PT. KONSTRUKSI INDO MACHINERY

• Established in 2012• Strategic location in North Jakarta , proximity

to sea port which is area of Heavy Equipment Company based

• Consists of experienced team who has a broad knowledge in used heavy equipment trading, rental, and reconditioning for more than 20 years

Company Profile

• Vision:– To build SANY into one of the most exceptional and well-

respected brands of heavy machinery in Indonesia

• Mission:– To penetrate all business segments (construction, mining,

industrial, logistics, engineering, port machinery, etc.)– To maintain and improve SANY product quality in alignment

with Indonesian market conditions– To actively contribute in Indonesia’s infrastructure

development

Vision & Mission

ProductPort Machinery

Reach Stacker Empty Container

Crawler Crane

Product

ProductDrilling Rig

Existing :- Jakarta (Headquarter) -

Palembang- Balikpapan - Ketapang- Batam - Morowali- Surabaya

Branch Location

• Marketing&Sales – 8 Marketing&Sales Executive

• After Sales & Product Support– 1 Parts supervisor & 1 parts helper– 13 Senior Mechanics– 11 Junior Mechanics• Each personnel has their own unit specialization

Sales Division Team

2013 – 2014 Sales Distribution

46%

41%

13%

Crawler CraneDrilling RigReach Staker

Our Clients

Our Clients

Our Clients

After-Sales Service Division“Our Service is Yours”

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WARRANTY JOBS- Preliminary Inspection- Commissioning/Delivery Service- Operational, Maintenance, Safety Training- First Inspection/ Maintenance- Periodical Inspection/ Maintenance- Final Warranty Inspection- On-Call Warranty Claims- Product Impovement/Campaign

Non-ProfitCost Center

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NON-WARRANTY JOBS- Periodical Inspection/ Maintenance- Repair Work (Customer Request)- Site Support (based upon agreement)- Overhaul/Reconditioning- Parts Retail Service- Exchange Component Program

Revenue/Profit Center

After-Sales Service Function and Goal

Customer Satisfaction = Repeat Order

Service CommitmentService Slogan: “Ours service is yours”Reflects on our obsession for customers’ satisfaction

Service Commitment:

24-hour Service Hotline Response time within 24 hours Arrive on scene within 6 hours* Readily available fast-moving spare parts Spare parts delivery within 24 hours* Free operational training and 3 periodical inspections within warranty period

* Depending on traffic conditions and the time agreed with the customer, inside 200-kilometer radius from service center; outside 200-kilometer radius arrival within 1-3 days. Spare parts availability and delivery times may vary depending on their location and the component in question.

Equipment Population – By Product

Crawler Crane Drilling Rig Reachstaker0

10

20

30

40

50

60

48

14

54

Supporting Facilities - Warehouse

Warehouse – Excellence in Service

Organizational structure as operational

needs

Reliable ERP system to support

operational warehouse

Warehouse guideline to make sure that every

employee is working

according to standards and at their best

quality

Warehouse infrastructure

standard according to

SANY ‘s requirements

Data analysis to get the best

forecast demand to customer support

excellence and improve the

process

Warehouse Management System

PT KIM

Warehouse – Parts Availability

• Availability target is 80% based on SANY standard

• The Parameter is level of parts availability in the same day as demand (PO) from customer

Data supported by

PT KIM runs SAP to support business integration and help warehouse process such as purchasing, inventory, daily IN-OUT transaction, database and analitical

Training Program

• Internal Training– Sany’s KPI Training Program (local)– Equipment Diagnostic Training Program (Sany HQ)– Semester Exams held by Sany HQ

• External Training– Pre-Commissioning Training– Operational Training– Maintenance Training– Safety Training

Purpose

• SANY brand awareness for the Indonesian heavy equipment market

• To gain awareness of PT Konstruksi Indo Machinery as the sole distributor of SANY machinery in Indonesia

• Gain trust and confidence from our customers and potential customers

Sany Standard Branding Guideline

Thank you.