compleate report
TRANSCRIPT
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CONTENT
CHAPTER
NO
NAME OF THE PARTICULAR PAGE NO
1.
INTRODUCTIN
1.1 Project Synopsis
1.2 Company Profile
1.3 Project over view
4-18
4-7
9-11
16-18
2.
SOFTWARE REQUIREMENT AND
SPECIFICATION
2.1 Introduction
2.2 Overall Description
2.3 Specific Requirements
2.4 Design Constraints
19-28
20-22
23-25
26-27
28
3.
SYSTEM DESIGN
3.1 Introduction
3.2 Applicable Document
3.3 Functional
Decomposition
3.4 Description of Program
3.5 Description of
Component
3.6 Feasibility Study
29-44
30-31
32
33
33-40
41-43
44
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4.
DATA BASE DESIGN
4.1 Introduction
4.2 Entity Relationship
Diagram
4.3 S- Designer
4.4 Description of table
and field
47-58
46
47-49
50-53
54-58
5.
DETAILED DESIGN
5.1 Introduction
5.2 Applicable Document
5.3 Structure of Software
Package
5.4 Modular Description
Design
5.5 Detailed Design
59-71
60
60
60
61-64
64-71
6.
USER MAUAL
6.1 Scope
6.2 Operation Procedure
6.3 Invoking
6.4 Screen Shot
72-101
73
74-76
76
77-101
7. TEST CASES
7.1 Introduction
7.2 Testing
102-114
103
103-105
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7.3 Test Cases 106-112
8. BIBLIOGRAPHY 114
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CHAPTER -1
INTRODUCTION
Project synopsis
1.Title of the Project
Online Help Desk System
2. Objective of the Project
Online Helpdesk is expected to automate the process of problem logging and
also to provide statistical information for problem analysis. Hopefully with the
Online Helpdesk System, all technical problems are monitored, and escalated to
the proper channel. In addition, with the system the flow or process of handling
problems will become more systematic and documented.
3. Project Category
RDBMS – Web Based Project
4. Language(s) to be used
• S-DESIGNOR-As Data Modeling Tool
• HTML Web Page as Front End
•
Sybase SQL anywhere 5.0 as back end• Java server pages-as web based technology.
5. Structure of the program
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Analysis
Existing Technical Support:
The system is mainly developed for Information System MRPL.
Presently IS department of MRPL solves different technical problems of users by
partially computerized. The users will raise the complaints by mail to complaint
box through MRPL intranet or by phone call to Help Desk Administrator (HAD).
He documents it manually. Then he will assign the complaint to the technical
person (Engineer). Technical person will solve the problem.
Draw Backs:
1) Lack of collection of complaint details.
2) Difficult to prepare the analysis reports because of lack of information
3) Can not use technical support efficiently
Proposed System:-
The proposed system will provide some significant importance to the
management as well as the users of the system. With the online helpdesk:
• The new intranet based customer portal is developed to capture the
customer’s complaints online
• Time taken to complete users daily task will be shorten since the system will
be able to alert the technical staff in case of problem. Thus, it will be able to
reduce delays.
• Information and knowledge sharing among the users will become more
effective since users will be able to gather information such as complaint
status and the availability of the resources
• Management will be able to keep track of support provided by the ITTechnical support.
• Avoid unnecessary escalation and inappropriate resource allocation.
• Analysis can be easily done using this system to make major decisions
•
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Requirements Online Help Desk System:-
i) To develop a web based Online Helpdesk for ISD MRPL (InformationSystem Department). This system will be able to help users to automate the
process of
Problem logging to IT technical support via the web-based system.
ii) To enable management to measure problems resolved by IT technical
support to give
them a fair rating during KPI(Key Performance Indicator) review.
iii) To reduce turnaround time to complete problems logged by users.
iv) To produce different reports that are used during Analysis of the system to
make major decisions
6. Modules of Online Help Desk System:-
• Administrative task handling module
- In this module Super Administrator is responsible for creating new user
• Job allocation module
-In this module Help Desk Administrator allocate the calls to Service
Engineer
• Job service module
- In this module Service Engineer will review / update the status of the
call
• Analysis module
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-In this module Manager will generate business reports to make major
decisions about the system
• User Module
- In this module End User will raise the ticket/complaints.
