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Comparison of Top Ice Cream brands on Facebook in Q2-2015 Apr 01, 2015 - Jun 30, 2015

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Page 1: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Comparison of

Top Ice Creambrands on Facebook in Q2-2015

Apr 01, 2015 - Jun 30, 2015

Page 2: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Top Ice Cream Brands on Facebook Q2-2015

In this report we looked at the top 13 Ice Cream brands on Facebook.

Read on to find out how their social media performance stacked up against the

competition.

Page 3: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Key Findings

• Among the 13 brands, Blue Bell Ice Cream was engaging best with their Fans. Learn more.

• With a growth rate of 63%, Blue Bell Ice Cream enjoyed the highest Fan Growth Rate.

• Talenti Gelato e Sorbetto posted the most “non-brand related” content on their wall.

• 7,733 new Posts were written across these 13 ‘brand walls’. That’s an average of 6.5 Posts per day - per wall!

Page 4: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Generate Your Own Social Media Report

This report was generated entirely by

Unmetric’s Reporting Engine.

It took minutes to create.

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Page 5: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fans

Magnum had the largest fan base of 10,005,408 while Blue Bell Ice Cream showed the highest fan growth of 63.30%.

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

0K 2,000K 4,000K 6,000K 8,000K 10,000K 12,000K

Gro

wth

%

Number of Fans

Jeni's Splendid Ice Creams Ben & Jerry's Edy's Turkey Hill DairyBlue Bunny Ice Cream Häagen-Dazs usa Blue Bell Ice Cream Carvel Ice CreamMagnum Cold Stone Creamery Baskin-Robbins Dreyer's Grand Ice CreamTalenti gelato e sorbetto

Page 6: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fans - Geography

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

France Egypt United States Countries < 2% Hong Kong

Pakistan Indonesia Dominican Republic Other Countries Germany

Page 7: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Conversations

Blue Bell Ice Cream had the highest PTAT of 13.10% as a percentage of its average number of Fans during this time period.

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0K 2,000K 4,000K 6,000K 8,000K 10,000K 12,000K

Pe

op

le t

alk

ing

ab

ou

t (a

s %

of

Fa

ns)

Average Number of Fans

Jeni's Splendid Ice Creams Edy's Ben & Jerry's Turkey Hill DairyBlue Bunny Ice Cream Häagen-Dazs usa Blue Bell Ice Cream MagnumCarvel Ice Cream Cold Stone Creamery Baskin-Robbins Talenti gelato e sorbetto

Page 8: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement - Posts

Turkey Hill Dairy published the greatest number of posts (129). Blue Bell Ice Cream had the highest average engagement, with a score of 1,000.

0 20 40 60 80 100 120 140

0 200 400 600 800 1000 1200

Jeni's Splendid Ice Creams

Ben & Jerry's

Edy's

Turkey Hill Dairy

Blue Bunny Ice Cream

Häagen-Dazs usa

Blue Bell Ice Cream

Carvel Ice Cream

Magnum

Cold Stone Creamery

Talenti gelato e sorbetto

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 9: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement Breakdown

0 10000 20000 30000 40000 50000 60000 70000 80000 90000 100000

Jeni's Splendid Ice Creams

Ben & Jerry's

Edy's

Turkey Hill Dairy

Blue Bunny Ice Cream

Häagen-Dazs usa

Blue Bell Ice Cream

Carvel Ice Cream

Magnum

Cold Stone Creamery

Talenti gelato e sorbetto

Likes Comments Shares

Blue Bunny Ice Cream received the most number of Likes (92,594), Turkey Hill Dairy got the most number of Comments (18,934) and Blue Bell Ice Cream had the most number of Shares (30,782).

Page 10: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Blue Bell Ice Cream

Thu, Jun 25 at 5:17 PM EDT

What’s going on at Blue Bell? We’ve been devoting considerable attention to our equipment.

From a ..

Engagement Score

Likes Comments Shares Sentiment

1,000 8,118 1,109 874 Positive

Turkey Hill Dairy

Tue, Jun 23 at 12:15 PM EDT

Summer has arrived, and we’re celebrating with a Pure & Chilled Summer Giveaway EACH month in

June, ..

Blue Bell Ice Cream

Fri, Jun 19 at 4:06 PM EDT

We know you have been wondering…what is going on at Blue Bell?

