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26 Sep 2011Communication: General Overview and Self-Disclosure

Assist. Prof. Özge Özgen

Communication our ability to share our ideas and feeilngs

is the basis of all human contacts

derived from the Latin word “communicare”,

meaning “to make common” as in sharing thoughts,

hopes and knowledge

When the communication can be effective?

When the message understood

When it stimulates action or encourages the receiver to think in new ways

Effective communication

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Rhetorical Theory Communication has typically been theorized as “the

practical art of discourse”

Comes from Ancient Greece

attempts to influence the audience by using

carefully constructed messages of verbal

and visual symbols

Characteristics of communication

Communication is dynamic process

You cannot step into the same river twice (Heraclitus)

Communication is interactive

Interpersonal and Intrapersonal communication

Communication is symbolic

Communication is contextual

Levels of communication

Communication process

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Airline company provides free hotel for him or they

arrange another flight from another airline company

in two hours.

His Korea flight delayed one day. He has to delay his all appointments in

Korea.

SERVICE RECOVERY OPTIONS

Employees of airline company do not inform

passengers about delay and its reasons or they are

so professional and sensitive to all passengers.

He waits 6 hours in airport than airline company

arrange a hotel or in one hour he goes to hotel.

Benefits of effective communication

Stronger decision making

Faster problem solving

Earlier warning of potential problems

Stronger business relationships

Clear, persuasive marketing messages

Enhanced professional images

Greater employee engagement

Better financial results for investors

Stronger connection with stakeholders

Self-disclosure Communicating information

about yourself to another

person

Self-disclosing verbally and

nonverbally

Face-to-face or on socal

network sites....

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Influences on self-disclosure

Who you are?

Your culture

Your gender

Your listeners

Your topic

Pros and Cons of Self-disclosure

Greater self knowledge and awareness

Deeper understanding of your own behavior

Communication and relationship effectiveness

Physiological health

Personal risk

Relational risk

Professional risk

Guidelines for... making self-disclosure

Disclose with appropriate motivation Disclose in appropriate context Disclose gradually Disclose without imposing burdens on yourself or others

facilitating and responding to self-disclosure Practice the skills of effective and active listening Support and reinforce the discloser Be willing to reciprocate Keep the disclosures confidential

resisting self-disclosure Don’t be pushed into disclosing Be indirect and move to another topic Delay a decision Be assertive in your refusal to disclose

Self-Disclosure: The Johari Window The Johari Window is a communication model that

can be used to improve understanding betweenindividuals.

A Johari window is a metaphorical tool created in1955 in the United States

Developed by Joseph Luft and Harry Ingham (theword “Johari” comes from Joseph Luft and HarryIngham).

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Two key ideas behind the tool: Individuals can build trust between themselves by

disclosing information about themselves.

They can learn about themselves and come to terms with personal issues with the help of feedback from others.

Self-Disclosure: The Johari Window

The Johari window classifies an individual’s relating to

others according to four quadrants (or windowpanes).

Quadrant 1, the open quadrant

Quadrant 2, the blind quadrant

Quadrant 3, the hidden area

Quadrant 4, the area of the unknown

The Johari Window:

Everything About You

The Johari Window:

Known to Self;

Not Known to Self

The Johari Window:

Known to Others;

Not Known to Others

Self-Disclosure

Source: Joseph Luft. Group Processes: An Introduction to Group Dynamics, by permission of Mayfield Publishing Company. Copyright © 1963, 1970 by Joseph Luft.

Arena Blind Spot

Façade Unknown

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Johari Adjectivesable hünerli

accepting

kabul eden

adaptable

uyumlu

bold gözüpek

brave cesur

calm dingin

caring şefkatli

cheerful neşeli

clever zeki

complex

karmaşık

confident

güvenli

dependable

mesuliyetli

dignified asil

energetic enerjik

extroverted dışa

dönük

friendly

arkadaşca

giving verici

happy mutlu

helpful

yardımsever

idealistic idealist

independent

bağımsız

ingenious becerikli

intelligent zeki

introverted içe

dönük

kind nazik

knowledgeable

bilgili

logical mantıklı

loving

sevgi dolu

mature olgun

modest alçak

gönüllü

nervous sinirli

observant gözlemci

organized düzenli

patient sabırlı

powerful güçlü

proud cesur

quiet sessiz

reflective

yansıtıcı

relaxed relaks

religious sofu

responsive

sorumluluk ahibi

searching

araştırmacı

self-assertive

kararlı

self-conscious

bilinçli

sensible duyarlı

sentimental

duygusal

shy utangaç

silly ahmak

smart kafası

çalışan

spontaneous

doğaçlama davranan

sympathetic

sempatik

tense gergin

trustworthy

güvenilir

warm sıcak

wise bilge

witty espirili