wall mounting kit, external antennas, connectors, cords
8379 DECT IBSOn-site mobility DECT radio coverage. Digital. Indoor, outdoor models
Expert ALE business communications High-density coverageCost-effective digital
cabling
External antennas
Outdoor
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionProvides a robust infrastructure for Digital Enhanced Cordless Telecommunications (DECT) in buildings and outdoors, to connect mobile workers everywhere. The unique radio tuning capabilities and on-air synchronization enable network coverage in most difficult areas. GAP/AGAP. Centralized management. No IP network customization. 11 calls/station. POE: no additional power supply and cabling
What our customers like• Same feature level as DeskPhone• Automated provisioning and over-the-air synchronization• Handover and roaming with TDM DECT (Q4 2018/OmniPCX Enterprise)
Benefits• Zero-touch deployment• Expert communications and excellent voice quality • Centralized managementOptions• 3BN67365AA 8378 DECT IP-xBS integrated antennas• 3BN67366AA 8378 DECT IP-xBS for external antennas• 3BN67367AA 8378 DECT IP-xBS OUTDOOR with external antennas.• 3BN67185AA 8 dBi Gain antenna, 3BD52212AA 7,5 dB Gain antenna• 3BD52205AA 8dB right circular antenna, 3BD52206AA 8dB left circular antenna• 3MG27035xx PoE injector
8378 DECT IP-xBSOn-site mobility IP-DECT radio coverage. Indoor, outdoor models
Expert ALE business communications
Leverage IP network for voice
High-density coverageeven in difficult areas
IP
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionProvides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. IP connectivity to connect to the company network (LAN). Indoor and outdoor models. POE: no additional power supply and cabling
What our customers like• Leverage the IP network for voice• Same feature level as DeskPhone• IP connection. 11 simultaneous radio comms per station• 1 switch + 1 IP DECT station = remote site mobile telephonyBenefits• Provide on site mobility on full IP networks• Adapted for all environments: office and industrial• Coverage can fit most difficult areas by use of external
antennasOptions• 3BN67185AA 8dBi Gain Antenna with external antennas• 3MG27035xx PoE injector• 3BN67184AA Isolated Outdoor Box
8340 Smart IP-DECT Access PointsOn-site mobility IP-DECT radio coverage
GAP business communications Leverage IP network for voiceHigh-density coverage
IP
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Short descriptionProvides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective on-site mobility service in small offices and branches. Integrated antenna. IP connectivity to connect to the company network (LAN). Single Cell, no roaming, no handover.Only with cost-effective 8212 device.
What our customers like• Affordable on-site mobility• Centralized management done by Communication Server• Ideal solution for very small branch offices
(up to 20 handsets) with no roaming requirementsBenefits• Reliable on-site mobility for small branch offices• Low operation costs: scalable solution for a large number of
small branches• Cost-effective “one-vendor” solutionOptions• 3BN07006AA 8318 SIP-DECT Single Base Station
+ 1x8212 DECT Handset with Desktop charger
8318 Single Cell SIP Base Station On-site mobility IP-DECT for Small Office and Home Office
Very small branch offices Leverage IP connectivity
Cost-effective solution and operations
IP
Small offices
8318
8212
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
Mobility
DECT/IP DECT
Maintenance
Platform
Notification
Customercall
Efficient call routing
Attendant application: personalized, human welcome
Personalized
Dedicated teams
Welcome agents: incoming calls are routed accordingly to dedicated strategies. Statistics are there to monitor performance (and incentives…)
Focused
All employees
Voicemail: all customer calls will be notified to employees so they can offer an answer
Unified messaging: voicemails are sent as emails that can be handled by employees or forwarded to their team.
Voice guides and interactive voice response: greeting , on-hold and announcements voice guides that match the brand
Automated attendant: business response outside business hours, shortened waiting time and queuing, teams can focus on qualified calls.
Intuitive
Messaging, Greeting and RoutingStrengthen customer relationship by involving all employees
Visual AutomatedAttendant
4059EE Attendant Console
OmniTouch Contact Center SE
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IP phones
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DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
Short descriptionAvailable to all end-users, whether they use fixed or mobile sets, covering all business sectors and activities, the A4645 VMS provides natural interactive messaging to ensure a high level of company «welcome» management.