Our employees have spent countless h ..

Engagement Score

Likes Comments Shares Sentiment

1,000 794 1,360 100 Positive

Engagement Score

Likes Comments Shares Sentiment

1,000 5,991 1,039 855 Positive

Page 11: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Talenti gelato e sorbetto

Fri, Jun 12 at 12:47 PM EDT

Squeeze some lemon juice on your Tahitian Vanilla Bean, sit in a hammock and have someone fan you. S

..

Engagement Score

Likes Comments Shares Sentiment

1,000 12,249 674 839 Positive

Jeni's Splendid Ice Creams

Fri, Jun 12 at 11:01 AM EDT

We have found Listeria in our production kitchen again.

Blue Bell Ice Cream

Mon, Jun 1 at 5:02 PM EDT

You may have noticed a few photos or videos of our trucks on the roads recently. Unfortunately they ..

Engagement Score

Likes Comments Shares Sentiment

1,000 288 412 793 Positive

Engagement Score

Likes Comments Shares Sentiment

1,000 20,970 2,817 11,203 Positive

Page 12: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Posts

0 500 1000 1500 2000 2500 3000 3500

Jeni's Splendid Ice Creams

Ben & Jerry's

Edy's

Turkey Hill Dairy

Blue Bunny Ice Cream

Häagen-Dazs usa

Blue Bell Ice Cream

Carvel Ice Cream

Magnum

Cold Stone Creamery

Baskin-Robbins

Dreyer's Grand Ice Cream

Talenti gelato e sorbetto

Number of Fan Posts

Blue Bell Ice Cream's Facebook Page saw the highest number of Fan posts (3,025).

Page 13: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Sentiment Analysis

Jeni's Splendid Ice Creams received the highest percentage of Positive Sentiment (72.00%).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Jeni's Splendid Ice Creams

Blue Bunny Ice Cream

Häagen-Dazs usa

Carvel Ice Cream

Baskin-Robbins

Ben & Jerry's

Edy's

Turkey Hill Dairy

Blue Bell Ice Cream

Magnum

Cold Stone Creamery

Dreyer's Grand Ice Cream

Talenti gelato e sorbetto

Negative Neutral Positive

Page 14: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Responses

Edy's responded to the highest percentage of Fan posts (58.72%).

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

0 1000 2000 3000 4000 5000 6000 7000

% o

f F

an

Po

sts

Bra

nd

Re

spo

nd

ed

to

Average Response Time (mins)

Jeni's Splendid Ice Creams Blue Bunny Ice Cream Häagen-Dazs usa Carvel Ice CreamBaskin-Robbins Ben & Jerry's Edy's Turkey Hill DairyBlue Bell Ice Cream Magnum Cold Stone Creamery Dreyer's Grand Ice Cream

Page 15: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Share Of Voice – Volume of Posts

Turkey Hill Dairy published the most with 129 posts, among the brands in "Group 2" Group.

4% 0%

7%2%

3%3%

0%

11%

25%

2%

11%

13%

19%

Ben & Jerry's Dreyer's Grand Ice Cream Magnum Edy's

Häagen-Dazs usa Blue Bell Ice Cream Baskin-Robbins Blue Bunny Ice Cream

Page 16: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Share Of Voice – Likes

Blue Bunny Ice Cream received the largest volume of Likes (92,594), among the brands in "Group 2" Group.

1%0%

2%0%

3%

24%

0%

29%

6%

6%

11%

14%

4%

Ben & Jerry's Dreyer's Grand Ice Cream Magnum Edy's

Häagen-Dazs usa Blue Bell Ice Cream Baskin-Robbins Blue Bunny Ice Cream

Page 17: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Share Of Voice – Comments

Turkey Hill Dairy received the largest volume of Comments (18,934), among the brands in "Group 2" Group.

1%

0%

1%

0%2%

29%

0%5%

45%

4% 8%

3% 2%

Ben & Jerry's Dreyer's Grand Ice Cream Magnum Edy's

Häagen-Dazs usa Blue Bell Ice Cream Baskin-Robbins Blue Bunny Ice Cream

Page 18: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Share Of Voice – Shares

Blue Bell Ice Cream received the largest volume of Shares (30,782), among the brands in "Group 2" Group.

