collection service agreement
TRANSCRIPT
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24-7 Intouch Contact Centers | Rethink
Outsourcing | Award winning call centerservices including order taking and customer
service solutions
Award winning call center services including order taking
and customer service solutions
CONTACT | FOLLOW US
• Home
• Dedicated
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http://www.24-7intouch.com/http://www.24-7intouch.com/http://www.24-7intouch.com/http://www.24-7intouch.com/http://www.24-7intouch.com/Contact.aspxhttp://www.24-7intouch.com/Home.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/http://www.24-7intouch.com/http://www.24-7intouch.com/http://www.24-7intouch.com/Contact.aspxhttp://www.24-7intouch.com/Home.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspx
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• Experience
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• Resources
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http://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspx
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• Compan
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• Careers
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http://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspx
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• Leadership Team!TEST
• Ad"ords # Socia$ Customer Care
• Ad"ords # Customer Ser%ice So$utions
• &U!Ad"ords!Landin'(a'e
• &U!Landin'(a'e
• O%er%ie"
• So$utions
o Sa$es ) Customer Ac*uisition
o Customer Care ) Retention
o Li%e Chat +ana'ed La,or
o Socia$ +edia +ana'ement
o Emai$ Response
o Direct Response
o Technica$ Support
o A'ent Assist Sa$es ) Ser%ice
• De$i%er
o Recruitment ) Retention
o Trainin' ) De%e$opment
o Account +ana'ement
o -ua$it Assurance
http://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspx
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o Wor./orce +ana'ement
o 0usiness Continuit
o Enterprise Reportin'
o +u$ti$in'ua$ Support
o Customer Feed,ac.
Want to know more or
just want to get started
!-"##-$%#-!!2!
Re*uest -uote
Enhance pro/essiona$ism and increase customer satis/action "ith our /$exi,$e and a//orda,$e
communication so$utions catered to our $ar'e ,usiness1
• So$utions
• Features
&eatures o' our (edicated division include)
• Dedicated te$esa$es and2or customer care a'ents "ith customi3ed trainin' on our
account
• Ser%ices o//ered in 4 $an'ua'es 5En'$ish6 French ) Spanish7
• -ua$i/ied Operations Team "ith extensi%e experience in dedicated contact center
mana'ement
• Direct access to a team o/ Ser%ice De$i%er +ana'ers "ho "i$$ tact/u$$ hand$e e%eraccount need
• Dai$ per/ormance trac.in' and a'ent producti%it report
• Rea$#time monitorin' o/ a'ent acti%it to identi/ trainin' and other *ua$it assurance
needs
http://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Business-Continuity.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Enterprise-Reporting.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspx#solutionshttp://www.24-7intouch.com/Dedicated/Solutions.aspx#featureshttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Business-Continuity.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Enterprise-Reporting.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspx#solutionshttp://www.24-7intouch.com/Dedicated/Solutions.aspx#features
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• Enterprise reportin' access to monitor ca$$ center per/ormance on demand
• Dai$ ,ac.#up o/ a$$ c$ient data as part o/ a comprehensi%e disaster reco%er p$an
Resources
Ne"s ) E%ents Do ou rue8 9:#;s e%o$%in' customer6 our mu$tichanne$ approach addresses ,oth $on' and short term p$ansto increase incrementa$ re%enues and de$i%er $i/etime customer $oa$t1
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sa$es6 reduce ser%ice costs6 or ,rea. into ne" mar.ets6 "e ha%e a so$ution that can he$p mana'e
each step o/ our customer $i/e cc$e1
A"ard "innin' ca$$ center ser%ices inc$udin' order ta.in' and customer ser%ice so$utions
Resources | .artners | Re/uest 0uote | .rivac* .olic* | ite 1a 9@=: 9:#;
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• '()erience
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http://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Experience/Overview.aspx
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• Resources
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• Com)an*
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• Careers