7. Any other information :-
- The definition and maintenance of the database is done through the SYBASE
SQL user interface.
8. Future scope of the Project :-
-The scopes of the online helpdesk are such as:
1) The online helpdesk is developed mainly to support IS department MRPL and
will be used by different departments users.
2) To log technical problem such as hardware problem, unlock of password, etc.
3) To monitor and track all problems reported to the IT Technical Support.
4) To produce statistical and summarize information for the management. The data
provided will be used during KPI (Key Performance Indicator) review.
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Company Profile
MRPL at Night Light
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1.2 COMPANY PROFILE:
MRPL A ISO 9001:2000 & ISO 14001:2004 CERTIFIED COMPANY :
Mangalore Refinery And Petrochemicals Limited(MRPL) is a state –of – art
refinery and subsidiary of Oil and Natural Gas Corporation Limited(ONGC).
Mangalore Refinery and Petrochemicals Limited (MRPL), an organization with
an asset base of over 7,000 cores .
Ownership
The ownership pattern of the company is as follows:
Oil and Natural Gas Corporation (ONGC) - - 72%
HPCL - - 16%
Equity with public and financial institutions - - 12%
Genesis of MRPL
The seeds of this project were sown in the year 1987 when HPCL were looking
for a partner in their venture to start a refinery. Among the many bidders for the
deal, Adithya Birla group was selected.
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History
Before acquisition by ONGC in March 2003, MRPL was a joint venture Oil
Refinery promoted by M/s Hindustan Petroleum Corporation Limited (HPCL), a
public sector company and M/s IRIL and associates (AV Birla Group). MRPL
was set up in 1988 with the initial processing capacity of 3.0 Million Metric tones
per annum that was later expanded to the present capacity of 9.69 Million Metric
tones per annum. The Refinery was conceived to maximize middle distillates,
with capability to process light to heavy and sour to sweet Crude with 24 to 46
API gravity. On 28th March 2003, ONGC acquire the total share holding of A.V.
Birla Group and further infused equity capital of Rs.600 cores thus making
MRPL a majority held subsidiary of ONGC. The lenders also agreed to the Debit
Restructuring Package (DRP) proposed by ONGC, which included, interlaid, and
conversion up to Rs 365 core of their loans into equity. Subsequently, ONGC has
required equity allotted to the lenders pursuant to DRP raising ONGC's holding
in MRPL to 71.62 percent. The implementation of DRP in March 2003 within 4
weeks of acquiring equity in MRPL by ONGC has changed the credit profile of
the company. ICRA has assigned A1+ rating (indicating highest safety) to the
Short Term Borrowing program of MRPL on a standalone basis.
Location of MRPL
The refinery is located in Dakshina Kannada district of Karnataka. It is at a
distance of 22 kms from Mangalore. The organization is spread over an area of
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about 1404 acres. The refinery was set up with the view to meet the needs of
Southern India. The choice of the location was based in the proximity to seaport,the New Mangalore Port Trust. The port is at a distance of 16 km from the site of
the company. The port has a dedicated, totally mechanized jetty for handling the
products of MRPL.
Vision and Mission of the Company
To be a world class refinery committed to
Environment Protection.
Safety of Employees and Society.
Quality Products and Services to Customers.
Capacity of MRPL
The work in the project started in the year 1992 and the first phase was
commissioned 1996, which had a processing capacity of 3 MMTPA (Million
Metric Ton Per Annum). The work in the second phase of the project started soon
after the commissioning of the first phase. The same was commissioned in the
year 1999, and had a processing capacity of 6.96 MMTPA. The total capacity of
the plant at present is 9.96 MMTPA (Million Metric Ton per Unit) and it will
have a gradual increase in the future.
Sourcing of raw Materials
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The raw material for the company is sourced mainly from Bombay High, Gulf
countries, Latin American countries and African countries. The raw material is brought to the port through bulk oil containers. The cargo unloaded at the port is
directly pumped to the storage tanks of the company through a pipeline that is
approximately 16 kms in length. The raw material so stored is again pumped to
the different units as per production schedule. The finished products are also
pumped to the respective storage tanks.