5%

0%

0%

0%

3%

55%

0%

7%3%

3%

12%

5%7%

Ben & Jerry's Dreyer's Grand Ice Cream Magnum Edy's

Häagen-Dazs usa Blue Bell Ice Cream Baskin-Robbins Blue Bunny Ice Cream

Page 19: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Analysis of Magnum Facebook Page

Apr 01, 2015 - Jun 30, 2015

Page 20: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Generate Your Own Social Media Report

This report was generated entirely by

Unmetric’s Reporting Engine.

It took minutes to create.

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Page 21: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Magnum

Fans 10,005,408

New Fans 434,030

Fan Growth 4.34%

Country Worldwide

Demographics Mostly Young, Female and Attached.

Magnum has 434,030 new Likes and an audience base of 10,005,408 fans who are mostly Young, Female and Attached.

Magnum

Page 22: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Posts

Brand User

Engagement Score 6 Total Fan Posts 162

Total Posts 35 Brand Response Rate 5.56%

Total Likes 5,078 Average Reply Time 4 days, 2 hrs, 1 min

Total Comments 245 General Sentiment Neutral

Total Shares 235

Magnum had 35 new Posts.

Magnum

Page 23: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Growth

9,300,000

9,400,000

9,500,000

9,600,000

9,700,000

9,800,000

9,900,000

10,000,000

10,100,000

Magnum had a growth rate of 4.34% between Mar 31, 2015 and Jun 30, 2015.

Total Fans 10,005,408

New Fans 434,030

Magnum

Page 24: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement

0

2

4

6

8

10

12

14

16

18

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr 6-May 13-May 20-May 27-May 3-Jun 10-Jun 17-Jun 24-Jun

Magnum had an engagement of 6 and the highest engagement was 16.

Magnum

Page 25: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Community Analysis

Magnum fans are mostly Young, Female and Attached. Magnum fans are largely from Pakistan followed by Morocco.

Fan Demographics Distribution of Fans

Magnum

17%

83%

male female

0% 20% 40% 60%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40%

Single

In a Relationship

Engaged

Married

UnKnown

0K 20K 40K 60K 80K

Pakistan

Morocco

Iran

Korea

Colombia

Mauritius

Algeria

Serbia

Argentina

Page 26: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

1

2

3 Magnum posted a total of 35 Posts

between Apr 01, 2015 and Jun 30, 2015.

Brand Posts

Top keywords used in the Posts

Frequency

Magnum 10

profile picture 3

Brigadeiro 3

Blog 3

Magnifique 2

Magnum

Page 27: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

76%

10%

14%

Posititve Negative Neutral

Brand Posts - Engagement

Magnum receives more positive than negative vibes from comments on their Posts.

Sentiment on Brand Posts

Magnum

Page 28: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Magnum

Fri, Jun 5 at 10:01 AM EDT

June’s flower is a rose. We’re enjoying ours with a Magnum.

Engagement Score

Likes Comments Shares Sentiment

16 323 18 23 Positive

Sat, May 16 at 9:36 AM EDT

French Riviera glamour and Magnum? Today couldn't be more #Magnifique as we welcome film and

fashion ..

Wed, Apr 29 at 10:01 AM EDT

Making the grade with Magnum white, almond and classic.

Engagement Score

Likes Comments Shares Sentiment

14 288 8 22 Positive

Engagement Score

Likes Comments Shares Sentiment

14 318 14 16 Positive

Page 29: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 5 10 15 20 25 30 35

0 2 4 6 8

Photos

Videos

Links

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 2 4 6 8 10

0 2 4 6 8 10

Monday

Tuesday

Wednesd…

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Brand Posts - Analysis

Most of Magnum posts were Photos, and posts with Links received the highest engagement.

Most of Magnum posts were published on Monday and posts on Friday received the highest engagement.

Brand Post Types Days of the Week

Magnum

Page 30: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

5

10

15

20

25

30

Positive Neutral Negative Users posted a total of 162 Posts between

Apr 01, 2015 and Jun 30, 2015 on

Magnum's wall.

