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2018
Custard Consulting, LLC • (360) 852-8126 • [email protected] 1 | P a g e
GENERAL SERVICES ADMINISTRATION
Federal Supply System (FSS)
Authorized Federal Supply Schedule Price List
(For more information on ordering from Federal Supply Schedules,
click on the FSS Schedules button at fss.gsa.gov)
Schedule Title : Human Capital Management and Administrative Support
Services (FSC GROUP – 738X)
Contract Number : GS-02F-0098X
Current Contract Period : 3/10/2016 – 3/9/2021
Vendor : Custard Consulting LLC
Phone : 360-852-8126 (PST)
Fax : 360-450-3096
Contract Administrator : Susan Custard, SPHR, PMP
Website : www.custardconsulting.com
Business Size : Small/Veteran-Owned/Woman-Owned
DUNS : 961714289
SAM Registrant : Yes
2018 TABLE OF CONTENTS
Custard Consulting, LLC • (360) 852-8126 • [email protected] 2 | P a g e
GENERAL CONTRACT INFORMATION .............................................................................................................. 3
Customer Information ................................................................................................................................................ 3
Contract Overview ................................................................................................................................................... 10
Contract Use ............................................................................................................................................................. 10
Contract Scope ......................................................................................................................................................... 10
Contract Administrator ............................................................................................................................................ 11
Marketing and Technical Point of Contact ............................................................................................................... 11
COMPANY HISTORY AND CAPABILITIES ........................................................................................................ 12
Strategic HR Design and Execution .......................................................................................................................... 12
Operational Excellence: ........................................................................................................................................... 13
Program Management and Evaluation: ................................................................................................................... 13
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 3 | P a g e
Customer Information
1a. Table of Awarded Special Item Numbers:
SIN Sub Functions SIN Title
595-2 Talent Acquisition (includes following sub functions)
A.2.1 Talent Acquisition Management
A.2.2 Candidate Sourcing and Recruitment
A.2.3 Candidate Assessment and Selection
A.2.4 New Hire In Processing
A.2.6 Candidate Suitability
A.26 Security Classification and Background Investigation Support
595-21 Agency Human Capital Strategy, Policy & Operational Planning
A1.1 Workforce Planning
A1.2 Human Capital Strategy
A1.3 Organizational Design and Position Classification
A1.4 Diversity and Inclusion
A1.5 Employee Engagement and Communication
A1.6 Organizational Development
595-3 Talent Development
A.3.1 Talent Development Planning and Strategy
A.3.2 Workforce Development and Training
A.3.3 Learning Management, Talent Development Planning and Strategy
595-5 Compensation and Benefits
A.5.1 Compensation Management
A.5.2 Work Schedule and Leave Management
A.5.3 Benefits Management
A.5.4 Work-Life Wellness/Employee Assistance Program
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 4 | P a g e
SIN Sub Functions SIN Title
595-6 Separation and Retirement
A.6.1 Separation Counseling
A.6.2 Retirement Planning and Processing
A.6.3 Retirement Management
595-10 Agency Human Capital Management
A10.1 Human Capital Programmatic Evaluation
595-11 Administrative Support Services
1b. Pricing List: for awarded SIN Categories:
595-11, Administrative Support Services Labor Category Hourly
595-2: Talent Acquisition
595-3: Talent Development
595-5: Compensation and Benefits
595-6: Separations and Retirements
595-10: Workforce Analytics
SINs Category # Labor Category Hourly Labor Rate with IFF
All SINs HR-1 Senior HR Consultant $113.35
All SINs HR-2 HR Consultant $94.46
All SINs HR-3 Jr. HR Consultant $75.57
All SINs PM-1 Project Manager $94.46
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 5 | P a g e
1c. SIN Category Labor Category Position Descriptions
595-11, Administrative Support Services Labor Category Hourly
595-2: Talent Acquisition
595-3: Talent Development
595-5: Compensation and Benefits
595-6: Separations and Retirements
595-10: Workforce Analytics
Category # Title Education and Experience Functional Responsibilities
HR-1 Senior HR
Consultant
Bachelor’s Degree in Business
or another HR related area,
SHRM or other certification
considered a plus. Minimum of
10 years in managing,
overseeing, advising in Federal
HR programs.