What our customers like• Single voicemail for all location• Visual notification (LED on phone)• Fast voicemail consultation (mailbox key) with intuitive
contextual menus and vocal guidanceBenefits• All calls get an answer• Professional greetings • Easy to install and upgrade: No additional hardware• Large feature set to meet all employee needs
Integrated voicemail (4645 VMS) All business calls get an answer
Integrated solution All calls get an answerProfessional and personalizedwelcome
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NotificationYour customers will never miss a call with the integrated unified messaging system. They will also be able to consult and manage their voicemails as emails in any email application on PC, smartphone or tablet. Provides a professional and personalized welcome.
What our customers likeUnified Messaging Never miss a business opportunity
• Listen to voice messages directly on PC or on the phone
• Works with Gmail, Outlook and Notes
Benefits• Easy voicemail screening, capability to listen to them in
any order• Access to voice messages on the move• Faster business response, share customer voice
messages with team members• Keep track of interactions, choose where to store the
messages
EASY VOICEMAIL SCREENING ACCESS FROM ANY DEVICE SINGLE VIEW IN EMAIL
CLIENTS
Options• 3BA09664JA OpenTouch Conversation Universal license for
Notes and Outlook desktops (Call/text contact, Play and record messages directly from email client)
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
Security
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DECT/IP DECT
Maintenance
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Notification
Attendant solution on 8068 Premium DeskPhone for medium level of incoming traffic on the enterprise number. The functions offered are management of queued incoming calls with level of urgency, monitoring of internal and external calls. The 8068 Premium DeskPhone and the 14-key module are supplied.
What our customers like
Attendant application on 8068s Premium DeskPhoneProfessional welcome for branch offices
• Cost effective solution for branch office attendants• Attendant features (routing management, call
reservation…) directly on DeskPhone• Direct visual supervision with add-on module• Mutual aid between sites: branch attendant can assist
main central attendant
Benefits
Options• Headsets
• Professional welcome• Fast training: easy to manage and understand• No need of a computer: cost-effective embedded
application
EMBEDDEDAPPLICATION
PERFECT FOR BRANCH WELCOME
BACKUPATTENDANT
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IP phones
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DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Platform
Notification
4059EE provides operators the tools to handle efficiently a high call volume from employees and customers with a personal touch. The solution includes a dedicated ergonomic USB keyboard with attendant functions and a desktop application providing call handling and queue management, phone supervision and contact presence, call forward with a single click, on reply or immediate, routing to voicemail. A 8028 Premium Deskphone set is ideal to manage audio and headset connection.
What our customers like4059EE attendant consoleProfessional welcome PC application • Friendly and easy-to-use PC application for efficient
call dispatching – works on Windows, Citrix XenDesktop
• Visual call queueing to handle high traffic• Receptionist can see employees presence status• Attendant functions on keyboardBenefits
Options• 3BA09509AA/3BA09509AO Busy Lamp Field• 3BA00637xB USB keyboard• 3BA03241xB/3BA03241xO Pack: 4059EE software + USB
keyboard• Headsets
• Quickly direct calls to the right person the first time : fast directory lookup and people availability at a glance
• Single receptionist for multiple offices• Manage high volume of calls efficiently• Make new or seasonal operators more effective faster
with customizable interface and keyboard ergonomics
SINGLE OR MULTI-SITEWELCOME
EFFICIENT CALL DISPATCH FOR HIGH TRAFFIC
PROFESSIONAL WELCOME WITH A PERSONAL TOUCH
Download
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Collaboration
IP phones
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DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Platform
NotificationVoice guides are necessary to ensure the quality of welcome and to route the enterprise's customers to the appropriate contact. Dynamic voice guides give your customers the capability to regularly customize their welcome messages, pre-off-hook messages, announcements and hold messages as well as the menus on the integrated interactive voice response. The recommended average duration is 8 minutes.
What our customers like
Voice guides and interactive voice responseAutomatic voice guidance and greeting messages for customers
• Fully automated – always on• Import customized audio files • Staff can record guides from the phone
Benefits• All calls get an answer• Enhanced welcome• Information available 24/7• Direct transfer to the right contact• Cost-effective embedded application• Employees can record voice guides directly from the
phone to quickly adapt greetings to the situation (emergency)
LOW-TCO EMBEDDEDAPPLICATION
ALL CALLS GETAN ANSWER
CUSTOMIZEDGREETING
ANYBODY THERE?
THIS MAY BE AN IMPORTANT CALL!
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Welcome, greeting
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DECT/IP DECT
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Notification
This application ensures welcoming customers with high-quality voice guides and directing them automatically to the appropriate staff or department, or to voicemail. Thanks to its user-friendly interface, staff can instantly adapt the routing to changes in business and easily customize the voice guides. Replaces or supplements a greeting attendant in the event of spikes in activity or outside office hours. OpenTouch MS built-in or stand-alone application which allows multiple tenants and IVR option.
