COMMUNICATION

Passing of message from one person to another

Transmission of meaning

COMMUNICATION

Communication is a skill that you can learn.

It is like riding a bicycle or typing.

COMMUNICATION

Communication is the art of being understood.

Communication is the dissemination of information and understanding from one person to another.

sender Receiver

Feedback

COMMUNICATION PROCESS

Message

The sender.

The sender has an idea.

Encodes the idea into message.

Message travels through the channel.

Noise in the transmission process.

Receiver get the message.

Receiver decodes the message.

Action by the receiver.

Feed back.

OBJECTIVES OF COMMUNICATION

To be received.

To be understood.

To be accepted.

To get action.

WHOM

WHERE WHEN

WHAT

WHY

HOW

CLASSIFICATION

FORMAL INFORMAL

VERTICAL HORIZONTAL

DOWNWARD UPWARD

A

1

C

2

E

B

D

F

1 UPWARD

2 DOWNWARD

3 HORIZONTAL

3

TYPES OF COMMUNICATION

1. VERBAL

2. NON-VERBAL

VERBAL NON-VERBAL

WRITTEN ORALBODY

LANGUAGE

VERBAL

• WRITTEN

• ORAL`

WRITTEN Letters, circulars

ORAL Direct talks, telephones.

MEDIAS FOR COMMUNICATION

1. AUDIO – Radio

2. VISUAL – Cinema slides

3. AV – TV and cinema

4. ORAL – Letters, circulars

5. WRITTEN – Direct talk/ Telephones.

NON VERBAL

1. Gesture

2. Postures

3. Orientation

4. Eye contact

5. Body contact

6. Proximity

7. Head nodes

BARRIERS OF COMMUNICATION

•SEMENTIC•PSYCHOLOGICAL

•ORGANISATIONAL

• PERSONALITY

BARRIERS OF COMMUNICATION

•DIFFERENT IN PERCEPTION

•JUMPING TO CONCLUSION

•STEREW TYPING•EMOTION

BARRIERS OF COMMUNICATION

•LACK OF KNOWLEDGE

•LACK OF INTEREST•DIFFICULTIES IN SELF EXPRESSION

TEN COMMANDMENTS

OF LISTENING•Stop talking•Put the talker at ease•Show him that you want to listen

•Remove distraction•Empathize with him

TEN COMMANDMENTS

OF LISTENING•Be patient•Hold your temper

•Go easy on arguments and critcism

EFFECTIVE COMMUNICATION

C – CLEARO – OBJECTIVEM – MEANINGFULM – MESSAGEU – UNDERSTANDN – NEED BASED

I – INTERESTINGC – CORRECTA – AUTHENTICT – TIMELYE - EMPHATHETIC