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Commuter Benefits Rider Roadmap

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Page 1: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Commuter Benefits

Rider Roadmap

Page 2: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Now you can reduce your commuting expenses with Commuter Benefits!

Welcome to ConnectYourCare Commuter Benefits

®

®

Page 3: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Eligible Commuter Options

TRANSIT PARKING

Page 4: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

How much can I spend?

TRANSIT PARKINGTRANSITPARKING

Page 5: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

How do I spend my TRANSIT funds?

T

Rechargeable Debit Card

Direct Fare Media (i.e. Monthly Passes)

Transit Vouchers

Van Pool Vouchers

TRANSIT

Page 6: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

How do I spend my PARKING funds?

Rechargeable Debit Card

Parking Cash Reimbursement

Parking Vouchers

Direct Pay to Garages

P

PARKING

Page 7: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Logging In

• Log In / Sign Up• ‘Don’t’ have an account? New User

Registration• Access Commuter Benefits•

COMMUTER BENEFITS

Commuter Benefits

Page 8: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Overview of the Commuter Dashboard

Complete Insight to Your Commuter Benefits:

Page 9: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Commuter Benefits Dashboard Features

Page 10: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Commuter Ordering Dashboard – Commuting Choices

Page 11: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Where You’re Going – Entering ZIP Codes

Page 12: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Most Popular Products and Local Transit Authorities

Page 13: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Recurring Order Functionality

Page 14: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Review and Place Order

Page 15: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Online Help Tools

Page 16: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Making Changes to Profile

Page 17: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Verifying Delivery Address

Page 18: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Helpful Tips

About Cash Reimbursement

Recurring Orders

Managing Your Card

®

Using Your Card ®

Editing or Deleting Your Order

Page 19: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

FAQ

How does this benefit work?

What is cutoff date for ordering transit and parking passes?

How does the pre-tax payroll deduction work?

How can I make changes to my information?

Page 20: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

FAQ

Can I order the exact pass that I use now?

Do I have to remember to place my order each month?

How do I add my ConnectYourCare Visa® Debit Payment Card to the Car Service App?

®

What expenses can be purchased pre-tax?

Eligible Transit Expenses: •

Eligible Parking Expenses (if included in your plan) •

Ineligible Transit and Parking Expenses •

Page 21: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Detailed Ordering Instructions

TRANSIT PARKING RIDE SHARING

Page 22: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Getting Your ConnectYourCare Visa® Debit Payment Card

Commuter ConnectYourCare Visa® Debit Payment Card

Page 23: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Using Your ConnectYourCare Visa® Debit Payment Card

Commuter ConnectYourCare Visa® Debit Payment Card

Page 24: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Placing a Transit Order

Page 25: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Smart Card Transit Order

Note: Many Smart Cards, including Chicago’s Ventra, Washington DC’s SmarTrip and San Francisco’s Clipper Card, require you to obtain the card directly from the transportation authority or participating retail outlet first, then log in to your online account to add funds to the card. You will need your smart card account number.

S

Page 26: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Commuter Check Vouchers for Transit

Page 27: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Parking Orders

Page 28: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Paying Cash for Parking or Parking Reimbursement

Page 29: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Ride Sharing Services: Lyft Line and uberPOOL

Page 30: Commuter Benefits · Helpful Tips About Cash Reimbursement Recurring Orders Managing Your Card ® Using Your Card ® Editing or Deleting Your Order . FAQ How does this benefit work?

Happy Riding!