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Page 1: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana
Page 2: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana
Page 3: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Communication and customer serviceMaria Potes Barbas, Pedro Matos and Ana da Silva (Volunteer Teresa Seabra)

Development of valuesMarta Uva

English IMadalena Teixeira (Volunteer Lisa Carvalho e Silva)

Accounting workshopNeusa Branco (Volunteer Teresa Melo and João Peres)

Literacy in information technology and business communication ICristina Novo (Volunteer Ângela Silva)

Business organizationSónia Seixas (Volunteer Leonor Coimbra)

Professional profile construction

Maria Potes Barbas and Pedro Matos (Volunteers Nádia Lopes, Maria João Santos)

Development of business technical skills

José Maurício (Volunteer Anabela Frazão)

Introduction to learning concepts

Helena Luís and Teresa Maia e Carmo

Emotional development I

Isabel Piscalho

Development of motor skills I

Manuel Gameiro and Miguel Silva (ESDRM); (Volunteer Mário José)

Quality of life

Elisabete Linhares and Bento Cavadas (Volunteer Rosário Pinto)1st YEAR

Information management and data processing

Ana Torres

History, culture and art

José Bastos Soares and Ana da Silva

English II

Ana Patrícia Rodrigues (Volunteer Lisa Carvalho e Silva)

Literacy in information technology and business communication II

Cristina Novo (Volunteer Ângela Silva)

Emotional development II

Isabel Piscalho

Development of motor skills II

Manuel Gameiro and Miguel Silva (ESDRM) (Volunteer Mário José)

Labor relations

Maria Potes Barbas, João Samartinho and Pedro Matos

Final training work

All the teachers of the training

Internship

All the teachers of the training 2nd YEAR

Page 4: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Handbook 2018_31 Jan. 2019

https://pt.calameo.com/read/0050412742f57fe81ea45

New 1st semester

Ministry of science technology and

higher education Portugal

“Estando-se perante a lecionação de conteúdos de um tipo de cursos - configurando uma

oferta formativa que se insere na categoria de outros cursos não conferentes de grau, na

falta de outra enumeração tipificada - e que, de facto, integram a carga letiva programada

do docente, decorre daí que essa lecionação deve ser integrada na normal distribuição de

serviço docente da unidade orgânica, tendo sido, ademais, previamente aprovada pelo

CTC”

Ministry of science technology and higher education Portugal

Page 5: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Students

Pedro Freixo Lopes Maria Luísa Teixeira

da Mota

Maria Preciosa

Ferreira

Sofia Carvalho

Santos

Daniela Batista

Maurício

Maria do Pilar da

Silva Santos

Catarina Rodrigues

Guimarães

Diogo Fernandes

RosárioRodrigo Moreira de

Andrade

Inês Daupias Alves

Maria do Castelo

Patrício Dias

Be over 18 years old

Have disability rate equal to

or greater than 60%

Demonstrate adjusted

social behaviour

Possess basic instrumental

skills (reading, writing and

calculating)

Participation /

collaboration in projects

with ESES of IPSantarém

SELECTION CRITERIA

Isabel Piscalho

Helena Luís

Cristina Novo

Students in the labour market

Page 6: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

112

Page 7: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Sponsors

39 LABOUR

MARKET

FinancingTransportTollsMeans andmaterials

Internships (Remunerated_full-time / part-time)

Page 9: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

First semester

SEG TER QUA QUI SEX

CAC 3LTICE1

3

OE 3

ING1 3

DV 3

OE 3 DV 3 AC 3 AC 3

10:00 – 10:30

10:30 – 11:00

11:00 – 11:30

11:30 – 12:00

12:00 – 12:30

12:30 – 13:00

13:00 – 13:30

13:30 – 14:00

14:00 – 14:30

14:30 – 15:00

15:00 – 15:30

15:30 – 16:00

Second semester

SEG TER QUA QUI SEX

CPP 3 QV 3 DE1 3 ICA 3

DCM1 3 DCTE 3 DCM1 3 DCTE 3

Page 12: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

STUDENTS

FACULTY

Progression

Communication

Knowledge

Attitudes

Competencies

Relationships

DIGITAL PREPARATION

Page 13: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Classroom routine

• Welcome

• Theme introduction

• Task presentation

• Monitoring task resolution

• Task completion/sharing

• Evaluation

• Psychological evolution of the level of

competences

• Pedagogical evaluation

APPLIED

RESEARCH

Page 15: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Total immersion

Summer school - Ciência Viva

2nd week of June

APPLIED RESEARCH

Page 16: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

Professional Profile ConstructionMaria Potes Barbas e Pedro Matos (Volunteers: Maria João Santos, Elsa Cassimiro e Teresa Seabra)

Page 19: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana
Page 21: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

New Projects

6

KA205 - Strategic

Partnerships for youth

STARTING UP -

Accelerators Of

Entrepreneurship 4

Inclusion

KA203 - Strategic

Partnerships for higher

education_ PROJECT

TITLE: STARTING UP -

Upskilling Pathways to

support trainers on

inclusion

KA204 - Strategic

Partnerships for adult

education_ Language

Learning Games for

Migrants and Refugees

KA2 strategic partnership

for higher education

(KA203)_ INNOovative

Solutions based on

Emerging technologies for

Improving Social Inclusion

of People with Disabilities

(INNOSID)

ERASMUS+ Call 2019

(KA2-VET

Education)_ Boosting

the Circular Economy

Skills of the EU Services

Labor Force

COST Action Proposal

OC-2018-1-22930 "

European Cooperation:

catch me 4 an open

inclusive society "

Page 23: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

National Recognition

EU .... FUTURE ....Recognition

Recognition Regional Health

Administration Of Lisbon And Tagus Valley

Page 24: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

HYMNlyrics

Literacia digital para o

mercado de trabalho

Jovens com talento

É o nosso momento

No futuro apostamos

E em Santarém estudamos

Uma turma interessada

Estamos sempre a aprender

Somos uma classe motivada

Que todos vamos surpreender

Refrão X2

Literacia digital

para o mercado de trabalho,

com saída profissional

distribuição, retalho

Organizamos empresas,

aprendemos inglês,

desenvolvemos valores,

tudo na sua vez.

Refrão X2

Alunos engraçados,

jovens divertidos

somos extraordinários,

mais que tudo

comprometidos.

Refrão X3

Refrão

Queremos todos aprender!

Queremos todos trabalhar!

Com a nossa formação,

um emprego vamos

encontrar!

Daniela Maurício

Page 25: Communication and customer serviceeventos.ccems.pt/inclusao/.../Conferencia1_30_3_MariaPotesBarbas.… · Communication and customer service Maria Potes Barbas, Pedro Matos and Ana

ARE YOU IN?

SAVE THE DATE

Multiplier Event31

May

Mário José Design

Maria Potes Barbas

[email protected]