What our customers likeVisual Automated AttendantAutomated 24/7 call routing and greeting
• Intuitive graphical user interface: display and edit routing rules at a glance
• End-user profile to manage voice prompts• IVR option for digit collection, database read/write: call
qualification, flexible routing, satisfaction surveys• TTS and ASR integration
Benefits• Use studio quality recorded greeting or record from any phone• Extend welcome beyond business hours: all calls get an answer,
information available 24/7• Adapt greeting to business changes: marketing promotion,
seasonal activity, emergency situation…• Reduces customer waiting time and improves the business’s
brand image
EFFECTIVE ROUTING TO THE RIGHT PERSON
INTUITIVE WEB BASED MANAGEMENT
EASILY ADAPT GREETINGS TO BUSINESS CHANGES
Watch
Options• 3JE11463AA VAA IVR license port• 3JE11653AA VAA IVR license port: 1
year maintenance
Download
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Collaboration
IP phones
Other phones
Digital phones
DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
Reception desk service offering skill-based call distribution, department-oriented or direct to agent call flow management, call queuing with voice announcements.
Optimize call management process, review service levels and traffic status, and react to unforeseen situations. This module provides real-time and retrospective statistics and enables call distribution to be reconfigured to meet current or expected conditions.
What our customers likeContact Center Distribution Welcome center for voice interactions
• Contact center agent features (contextual menu) on DeskPhones
• Efficient visual monitoring with matrix display• Pro-ACD phones: 8008, 8018, 8028s, 8029s, 8039s, 8058s,
8068s, 8078s• Pro-ACD mobile handsets: 8232, 8242, 8262
Benefits
Options
• Cost effective solution: embedded software leveraging OmniPCX Enterprise audio and routing resources
• Open to “Work at home” agents using any phone or cellular• Single intuitive application for administration, supervision and
reporting, visual distribution matrix, statistics customization• Fast business response, supervisor can adapt distribution rules in
a few clicks
PATENTED SINGLE INTERFACE
AT-A-GLANCE DESIGN AND SUPERVISION TOOL
BUILT-IN FLEXIBILITY& RELIABILITY
Download• Agent desktop PC application
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Notification
Application to improve employee safety in specifically managing emergency calls of several sites by routing them to the central station or security office for a coordinated response. The security officer is visually notified of any urgent call, and can locate the caller, record the conversation and set-up conference with internal or external intervention groups for a quick and appropriate local response.
Emergency Notification ServerApplication to enhance everyday safety for employees and customers
EMPLOYEESAFETY
AUTOLOCATOR
ALL EMERGENCY CALLS GET AN ANSWER
What our customers like• Recording integrated into the application (all-in-one
solution), no need to purchase additional software• Easy to set-up of localization map, with the automatic
discovery of ALE DeskPhones• 100% software solution (can be virtualized) with
Intuitive web-based management interface
Benefits• Multi-site : a single solution to centralize and handle all
emergency calls of the company.• Multi-channel messages (phone call, SMS, mail, voice
guide) for faster response to any emergency event• Capability to replay and analyze past emergency
scenarios• 911 state legislation and emergency standards
compliancy (North America) Download
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Collaboration
IP phones
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DECT handsets
WLAN handsets
Welcome, greeting
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DECT/IP DECT
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Notification
The Alcatel-Lucent OpenTouch® Notification Service is the perfect solution for small and medium-sized enterprises in healthcare, education, high-risk industries and the hospitality sector.
It collects and aggregates alarms from different subsystems, such as nurse calls, fire alerts, or runaway or wander prevention systems.
OpenTouch Notification ServiceApplication to enhance everyday safety for employees and customers
EMPLOYEESAFETY
AUTOLOCATOR
ALL EMERGENCY CALLS GET AN ANSWER
What our customers like• Recording integrated into the application (all-in-one
solution), no need to purchase additional software• Easy to set-up of localization map, with the automatic
discovery of ALE DeskPhones• 100% software solution (can be virtualized) with
Intuitive web-based management interface
Benefits• Openness and scalability• Full compatibility with industry standards, protocols
and interfaces• Unique features provided bu the native and optimized
integration with OmniPCX Enterprise
Learn more
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IP phones
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The Alcatel-Lucent OmniPCX RECORD Suite provides businesses with extra web-based audio and video call recording, as well as analytic tools. These capabilities enhance quality assurance, accelerate customer issue resolution, boost customer loyalty, and streamline employee monitoring and coaching.
