Transforming Teamwork in the Age of the Agile Enterprise

Collaboration Reimagined

Chris Wiborg

@cwiborg

Director, Collaboration Portfolio Marketing

why Collaboration why Now why Cisco

Disrupt or Be Disrupted

Taxi ServicesUber / Lyft

Retail StoresAmazon.com

MusicSpotify / Pandora

HotelsAirbnb

Print AdvertisingGoogle / Facebook

VehiclesTesla Motors

Point of SaleSquare

Your IndustryYour competitor?

The pace of change is accelerating - giving rise to the Agile Organization

What Does It Mean to Be an Agile Organization?

Collaboration Is Foundational

Promote the open flow of information

Encourage rapid and iterativeexperimentation and learning

Function as a network of employees,customers, and partners motivated by a shared purpose

Team Performance Is Necessary for Growth

The Future of Corporate IT, 2013–2017

Optimizing both team &

individual performance

Optimizing only individual

performance

TARGET

PERFORMANCE

ACTUAL

PERFORMANCE

Revenue p

er

Em

plo

yee

Time

Performance Over Time

Opportunity for IT

Introduce new technology

to drive team performance.

Teams working together to reach a common goalCollaboration

Static Teams

Employee Productivity

Siloed Information

Business as Usual

Avoiding Customers

Team Effectiveness

Embracing Customers

Transparency

Innovation & Growth

Agile Workforce

Collaboration

Effective

Enables

why Collaboration why Now why Cisco

Today

Interdependent work

Flexible, agile teams

Team from anywhere

Work with employees, partners, and customers

Past

Individual work

Fixed, long-term teams

Teams in the office

Work mostly with employees

The Way We Work Has Changed

A “one size fits all” approach has failed the modern agile worker

Our existing tools and

processes work just fine

Not for us

Employees just want to get things done but have created Collaboration silos

Discuss Connect RecallShare

Discuss Connect Share Recall

For teams to excel, they need a common platform that is pervasive and provides a seamless, connected experience

why Collaboration why Now why Cisco

EveryDesk

Our mission is to provide a no-compromise collaboration experience to:

EveryRoom

EveryPocket

SX20 SX80SX10

MX200 G2MX300 G2MX700MX800IX5000

EveryRoom

DX70DX80

EveryDesk

78008800DX650

EveryPocket

Unlimited virtual rooms

Cisco Spark

An app that instantly creates a

place for teams to work

together, where their work can

live, and a way to stay

connected to it all

Persistent andsecure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business-class

