COMMUNICATION WHAT IS COMMUNICATION ?

TYPES/MODES OF COMMUNICATON

THE COMMUNICATION PROCESS

INTERNAL COMMUNICATION

EXTERNAL COMMUNICATION

FORMAL COMMUNICATION

INFORMAL COMMUNICATION

WHAT IS COMMUNICATION The transfer of information(data) from one

person to another.Exchange of facts, ideas, opinions or

emotions between 2 or more persons.

MODES OF COMMUNICATIONOral/Verbal, eg telephone, face-to-face,

meetings, telephone conferencing.

Written, eg letter, memo, financial documents, advertisements, emails and attachments.

Visuals, eg. television, production drawings, computer graphics

Electronic, eg. Emails and fax

IDENTIFY THESE TYPES OF COMMUNICATION

IDENTIFY THESE TYPES OF COMMUNICATION

WHY DO WE COMMUNICATE?(IMPORTANCE )

COMMUNICATION PROCESSENCODING

COMMUNICATION PROCESSDECODING

COMMUNICATION PROCESS CHANNEL

STEP 1The process of communication starts in the

mind of the sender

STEP 2

STEP 3

STEP 4

STEP 5

DIAGRAM SHOWING THE PROCESS

INTERNAL COMMUNICATIONWith people inside the organisation.e.g. Notice board, intercom, face to face

meetings, memo

EXTERNAL COMMUNICATIONBetween the organisation and people outside.Eg. letter , radio, telephone, email, fax,

FORMAL COMMUNICATIONThe official communication that travels

through the structured (formal) organization.Is written, oral or graphic communication

that follows the line of authorityUsed in a professional setting No slangPronounce words correctly

FORMAL COMMUNICATION

FORMAL COMMUNICATION STRUCTURE

INFORMAL COMMUNICATION Rumors, statements or reports which no

known authority can verify its truth and which may have nothing to do with the organization

Is oral and may be expressed as a sigh, a glance or silence

Used with friends or familyContains shortened versions of wordsContains slangs

SCENARIOSFORMAL OR INFORMAL

You want to email your teacher to say that you will bring the assignment late.

Hi Mrs. Kim, I will take the homework late because I was sick. I was @ the doctor today. Thx kool.

Mrs. Kim, due to my illness I am seeking permission to submit my assignment late. I would really appreciate it. Thank you.

SCENARIOFORMAL OR INFORMAL

You are an associate lawyer in a law firm and the senior partner (your boss) tells you that you have a meeting in her office about a letter you did not write and your suppose to do it yesterday.

You enter the office with the rest of you lunch and slippers. You also roll your eyes and sigh consistently while the boss is speaking and shouts that I was so busy.

You enter the office and sit quietly. Then listen to what she says. You respond with an even tone and tell her the reason the letter was not written on time was because you took your car to the garage.

CLASS ACTIVITY:1. What are the types of communication and give examples.

2. Explain the communication process and draw a diagram to show this process.

3.What is the difference between internal and external communication?

4. In groups of 5 read each scenario then find and match the responses. Identify which response if formal and which is informal.

5. Role play one formal scenario and one informal scenario.

THE END NEXT CLASS:

REVIEW METHODS OF COMMUNICATION

VERBAL & NON-VERBAL FORMAL & INFORMALVISUAL INTERNAL & EXTERNALWRITTENELECTRONIC

LEARN TYPES OF BUSINESS COMMUNICATION WITH WORKERS AND CUSTOMERS:

TELEPHONEMEETINGLETTERSNOTICE BOARDS