OmniPCX Record SuiteReliable, scalable and cost effective solution to record and supervise calls
RECORD QUALITY MONITOR SILENT MONITOR
What our customers like• Base package offers voice recording of inbound an
outbound calls• Adds screen capture to the RECORD application• Offers quality reporting and evaluation analysis
Benefits• Minimized risk of disputes and accelerated customer
issues resolution• Reliable service quality assessment with actual
customer-employee interaction recordings• Improved employee performance with customizable
evaluation toolsDownload
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Add a duplicate communication server to protect enterprise communications from the main and remote site from the impact of hardware failure, power cut or prolonged maintenance affecting the main communication server. Remote sites can be equipped with local server called Passive Communication Server that will automatically become active whenever the main communication server is unreachable. This option is recommended for critical communications environments.
What our customers like
Business continuityProtect enterprise communications against server fault or power cut
• Native solution virtualized and non virtualized environments
• Works in case of hardware, software failure and in case of network failure
• Instant switchover fully transparent to the end user• Low bandwidth needed• Automated data replication
Benefits• Call preservation: don’t lose important calls• Geographic redundancy• Fully-automated backup and recovery mechanisms
ZERO-TOUCH HIGH-AVAILABILITY MANAGEMENT
CALL PRESERVATION
IMPROVEDSLA
Options• Additional batteries and rectifier to protect against micro-power
cuts.
IP
CS
PCS
CS
PCS
Redundant CS active
Local PCS active
Main site
Remote site
Network failure
Hardware failure
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The security modules are devices which protect professional IP communications against cyber-attacks such as denial of service and data theft. The technology is provided by Thales®, a major player in the security market.
This option is important for customers whose staff may work over the telephone on patents, or exchange confidential information (for example medical information or credit card numbers), and for customers who need to keep their system running without interruption (manufacturing, hospitals, order taking, etc).
IP Premium Security ModuleKeep your conversations secure
Options• Redundant IP Premium Security module
ZERO-TOUCHMANAGEMENT
THALES SECURITY EXPERTISE REDUNDANCY
Download
What our customers like• Protects confidential information over the phone• Built-in Thales expertise, #1 worldwide in security for
interbank electronic transactions, #1 in Europe in information systems security, #1 in hardware security modules
• Cost-effective management: modules are controlled by the Communication Server
Benefits• Business continuity: Protection against denial of
service by protocol poisoning• Information protection: Protection against Man-in-the-
Middle attacks, IP phone spoofing attacks and communications eavesdropping
• Compliance with privacy regulations
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Connected Comms Platforms
HYBRID TECHNOLOGY
OPTIMIZEDHARDWARE MODULAR
IP Dedicated server
Autonomous site up to 350 IP/Digital users
Full IP telephonyRedundant server
COMMUNICATION SOFTWARE PLATFORM OPTIONS
All-in-one E-in-one server Standardized Appliance server
REMOTE SITES OPTIONS
Virtual machines deployment
Local redundant serverMedia services & conferencing
Media services & conferencingRemote site digital connectivity for public access and phones
Company network
PSTN
CS 8770CS CS
High digital density (DECT, Phones, Public accesses) with expansion racks
Full-IP Digital / IP High digital density
Deployment options for specific architectures (datacenter)• Industry-standard appliance server (delivered by ALE or partner)• wmware virtualization (Communication Server VM)
Rack 1 Rack 3 Rack 3
Rack 3 expansion
Rack 3 expansion
Rack 1 Rack 3PSTN
Cent
rally
man
aged
phon
es a
nd g
atew
ays
Cont
rolle
r
REM
OTE
SIT
ESM
AIN
SIT
E
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OmniPCX Enterprise Communication Server Cost-effective – Reliable – Scalable multi-site communications
FREE COMS BETWEEN SITES RELIABLE BUSINESS COMS CENTRALIZED MANAGEMENT
What our customers like• One system for multi-sites communications • Same service level and user experience on all sites• Scalability: up to 15000 users and 240 sites per CS• Go IP at their own pace: CS provides IP and cost-effective
digital and analog ports• Native encryption up to 15,000 encrypted sessions, ABC-F
network and SIP trunks Benefits
• Immediate cost savings: Free inter-sites communications, streamlined subscriptions with centralized public access, single system to administrate
• Business critical communications: redundant communication server and local server can be added to ensure reliable communications.
• Expand the business smoothly: Ease site acquisition, deploy IP phones for a new building or keep digital, analog cabling and phones on an existing building.
• Easy-to-manage: Embedded administration or graphical application for management, performance, expenses tracking and company directory.
