company profile 2018en web - ladisa ristorazione...our business plan for the period 2016-2020 sets...
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Company Profile
ladisaristorazione.it
Four generations of company history
+
200.000 23 million
certification for organic, PDO and
PGI products
80%
products handled meals per year
4.000employees
700 facilities served
40years of experience
Our company history dates back over four generations but its essence is captured in one word: quality. Today, Ladisa is an organisation of distinction in the catering industry. From its original keen enthusiasm shared over the stoves of a traditional Bari trattoria, the company has developed into an established business with branches throughout Italy. The core business of Ladisa is catering services for schools, hospitals, public institutions, ministries, and private companies. However, the company is also recognised for its other sectors such as the supply of high quality foodstuffs, commercial catering and banqueting and the production of ready-made meals, as well as the planning and construction of industrial kitchens and global service assistance. The company also invests in technology, innovation and training and today ranks as one of the top twelve firms operating in the field.
OUR PRODUCTIONPLANTS
Daily productioncapacity
BariTorinoAgrateFoggiaGenovaChietiTarantoRomaBrugnera (Pordenone)Mesagne (Brindisi)MateraCerignolaFasanoBolzanoCoratoVenosaGemona del Friuli
50.00020.00010.00010.0005.0004.0004.0003.0003.0003.0002.4002.0001.8501.8001.500950800
Currently Ladisa manages 18 production plants serving over 750 facilities throughout South, Central and North Italy. The Headquarter is, in Bari, and there are other offices in Rome, Genoa, Turin, Pordenone, Matera, Chieti and Foggia.
Quality is the keyword for a company intent on growth. Quality in our choice of suppliers, quality of products, quality in services provided and quality in customer satisfaction. This is Ladisa’s calling card. We believe that quality also means respect: for the environment, for others and for the world around us. This also means building a business model that constantly invests in its real assets: the staff, who contribute to the growth of the company every day of the year.
From North to South, we are everywhere
Offices
Regions served
Quality above all
The company is accredited at the most important national institutions: we provide services for ministry departments, armed forces (police, carabinieri, finance police), public authorities, student support services and high-level state owned companies. We also oversee service management in staff bar and canteen facilities.
Working with a carefully-selected team of chefs, maîtres, dessert decorators, confectioners and sommeliers, Ladisa can organise corporate co�ee breaks, working breakfasts, company events and institutional ceremonies.
Ladisa studies the best solutions to provide a quality service. Today, Ladisa is present in Italy’s leading hospitals, thanks to our research on new equipment and organisational procedures and our know-how developed over years of managing services in health and care structures.
Institutions
Banqueting services
Hospitals
The company focuses on customer satisfaction by working closely with local councils, parent groups and teachers. We organise training and food education courses as well as Open Days at our meal preparation facilities and visits to working farms to promote the idea of healthy cooking.
Schools
MinistriesMilitare
Public authorities
Private companies
Bar and CateringSales national food
HospitalsSchools
Other
Our performance results
37%
9%
22%
18%
4,6% 4% 4%
0,40%
1%
50.000
0
100.000
150.000
200.000
250.000
300.000
350.000
2014 2015 2016 2017 2018 2019 2020 2021
Global turnover*
67.000**84.000**
96.000**119.000**
160.000
270.000
350.000
210.000
*mgl € ** Balance Sheet Data
The company is characterised by its use of products which are organic, short supply chain, PDO (protected denomination of origin) and PGI (protected geographical indication). Our selection of organic producers who do not use pesticides or artificial fertiliser is part of our environmental mission and is complemented by our choice of D.o.p and I.p.g products to safeguard both regional identity and short supply chains, thus reducing the number of stages in foodstuff supply.
Using an established network of suppliers and logistics with platforms in different regions of Italy, we can supply foodstuffs and non-food products to both private and public companies within 24 hours.
Ladisa also organises made-to-measure services for private companies: our team of experts can offer planning proposals to manage catering services for private companies (including factories), acquiring existing meal preparation facilities or building them from scratch. Moreover, our presence throughout the country means we can offer catering on wheels, satisfying all possible customer needs.