Applies expert level experience and/or
supervision in the Federal HR arena,
providing project guidance, development
and consultation in such areas as HR
planning (systematic approaches for
forecasting the future demand for, and
supply of employees); Position
Classification (review and evaluate
positions to determine title, series, and
grade, conduct audits, provide advice on
position management, etc.); Recruitment
and Internal placement (provides support
on outside recruitment, and internal
placement including merit promotion,
transfer of function, reassignment,
temporary promotion, etc.); Training:
advise management and employees on a
variety of training and development
issues, including developing and
providing classroom and web-based
training).
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 6 | P a g e
Category # Title Education and Experience Functional Responsibilities
HR-2 HR
Consultant
Bachelor’s Degree in Business
or another HR related area,
SHRM or other certification
considered a plus. Minimum of
8 years in managing,
overseeing, advising in Federal
HR programs.
Consults on HR programs and projects
requiring advanced knowledge in the
Federal HR arena, providing project
guidance, development and consultation
in such areas as HR planning (systematic
approaches for forecasting the future
demand for, and supply of employees);
Position Classification (review and
evaluate positions to determine title,
series, and grade, conduct audits,
provide advice on position management,
etc.); Recruitment and Internal placement
(provides support on outside
recruitment, and internal placement
including merit promotion, transfer of
function, reassignment, temporary
promotion, etc.); Training: advise
management and employees on a variety
of training and development issues,
including developing and providing
classroom and web-based training).
HR-3 Jr. HR
Consultant
Bachelor’s Degree in Business
or another HR related area,
SHRM or other certification
considered a plus. Minimum of
5 years in managing,
overseeing, advising in Federal
HR programs.
Consults on HR programs and projects
requiring advanced knowledge in the
Federal HR arena, providing project
guidance, development and consultation
in such areas as HR planning (systematic
approaches for forecasting the future
demand for, and supply of employees);
Position Classification (review and
evaluate positions to determine title,
series, and grade, conduct audits,
provide advice on position management,
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 7 | P a g e
Category # Title Education and Experience Functional Responsibilities
etc.); Recruitment and Internal placement
(provides support on outside
recruitment, and internal placement
including merit promotion, transfer of
function, reassignment, temporary
promotion, etc.); Training: advise
management and employees on a variety
of training and development issues,
including developing and providing
classroom and web-based training).
PM-1 Project
Manager
Bachelor’s Degree in Business
or another HR related area, PM
certification required.
Minimum of 8 years in
managing or performing
project management of
Federal HR programs.
Consults on, or manages HR projects or
programs, requiring knowledge of
Federal HR or contract terminology,
operations, procedures, and
requirements. Work many be in any
functional area of HR policy, strategy or
operations. Requires at least 12 years of
HR experience involving increasing
responsibility, at least 10 years of which
must be specialized experience in the
area in which work is to be performed.
Can manage comprehensive projects or
programs, developing or implementing
resolutions to complex problems. May
manage progressively complex contracts,
including all financial, labor-related, and
contractual information associated with
each project.
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 8 | P a g e
2. Maximum Order: $1,000,000.00
3. Minimum Order: $100.00
4. Geographic Coverage: Domestic Only
5. Points of Production: Vancouver, WA
6. Discount from list prices or statement of net price: Base discount of 25% is offered from
Custard Consulting, LLC's Commercial Pricing
7. Quantity discounts:
Volume Additional Discount
$10,000 & greater 5%
8. Prompt payment terms:
Timeframe Additional Discount
30 days 0%
9a. Notification that government purchase cards are accepted at or below the micro-
purchase threshold: Yes
9b. Notification whether Government purchase cards are accepted or not accepted above
the micro-purchase threshold: No
10. Foreign items: N/A
11a. Time of delivery: Specified on the task order
11b. Expedited Delivery: Specified on the task order
11c. Overnight and 2-day delivery: Not Applicable
11d. Urgent Requirements: Not Applicable
12. FOB Points: Destination
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 9 | P a g e
13a. Ordering Address: 4205 SE 177th Lane, Vancouver WA 98683
13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket
Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3. The
ordering procedures for supplies and services, information on BPA’s, and a sample BPA can
be found at the GSA/FSS Schedule homepage at http://fsa.gsa.gov/schedules.