User Posts

Top keywords used in the Posts

Frequency

Magnum 52

στην Good Humor 26

καμπάνια του Magnum 25

Good Humor για τη 25

dream trop supère boonnn

24

Magnum

Page 31: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

6%

94%

Brand Participation Brand Non Participation

8%

5%

87%

Posititve Negative Neutral

User Posts - Engagement

Magnum responded to 9 conversations generated by the 162 Posts fans published.

Magnum appears to participate more when Fan conversations have greater positive vibes than negative.

Brand Responses Sentiment of User Posts

Magnum

Page 32: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Analysis of Häagen-Dazs USA Facebook Page

Apr 01, 2015 - Jun 30, 2015

Page 33: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Häagen-Dazs usa

Fans 1,334,679

New Fans 71,598

Fan Growth 5.36%

Country United States

Demographics Mostly Older, Female and Attached.

Häagen-Dazs usa has 71,598 new Likes and an audience base of 1,334,679 fans who are mostly Older, Female and Attached.

Häagen-Dazs

Page 34: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Posts

Brand User

Engagement Score 223 Total Fan Posts 625

Total Posts 17 Brand Response Rate 28.80%

Total Likes 10,199 Average Reply Time 20 hrs

Total Comments 836 General Sentiment Neutral

Total Shares 1,884

Häagen-Dazs usa had 17 new Posts, and their most recent campaign is #MadeLikeNoOther.

Content & Campaigns

Most Engaging Content Type Special Offer Most Engaging Campaign Gelato Bar

Least Engaging Content Type Contest Most Recent Campaign #MadeLikeNoOther

Most Prolific Content TypeRecipes/Product

Updates

Häagen-Dazs

Page 35: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Growth

1,220,000

1,240,000

1,260,000

1,280,000

1,300,000

1,320,000

1,340,000

1,360,000

Häagen-Dazs usa had a growth rate of 5.36% between Mar 31, 2015 and Jun 30, 2015.

Total Fans 1,334,679

New Fans 71,598

Häagen-Dazs

Page 36: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement

0

100

200

300

400

500

600

700

800

900

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr 6-May 13-May 20-May 27-May 3-Jun 10-Jun 17-Jun 24-Jun

Häagen-Dazs usa had an engagement of 223 and the highest engagement was 766.

Häagen-Dazs

Page 37: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Community Analysis

Häagen-Dazs usa fans are mostly Older, Female and Attached.

Häagen-Dazs usa fans are largely from United States followed by France.

Fan Demographics Distribution of Fans

25%

75%

male female

0% 10% 20% 30%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40%

Single

In a Relationship

Engaged

Married

UnKnown

0K 200K 400K 600K 800K 1,000K

United States

France

Indonesia

United Kingdom

Hong Kong

Mexico

Malaysia

Canada

Philippines

Hungary

Häagen-Dazs

Page 38: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

1

2 Häagen-Dazs usa posted a total of 17 Posts

between Apr 01, 2015 and Jun 30, 2015.

Brand Posts

Top keywords used in the Posts

Frequency

Chocolate Caramelized Oat

ice5

MadeLikeNoOther 5

Häagen-Dazs 5

cover photo 4

artisans 3

Häagen-Dazs

Page 39: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

35%

65%

Brand Participation Brand Non Participation

94%

0%

6%

Posititve Negative Neutral

Brand Posts - Engagement

Häagen-Dazs usa responded to 6 conversations generated by the 17 Posts they published.

Häagen-Dazs usa receives more positive than negative vibes from comments on their Posts.

Brand Responses Sentiment on Brand Posts

Häagen-Dazs

Page 40: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Mon, May 11 at 3:02 PM EDT

FYI free ice cream at Häagen-Dazs!

Engagement Score

Likes Comments Shares Sentiment

766 2,370 171 801 Neutral

Fri, May 1 at 9:24 AM EDT

Häagen-Dazs updated their cover photo.

Tue, May 12 at 12:55 PM EDT

Happy #HDFreeConeDay! There's no wrong way to enjoy your free scoop. http://bit.ly/1DjmkrA

Engagement Score

Likes Comments Shares Sentiment

664 1,549 281 543 Positive

Engagement Score

Likes Comments Shares Sentiment

317 546 76 203 Positive

Häagen-Dazs

Page 41: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 2 4 6 8 10

0 200 400 600 800 1000

Photos

Videos

Links

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 2 4 6 8

0 100 200 300 400

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Brand Posts - Analysis

Most of Häagen-Dazs usa posts were Photos, and posts with Links received the highest engagement.

