overview of collaboration technologies

7/23/2019 Overview of Collaboration Technologies

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Introduction to CiscoCollaboration

TechnologiesDeveloped for the Cisco Networking Academy Community


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Introduction to Collaboration Technologies

I! Communications

"obile Applications

Customer Care Tele!resence

Conferencing

"essaging #nterprise $ocial $oftware

Contents


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Definitations& Collaborations&

' Cooperative arrangement in which two or more parties (which

may or may not have any previous relationship) work *ointly

towards a common goal+

,sing new uses such as social networks- instant messaging- voice

. web conferencing- tweets to increase the individual . team

access to an on going flow of information

A system is needed to combine management- security-

measurability . standardi/ation benefits of traditional- transactional

based processes+



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Tet oice- ideo

N

umberof$takeholders

Collaborative Tools

Documents

3ne

"any

#mail

I"Tele!resence

,nified

Communications

mail

Discussion 4orums

ideo on

Demand

5ikis 6logs Contact

Center

Conferencing

$ocial Networking

Introduction to Collaboration TechnologiesChanging the way we work . learn


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Introduction to Collaboration TechnologiesTypes of Collaborative !rocesses


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Improve Customer Satisfaction' #nhance the 9uality of customer eperiences to create more loyal

customers+

Enhance Citizen Services

' !rovide a broader range of communications channels to increase

choice while reducing costs and improve citi/en satisfaction+

Optimize Team Performance

' 6uild trust and share information across distributed groups-businesses- and geographies to speed business agility+

Enable Mobile Users

' ,nlock the potential to work better with others from anywhere using

any device to accelerate competitive advantage+

Introduction to Collaboration Technologies6enefits of Collaboration 1:2


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Improve Organizational Communications' Communicate effectively at all company levels to drive business

results+

Transform Training and Event Management

' Deliver an engaging and interactive strategy to achieve higherbusiness performance+

Enhance Facilit Mangement

' Create a new workplace offering secure and fleible working

options to improve teamwork- increase productivity- and reducereal estate+

Optimize IT

' Improve end user access and eperiences through new delivery

models to support business growth+

Introduction to Collaboration Technologies6enefits of Collaboration 2:2


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Company

Interoperable-

3pen

Architecture

4leible

Consumption

"odels

ideo

Communications#nterprise

$ocial

$oftware

Integrated

#perience

Introduction to Collaboration TechnologiesCisco Collaboration Direction


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1?

I!

CommunicationsCustomer

CareConferencingTelepresence

#nterprise

$ocial $oftware"obile

Applications"essaging

Collaboration is together

Introduction to Collaboration TechnologiesCisco Collaboration !ortfolio


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Cisco ,nified C" $ession

"anagement #dition

$I! trunking

Cisco Intercompany

"edia #ngine

6usiness to business ,C

Cisco ,nified !resence

Dual protocol& $I!:$I"!@# and

"!!- powered by Babber

Cisco ,nified Communications

"anager

Cisco ,nified I! !hones ==??

and to>any

CiscoTele!resence

D Interoper>

ability

Cisco

Tele!resence

5eb# #ngage

Intercompany

CiscoTele!resence

Directory

CT$

7??:11??:1%??:

%?1?%21?

#>Tandberg

ideo solution

Cisco 5eb#

"eetingCenter for

i!hone

5eb handoff

from i!hone

to !C

Cisco 5eb#

Node for "C$

with"eeting!lace

"eeting!lace

Cisco ,nified

!ersonalCommunicator

!owered by

Babber

Cisco 5eb#

Connect I"

!owered by

Babber-

,C softphone

oice"ail '