IP
SIPCS
Centralizedpublic accesses SIP or digital
8770
Centralized administration and communication server
Free inter-sites communications Easily add new sites
PSTN
Same user experience on all sites
CS
Redundant CS
Centrally managed gateway
PCS
Local redundancy
Local public access Download
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OpenTouch Multimedia ServicesOn-premise unified Communication services
UC SCALABLE ON-PREMISES
What our customers like• Unified messaging integration with leading enterprise
email solutions.• Software-based conferencing with VoIP, video and
document sharing.• Deploy as a software-only version running on
VMware.
Benefits• Reduce call expenses by using VoIP.• Fit your needs and adapt your platform to offer UC to
all employees.• Stay in touch with business from any device.OpenTouch Multimedia Services offers a fast business response
by delivering unified messaging, visual automated attendant, fax services, enterprise instant messaging, click-to-call, conferencing and visual collaboration to all employees in a unified user interface from on a scalable platform that enables employees to work together from any place and on any device.Up to 5000 users per instance and 20 000 with OTMS networking.
Download
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Web-based graphical application embedded into the communication system. It allows administrators to configure the parameters of their communication system, such as the management of users' telephone services. They can connect and login directly to the communication server from any PC equipped with an Internet browser (Chrome, Mozilla Firefox or Internet Explorer). No license needed.
What our customers like
Web Based ManagementEmbedded application for system management
Benefits• Zero touch deployment, quick start for administrators
to manage user’s telephony services• Reduced operational cost: free application, running on
any PC equipped with a web browser, integrated into the communication system: no additional maintenance costs
• Compliant with security standards, secure access via login / password (compatible with Radius) and secured connection (HTTPS), benefit from OmniPCX Enterprise security
EMBEDDEDAPPLICATION
GRAPHICALINTERFACE
FASTNAVIGATION
• Free embedded web-based management solution, no software to install, no additional licenses
• Graphical interface for managing users and associated telephone services
• Fast and intuitive navigation (graphical tree)
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Administrators generally spent up to 80% of their time on migrating, adding and modifying users. The configuration module of OmniVista 8770 NMS allows administrators to configure users, associate their terminals and activate their services via a unified interface and a reduced set of parameters. Scheduled backups and updates are used to automate maintenance operations.
What our customers likeOmniVista 8770 NMS Application suite for system management • The single interface for managing users, terminals and
unified communications services (client or web interface)• Administration profiles to delegate simple tasks (name
change) to local teams• Accounting reports to keep track on expenses, and reduce
communication costs• A single platform for managing multiple systems
Benefits
Options• Advanced administration module (Directory, metering and alarm
applications)• VoIP quality monitoring module (performance application)• Synchronization with enterprise directory (Microsoft Active
Directory synchronization)
• Manage all users centrally• Integrates in HR processes (directory sync.)• Cost-effective embedded company directory• Fast users creation for a new site with mass provisioning• Speed-up problem resolution: real-time alarm notifications
via email or displayed on topology view
APPLICATIONSUITE
COMPANY DIRECTORY SYNC.
TRAFFIC AND COSTS UNDER CONTROL Download
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OmniPCX Open Gateway
OPENNESS SCALABLE BUSINESSINTEGRATION
What our customers like• OXE services into their business apps and processes.• Based on Docker engine saving compute and storage
space.• Set of REST APIs for developers• Financing models from CAPEX to outcome-based
Benefits• Analyze communication usages and performance.• Sandboxes, documentation, apps certification.
The OmniPCX Open Gateway provides APIs to access OmniPCXEnterprise Communication Server (CS) capabilities such as callcontrol, CS management and analytics.The O2G is a scalable application gateway with a built-in Docker™engine to host your applications as micro-services or business rules.High availability. Mission-critical application for verticals andindustries.
Download
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Comprehensive support and evolution with SPS contract (except for North America)
Learn more
• Save money: Customized amortization with singleannual payment and fixed OPEX for upgrades
• Future-proof: Ensure up-to-date systems andstability along with access to software upgrades asthey become available
Key benefits
Service overview• One contract covering the whole solution• Fees based on Product Software WPL price• Reverse notification with Product invoice• Multiyear contract option (from 2 to 5 years)
Offer details:• 24/7 assistance in four languages• Access to Technical Support Level 3• SLA on response and resolution time• Unlimited access to minor and major software updates, and
documentation
What our customers likeSimplicity• One contract per solution (system and applications)• Visible, simple and predictable pricing in ACTIS• Simple invoicing management and automatic renewalFlexibility• Multiyear option grants important discounts
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