Most of Häagen-Dazs usa posts were published on Monday and posts on Friday received the highest engagement.

Brand Post Types Days of the Week

Häagen-Dazs

Page 42: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

10

20

30

40

50

60

70

80

90

Positive Neutral Negative Users posted a total of 625 Posts between

Apr 01, 2015 and Jun 30, 2015 on Häagen-

Dazs usa's wall.

User Posts

Top keywords used in the Posts

Frequency

Häagen-Dazs 274

ice cream 190

chocolate 55

flavor 45

Free Cone Day 38

Häagen-Dazs

Page 43: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

29%

71%

Brand Participation Brand Non Participation

31%

5%64%

Posititve Negative Neutral

User Posts - Engagement

Häagen-Dazs usa responded to 180 conversations generated by the 625 Posts fans published.

Häagen-Dazs usa appears to participate more when Fan conversations have greater positive vibes than negative.

Brand Responses Sentiment of User Posts

Häagen-Dazs

Page 44: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Content Intel

0 1 2 3 4 5 6 7 8

0 50 100 150 200 250 300 350

Engagement-oriented

posts

Special Offer

Recipes/Product

Updates

Contest

Number of Posts

Engagement Score

Engagement Score Number of Posts

Most of Häagen-Dazs usa posts were around 'Recipes/Product Updates', and posts around 'Special Offer' received the highest engagement.

Häagen-Dazs

Page 45: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 2 4 6 8

0 20 40 60 80 100

#MadeLikeNoOther

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 5 10 15

0 100 200 300 400

#MadeLikeNoOther

All-new Artisan

Collection

Peppermint Bark

Number of Posts

Engagement Score

Engagement Score Number of Posts

Campaign Intel – 3 most recent campaigns

Between Apr 01, 2015 and Jun 30, 2015, #MadeLikeNoOther was the most engaging campaign run by Häagen-Dazs usa.

Overall, Peppermint Bark engaged the best out of the recent 3 campaigns run by Häagen-Dazs usa.

Apr 01, 2015 - Jun 30, 2015 Entire Campaign

Häagen-Dazs

Page 46: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Analysis of Ben & Jerry's Facebook Page

Apr 01, 2015 - Jun 30, 2015

Page 47: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Ben & Jerry's

Fans 7,789,838

New Fans 253,385

Fan Growth 3.25%

Country Worldwide

Demographics Mostly Young, Female and Attached.

Ben & Jerry's has 253,385 new Likes and an audience base of 7,789,838 fans who are mostly Young, Female and Attached.

Ben & Jerry's

Page 48: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Posts

Brand User

Engagement Score 49 Total Fan Posts 301

Total Posts 20 Brand Response Rate 1.66%

Total Likes 4,067 Average Reply Time 1 day, 3 hrs, 8 mins

Total Comments 448 General Sentiment Neutral

Total Shares 2,571

Ben & Jerry's had 20 new Posts.

Content & Campaigns

Most Engaging Content Type Special Offer

Least Engaging Content Type Brand News

Most Prolific Content Type Special Offer

Ben & Jerry's

Page 49: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Growth

7,400,000

7,450,000

7,500,000

7,550,000

7,600,000

7,650,000

7,700,000

7,750,000

7,800,000

7,850,000

Ben & Jerry's had a growth rate of 3.25% between Mar 31, 2015 and Jun 30, 2015.

Total Fans 7,789,838

New Fans 253,385

Ben & Jerry's

Page 50: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement

0

50

100

150

200

250

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr 6-May 13-May 20-May 27-May 3-Jun 10-Jun 17-Jun 24-Jun

Ben & Jerry's had an engagement of 49 and the highest engagement was 216.

Ben & Jerry's

Page 51: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Community Analysis

Ben & Jerry's fans are mostly Young, Female and Attached.

Ben & Jerry's fans are largely from India followed by Philippines.

Fan Demographics Distribution of Fans

Ben & Jerry's

27%

73%

male female

0% 20% 40% 60%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40%

Single

In a Relationship

Engaged

Married

UnKnown

0K 5K 10K 15K 20K 25K 30K

India

Philippines

Indonesia

Pakistan

Puerto Rico

Turkey

Malaysia

Algeria

Hong Kong

Japan

Page 52: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

1

2

3 Ben & Jerry's posted a total of 20 Posts

between Apr 01, 2015 and Jun 30, 2015.