,nity- ,nity

#press and

,nity

Connection

Cisco $how

and $hare$ocial video

system

Cisco

#nterprise

Collaboration

!latform(Cisc

o 5ebe

$ocial)$ocial

networking for

business

I! Communications and

"obile Applications CustomerCare Conferencing#nterprise

$ocial $oftware"essagingTelepresence

http&::www+cisco+com:cisco:web:,E:products:collaboration:inde+html

Introduction to Collaboration TechnologiesCollaboration !ortfolio ighlights
http://www.cisco.com/cisco/web/UK/products/collaboration/index.htmlhttp://www.cisco.com/cisco/web/UK/products/collaboration/index.html


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Conferencing $oftware as a service ($aa$)>based- on premises- or

hybrid

ideo- audio- and web meetings

Training- support- and event solutions

Customer care Contact center routing and 9ueuing

oice self>service

$ocial media customer care

Enterprise social

soft!are

#nterprise collaboration platform

$ocial video sharing

!rosumer video capture

Messaging oice and unified messaging

#nterprise instant messaging

$aa$>based email

Introduction to Collaboration TechnologiesCisco Collaboration !ortfolio Categories 1:2


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1%

Telepresence Immersive- multipurpose- and personal endpoints $calable- interoperable infrastructure

$ecure intercompany services

IP

communications

I! telephony

Communications endpoints and applications osted unified communications

Mobile

applications

,nified mobile applications

Cisco 5eb#F meeting applications for smartphones 6usiness tablet and wireless I! phones

Introduction to Collaboration TechnologiesCisco Collaboration !ortfolio Categories 2:2


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"ame E#Mail Server

Fa$ing Instant messaging

Telephon %ideoconferencing

&eb conferencing

'ata conferencing

(pplicationsharing

Electronic meetingsstem

Snchronousconferencing

Cisco &ebe$ No No Ges Ges Ges Ges Ges Ges Ges Ges

I)MSametime

No-

integrated

with @otus

Domino

No Ges Ges Ges Ges Ges Ges Ges Ges

I)M *otus 'omino

Ges Ges

Ges with

integrated

$ametime

Ges with

integrated

$ametime

Ges with

integrated

$ametime

Ges with

integrated

$ametime

No

Ges with

integrated

$ametime

Ges with

integrate

d

$ametim

e

No

Microsoft E$ch

ange Server

Ges Ges No No No No No No Ges No

Microsoft*nc

ServerGes No Ges Ges Ges Ges Ges Ges Ges Ges

Microsoft SharePoint

Ges No No No No No Ges No Ges No

Introduction to Collaboration Technologies$olutions offered by other companies
http://en.wikipedia.org/w/index.php?title=E-Mail_Server&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=E-Mail_Server&action=edit&redlink=1http://en.wikipedia.org/wiki/Faxinghttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Telephonyhttp://en.wikipedia.org/wiki/Videoconferencinghttp://en.wikipedia.org/wiki/Videoconferencinghttp://en.wikipedia.org/wiki/Web_conferencinghttp://en.wikipedia.org/wiki/Web_conferencinghttp://en.wikipedia.org/wiki/Data_conferencinghttp://en.wikipedia.org/wiki/Data_conferencinghttp://en.wikipedia.org/wiki/Application_sharinghttp://en.wikipedia.org/wiki/Application_sharinghttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Synchronous_conferencinghttp://en.wikipedia.org/wiki/Synchronous_conferencinghttp://en.wikipedia.org/wiki/IBM_Lotus_Sametimehttp://en.wikipedia.org/wiki/IBM_Lotus_Sametimehttp://en.wikipedia.org/wiki/IBM_Lotus_Dominohttp://en.wikipedia.org/wiki/IBM_Lotus_Dominohttp://en.wikipedia.org/wiki/Microsoft_Exchange_Serverhttp://en.wikipedia.org/wiki/Microsoft_Exchange_Serverhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_SharePointhttp://en.wikipedia.org/wiki/Microsoft_SharePointhttp://en.wikipedia.org/wiki/Microsoft_SharePointhttp://en.wikipedia.org/wiki/Microsoft_SharePointhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_Lync_Serverhttp://en.wikipedia.org/wiki/Microsoft_Exchange_Serverhttp://en.wikipedia.org/wiki/Microsoft_Exchange_Serverhttp://en.wikipedia.org/wiki/IBM_Lotus_Dominohttp://en.wikipedia.org/wiki/IBM_Lotus_Dominohttp://en.wikipedia.org/wiki/IBM_Lotus_Sametimehttp://en.wikipedia.org/wiki/IBM_Lotus_Sametimehttp://en.wikipedia.org/wiki/Synchronous_conferencinghttp://en.wikipedia.org/wiki/Synchronous_conferencinghttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Electronic_meeting_systemhttp://en.wikipedia.org/wiki/Application_sharinghttp://en.wikipedia.org/wiki/Application_sharinghttp://en.wikipedia.org/wiki/Data_conferencinghttp://en.wikipedia.org/wiki/Data_conferencinghttp://en.wikipedia.org/wiki/Web_conferencinghttp://en.wikipedia.org/wiki/Web_conferencinghttp://en.wikipedia.org/wiki/Videoconferencinghttp://en.wikipedia.org/wiki/Videoconferencinghttp://en.wikipedia.org/wiki/Telephonyhttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Faxinghttp://en.wikipedia.org/w/index.php?title=E-Mail_Server&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=E-Mail_Server&action=edit&redlink=1