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http://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspx
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• !eadershi) Team+T'$T
• Adwords - $ocial Customer Care
• Adwords - Customer $ervice $olutions
• ,#+Adwords+!andingage
• ,#+!andingage
• Overview
• $olutions
o $ales . Customer Ac/uisition
o Customer Care . Retention
o !ive Chat 0anaged !a1or
o $ocial 0edia 0anagement
o 'mail Res)onse
o &irect Res)onse
o Technical $u))ort
o Agent Assist $ales . $ervice
• &eliver*
o Recruitment . Retention
o Training . &evelo)ment
o Account 0anagement
o ualit* Assurance
o "ork3orce 0anagement
http://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspx
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o usiness Continuit*
o 'nter)rise Re)orting
o 0ultilingual $u))ort
o Customer eed1ack
s competiti%e mar.ets6 industr $eaders must ,e a''ressi%e in ac*uirin' ne" customers
to maintain and expand current mar.et share $ead 'eneration campai'ns can ,e cost$6 a$thou'h
their %a$ue is paramount1 (artnerin' "ith a "e$$ mana'ed6 sa$es#/ocused6 customer contact center
is a strate'ic and e//icient too$ /or our customer ac*uisition strate' to persuade the ,uer and
increase sa$es1
• Our $olution
• %ow "e Achieve Results
• 'nhance 5our $ales
Our $olution
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• roduct in3ormation re/uests
• $u1scri)tion renewals and A
• &ata1ase cleaning and u)dating
• A))lication )rocessing
• Customer surve*s
• a*ment )rocessing
%ow "e Achieve Results
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=->??-:8?-==2=
Re/uest uote
Resources
News . 'vents
&o *ou rue@ 24-7Intouch . rue2= resent Innovating the Agent '()erience at
$OCAAC=4 0ore;;;
log
Articles
"hite a)ers
ress Releases
'nhance 5our $ales $trateg* *
• Ado)ting a multichannel strateg*adding !ive Chat
• #nderstanding*our customerBs total e()erience through customer 3eed1ack surve*s
• Inclusiono3 all customers through 0ultilingual $u))ort
Award winning call center services including order taking and customer servicesolutions
Resources | Partners | Request Quote | Privacy Policy | Site Map 2?=4 24-7 Intouch call center )rovider; All rights reserved;
http://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/includes/articles/Simple-Article.aspxhttp://24-7intouch.com/Resources/News-Events/Press-Releases/2014-Press-Releases/24-7-Intouch-and-rue21-present-SOCAPAC14.aspxhttp://www.24-7intouch.com/includes/articles/Blog.aspxhttp://www.24-7intouch.com/includes/articles/Articles.aspxhttp://www.24-7intouch.com/includes/articles/White-Papers.aspxhttp://www.24-7intouch.com/includes/articles/24-7-Intouch-Presents-at-Astute-Customer-Conferenc.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Partners.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Privacy-Policy.aspxhttp://www.24-7intouch.com/Site-Map.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/includes/articles/Simple-Article.aspxhttp://24-7intouch.com/Resources/News-Events/Press-Releases/2014-Press-Releases/24-7-Intouch-and-rue21-present-SOCAPAC14.aspxhttp://www.24-7intouch.com/includes/articles/Blog.aspxhttp://www.24-7intouch.com/includes/articles/Articles.aspxhttp://www.24-7intouch.com/includes/articles/White-Papers.aspxhttp://www.24-7intouch.com/includes/articles/24-7-Intouch-Presents-at-Astute-Customer-Conferenc.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Partners.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Privacy-Policy.aspxhttp://www.24-7intouch.com/Site-Map.aspx
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• Our Approach
• Leadership
• Techno$o'
• Faci$ities
• A"ards
• (artners
o Communit (artners
o Strate'ic (artners
o 0ecome A (artner
o (artner Ser%ices Re*uest
• A,out Us
•
•
• Compan Facts
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3alues
9:#; s cu$ture is "hat sets us apart /rom other contact centers1 Our ,usiness practices are
a$i'ned "ith the /o$$o"in' compan %a$ues
• (eop$e
• Fairness
•
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Throu'h a ro,ust sstem o/ data reports6 ca$$ recordin's6 ana$tics6 customer /eed,ac. sur%es6
and a %ariet o/ other practices6 9:#;
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As Chief Operating Officer, eff is responsi'le for the
glo'al operations of !"# $nto%ch, which foc%ses on the
performance and /%ality delivery of sol%tions to o%r
clients. As part of the e&ec%tive team, eff oversees the
cross"f%nctional gro%ps of $0, training and workforce
management, which all directly relate to the e&ec%tion ofsol%tions and providing val%a'le insights to o%r clients.
