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Our Presentation

Prepared for

MD Abdul Muhith ChowdhuryLecturerDepartment of Business AdministrationLeading University, Sylhet.

Presented by Members of Brainstorming Group

Communication Challenges

• Communication.

• Challenges.

• Communication Challenges.

Introduction

Communication Challenges/Obstacles

• Poor Listening Skills. • Language Differences.• Perceptual Differences.• Cultural Disparity.

Communication Challenges/Obstacles Contd.

• Time Constraints.• Distraction/Noise. • Complexity in Organizational Structure.• Meetings.

Communication Challenges/Obstacles Contd.

• Business Operations with Technology.• Budget.• Emotions.

Sample of Emotional Obstacles in Ferrari

Communication Challenges/Obstacles Contd.

• Information Overload.• Untrained Work Force.• Secrecy and Deception.

Overcoming Communication Challenges

• Listening carefully and patiently.• Eliminate differences and show respect• Adopt an audience-centered approach

• Avoid emotion.• Study other cultures and language.• Reduce hierarchal complexity and offer

democracy.

Overcoming Communication Challenges Contd.

Overcoming Communication Challenges Contd.

• Proper utilizing communication technology.• Lessen the environmental hurdles.• Use multiple channels and medium.

Overcoming Communication Challenges Contd.

• Set an appropriate time limit.

•Offer sufficient practical training and technical know-how.

Challenges in Communication Process

• Use of jargon, or unfamiliar terms.• Emotional barriers.

• Lack of attention, interest, distractions.• Differences in perception and viewpoint.

Challenges in Communication Process Contd.

• Physical disabilities.• Physical barriers. • Language differences. • Expectations and prejudices. • Cultural divergences.

Challenges in Verbal Communication

• Face-to-conversation, distance.• Revising spoken words. • Difficulty to express very complex &

sophisticated information. • no permanent record or proofs.

Challenges in Verbal Communication Contd.

• Audience is large and geographically dispersed

• Distorting speeches. • Exceed the allotted time.

Challenges in Nonverbal Communication

• Different facial expressions in different cultures.

• Missing eye contact. • Unfamiliar gestures and cues.• Excess physical attractiveness.

Challenges in Nonverbal Communication Contd.

• Misuse time.• Space. • Touching behavior.

A sample of Nonverbal Cues

Challenges in Internal Communication

• Email/Instant Messaging.• Phone Calls.• Video Conferences.• In-Person.

Overcoming Challenges in the workplace

• Speak to them.

• Let them speak and you listen.

Overcoming Challenges in the workplace Contd.

• Have a mediator.

• Do not make it too personal.

Overcoming Challenges in the workplace Contd.

• Be open-minded.

• Be specific in your words.

Overcoming Challenges in the workplace Contd.

• Do not generalize.

• Do not be involved in other’s problems.

Overcoming Challenges in the workplace Contd.

• Have proper place and time for confrontation.

• Communicate regularly.

Challenges in External Communication

• Letters and Memos.• Websites.• Reports & News Releases.• E-mail.

Overcoming External Challenges

• Letters and Memos.• Websites.• Reports & News Releases.• E-mail.

Challenges in Cross Cultural Communication

• High Context vs. Low Context.• Language Differences. • Social Differences.

A Sample of Cultural Misunderstandings due to Languages

Challenges in Cross Cultural Communication Contd.

• Time and Space Issues. • Religious Beliefs.• Nonverbal Signals.

An Example of Gestures

A Sample of Japanese Gesture

Overcoming Cross Cultural Challenges

• Choose specific & accurate words. • Avoid slang ,local accents and pronunciations.• Study other cultures and languages. • Listening carefully and patiently.

Overcoming Cross Cultural Challenges Contd.

• Being aware of the values, beliefs, practices, social differences.

• Learning other culture’s common greetings and phrases.

• Show respect to differences in other cultures.• Be alert to use nonverbal cues & expressions.• Pay attention when people talking native languages.

Communication Challenges in Globalization Era

• Technology. • Information.• Cultural Disparity.

Success for YOU…

… for overcoming these challenges in the new global and diverse workplace requiresexcellent communication skills!

Conclusion

Thank You