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Introduction to Collaboration TechnologiesIP Communications

"obile Applications


Conferencing

"essaging #nterprise $ocial $oftware

Contents


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networks that use the I! protocol for voice and video traffic-or the principle communications standard used for

transmitting data across an internetwork using the Internet

!rotocol $uite+

manage voice- video- mobility- and presence servicesbetween I! endpoints- media>processing devices- voice>

over>I! (oI!) gateways- mobile devices- and multimedia

applications

provide reliable and advanced communications capabilities

no matter where staff may be working with a full suite of

applications and endpoints+

I! CommunicationsDefinition


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#fficiently run voice- data- and video communications over

a single- converged network

Take advantage of a wide array of Cisco I! endpoints tomeet diverse communications needs

3ptimi/e efficiency with Cisco ,nified Communications

network management

I! Communications6enefits


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1campus mobile

workforce

Cut administration costs with centrali/ed management and common

dialing plans

Increase productivity with access to customi/ed applications

Collaborate more effectively with customers- suppliers- and colleagues

"obile Applications6enefits


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"obile ApplicationsDiversified "obility


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Cisco ,nified "obility Nokia Call Connect for Cisco

Cisco 5eb# "eeting Center on $martphone 6rowsers

Cisco 5eb# "eeting Center on "obile Devices

Cisco "obile $upervisor

Cisco Babber

Cisco ,nified I! !hones ==?? and


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Introduction to Collaboration Technologies I! Communications

"obile Applications

Customer Care

Tele!resence

Conferencing

"essaging

#nterprise $ocial $oftware

Contents


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Drive true customer intimacy by 9uickly and proactively

connecting people with the information- epertise- and

support they need+

Create a foundation for positive customer service fromsimple phone transactions to uni9ue- rich eperiences

that can be customi/ed to meet the needs of individual

customers+

Customer CareDefinition


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)uild Competitive (dvantage' ,se voice- web- email- video- chat- analytics- and social

media to personali/e customer service+

(ccelerate Time To +esolution

'Advanced communications help agents 9uickly identify

and resolve potential problems+

Enhance Customer Satisfaction

' elp customers 9uickly access agent assistance+

Increase +evenue Opportunities

' Create more productive sales opportunities+

Customer Care6enefits


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Customer CareCustomer Collaboration ' 0 #lements


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2person eperiencesbetween people in their work and personal lives over the

network+

The Cisco Tele!resence "eeting solution enables greater

productivity- faster decision>making- and improved

communication and collaboration between Cisco

employees worldwide+

e>define business processes and customer intimacy withtravel>free- face to face collaboration anytime- anywhere-

and with anyone

Transform your organi/ation with face>to>face collaboration+

Telepresence6enefits


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Cisco Tele!resence $ystem

Cisco Tele!resence $ystem %21?- %?1?-1%??-11??- 7??