Brand Posts

Top keywords used in the Posts

Frequency

Free Cone Day 9

FREE ice cream 6

April 4

Meet Flavor Guru 3

scoop shop 2

Ben & Jerry's

Page 53: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

87%

0% 13%

Posititve Negative Neutral

Brand Posts - Engagement

Ben & Jerry's receives more positive than negative vibes from comments on their Posts.

Sentiment on Brand Posts

Ben & Jerry's

Page 54: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Ben & Jerry's

Tue, Apr 14 at 8:32 AM EDT

It’s finally here! Free Cone Day is TODAY! Find your local participating scoop shop, and come get yo ..

Engagement Score

Likes Comments Shares Sentiment

377 376 127 1,411 Positive

Mon, Apr 13 at 3:00 PM EDT

So close you can almost taste it! Free Cone Day is April 14th!! Plan ahead to visit your local scoop ..

Fri, Apr 17 at 2:00 PM EDT

Ben & Jerry's's BRRR-ito is arriving on 4/20, naturally.

Engagement Score

Likes Comments Shares Sentiment

227 297 118 730 Positive

Engagement Score

Likes Comments Shares Sentiment

117 1,467 35 232 Positive

Page 55: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 2 4 6 8 10

0 20 40 60 80 100 120

Links

Photos

Videos

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 2 4 6 8

0 50 100 150 200

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Brand Posts - Analysis

Most of Ben & Jerry's posts were Links, and posts with Links received the highest engagement.

Most of Ben & Jerry's posts were published on Wednesday and posts on Tuesday received the highest engagement.

Brand Post Types Days of the Week

Ben & Jerry's

Page 56: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

5

10

15

20

25

30

35

40

Positive Neutral Negative Users posted a total of 301 Posts between

Apr 01, 2015 and Jun 30, 2015 on Ben &

Jerry's's wall.

User Posts

Top keywords used in the Posts

Frequency

Jerry 261

Ben 247

Ice Cream 46

One 41

two crowdfunded 37

Ben & Jerry's

Page 57: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

2%

98%

Brand Participation Brand Non Participation

23%

8%

69%

Posititve Negative Neutral

User Posts - Engagement

Ben & Jerry's responded to 5 conversations generated by the 301 Posts fans published.

Ben & Jerry's appears to participate more when Fan conversations have greater positive vibes than negative.

Brand Responses Sentiment of User Posts

Ben & Jerry's

Page 58: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Content Intel

0 1 2 3 4 5 6 7 8 9 10

0 10 20 30 40 50 60 70 80 90

Brand News

Others

Engagement-oriented

posts

Special Offer

Recipes/Product

Updates

Number of Posts

Engagement Score

Engagement Score Number of Posts

Most of Ben & Jerry's posts were around 'Special Offer', and posts around 'Special Offer' received the highest engagement.

Ben & Jerry's

Page 59: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Analysis of Cold Stone Creamery Facebook Page

Apr 01, 2015 - Jun 30, 2015

Page 60: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Cold Stone Creamery

Fans 1,978,956

New Fans 1,390

Fan Growth .07%

Country United States

Demographics Mostly Young, Female and Attached.

Cold Stone Creamery has 1,390 new Likes and an audience base of 1,978,956 fans who are mostly Young, Female and Attached.

Cold Stone Creamery

Page 61: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Posts

Brand User

Engagement Score 106 Total Fan Posts 441

Total Posts 67 Brand Response Rate 36.28%

Total Likes 45,920 Average Reply Time 18 hrs, 9 mins

Total Comments 1,273 General Sentiment Neutral

Total Shares 2,942

Cold Stone Creamery had 67 new Posts.

Cold Stone Creamery

Page 62: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Growth

1,976,000

1,976,500

1,977,000

1,977,500

1,978,000

1,978,500

1,979,000

1,979,500

Cold Stone Creamery had a growth rate of 0.07% between Mar 31, 2015 and Jun 30, 2015.

