ChaMPS

Managed

Document

Services

ChaMPS

Commercial Imaging

Training

RICOH MDS Program for Dealers

Phase II

Commercial Imaging

June 2011

1

Agenda

Phase II

Two Operations for excellence and performance

Scan Shop Work Flow and Process Overview and work flow

Scan Shop Processes

Management

Security

National Footprint

Ricoh’s Advanced Solutions Group (ASG)Post Processing

Project Management

Engineering

2

Typical Project Work Processes For Paper Conversions

RICOH scan shop personnel pick up boxes

Pages are prepared ,

scanned, QC

Images are sent to RICOH’s ASG

for post processing

Project Management

and Engineering manages and coordinates

entire project

Images are formatted to project

specification and Indexing is

produced to meet specifications

Images and Indexes are

delivered to host system

Images are sent to ASG

3

Scan Shop Process

Drive or dolly To RICOH

Check project into production

Pick- up originals from customer

Project assigned to a work station

Documents scanned Scanning/ CopyQuality Control

DB validation against client

DB extract (if available)

Final check / Quality Control

Conversion & associated tech time

Electronic delivery to customer

Hand deliver to customer

Drive or dolly originals to customer

IKON Customer

OR

Image enhance, index and format

4

Scan Shop Production Process

Processing since 1986

45 secure off-site scanning centers

Operational 24/7/365

70 million impressions per month (75 million

for OCR/Indexing)

Follow HIPAA standards

On-site imaging & indexing capability

Remote Fleet for on site scanning Largest fleet of scalable remote equipment &

personnelLarge format scanners & printersIndexing servers & workstations

5

RICOH Security IKON Competitor

Employee Training & ConfidentialityAnnual Confidential information training XAnnual HIPAA training X

Employee confidentiality agreements XCompany code of ethics XPre-employment background checks XTenured employees X

Document SecurityPickup and delivery by trained employees XDrivers are employees of the company XDocuments always secure X

Delivery media encrypted XDocumented chain of custody XAll documents treated as confidential X

Data SecurityCustomer data on production computers securely deleted XSecure coding process XUSB write access restrictions XEncrypted employee laptops X

Dedicated secure documents network XPassword protected screensavers XSecurity event log monitoring XStrong system access controls XCentralized event monitoring X

Facility SecurityDedicated corporate security team XSit specific business continuity plan X

Security leads in each location XAll facilities locked and secured 24x7 XCipher locks changed regularly XAll guests escorted XRegular and unannounced security audits XClean desk policy XNo personal items allowed in production XControlled/restricted access to production facility X

24x7 on-site operational staff X

6

National Footprint

Denver

7

RICOH’s Advanced Solutions Group (ASG)

Located in Walnut Creek, California

ASG provides:

Project Management

Project Engineering

Automated Post Processing Automated Indexing

Domestic Key from Image Indexing

Off shore Key from Image

Image and Data Formatting

Legacy Conversion

Microfilm, Microfiche, Aperture Card Conversions

8

RICOH’s Advanced Solutions Group (ASG)

Automated Post processing

,

Input

Electronic image files

& index data

Job Manager

Proprietary production

management

Output

Electronic document files,

index load files,

OCR text files

Mitek Doctus

OMR/ICR/OCR

form processing

Captiva InputAccel

Capture workflow

document creation

Other Software Tools

Example - Adobe (PDF)

9

Send us Questions @ DOR@ricoh-usa.com