Commodore Mark B. WatsonDGMWS

Morale and Welfare Highlights

HQ Town Hall 23 September2015

FY 14-15 Highlights

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CANEX:• Launched CANEX.ca with the “no interest credit plan” • CANEX.ca is on the verge of reaching $1M in sales since launch• Began largest construction project in Petawawa ($13M-$15M) • New Winnipeg location set to open by year-end• Opened 9 new Tim Hortons locations and a Starbucks at NATEX• TACTIX military boutiques launched at 4 locations and partnered

with over 40 kit shops/canteens • Strong social media presence (Facebook reached over 12K)

• Provided $100K to the Volunteers’ Recognition Program

Canada’s Military Store...

FY 14-15 Highlights• SISIP Financial introduced:

– SISIP Travel Insurance– No fee – No tax option offered to financial planning clients– CAF Savings Plan – the new and easy way to “pay yourself first”– Added tools and resources to on-line Learning Centre

• By end 2015, financial advisors will be established in new locations at Montreal, Toronto and Vancouver

• Provided $200K to MFF under the SOT Funds• Modernized their brand with a new look, logo

and updated name

Insurance ○ Investments ○ Savings ○ Advice

FY 14-15 Highlights

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Personnel Support Programs:• PSP established group of NPF employees/contractors, fully trained,

ready to deploy to provide deployment support• Implementation of new approach to CAF fitness: FORCE Program• Support of World-class athletes (6th MWG in Korea, Pan-Am Games)• Army Reserve Mess Project• Expand fitness capabilities with new portable gym used during

Exercise Maple Resolve

FY 14-15 Highlights

Strategic Outreach and Initiatives:• 142,000 CFOne cards issued• CFOne will replace NDI 75, introducing

a Platinum CFOne Card• New BMO Student Line of Credit within CDCB• More than 100 third party events registered• National Capital Open• Canadian Tire relationship, $150K of sports

equipment to B/W during June is Rec Month• The SOT Scholarship Program includes 7 new scholarships• Revised NPP Sponsorship and Donation Policy

FY 14-15 HighlightsMilitary Family Services:• Improved channels for family feedback with launch of Military

Family Panel• Executed fifth annual Strengthening Resilience conference• Spousal Military Employment Transition Project• Support Services for Medically-Releasing Veterans and Families• Published ‘You’re Not Alone’ - a mental health resource for

military members and families • Developed Family Guide to the Military Experience• National physician referral service through

partnership (Calian) and Op Family Doc

Director Casualty Support Management• 9768 clients served as of 04 Aug 2015 • Return to Duty Program: total accumulated Return to Duty is 1474 personnel. To

date, 334 personnel have been returned to full time duty, and 828 personnel have been assisted in their transition. National Return to Duty averages: approximately 22% (FY 2014-2015)

• Soldier On: supported 343 Ill and Injured last year and disbursed $782,000 to individuals to allow them to incorporate sports into their lives again– Canada Army Run: 25,000 Participants (sold out), raised $400,000 for Soldier

On and Military Family Fund, over 60 Ill and Injured participated in 5k and half marathon

• Canada Company Military Employment Transition (MET) program 10,000 job coalition: 3,373 members are registered. 649 hires in 2014

• Prospect: Forces@Work (January 2015): 296 individuals have been referred to date. 290 individuals have been accepted into service (97%); 107 companies have hired at least one Forces@WORK participant; 21 companies have hired more than one Forces@WORK participant

FY 14-15 Highlights

FY 14-15 Highlights

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Real Property Activities:• 66 Lisgar St purchased in Oct 2014 for $1.5M

– Adjacent to NCR Navy Officers’ Mess– Building fully leased to Cadet Leagues; revenues offsetting ownership

costs• Potentially acquiring 78 Lisgar St; home to the NCR Navy Officers’ Mess

– Currently owned by HMCS Officers Mess Bytown Inc.• 1209 Michael Street purchased August 2015

– Free-standing, 21,800 sq ft office space, two-storey building across from the QCC

FY 14-15 HighlightsFinance / IT•Prophet – New financial management system introduced•CAF Reserves – NPP Accountability Framework

In 000s of $ In 000s of $NPP FINANCIAL RESULTS

Human Resources•Deployed Corporate Leadership Program (Harvard Manage Mentor and Actional Books)•Launched Manager/Supervisor Corporate Orientation•Revised Talent Acquisition Policy and Program•Improved Health and Dental plans (Launching November 2015)

– Increased paramedical coverage maximum from $400 to $500 per calendar year

– Eliminated the $40 per visit limit and increased the coverage for psychologists from $400 to $1000 per calendar year

– Coverage for eye exams (within current benefit levels)– Increased orthodontic coverage from $2000 to $2500 lifetime

FY 14-15 Highlights

Respectful WorkplaceCDS intent – Op HONOUR: • Op HONOUR is focused at Canadian Armed Forces (CAF)• Restore CAF to its highest ethical integrity and ensure a

safe, harassment-free work environment• Eliminate harmful and inappropriate sexual behaviour

within entire CAF communityCFMWS • Will support and facilitate this mission• Must do its part in providing healthy environments for

staff, CAF members and their families

All CFMWS• Staff encouraged to bring concerns forward without fear • Leadership will take immediate and decisive action Staff of Non-Public Funds, Canadian Forces • Where practical, attend local B/W/U mission related town halls• Participate in Op HONOUR related surveys and researchDMFS • Ensure MFRCs are aware of the CDS’s intent and services of Sexual

Misconduct Resource Centre (SMRC)• Encourage MFRC leadership to support within their internal operations

and in delivery of services to CAF communityJPSU• CO JPSU is to issue an Op order for all CAF members of the JPSU

Respectful Workplace

DGMWS Priorities for 2015-16

• Marketing

• Profitability / Diversification

• Seamless Customer Experience

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Open Forum / Questions?

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