Total Fans 1,978,956

New Fans 1,390

Cold Stone Creamery

Page 63: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement

0

50

100

150

200

250

300

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr 6-May 13-May 20-May 27-May 3-Jun 10-Jun 17-Jun 24-Jun

Cold Stone Creamery had an engagement of 106 and the highest engagement was 246.

Cold Stone Creamery

Page 64: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Community Analysis

Cold Stone Creamery fans are mostly Young, Female and Attached.

Cold Stone Creamery fans are largely from United States followed by Puerto Rico.

Fan Demographics Distribution of Fans

Cold Stone Creamery

34%

66%

male female

0% 10% 20% 30% 40%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40% 50%

Single

In a Relationship

Engaged

Married

UnKnown

0K 500K 1,000K 1,500K 2,000K

United States

Puerto Rico

Taiwan

Canada

Indonesia

Philippines

India

United Arab Emirates

Nigeria

Page 65: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

1

2 Cold Stone Creamery posted a total of 67

Posts between Apr 01, 2015 and Jun 30,

2015.

Brand Posts

Top keywords used in the Posts

Frequency

ice cream 29

Cold Stone Creamery

15

delicious 12

Creation 10

Dad 7

Cold Stone Creamery

Page 66: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

15%

85%

Brand Participation Brand Non Participation

93%

2%

5%

Posititve Negative Neutral

Brand Posts - Engagement

Cold Stone Creamery responded to 10 conversations generated by the 67 Posts they published.

Cold Stone Creamery receives more positive than negative vibes from comments on their Posts.

Brand Responses Sentiment on Brand Posts

Cold Stone Creamery

Page 67: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Cold Stone Creamery

Sat, Apr 25 at 6:23 PM EDT

Go ahead, you deserve it!

Engagement Score

Likes Comments Shares Sentiment

246 1,879 41 99 Positive

Thu, Jun 25 at 5:30 PM EDT

Cookie Doughn't You Want Some

Do I want some? The answer is always ‘Yes.’

Thu, Jun 4 at 8:08 PM EDT

Sprinkles of happiness!

Engagement Score

Likes Comments Shares Sentiment

235 1,755 71 81 Positive

Engagement Score

Likes Comments Shares Sentiment

231 1,773 39 89 Positive

Page 68: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 10 20 30 40 50 60 70

0 20 40 60 80 100 120 140

Photos

Links

Plain Text

Videos

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 5 10 15

0 50 100 150

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Brand Posts - Analysis

Most of Cold Stone Creamery posts were Photos, and posts with Photos received the highest engagement.

Most of Cold Stone Creamery posts were published on Friday and posts on Thursday received the highest engagement.

Brand Post Types Days of the Week

Cold Stone Creamery

Page 69: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

5

10

15

20

25

30

35

40

45

Positive Neutral Negative Users posted a total of 441 Posts between

Apr 01, 2015 and Jun 30, 2015 on Cold

Stone Creamery's wall.

User Posts

Top keywords used in the Posts

Frequency

Cold Stone Creamery 278

ice cream 135

Grill 61

Cafe Del Mar 60

Bait Shack 60

Cold Stone Creamery

Page 70: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

36%

64%

Brand Participation Brand Non Participation

34%

18%

48%

Posititve Negative Neutral

User Posts - Engagement

Cold Stone Creamery responded to 160 conversations generated by the 441 Posts fans published.

Cold Stone Creamery appears to participate more when Fan conversations have greater positive vibes than negative.

Brand Responses Sentiment of User Posts

Cold Stone Creamery

Page 71: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Analysis of Blue Bunny Ice Cream Facebook Page

Apr 01, 2015 - Jun 30, 2015

Page 72: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Blue Bunny Ice Cream

Fans 764,958

New Fans 1,989

Fan Growth .26%

Country United States

Demographics Mostly Older, Female and Attached.

Blue Bunny Ice Cream has 1,989 new Likes and an audience base of 764,958 fans who are mostly Older, Female and Attached.

Blue Bunny Ice Cream

Page 73: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Brand Overview

Posts

Brand User

Engagement Score 395 Total Fan Posts 439

Total Posts 55 Brand Response Rate 21.41%

Total Likes 92,594 Average Reply Time 14 hrs, 15 mins

Total Comments 2,143 General Sentiment Positive

Total Shares 3,729

Blue Bunny Ice Cream had 55 new Posts.