Role of Information Systems Department in MRPL
The information System department was started with a mission to
develop, maintain and upgrade information systems by optimum utilization of
overall
Corporate information resources in a systematic manner to achieve and
strengthen overall business objectives, setup function-wise selection for software
and hardware.
Information systems function takes care of hardware and software
requirements of the system functions, consisting of online multi-user
computerization of the refinery.
It prepares guidelines and implementation policies in the areas of
integrated functional system, authentic software, standardization networking,
office automation system, benchmark, people and technology, commercial
functions etc. it looks after system study, system development, implementation,
database administration etc.
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FIREWALL SERVER: Check Point 2000
INTERNET WEB SERVER: Apache Web Server
DNS SERVER: To translate host names to numerical Internet
Protocol addresses.
ANTIVIRUS SERVER: For detection and deletion of viruses.
RAS SERVER: For remote accessing of network using modem.
DATA ACQUISITION SERVER: Running under ORACLE-NT
Environment.
INTRUSION DETECTION SERVER: Information Systems Department
was started with a mission to develop, maintain, and upgrade information
systems by optimum utilization of overall corporate information resources in a
systematic manner to achieve and strengthen overall business objective, setup
function-wise selection/ policies for software and hardware.
It prepares guidelines and implement policies in the areas of
integrated functional system, authentic software, standardization, networking,
office automation system, benchmark, people and technology and commercial
functions etc., It looks after System study, System development, implementation,
database administration etc.
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Information system department caters to the information requirements of the
Plant and its offices. It has to its credit of developing an in-house. Integrated ERPSolution covering both the Commercial Area and the Plant Area. It integrates the
various activities of Oil Accounting, Payroll, Finance, Purchase, Materials, Plant
Maintenance, Human Resource and Attendance Recording.
These Systems were developed in HTML web page as Front-end development tool
and Sybase SQL as Back-end Database Server.
We have around 700 PCs, 10 servers and 400 printers distributed
across the refinery and offices in Mumbai, Bangalore and Delhi. Almost all these
PCs are connected through internal network. We have our own Mailing Server,
which receives and distributes all the mails of individual users.
1.3 PROJECT OVER VIEW:
Computers and computer applications are finding its voyage to each and
every field of mankind. Data and information are the primary necessities in the
field of information technology. The manipulation and utilization of these data in
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These entire IT infrastructures are being maintained through Annual
Maintenance Contract (AMC) by deploying in house resident service engineers.
Online Help Desk System will provide a web-based environment to all
those system users. MRPL users will login to Online Help Desk System. User
will register his service call ticket detail such as PC/Printer number, user phone
no etc. Help Desk Personal (HAD) is responsible for assigning the complaint to
IT Technical Engineers. IT Technical Engineers solve the problem and enters
ticket closing details. Administrator is responsible for create and maintain the
users. Manager uses this system to make administrative decisions.
1.2.2 Advantages of the Project:
The main advantage of this project is:-
• The new intranet based customer portal is developed to capture
The customer’s complaints online
• Time taken to complete users daily task will be shorten since
the system will be able to alert the technical staff in case of
problem. Thus, it will be able to reduce delays.
• Information and knowledge sharing among the users will
become more effective since users will be able to gather
information such as complaint status and the availability of the
resources
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• Management will be able to keep track of support provided by
the IT Technical support.
• Avoid unnecessary escalation and inappropriate resource
allocation.
• Analysis can be easily done using this system to make major
decisions
1.2.3 Features Of the Project:
Flexibility :- All the users of the system can easily navigate the and get the
necessary information about their complaints.
Timeless :-This system carries out al the operations with consumption of vey less
time.
Security :- Security of the system is maintained by giving access to only
authenticated users. Authentication of the user is achieved through his user id and
password
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Chapter - 2
SOFTWARE REQUIRE MENT
AND SPECIFICATION
2. 1 Introduction:-
Computers and computer applications are finding its voyage to each and
every field of mankind. Data and information are the primary necessities in the
field of information technology. The manipulation and utilization of these data in
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2.1.3 Definitions, Acronyms, Abbreviations:-
JSP: Java Server Pages
GUI: Graphical User Interface
MDI: Multiple Document Interface
OC4J: Oracle Container for J2EE
J2EE: Java2 Enterprise Edition
JVM: Java Virtual Machine
CDM: Conceptual Data Model
2.1.4 Reference:-
AN INTEGRATED APPROACH TO SOFTWARE ENGINEERING
- By Pankaj Jalote
JAVA PROGRAMMING
- By E Balaguru Swamy
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THE COMPLETE REFENCE JSP
- By Phil Hanna
2.1.5 Web site referred:-
www.google.com
www.mrplindia.com
www.sybase.com
www.oracle.com
2.1.6 Developer’s Responsibilities Overview:-
The developer is responsible for:
Developing the system.
