college technology services (cts) - services overview
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TRANSCRIPT
![Page 1: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/1.jpg)
College Technology Services
- Introduction
- CTS Support Services Overview
- Featured Services
![Page 2: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/2.jpg)
College Technology Services
Introduction
- History
- Our Approach
- Our Scope
- Our Team
- CTS and the USC IT Community
![Page 3: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/3.jpg)
College Technology Services
CTS Core Support Services
- College & Libraries Help Desk – CLHD
- Distance Learning
- Technology Enhanced Learning
- Application Development
- Web Services
- Research Technology Support
- Infrastructure / Accounts
- Other Services
![Page 4: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/4.jpg)
College Technology Services
College & Libraries Help Desk – CLHD
- Customer Service Oriented Approach to IT Support
- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones
- Network & Phone Activations
- Near 24/7 Support via [email protected]
- On-site, Remote and Walk-in Service
- Spare Parts Stock
- Apple & Dell Warranty Service
- Online Service Request Tracking via MyUSCCollege
- Classroom Multimedia Support
![Page 5: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/5.jpg)
College Technology ServicesDistance Learning
- 1000’s of Course and Special Event Captures
- 100’s of Video Conferences
- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS
- Adobe Connect Web Conferencing
- Traditional Video Conferencing
- Portable Webcasting Kits
- Slingbox TV
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College Technology Services
Technology Enhanced Learning
- College Wiki
- Blackboard Support / Training
- Luna Insight – Image Management / Scanning Services
- Blogs – coming soon
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College Technology Services
Application Development
- Over 50 Web Applications Developed
- Online Payment System For Donations & Revenue Transactions
- MyUSCCollege Portal
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College Technology Services
Web Services
- Manage 150+ Departmental, Center & Lab Sites
- Department Site Redesigns
- Lab / Personal Sites
- Adobe Contribute Web Editing Tool
- College YouTube Channel – http://www.youtube.com/usccollege
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College Technology Services
Research Technology Support
- Basic File Storage Offering
- Technology Consulting for Proposals - IT Costs / Hardware & Software Needs
- Web Prototypes
- Media Transfer Services
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College Technology Services
Infrastructure / Accounts
- Store, Backup and DR - 8 Terabytes of Data
- 30 Virtual & 20 Physical Servers
- Extensive Use of Virtual Servers
- Arizona Disaster Recovery Site
- 24/7 Monitoring
- Manage 2000+ College & ITS Accounts
- “Checkout a Desktop” – coming soon
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College Technology Services
Other Services
- Technology Consulting / Price Quotations
- “Test Drive” the latest technology
- Personalized and Group Training
- Laptop, Projector, Wireless Data Modem Checkout
- Final Cut / Adobe Premier Apple Editing Station
- Qualtrics Survey Tool – http://college.usc.edu/qualtrics
- College Collaboration System
- Laserfiche Document Management System
![Page 12: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/12.jpg)
College Technology Services
Featured Services
- College Wiki
- Web Services
- Distance Learning Captures
- Adobe Connect
- Luna Insight
![Page 13: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/13.jpg)
College Technology ServicesCollege Wiki
![Page 14: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/14.jpg)
College Technology ServicesCollege Wiki
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College Technology ServicesWeb Services
![Page 16: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/16.jpg)
College Technology ServicesWeb Services
![Page 17: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/17.jpg)
College Technology ServicesWeb Services
![Page 18: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/18.jpg)
College Technology ServicesWeb Services
![Page 19: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/19.jpg)
College Technology ServicesWeb Services
![Page 20: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/20.jpg)
College Technology ServicesWeb Services
![Page 21: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/21.jpg)
College Technology ServicesDistance Learning Captures
![Page 22: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/22.jpg)
College Technology ServicesDistance Learning Captures
![Page 23: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/23.jpg)
College Technology ServicesAdobe Connect
![Page 24: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/24.jpg)
College Technology ServicesLuna Insight
![Page 25: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/25.jpg)
College Technology ServicesLuna Insight
![Page 26: College Technology Services (CTS) - Services Overview](https://reader036.vdocument.in/reader036/viewer/2022081518/54b7109e4a7959a8588b46a3/html5/thumbnails/26.jpg)
College Technology ServicesLuna Insight