Blue Bunny Ice Cream

Page 74: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Fan Growth

761,500

762,000

762,500

763,000

763,500

764,000

764,500

765,000

765,500

Blue Bunny Ice Cream had a growth rate of 0.26% between Mar 31, 2015 and Jun 30, 2015.

Total Fans 764,958

New Fans 1,989

Blue Bunny Ice Cream

Page 75: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Engagement

0

100

200

300

400

500

600

700

800

900

1,000

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr 6-May 13-May 20-May 27-May 3-Jun 10-Jun 17-Jun 24-Jun

Blue Bunny Ice Cream had an engagement of 395 and the highest engagement was 886.

Blue Bunny Ice Cream

Page 76: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Community Analysis

Blue Bunny Ice Cream fans are mostly Older, Female and Attached.

Blue Bunny Ice Cream fans are largely from United States followed by Puerto Rico.

Fan Demographics Distribution of Fans

Blue Bunny Ice Cream

8%

92%

male female

0% 10% 20% 30% 40%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40%

Single

In a Relationship

Engaged

Married

UnKnown

0K 200K 400K 600K 800K

United States

Puerto Rico

Philippines

Mexico

India

Pakistan

Canada

United Kingdom

Peru

Page 77: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

1

2

3 Blue Bunny Ice Cream posted a total of 55

Posts between Apr 01, 2015 and Jun 30,

2015.

Brand Posts

Top keywords used in the Posts

Frequency

Ice Cream 20

Blue Bunny 18

Jimmie Johnson 6

Scoops 5

D.C res 3

Blue Bunny Ice Cream

Page 78: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

31%

69%

Brand Participation Brand Non Participation

94%

0%

6%

Posititve Negative Neutral

Brand Posts - Engagement

Blue Bunny Ice Cream responded to 17 conversations generated by the 55 Posts they published.

Blue Bunny Ice Cream receives more positive than negative vibes from comments on their Posts.

Brand Responses Sentiment on Brand Posts

Blue Bunny Ice Cream

Page 79: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

Most Engaging Brand Posts

Blue Bunny Ice Cream

Tue, May 26 at 1:30 PM EDT

Now that it’s (unofficially) summer, you can find us here.

Engagement Score

Likes Comments Shares Sentiment

886 8,986 184 112 Positive

Mon, Jun 1 at 3:42 PM EDT

If you love cookies and you love ice cream, you’re going to love our delicious new treat. Introducin ..

Tue, Apr 7 at 12:01 PM EDT

Looking for a fun & fresh way to welcome in the warmer weather? This fruit frosty has major a’peel! ..

Engagement Score

Likes Comments Shares Sentiment

827 5,684 125 262 Positive

Engagement Score

Likes Comments Shares Sentiment

802 5,453 70 242 Positive

Page 80: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0 10 20 30 40 50 60

0 100 200 300 400 500

Photos

Videos

Links

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 2 4 6 8 10

0 200 400 600 800

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Brand Posts - Analysis

Most of Blue Bunny Ice Cream posts were Photos, and posts with Photos received the highest engagement.

Most of Blue Bunny Ice Cream posts were published on Monday and posts on Tuesday received the highest engagement.

Brand Post Types Days of the Week

Blue Bunny Ice Cream

Page 81: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

0

5

10

15

20

25

30

35

40

45

50

Positive Neutral Negative Users posted a total of 439 Posts between

Apr 01, 2015 and Jun 30, 2015 on Blue

Bunny Ice Cream's wall.

User Posts

Top keywords used in the Posts

Frequency

Ice Cream 344

Blue Bunny Ice Cream 313

AD 51

good 49

Summer 49

Blue Bunny Ice Cream

Page 82: Comparison of Haagen-Dazs, Ben & Jerrys, Baskin Robbins, Cold Stone Creamery and Other Top Ice Cream Brands on Facebook

21%

79%

Brand Participation Brand Non Participation

59%

5%

36%

Posititve Negative Neutral

User Posts - Engagement

Blue Bunny Ice Cream responded to 94 conversations generated by the 439 Posts fans published.

Blue Bunny Ice Cream appears to participate more when Fan conversations have greater positive vibes than negative.

Brand Responses Sentiment of User Posts

Blue Bunny Ice Cream