eff, along with Greg, has helped lead !"# $nto%ch since
((), 'ringing the same entreprene%rial spirit and over )*
years of $0, operations and marketing e&perience to help
e&ec%te sol%tion delivery. eff attended +a'son College
and the University of 1o%thern 2lorida, holding degrees in
3arketing and $nformation 0echnology.
0itul otecha - Chie3 inancial OPcer
As Chief 2inancial Officer, 3it%l is responsi'le for the
company’s financial management, strategi-ing for f%t%re
growth initiatives, while maintaining c%rrent fle&i'ility. As
part of the e&ec%tive team, 3it%l also oversees the 4%man
5eso%rces gro%p, in addition to his acco%nting, finance,
and 2P6A 7financial planning 6 analysis8 teams. 4e has
'een a'le to create a refined approach to management
reporting, financial planning and analysis, and process
improvement, which are all critical to proactively provide
o%r clients with the right reso%rces, technology, andfacilities.
3it%l has 'een leading the 2inance 9epartment at
!"# $nto%ch since ()), 'ringing over )* years of
knowledge and e&perience in acco%nting and
financial management, in 'oth the private and p%'lic
sectors. 3it%l is a Chartered Acco%ntant and holds
his 4onors in +%siness Administration from 5ichard
$vey 1chool of +%siness.
0att Cockell Chie3 Customer OPcer
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As Chief C%stomer Officer, 3att is responsi'le for
overseeing the !"# $nto%ch 'rand, 'oth e&ternally 'y
positioning %s in the market, and internally 'y enforcing
o%r company c%lt%re, innovation foc%s and transparency.
0hro%gh managing the 1ales, 3arketing and C%stomer
E&perience teams at !"# $nto%ch, 3att helps drivecontin%o%s val%e to o%r clients and comm%nities we are
involved in, 'y orchestrating c%stom sol%tions, designed to
enhance the c%stomer e&perience at every point of
interaction.
3att :oined the !"# $nto%ch team in ((# and has held
leadership positions in +%siness 9evelopment, 1ales, and
3arketing. 3att 'rings a wealth of contact center and
comm%nications e&perience at different capacities,
holding positions at 30;1 Allstream and $nspyre 1ol%tions
in the f%nctions of finance, sales, marketing, '%siness
development, and operations. 3att holds an 4onors
degree in 3arketing and 1mall +%siness,
Entreprene%rship from the University of 3anito'a.
$hane olowich $M o3 Cor)orate &evelo)ment
As 1enior
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1hane attended the University of 3anito'a 7+1C8,
University of estern Ontario ? 5ichard $vey 1chool
of +%siness 74+A8, and @orthwestern University ?
>ellogg 1chool of 3anagement 73+A8.
Teri 0iller
M o3 O)erations
0ike "arren
M o3 Technolog*
Rod 'dwards
M o3 In3ormation Technolog*
rad Cull
M o3 Accounting . Administration
0arc !lo*d
M o3 %uman Resources
0a*a otecha
M o3 0arketing
. $ocial 0edia
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o Communit* artners
o $trategic artners
o ecome A artner
o artner $ervices Re/uest
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IT Team
Thousands o/ ca$$s6 chats6 and emai$s run throu'h our contact centers on a dai$ ,asis1 +ana'in'
these is an important tas. and crucia$ to maintainin' hi'h $e%e$s o/ *ua$it /or our c$ients1 An
ca$$ center can ,u the ,est techno$o' on the mar.et6 ,ut it is the peop$e ,ehind this techno$o'
that de$i%er the resu$ts ou are $oo.in' /or1
The 9:#;
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• Team !eaders
• ualit* Assessors
$ales and 0arketing
• 0arketing 0anager
• 0arketing Coordinator
• $ales '(ecutive
Agents
• Customer $ervice Agents
• $ales Agents
• !ive Chat Agents