come together: businesstransformation and success achieved through collaboration

Come Together: Business Transformation and Success Achieved Through Collaboration

Nitin Kawale, President

Cisco Canada

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialPresentation_ID 2

The Productivity Crisis

"Canada's recovery is progressing, but it is

relying heavily on sweat and toil, and not on

brains and innovation." - Douglas Porter, Bank of Montreal economist

"For too long, we as a country depended on a lower dollar, we

used it as a crutch. We've got to get over that, and live with a dollar

at par, or close to it, and find more innovative ways to do things."- Harry Hall, president, Aberfoyle Metal Treaters Ltd. of Guelph, Ont.


Productivity in Decline

Declining productivity means we’re missing opportunities

Productivity investment per Canadian worker is 60% of US levels

14th among OECD nations for innovation performance and productivity

Canada’s capacity for innovation and ability to absorb and deploy technology ranked 18th in the world

Canada labour productivity growth is declining:

1.9% annual average each year during the 1990s

0.7% annual average from 2000-2009

Canada needs 4X current rate of productivity and sustain it for 15 years to close to Canada-US gap


Source: Net Impact Study

Standard of Living Doubles in 14 Years

100%

25%

50%

75%

Years

Compound Productivity Growth



Productivity Drives Standard Of Living

0 9 18 27 36 45 54 63 72

5%

3%

1%

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialPresentation_ID 6Source: Forrester Research

2001 20062002 2003 2004 2005 2008 2009 20102007

300 million connected devices

The Internet Of “Things”

14 billion connected devices

Everything is connected – cars, buildings, hospitals, schools, government

50 billion by 2020


Social Media and Canadians

70% use social media

Canadians among the busiest users of social media

LinkedIn has more than 2 million Canadian members

16 million Canadians on Facebook

47% use Twitter

58% of Canadians say they have blogged

61% of businesses track what’s being said about them online

Source: Marketing Breakthroughs, 2009


Implications For The Future Of Work

COLLABORATION IS MORE CRITICAL THAN EVER

Where we workWhen we

work

What tools we

use

Who We Work

With

How we work

COLLABORATION IS MORE CRITICAL THAN EVER


Business ImperativesDuring Challenging Times

Boundaryless Organization

Competitive Differentiation

Customer Intimacy

Employee Productivity

CostReduction


103k users14m IM chats/qtr.65% growth Y/Y

Instant messaging

6k threads22k messages/qtr.

Forums

27k Expertise profiles 4.9m searches/qtr.

13% growth Y/Y

Directory 3.0

802 units84.5k meetings/qtr.

62% growth Y/Y

TelePresence

62k users533m mins/qtr.62% growth Y/Y

Conferencing

25k videos111k views/qtr.38% growth Y/Y

Video

378k pages561k edits/qtr.58% growth Y/Y

Wikis

Growth in Collaboration Services is

Exploding! 84 Communities

1.2m hits/qtr.95% growth Y/Y

IWE


Cisco’s Collaboration InitiativesFY09 Benefits from 7 Distinct Collaboration Programs

In FY09, Cisco Achieved $1.052B in Net Benefits from Web 2.0 Collaboration Solutions, up from $691 M in FY08

Innovation

Growth

Productivity Remote Collaboration (TP / WebEx / UC) $601.3 M

Telecommuting $298.7 M

Connected Workspace $11.5 M

Mac Wiki $ 5.5 M

C-Vision and Video Blogs $11.1 M

Expertise Locator (SOAR) $108.6 M

Sales Productivity (NEW) $ 15.4 M

Total: $1.052 B


Cisco on Cisco Proof PointsTransforming How We WorkProductivity

Virtual Global Annual Sales Conference

• 20,000 global participants

• 90 countries, 270 cities

• 211 million air miles avoided

• 88 hrs of consecutive events

• Streaming video

• Integration of 7 technologies

• 90% cost savings

• Highly engaged employee

experience


Case Study: An Energy Company

12 telepresence facilities

Usage: 5 out of 8 hours* each business day

Travel avoidance:

40%* of meeting avoid travel

30%* of participants would have travelled

Travel costs saved:

$1.15M* in 2009 (actual)

$2.09M* in 2010 (projected)

$2.23M* in 2011 (projected)

Payback:

<90 days* for a 500 unit

Three-year net economic benefit = $3.09M*

*This is data that comes from the customer


Video


Cost

ReductionInnovation

Collaboration Drives Business Value

Customer

Intimacy

Competitive

Differentiation

Employee

Productivity

http://www.hsbc.com/1/2/home

http://www.goodlogo.com/vote/2582

http://www.jpmorganchase.com/pages/jpmc


The Road Ahead

Enrich your ability to collaborate

It delivers measurable value

It drives success – through empowering employees, customers and partners. Allows you to draw the innovation and talent from your organization

Our world is changing fast

We live in a collaborative world of social media users

We can’t afford not to be part of the conversations taking place about our brands


“Generally, most people want to be effective, productive, and feel as though they contribute. As a company, you need to provide the means (foundation). Do that, and people will

individualize what they’re given. They’ll embrace it and show you some fantastic things.”

come together: businesstransformation and success achieved through collaboration

Technology

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cisco confidentialsource

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productivity canadas

current rate of productivity

government presentation

social media canadians

growth yy58