COMMUNITY REPORT

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CONNECTING CARE AND COMMUNITY

At BlueShield of Northeastern New York, we live fearless. To us, fearless is dedicating ourselves to the health of the Capital Region and empowering our community to grow and thrive.

It’s using the protection of the Shield to connect care and community. We’ve been here for our members and our region for nearly 75 years — working together toward a healthier tomorrow.

To BlueShield, connecting care and community is improving the strength and sustainability of our region across all 13 counties. As your community-based, not-for-profit health plan, we’re committed to creating a healthier future for the place we call home.

Live Fearless,

Dave Anderson President and CEO

BlueShield believes in taking a lead to drive health care improvements forward for our region. We understand that a strong economy, vibrant community, and healthy population are all connected.

FEARLESS IS A HEALTHIER TOMORROW

years in the Capital Region

employers choose BlueShield as their

health plan

members served in 13 counties

largest commercial health plan in the area

local employees million paid in federal, state, and local taxes

FEARLESS IS PUTTING MEMBERS FIRST

Our team of over 200 health care professionals provides highly personalized care management to those facing chronic conditions or medical trauma.

OF MEMBERS IN OUR CARE MANAGEMENT PROGRAMS REPORTED HEALTHY LIFESTYLE CHANGES

CUSTOMER SERVICE CALLS ANNUALLY

PHARMACY CALL CENTER AWARD HIGHEST CUSTOMER SERVICE

FEARLESS IS PUTTING MEMBERS FIRST

SPENT ON MEMBERS’ HEALTH CARE

THE HEALTH CARE DOLLAR

TOTAL SPENT ON MEMBERS’ HEALTH CARE

Medical costs

27¢ 22¢ 20¢ 19¢

Physician/ medical

Inpatient hospital

Prescription medication

Outpatient hospital

Administrative costs

Reserves

Brokers

2¢

2¢

8¢

FEARLESS IS BlueShield has been named an Albany Business Review Best Place to Work for the last 11 years. We’re honored to be a Capital Region employer of choice.

Our employees also pay it forward, from local improvement efforts like “4 in 24” and volunteering at the Ronald McDonald House to weekly collections for Capital Region charities.

DEDICATION TOTHE COMMUNITY

EMPLOYEE VOLUNTEER HOURS EACH YEAR

DONATED BY EMPLOYEES IN 2018

PARTNERSHIPS AND SPONSORSHIPS

BLUE FUND GRANTS

HEALTHIEST EMPLOYERS

A L B A N Y B U S I N E S S R E V I E W

BlueShield is more than our health insurance provider. They help us get our staff healthy, stay healthy, be healthy, think healthy.

Employees from BlueShield come to our events; they support our organization — a true partnership.

Greg SorrentinoPresident and CEO, Center for Disability Services

Dr. Thomas SchenkSenior Vice President, Chief Medical Officer

BlueShield of Northeastern New York

The sole purpose of our exciting new pilot program, BestPractice, is to improve outcomes

for our 120,000 members.

BestPractice increases quality by rewarding doctors and hospitals for providing excellent care.

Connecting care and community means promoting health care improvements for our region, collaborating with doctors, and pushing for advancement in the way care is delivered.

INVESTED IN QUALITY IMPROVEMENT PROGRAMS

FEARLESS IS DRIVING CHANGE

RATING FOR COMMERCIAL HEALTH PLANS

HEALTH CARE PROFESSIONALS IN OUR NETWORK

“For more than 70 years, BlueShield has been committed to supporting and building programs and partnerships that have the greatest impact on the

health and well-being of the place we’re proud to call home.”

— Julie R. Snyder, Senior Vice President, Chief Marketing and Communications Officer, BlueShield of Northeastern New York

This year, BlueShield partnered with the National Safety Council and other Capital Region supporters to bring the powerful opioid memorial exhibit, “Prescribed to Death,” to Albany.

More than 1 in 5 New Yorkers are currently living with a mental health condition

Our behavioral health team helps thousands access the care they need

Connecting care and community means providing access to the right care at the right time.

FEARLESS IS STEPPING IN WHEN IT COUNTS

1 in 5

BEHAVIORAL HEALTHWe connect our members to mental health and addiction doctors, nurses, social workers, and psychologists. We’ve also expanded Medicaid offerings to those who need it most.

ADDICTIONThe opioid crisis impacts us all, and BlueShield is working to bring vital information about opioid addiction to families throughout our community while supporting national efforts locally.

At BlueShield, we believe in the power of partnerships and supporting the place we call home. Through regional sponsorships and our grant program, Blue Fund, we invest well over half a million dollars each year back into the community.

FEARLESS IS MAKING A DIFFERENCE

PARTNERS WE SUPPORT:

We have a really wonderful relationship with BlueShield. The Blue Fund award … allows us to reach over 1,000 additional children.

I can’t tell you how important that reach is for our kids.

Shane BargyExecutive Director, Boys & Girls Clubs of Schenectady

To help our members get and stay healthy, we offer more than 150 free wellness programs throughout the community. Members also have access to tools and resources like health coaching, wellness campaigns, and special discounts.

• Free fitness classes such as Zumba®, yoga, and spinning

• Free wellness classes and seminars on topics like nutrition and smoking cessation

• Free maternal and infant health classes

• Health promotion specialists and coaches

• Healthy weight and stress management, nutrition, and exercise challenges

• On-site health screenings and seminars

• Holistic health and wellness program with incentives

• HealthyLife Rewards where members can eat healthy and earn money

FEARLESS IS EMPOWERING A HEALTHY LIFESTYLE

FREE WELLNESS PROGRAMS

At BlueShield, we believe in building healthier lives together. That’s why we partner with local businesses to provide free community fitness classes, community wellness events, farmers market giveaways, and more.

FEARLESS IS KNOWING THAT POTENTIAL IS LIMITLESS

FREE COMMUNITY FITNESS CLASSES EVERY YEAR FOR ALL

AGES AND LEVELS

WALKS AND RACES TO BENEFIT THE COMMUNITY WITH THE

CAPITAL DISTRICT YMCA

FREE REUSABLE TOTE BAGS FOR SCHENECTADY

GREENMARKET VISITORS

BLUESHIELD HEALTHY ZONE CRUISER COMMUNITY WELLNESS ACTIVITIES

OUR VISIONTO BE THE PREFERRED HEALTH CARE PLAN FOR OUR COMMUNITIES.

OUR MISSIONTO DEVELOP AND PROVIDE INNOVATIVE AND COST-EFFECTIVE

HEALTH CARE DELIVERY SOLUTIONS TO SUPPORT THE NEEDS OF OUR MEMBERS, STAKEHOLDERS, AND COMMUNITIES.

BlueShield of Northeastern New York is a division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. The Blue Shield® and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

American Heart Association, March of Dimes, Boys & Girls Clubs of Schenectady, St. Jude Children’s Research Hospital, Ronald McDonald House Charities, Schenectady Greenmarket, Regional Food Bank of Northeastern New York, Equinox, Girls Inc., and Make-A-Wish are independent companies. 14200_6_19

40 Century Hill Dr., Latham, NY 12110 • (518) 220-4600 • bsneny.com