14. Payment address: 4205 SE 177th Lane, Vancouver WA 98683
15. Warranty provision: Not Applicable
16. Exporting Packing Charges (if applicable): N/A
17. Terms and conditions of Government purchase card acceptance: Contact Contractor
18. Terms and conditions of rental, maintenance and repair: N/A
19. Terms and conditions of installation: N/A
20. Terms and conditions of repair parts indicating date of parts lists and any discounts
from list prices: N/A
20a. Terms and conditions for any other services: N/A
21. List of service distribution points: N/A
22. List of participating dealers: N/A
23. Preventive maintenance: N/A
24a. Special attributes such as environmental attributes: N/A
24b. If applicable, indicate that Section 508 compliance information is available on electronic and
information technology (EIT) supplies and services and show where full details can be
found: N/A
25. Data Universal Numbering System DUNS Number: 961714289
26. Notification regarding registration in SAM: Custard Consulting LLC.
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 10 | P a g e
Contract Overview
GSA awarded Custard Consulting LLC a GSA Federal Supply Schedule contract for Human Resources
and Equal Employment Opportunity Services (HREEO), Contract Number GS-02F-0097Y. The current
contract period is March 16, 2012 through March 15, 2017. GSA may exercise up to three additional 5-
year option periods. The contract allows for the placement of Firm Fixed Price or Time and Materials
task orders using the labor categories and ceiling rates defined in the contract.
Contract Use
This contract is available for use by all federal government agencies, as a source for Human Resource
and Equal Employment Opportunity Services, for worldwide use. Executive agencies, other Federal
agencies, mixed-ownership Government corporations, and the District of Columbia; government
contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1; and other activities and
organizations authorized by statute or regulation to use GSA as a source of supply may use this
contract. Additionally, contractors are encouraged to accept orders received from activities within the
Executive Branch of the Federal Government.
Contract Scope
The contractor shall provide resources including personnel, management, supplies, services, materials,
equipment, facilities and transportation necessary to provide a wide range of professional services as
specified in each task order. Services specified in a task order may be performed at the contractor’s
facilities or the ordering agencies’ facilities. The government will determine the contractor’s
compensation by any of several different methods (to be specified at the task order level) e.g., a firm-
fixed price for services with or without incentives, labor hours or time-and-material. The Special Item
Numbers (SINs) available under this contract provide services across the full life cycle of a project.
When task orders are placed, they must identify the SIN under which the task is being executed.
Custard Consulting LLC has been awarded a contract by GSA to provide services under the SINs listed in
1a (above) – page 3).
2018 GENERAL CONTRACT INFORMATION
Custard Consulting, LLC • (360) 852-8126 • [email protected] 11 | P a g e
Contract Administrator
Susan Custard, Principal, Custard Consulting LLC
360-852-8126 (Office); 360-903-8281 (Mobile)
Marketing and Technical Point of Contact
Susan Custard, Principal, Custard Consulting LLC
360-852-8126 (Office); 360-903-8281 (Mobile
2018 COMPANY HISTORY AND CAPABILITIES
Custard Consulting, LLC • (360) 852-8126 • [email protected] 12 | P a g e
Successfully operating as a certified veteran enterprise (CVE) and woman-owned small business since
2010, Custard Consulting, LLC sets the standard in strategic and tactical human resources management
and consulting services for Federal, state, and local government agencies. We are passionate about HR!
We get excited seeing organizations optimize their talent and resources – through the development
and implementation of world-class HR programs, best practices, systems, and processes. As both a
prime vendor and subcontractor, we bring our experience and expertise to improve HR strategy and
execution while achieving operational excellence through program management and evaluation.
What Sets Us Apart From
Competitors?
Our Core Capabilities
Our people
Our technical expertise
Our service delivery and
performance
Our client-centric
management
Our technology and project
management
Strategic HR Design and
Execution
Operational Excellence
Program Management,
Evaluation, and Improvement
Contract Management and
Delivery
Strategic HR Design and Execution: Our services focus on integrated solutions designed to enhance
and advance agency goals and objectives through the acquisition and sustainment of a world-class,
diverse workforce.
Human Capital Strategic Planning and Implementation
Workforce Management, Planning, and Implementation
Workforce Restructuring
Engagement Improvement
2018 COMPANY HISTORY AND CAPABILITIES
Custard Consulting, LLC • (360) 852-8126 • [email protected] 13 | P a g e
Operational Excellence:
Classification and Compensation
Talent Acquisition
Talent Management
HR Training and Development
Senior Executive Service Applications and Coaching
Program Management and Evaluation:
Program and Policy Review and Assessment
Business Process Improvement
Metrics and Measurements