Communication

Non-Verbal Verbal

Conducted By:Aminah Khan

Non Verbal Communication

55% of the content comes from the visual component 38% from the auditory component 7% from language

Non-verbal communication consists of all the messages other than words that are used in communication that are transferred by intonation, tone of voice, vocally produced noises, body posture, body gestures, facial expressions or pauses

Eye contact: People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility.

Facial Expressions: if you smile frequently you will be perceived as more likable, friendly, warm and approachable. Smiling is often contagious and people will react favorably.

Gestures: A lively speaking style captures the listener's attention, makes the conversation more interesting, and facilitates understanding.

Posture and body orientation: Standing erect and leaning forward communicates to listeners that you are approachable, receptive and friendly. Interpersonal closeness results when you and the listener face each other. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.

Proximity: Cultural norms dictate a comfortable distance for interaction with others. You should look for signals of discomfort caused by invading the other person's space. Some of these are: rocking, leg swinging, tapping, and gaze aversion.

Vocal: Speaking can signal nonverbal communication when you include such vocal elements as: tone, pitch, rhythm, timbre, loudness, and inflection. For maximum teaching effectiveness, learn to vary these six elements of your voice. One of the major criticisms of many speakers is that they speak in a monotone voice. Listeners perceive this type of speaker as boring and dull.

Non-verbal communication does not only play a role in face-to-face situations. It is also important in mediated communication, for example, a telephone where the speaker cannot be seen.

It is important, because even in such situations the voice itself can express non-verbal messages. Those messages, for example, are intonation, tone of voice, vocally produced noises or pause

Maintain eye contact Smile Maintain an upright

posture Modulate voice

appropriately: Correct phraseology Keep at least 2 ft

distance Do not point Avoid vigorous hand

gestures

Communicating with Guests

Communication barriers

Nothing is so simple that it cannot be misunderstood – Freeman Teague

Anything that prevents understanding of the message is a

barrier to communication. Many physical and psychological barriers exist

Not understanding the language: This includes not understanding the jargon used by another sub-culture or group.

Not understanding the context :Not knowing the history of the occasion, relationship, or culture.

Distraction :Not giving adequate attention to processing the message in real-time, perhaps because of multitasking.

The inability to give immediate feedback such as a question ("what?") or acknowledgement ("I see") may lead to larger misunderstandings.

Lack of time :There is not enough time to communicate with everyone.

Physics :Physical barriers to the transmission of messages, such as background noise, facing the wrong way, talking too softly, and physical distance.

Environmental - Bright lights, an attractive person, unusual sights, or any other stimulus provides a potential distraction

Medical issues : Hearing loss and various brain conditions can hamper communication.

Beliefs :World-views may discourage one person from listening to another.

Emotions :Fear and anxiety associated with communication -communication apprehension.

These barriers can be thought of as filters, that is, the message leaves the sender, goes through the above filters, and is then heard by the receiver. These filters muffle the message. And the way to overcome filters is through active listening and feedback.

Smothering - We take it for granted that the impulse to send

useful information is automatic.

Stress - People do not see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of references

Communication Challenges

Undeveloped communication skills Lack of understanding of interpersonal styles Lack of needed talent Lack of teamwork