Product
Food and no food
Business
Catering
The company uses a logistics network which extends throughout Italy. It is based on a series of certified logistics platforms which guarantee efficiency, food safety and management control, with warehouses of over 1,000 m² handling tens of thousands of items. Such a high level of organisation allows us to continuously provide stock and renew provisions in a matter of hours.
CSB is a specialised management software tool which allows us to check all movements of food products in real time, from the moment they enter the company production cycle (stock provision) until the final phase of meal preparation. It is also allows us to plan our supplies, so reducing transportation and helping to protect the environment.
Logistical platforms
Food traceability
Green methods
Our goals
Ladisa has been aware of environmental issues for a number of years; we were one of the first catering companies to align our production to meet the requirements of Italian Ministerial Decree no.25 on eco-friendly catering (law passed on 25/7/11). Every service provided uses methane-powered transport and energy saving equipment and favours raw materials with a low environmental impact.
GREEN
Over recent years, the company has developed its expertise in the provision of services such as caretaking, cleaning, maintenance, gardening and reception. As a result, we can offer an “all-inclusive” package for all public and private company requirements.
Thanks to a dedicated staff of architects, engineers, surveyors and interior designers, Ladisa can design and create innovative meal preparation centres, bars, restaurants, kitchens and fully equipped, operational warehouses of all types and sizes.
The company’s laboratory is equipped with the latest equipment to analyse foodstuffs used during the production process. Specialised, qualified staff carry out daily microbiological checks on raw materials and prepared meals, as well as environmental swabs on surfaces and utensils.
Demand
Design
Safety
Other services
CertificationsLadisa currently holds a variety of certificates which guarantee safety and quality in all our production processes. New investment is aimed towards the issue of further certification awards from internationally recognised bodies.
ICEABiological Certification for Semi-Finished Products and Ready Made MealsICEA Gluten FreeISO 9001:2015Certification of Company QualityISO 22000:2005Food Safety ManagementSystem RequirementsUNI 10854:1999HACCP (Hazard Analysis and Critical Control Points) – Self MonitoringISO 22005:2007Traceability of Production ChainsISO 14001:2015Environmental CertificationISO 50001:2011Energy Management SystemFSSC 22000Foundation for Food Safety CertificationSA 8000:2014Ethical CertificationOHSAS 18001:2007Staff Health and SafetyBRC / IFSReady-Made Meals, Preparation of Meat, Cured Meats and CheeseCARBON FOOT PRINTManagement system that calculatesthe imprint of CO2EMASEnvironmental Voluntary CertificationUNI 11584:2015Collective food servicesMinimum requirements to design menuISO/IEC 20000-1:2011*IT services management systemsISO/IEC 27001:2013*System information securityISO 28000*Supply chain securitymanagement systemsISO 22301*Business continuity management*being released
ETHICAL RATING ++In September 2017 Ladisa achieved the renewal of Legality Rating of** ++ (out of a maximum of 3) by the Italian Competition Authority (ICA), confering a + more than the previous rating achieved in November 2015, confirming compliance with legality protocols by the Company.
Given the continuous changes in the field of collective catering, the staff who work in this field daily require constant development. From the first day of employment (and regularly thereafter), Ladisa assists employees in a training programme aided by a team of professional experts within the field. We offer training courses (including personalised modules) on areas such as Hygiene and Self-Monitoring, Nutrition and Dietetics, Service Quality, Environmental Management Procedures ISO 14001, Workplace Health and Safety and Internal and External Communication.
Working with selected university faculties, Ladisa periodically enrols recent graduates on training placement schemes. In most cases, at the end of these internships the trainees are hired in the administrative, management and commercial departments, offering them a valid employment opportunity.
Ladisa employs over 4,000 staff: 70% of the workforce are female. In 2010, the company implemented an Ethical Code of Practice, in line with the model set out by Italian Legislative Decree no. 231 on Company Responsibility (passed on 8/6/2001).This sets guidelines for company policy on transparency, honesty, privacy and fairness.
