community portfolio overview
TRANSCRIPT
Community Portfolio OverviewEric [email protected]://www.linkedin.com/in/ericstieg
Please consider viewing “notes” for additional context
Infoblox Community • Re-architected and deployed new community
resulting in increase from 2K to 10K active users per week.
• Managed integration with GitHub, Code-sampling, scripts and various API’s to enrich user experience and adoption.
• Managed concept-to-deployment, design, influencer & white glove user programs, rank & reputation & related advocacy programs.
• Responsible for cross-functional editorial calendar to drive over 400 blog posts, KB articles and white papers within 7 months.
• Weekly exec-updates highlighting “CHI” or community health index and related metrics
2016
Samsung Community• Built first-ever Samsung Customer Community
for Samsung mobile device users and developers. Launched to 250,000 users in 30 days.
• Utilized Drupal Core Distributed Module (DCDM) on Drupal 8.
• Sneak-peek of site drove over 25,000 users through “red carpet” partner promotion.
• Managed concept-to-deployment, architecture, budget & executive engagement.
• Built and launched in 6 months.
• Transitioned to Owner’s Hub 2.0 upon reorg, now over 2M users.
Samsung Owner’s Hub | Sweeps | Advertorials• Deployed mobile end user community
– aka “Owner’s Hub”
• Developed “advertorial content” model to drive increased awareness, engagement and adoption.– Included Influencer program
• Managed various agencies & promotions to increase “Next Big Thing” Summer Favs on social networks.
• Responsible for deploying social listening and monitoring tools - Tracx
Infoblox Community (2012)• Responsible for originally
consolidating and migrating 2 communities
• Within 6 months had 50% of customer base actively participating on community
• As community admin, was responsible for engaging daily with users to respond & resolve questions and build programs to drive stickiness.
• Incorporated community into new-customer onboarding process
2012
Symantec Connect Community• Managed community of 250K end users,
advocates, etc.,
• Built first-ever “community support center” utilizing support engineers to solve customer questions.
• Build first-ever trial-ware support processes to increase sales opportunities.
• Concepted-and-deployed multiple UGC programs to increase advocacy, engagement, Trusted Advisors, and gamification opportunities.
Additional Examples Available Upon Request
#ThankYou