Installing the software on the client’s hardware.
Maintaining the system for a period of one month after installation.
2.2.Over all description:
2.2.1 Product Perspective
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Product perspective is essentially the relationship of the product to
other products; defining if possible the product is independent or is a partof the larger product, and what the principle interfaces of the product are.
The product, Online Help Desk System is an independent
product. It does not depend on any other product or system.
2.2.2 Product Function :
In MRPL Information System Department plays a very crucial role of
implementing around 700 personal desktops, 300 printers all are connected
through local area network and wide area network in other branch offices at
Mumbai ,Delhi and Bangalore.
These entire IT infrastructures are being maintained through Annual
Maintenance Contract (AMC) by deploying in house resident service engineers.
Online Help Desk System will provide a web-based environment to all
those system users. MRPL users will login to Online Help Desk System. User
will register his service call ticket detail such as PC/Printer number, user phone
no etc. Help Desk Personal (HAD) is responsible for assigning the complaint to
IT Technical Engineers. IT Technical Engineers solve the problem and enters
ticket closing details. Administrator is responsible for create and maintain the
users. Manager uses this system to make administrative decisions.
2.2.4 User Characteristics:
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This has a user-friendly interface. The user of the system includes
all computer users in MRPL. The user will have some basic knowledge of computer and its function. It is built in such a way that we can operate this
software by clicking and entering values.
2.2.5 Advantages of the project:
The main advantage of this project is:-
• The new intranet based customer portal is developed to capture
The customer’s complaints online
• Time taken to complete users daily task will be shorten since
the system will be able to alert the technical staff in case of problem.
Thus, it will be able to reduce delays.
• Information and knowledge sharing among the users will
become more effective since users will be able to gather
information such as complaint status and the availability of the
resources
• Management will be able to keep track of support provided by
the IT Technical support.
• Avoid unnecessary escalation and inappropriate resource
allocation.
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2.3.4 Performance Requirements:
This part of an SRS specifies the performance Constraints on the
software system. All the requirements relating to the performance
characteristics of the system must be clearly specified .There are two
performance requirements: Static and Dynamic
Static Requirements are those that do not impose constraint on the
execution characteristics of the system. These include requirements like
the number of terminals to be supported, the number of simultaneous
users to be supported, and the number of files that the system has to
process and their sizes.
Dynamic requirements specify constraints on the execution
behavior of the system. These typically include response time and
Throughput constraints on the system.
2.4 Design Constraints:
2.4.1Software Constraints:
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The system is expected to run under Windows Operating System.
The PC should support Java Server Pages (JSP) and System SQLSoftware.
2.4.2Hardware Constraints:
The system will run on a PC minimum RAM 256 MB and disk
capacity 40GB.
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CHAPTER - 3
SYSTEM DESIGN
3.1.1. Introduction:
• System analysis:
System analysis is the application of the system
approach to the problem solving using computers. Analyst
must consider its elements-output and inputs processors,
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3.1.2Advantages of the Proposed System:
1) Flexibility :- User can alter the details for future without
much change in the coding procedure.
2) Optimization :- Since application server manages database
connections, database server usage is optimized.
3)Timelines:- System carries out all operations with consumption
of very less time.
4) Reliability:-Validation is done so that an error message is
displayed if entry is wrong.
5) Availability:-User can obtain data through the web pages that is by
browsing
3.2. Applicable Documents:
Applicable documents are SRS and Database design.
System design refers requirements specified in SRS and data
specified in Database design.
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3.3. Functional Decomposition:
The users of the system are categorized into 5 main modules-
• Administrator module
- In this module Super Administrator is responsible for creating new
user, system, and FAQ. He is also responsible for update the same.