Investing in the future
Training
Staff
Our strength
Our business plan for the period 2016-2020 sets out an investment of over €40 million to establish new platforms, meal preparation centres and merger and acquisition ventures as well as for the creation of an innovative research program with CNR on Food Safety. In addition to consolidating our business in the North of Italy, these current lines of investment aim towards the development of innovative internationalisation projects, targeted at new market niches in Europe and overseas for “che Bontà” brand the line of ready-made meals.
Ladisa contributes to charity initiatives promoted by public administration bodies and individuals. In collaboration with local parishes and associations, we distribute free meals to the needy within the guidelines for donations set out by the Italian Good Samaritan Law. We also use products grown on land confiscated from organised crime groups, following an agreement with the Apulia Free Territory Association.
Ladisa in the community
Looking beyond borders
One of the company’s keys strength is its continuous exchange of views with customers: we constantly try to offer a better, higher quality service. This is why we listen to our customers’ opinions every day through our dedicated communication channels. Customer comments are collected from our direct phone lines or e-mail address ([email protected]) or through our company website and social network pages.
Ladisa understands the importance of our customers’ active participation in the company. As a result, we regularly hold Open Days at our meal preparation centres, opening the doors of our production plants to all those who wish to see how meals are prepared. These events are open to parents, school pupils, teachers, public administration staff and members of the public and allow all the participants to understand the level of quality in our production processes.
In collaboration with customers, the company regularly monitors the performance of each of its services through questionnaires. The results of these surveys are then published online on website pages dedicated to customers. An analysis of our customer satisfaction can also be carried out online through a specific web page.
Monitoring
Involvement
Feedback
Transparency
“Che Bontà” is Ladisa’s brand about Ready-made meals, Semi-finished products, and IV range dedicated to B2B and B2C initiatives.Ladisa has designed and planned an optimisation of these meal lines both for national and international markets. Our investment in this venture will see the establishment of new specialised production plants and an organisation unit which can produce tens of thousands of packaged meals for mass retail channel markets.
Ready-made mealsReady-made meals are at the forefront of our marketing strategy for the “Che Bontà” line. They include classic recipes from traditional Mediterranean cuisine in a range of 20 dishes, from pasta and main courses to salads and side dishes. These are available in practical packaging to be stored in the fridge and are ready to eat in a matter of minutes. Among the dishes on offer are three classic examples of Apulian cuisine, broad beans with chicory, aubergine bake and orecchiette pasta in meat sauce.
A Top Class Brand
Semi-finished productsThe second line of “Che Bontà” dishes are semi-finished products; meat, cured meats and cheeses. In the state-of-the-art, 12,000 m² Bari plant, weight-measured red and white meat is selected and packaged, both in vacuum sealed containers and in CAP (controlled atmosphere packaging); these include meatballs, hamburgers, minced meat and boned or non-boned cutlets as well as other types of products. The same procedures are used for cold cuts and dairy products. This allows us to prepare and distribute a wide range of cured meats and cheeses which are sliced, weighed and packaged in a variety of formats, according to customer requirements.
IV rangeThe third line of “Che Bontà” dishes is that of fourth range products such as fruit and vegetables. These are freshly picked and selected before being pre-washed and packaged, ready to be tasted by even the most demanding consumers.
DessertsThe latest product available is our line of desserts. These include ready-for-sale pre-packaged pastries as well as cakes and other delicacies prepared by our team of confectioners.
From fridge to table
Ministero della Difesa Ministero degli Affari Esteri Ministero delle Infrastrutturee dei Trasporti
COMUNE DI MATERA
INGVIstituto Nazionale di Geofisica e Vulcanologia
Azienda Trasporti Milanesi Spa
Main clients
EN 11
/18
LadisaItaly 70132 Bari
Viale Lindemann Z.I. 5/3 - 5/4Vat 05282230720
Ph. 080.86.82.111 - Fax 080.574.73.28mail: [email protected]
Other locationsTorino - Milano - Genova - Pordenone - Roma
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