experience

WORKSTYLES & COLLABORATION TOOLS

Shift to Pervasive Team Collaboration

Pervasive Team Collaboration

Persistent conversations

Small team collaboration

Time-shifted

Iterative

Conferencing

Audio, video, web

Structured meetings

Real-time

Shared content

Unified

Communications

Phones and IM

Premises-based communications

Real-time

Messaging and calling

Cisco

Collaboration Cloud

1:1

Teams

Experience Is More Than a User Interface

Software

Hardware

Infrastructure

Network

Experience

CLOUD

ON PREMISES

HYBRID

CLOUD

ON PREMISES

HYBRID

EVERY POCKET EVERY ROOM

EVERY DESK

Teamwork Technology

Cisco Collaboration

Collaboration Edge Architecture

Unified

CommunicationsConferencing

Customer

Care

Cisco Network

Scalable up to 80,000 users

Available: Multiple levels of server

redundancy & survivability

Centralized or distributed call processing

Integrated services

Integrated network management

Highly secure

Cisco Unified Communications

IM / Presence

VideoVoice

Content Sharing

The Heart of Cisco Collaboration

CLOUD

ON PREMISES

HYBRIDUnified

Communications

AGENTS

Customizable web desktop

Accessible customer lifecycle, history

First-call resolution

Integrated reporting

Multimedia capture and storage

Cisco Customer Care

CUSTOMERS

Where, when, how I want

Seamless experience

Personalized

Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

ContactCenter

Email

VoiceBrick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel

Customer

Care

Brings together audio, video, web conferencing

Always-on, personal meeting room

Works with third-party endpoints

Cisco Conferencing

Cisco TelePresenceWebEx

CLOUD

ON PREMISES

HYBRID

Conferencing

Cisco Collaboration Edge

3rd party businesses

Teleworkers

Mobile workers

Consumers

TDM or IP PBX

Analog devices

Branch offices

Collaboration Edge

Firewall Traversal

Session Border Control

Gateways

Branch Survivability

Cloud service users

ON-PREMISES OR CLOUD

CISCO UC

Internet, PSTN, IP PSTN

WAN

Internet

Industry’s most comprehensive any-to-any collaboration solution

Extend Beyond Traditional Boundaries

Enabling Technology: Cisco ONE, CUCM 11.x, Collaboration Edge

Collaboration

experiences

optimized for

corporate locations

Private

Cloud

Partner Clouds

Applications extended to

workers and business partners

“outside the firewall”

Collaboration applications

distributed across multiple clouds

through Intercloud and

integrated with Fusion

Intercloud

Inside

Corporate

Business

Partners

Work

at Home

On

the Go

Private

Cloud

Cisco

Collaboration

Cloud

Provider

CloudsFUSION

Lower IT Expenses

Unified Communications

Telecommuting

Virtualized Networks

CollaborationInfrastructure

Cisco Collaboration Evolution

Flexible, Scale, Continuous

Adaptive Collaboration

On-Line Workplace

Multi-cloud Fusion

Collaboration in Business

Process-oriented Collaboration

Collaborate Where You Are

IoE

Richer Collaboration

Pervasive Team Collaboration

Activity-based Working & Pervasive Video

Omnichannel

2005 FUTURE2015

Foundation for Video

IP Telephony & Contact Center

Corporate Office

Converged Networks

Voice, Video, Data

Innovation withHybrid

Your Business(PaaS)

AG

ILIT

YP

RO

DU

CT

IVIT

YE

FF

ICIE

NC

Y

Simple, Seamless ExperienceConverge

Simplify

EnableAccelerate

Digitize

Reimagine Your Customer Care

OPPORTUNITY

OUTCOME

Optimize remote and in-branch

resources

HOW

Cisco Remote Expert for Banking

15% sales

increase

ING BankFinancial Services

OPPORTUNITY

OUTCOME

Connect critically ill pediatric

patients to their classrooms

Open and

secure connections for

patients, families, and friends

Hamburg UKE

Medical CenterHealthcare, Government,

Education

HOW

Video Collaboration

OPPORTUNITY

OUTCOME

Competitive differentiation

Innovativehealth services with better care

Paras & AssociatesHealthcare Interpreter Service

HOW

Video Collaboration

Reimagine Your Workforce Experience

OPPORTUNITY

OUTCOME

Attract talent and optimize

workspace

HOW

Workplace Transformation

Optimized from

70% traditional cubicle space to

70% flexible work spaces

Cisco

OPPORTUNITY

OUTCOME

Incorporate new ways of working

HOW

Workplace Transformation

Increased

innovation and improved operations with

activity-based workspaces

TelstraTelecommunications

OPPORTUNITY

OUTCOME

Faster time to market

HOW

Cloud Collaboration

Fasterproblem resolution

Improvedemployee motivation

SaipemOil and Gas

of Fortune 500

Use Cisco®

Collaboration

95%

Cisco

Endpoints

87 Million

Cisco WebEx®

Minutes

per Month

3 Billion

Cisco Collaboration

Customers

200,000

Cisco Jabber®

Seats

26 Million

Leading Execution

Cisco Contact Center

Agents

3.3 Million

Leading Innovation

Red Dot Design Awards

Intelligent Proximity

Cloud, Premises, and Hybrid

Customer-Driven Agile Development

Industry Standards Leadership

Only Cisco Can Bring It All Together

UnifiedCommunications

CustomerCare

Conferencing

Open & Interoperable

Intercloud: Premises, Cloud & Hybrid

Ecosystem: Partners & Cisco Services

“Cisco will

be the most

strategic

partner to our

customers in

the digital

world.”Chuck Robbins, CEO

One Final Thought…