communications. topics role and importance of communications phases of communications data...
TRANSCRIPT
Communications
Topics Role and Importance of
Communications Phases of Communications Data Collection Technology and Information
Exchange Components of an EMS
Communications System
Introduction Knowledge of communications
plays an important role in yourparamedic training.
All aspects of prehospital carerequire effective, efficientcommunications.
Communication is the key link in the chain that results in the bestpossible patient outcome.
Communication
The process of exchanging information between individuals
Basic Communication Model
Sender has an idea, or message. Sender encodes message. Sender sends message. Receiver receives message. Receiver decodes message. Receiver gives feedback to sender.
Example of an EMS System Using Repeaters
Verbal Communication
SEMANTIC (the meaning of words)
or TECHNICAL
(communications hardware)
Factors that enhance or impede effective communication may be either
Your communication network must consist of reliable equipment designed to afford clear communication among all agencies within the system.
A radio system is a critical component of
an EMS system. Radio Band—a range of radio
frequencies. Radio Frequencies—the number
of times per minute a radio waveoscillates.
Ultrahigh Frequency (UHF)—radio frequency band from 300 to 3,000 megahertz.
Common Radio Terms Used in Emergency Services
Written Communication
An important aspect of EMScommunications.
A prehospital care report (PCR) is a written record of an EMSresponse.
PCR is a legal
document, admissible
in court.
The EMS Response (1 of 2)
Detection and citizen access Call-taking & emergency
response Pre-arrival instructions Call coordination and incident
recording
The EMS Response (2 of 2)
Discussion with medical direction physician
Transfer communications
Back in service, ready for next call
Detection &
Citizen Respons
e
Call-taking & Emergency Response
Pre-arrival Instructions
Call Coordination & Incident Recording
Discussion with Medical Direction
Physician
Communication Technology
EMS systems use all of today’svarious communicationtechnologies.
These include traditional forms ofradio communication as well asinnovations in radio technology and other media.
A Basic Communications System Using Simplex
Transmissions
Duplex transmissions allow simultaneous two-way
communications.
Multiplex systems can transmit voice and data at
the same time.
Cellular Phone
Reporting Procedures
One of your most important skills will be gathering essential patient information, organizing it, and relaying it to the medical direction physician.
Standard Reporting Format
(1 of 2)
Identification of unit and provider Description of scene Patient’s age, sex, and
approximate weight Patient’s chief complaint Brief pertinent history (OPQRST)
Standard Reporting Format
(2 of 2)
Pertinent past medical history(SAMPLE)
Pertinent physical exam findings Treatment given so far/
request for orders Estimated time of arrival
to the hospital Other pertinent information
Being concise,
descriptive, and
thorough are
hallmarks of a
professional.
Elements of Medical Patient Report
Paramedic identification Patient identification Subjective data Objective data Plan
Elements of Trauma Patient Report
Paramedic identification Patient identification Mechanism of injury Injuries Plan
Federal Communications
Commission (FCC) The agency that controls
all nongovernmental communications in the United States
The FCC:
Licenses and allocates radiofrequencies.
Establishes technical standards. Monitors frequencies to assure
appropriate usage. Spot checks base stations and
dispatch centers for appropriatelicenses and records.
Summary
Role and Importance ofCommunications
Phases of Communications Data Collection Technology and Information
Exchange Components of an EMS
Communications System