INATITUTO GUATEMALTECO AMERICANO IGA

2 BIMESTRE

COMERCIAL ENGLISH II

MIS. MAYEL

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MAGAZINE OF THE

LETTERS

KEILA DE LEON 2

MARIAM LOPEZ 8

REYNA ORDOÑEZ 14

SECRETARIAL “A” ROOM V214

ACKNOWLEDGMENT

LETTER

An acknowledgment letter is written when you receive

merchandise, material, money or information.

It will be courtesy. And acknowledgment letter also serve to

say thank you note.

GLOBAL COMPANY, INC.

1160 State Street

Chicago, Illinois 60688

March 22, 2012

Mr. GUs Andrea

Quality Industries

1876 Magnolia Boulevard

Detract, Michigan 48233

Dear Mr. Andrea:

Thank you for arranging us to receive a signed contract to service all of Quality’s office

machines for the next three years, which makes you a major client.

This important contract will be in a safe immediately. I f you require any further

information fell free to contract us.

Best Wises,

Keila De Leon

President

OLLOW-UPS

After a decision or agreement has been made, either at

a meeting or in conversation, it is a good idea to send a

follow-ups letter to remember the deal or something

important that we need to remember to people.

QUEALITY INDUSTRIES

1876 Magnolia Boulevard

Detroit, Michigan 48233

April 12, 2012

Global Company

1160 State Street

Chicago, Illinois 60688

Dear sir or madam:

Two weeks ago, I sent to your company the contract to service all of Quality´s office

machines for the next three years.

I would like to know when your company is going to start and how much time will

the service take. Therefore, I can get everything organized in the office.

I hope to hear from you soon.

Sincerely yours,

Gus Andrea

President

CONFIRMATION

LETTER

A confirmation letter serves to confirm a reservation as hotels

and travel agencies. This letter has to be clear, correct, and

complete information.

FULSON CONTRACTOR, INC.

4444 Western Avenue

Boulder, Colorado 80301

March 27, 2012

Mr. Justin Michaels

622 Garth Street

Boulder, Colorado 80321

Dear Mr. Michaels:

This letter will confirm the lunch date, which will take place at Trattoria di Marco, at the

corner of Tenth Street and Western Avenue, on April 7 at 1 p. m.

In this appointment we are going to discuss about the architectural maps of the building.

Sincerely yours,

Nancy Corson

Architect

REMITTANCE

LETTER

This letter serve to explain for what you enclose the check.

This letter should contain your account number, the invoice

number, and the amount of the check.

QUALITY INDUSTRIES

1876 Magnolia Boulevard

Detroit, Michigan 48233

April, 9 2012

Ms. Reyna Ordoñez

Global Company, Inc.

1160 State Street

Chicago, Illinois 60688

Dear Ms. Ordoñez:

The enclosed check No. 901410 for $2000.00 is the first payment of contract No. 341.

Please credit my account (No. 2010-8756-K).

Sincerely yours,

Gus Andrea

Sales Manager

All inquiries should be answered, cannot be given a complete response.

The inquiry reply should not only increase that interest, but also inspire

the inquirer to action. The purpose of an inquiry reply is usually to give

information

THE HAMPSHIRE SCHOOL FO ETIQUETTE

1528 SE 3.d. Avenue

Portland OB 7821-4432

April 19, 2012

Mrs. Cindy Jones

1234 Ne Honchoed Drive

Woodinville, WA 98072

Dear Mrs. Jones

Thank you for your interest in our school of Etiquette. We are happy to supply you

with the information you requested.

We are sorry; we do not have space because of the overwhelming response for

next month´s weekly classes. However a special seminar for “Etiquette for Twines”

will be available on Saturday afternoons for the next four weeks.

For your convenience we are enclosing a brochure of the class description and

enrollment from.

We look forward to hearing from you.

Sincerely yours,

Keila de León

Manager

RDER

CKNOWLEDGMENTS

This letter should express your appreciation for the order and

assure the customer that it will be filled. An acknowledgment

is often an opportunity for a sales pitch. The letter should

include a description of the merchandise to reaffirm the

wisdom of the customer´s purchase.

Wal-Mart

2019 Logan Street

Paramus, New Jersey 70622

April 13, 2012

BDRM

Bedding store

529 Eaton Avenue

Bethlehem, Pennsylvania 188115

Gentlemen

We are pleased to have received your order No. 765 of March 31, 2012 and would

like to welcome you as a new customer of Wal-Mart.

The first consignment contains 50 beauty rear Euro Square pillow, 75 classic

reversible 3-piece bedding comforter sets and 30 Tim Borland quit sets. It will be

shipped on April 15 by Global Tran sippers Ltd. And should arrive at your store.

The cost of shipment would be $200. You can pay cash on delivery, credit card or

check.

The second consignment will be shipped when the Twin and Queen Microfibers

sheet sets are in stock approximately on April 30.

Sincerely yours,

Keila de León

Sales Manager

Stopgap

Letters

This let your customer know that the inquiry will not be ignored and

that it will be responded to as soon as possible. Informs your customer

that you need time to process the request.

Larsen Linen Company

P. O. Box 767, Bloomfield

New Jersey 07003

April 17, 2012

Mrs. Marianne Rollins

444 Ross Avenue, Caldwell

New Jersey 07006

Dear Mrs. Rollins

We are acknowledging your order for one set of Floral Mist queen-size

sheets and pillowcases. However the delay of your order is because of

a factory strike, and all orders have been held up.

We assure you that negotiations are progressing and a settlement is

expected soon. Your order will be shipped as soon as possible.

Sincerely,

Mariam Lopez

Manager

Referrals

A letter of referral acknowledges receipt of the inquiry and explains

why and to whom it is being referred. Alternately, you may find it more

efficient to tell the correspondent exactly where and to whom he

should write.

Global Company, INC.

1160 State Street

Chicago, Illinois 60688

April 23, 2012

Maxim Sportswear manufacturing Co. INC.

842 Seventh Avenue, New York

N.Y. 10018

Dear Mr. or Madam

In relation to request for information regarding our wholesale prices on

sportswear, we cannot supply that information. This can be answered

by one of your dealers.

I am referring your letter to Mr. James Wong (4069 Lexington Avenue,

New York, N.Y. 10077). I am sure that he will get in touch with you

soon.

Sincerely,

Keila de Leon

Sales Manager

Refusals

There are many times when a businessperson must say “no”. When

granting a favor, awarding a contract, hiring an applicant, or making

any decision, saying “yes” to one person often means saying “no” to

another. The key, however, is to say “no” gracefully. Here, as in all

correspondence, maintaining goodwill is extremely important.

Horizon Technologies, Inc.

315 Bedford High Way, Nashia

NH 03051

April 25, 2012

Mr. Arthur Edwards

Pacific Growth Properties L.P.

2785 Kimberley, melboune

Australia

Dear Mr. Edwards

Thank you for your recent request for the bar-code scanning for the 97

supermarkets in Australia and New Zealand. I am honored that you

choose our company.

You requested a 25 percent volume discount. Unfortunately we cannot

give you the 25 percent, because you are a great customer, we can give

you a 10 percent discount for this purchase.

Sincerely,

Keila de Leon

Sales Manager