Cisco Tele!resence Commercial #press

Cisco Tele!resence "anager

Cisco Tele!resence "ultipoint $witch

Cisco Tele!resence ecording $erver

Tandberg Telepresence . ideo Conferencing !roducts Cisco Tele!resence $ervices

Telepresence!roducts


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%effective

conferencing eperiences

"eet with customers- partners- and colleagues anytime-

anywhere- using any platform including smartphones+

ConferencingDefinition


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Deliver live meetings across the campus or around the world

3ffer powerful online collaboration tools that accelerate idea

sharing and product development

3ptimi/e productivity by giving employees instant access to easy

communications Train- educate- and inform large audiences all at once

ost meetings in the cloud for highly secure online collaboration

without infrastructure maintenance and with easy deployment

,se internal I! architecture investments to cut voice>conferencing

toll service costs

#nhance 5eb# performance and save up to =? percent

bandwidth with Cisco 5eb# Node

Conferencing6enefits


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Conferencing5eb# ($aa$)


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4ile- application- and desktop sharing

Comprehensive multimedia eperience

eal>time video for up to seven participants with

Active!resence

igh>definition video

Integrated voice conferencing

Network>based recording

Conferencing5ebe 4eatures


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Cisco ,nified "eeting!lace %717 and

"eeting!lace %707 Audio and ideo $ervers

Conferencing3n !remises (Cisco ,nified "eeting!lace)


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Deployed on premises- over internal networks- so that&

' Conferencing traffic runs over your organi/ationJs I! networks to

reduce toll charges and recurring conferencing fees

' Gou can isolate confidential meetings behind the firewall to

enhance security- while also having the fleibility to set up

Internet>accessible meetings with eternal parties

Can scale to 17?? concurrent audio- 1??? web- and %?? video users

in any combination+

ConferencingCisco ,nified "eeting!lace


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Cisco 5eb# "eeting Center

Cisco 5eb# Training Center

Cisco 5eb# #vent Center

Cisco 5eb# $upport Center

Cisco ,nified "eeting!lace

Cisco ,nified ideoConferencing

ConferencingConferencing !roducts


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I! Communications

"obile Applications


Conferencing

Messaging


Contents


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Drive productivity and accelerate business processes by

enabling employees to access and deliver messages via

any medium- anywhere- on any device

$ee whoJs available- and connect with contacts through

email- instant messaging- and voicemail+

"essagingDefinition


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0of>bo social networking capabilities

!re>integrated enterprise communications

6usiness system integration

Content management system integration

#nterprise>grade security and policy management

#nterprise $ocial $oftware#nterprise Collaboration !latform (Cisco 5ebe $ocial)


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Cisco $how and $hare ($ocial video system)

Cisco 5ebe $ocial ($ocial networking for business)

Cisco "edia #perience #ngines ("edia search)

#nterprise $ocial $oftware!roducts


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6enefits of Collaboration Technologies

3ther Collaboration solutions in the "arket

$even pillars of Cisco Collaboration Technologies

I! Comm- "obile Apps-

Customer Care-

Tele!resence-

Conferencing- "essaging-


$ummary


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Collaboration ' !roducts . $olution >

http&::www+cisco+com:en:,$:products:ps1?8


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1+ Cisco Collaboration 3verview O2+1% minP' http&::www+youtube+com:watchQvR9hnAki,B4Tg

' The power of collaboration+ Increase productivity and

innovation+ Connect with anyone- anywhere+

2+ Cisco Collaboration O2&78 minP' http&::www+youtube+com:watchQvR@mb,3oG8pw

' Cisco Collaboration Demo+

%+ Cisco Collaboration at #very @evel O%&0; minP

' http&::www+youtube+com:watchQvRT@r


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Thank you