• Job allocation module
- In this module Help Desk Administrator allocate the calls to ServiceEngineer
• Job service module
- In this module Service Engineer will review / update the status of
the call
• Analysis module
- In this module Manager will generate business reports to make major
decisions about the system
• User Module
- In this module End User will raise the ticket/complaints.
3.4.1 Description of Programs:
Data Flow Diagram(DFD)
The Data Flow Diagram describes the flow of data, with the help of
various levels in a crystal clear way.
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The DFD serves two purposes:
o To provide an indication of flow data are transformed as they
move
through the system.
o To depict the functions that transforms the data flow.
It provides additional information that is used during the
analysis of the information domain and serves as a basis for the
modeling function. The DFD is also known as a Data Flow Graph or
Bubble Chart.
The DFD may be also used to represent a system or software at
any level of abstraction. In fact DFD may be partitioned into levels
that represent increasing information flow and functions details.
Therefore the DFD provides a mechanism for functional modeling as
well as information flow modeling.
A level 0 DFD also called a fundamental system model or a
context model represents the entire software element as a single
bubble with input and output data indicated incoming and outgoing
arrows, respectively. Additional processes(bubbles)and information
flow paths are represented as the level 0 DFD is partitioned into reveal
more Interconnecting arrows. Each of the processes represented at
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3.4.2.2) Level 1 DFD for User:-
3.4.2.3) Level 2 for User:-
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Data base
Fig : Context Flow Diagram (CFD,
level -0)
USER
Log in
1.1.0
Invalid Log in
Ticketing
1.2.0
Ticketin
g
1.2.0
USE
Ticket info
Log in info
Vali
Ticket
info
Raise
Ticket
1.2.1
Ticket info
Raise
Ticket Data
View FAQ
1.2.3
View
FAQ
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3.4.2.4) Level 1for Administrative Module:-
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View
Ticket
1.2.2
USERTicket Data
Ticket info
View Ticket info
Administrat
or
Log in
2.1.0
Invalid Log in
Maintain
User/Syst
em
2.2.0
Administrat
User/System info
Log ininfo
Vali
User/System info
Ticket Data
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ONLINE HELP DESK
In this module Service Engineer will review / update the
status of the service call
Outputs:
All the information is stored in the corresponding
database table
3.5.4) Analysis module
Inputs:
Service Call Type,
Process Definition:
In this module Manager will generate business reports to
make major decisions about the system
Outputs:
All the corresponding information is retrieved from the
data base table and presented in the GUI interface.
3.5.4) User Module
Inputs: Employ ID, Contact Person, Phone no, Service Call Info,
Service Call Type, Date & Time.
Process Definition:
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ONLINE HELP DESK
Weak Entity
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Transacti
Employ Departme
System
Emp_Co
de
Nam
e
Creat
es
Work
s
For
Dpt_Co
de
Dpt_descripti
on
T_no
year
D_sln
ooOS_typ
e
Sl_noMod
el
Upd
ate
refe
rs
Mak
er
Refer
s
Upda
tes
Dpt_Co
de
P_typ
e
ye
ar
P_Cod
e
T_no
Vie
wsFAQ
Nam
eDescripti
on
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Represents the physical organization of the data in a graphical
format.
Generate database creation and modification scripts.
Generate extended Attributes.
CDM:-
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This includes the specification of the table structure, which makes us
to understand the internal logic of the system tables are described with their
field names, data types, table constraints ,description of the each field etc.
Table Name: Employ
FIELD
NAME
TYPE CONSTRAINTS FIELD
DESCRIPTION
emp_code integer Primary Key Employ Code
emp_name varchar(25) Not Null Employ Name
password varchar(10) Not Null Password
emp_type char(1) Not Null Employ Type
emp_dob date Not Null Data of Birth
emp_desig varchar(20) Not Null EmployDesignation
add1 varchar(50) Not Null Address1
add2 varchar(50) Address2
city varchar(20) Not Null City
pincode
Varchar()
Not Null Pincode
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NAME DESCRIPTION
maker varchar(25) Not Null System Maker
model varchar(25) Not Null System Model
sl_no varchar(25) Primary Key System Serial No
os_type varchar(25) Not null System OS type
status varchar(25) Not null System Status
Master Table
FIELD
NAME
TYPE CONSTRAINTS FIELD
DESCRIPTION
tno integer Not Null Service Call No
raisedby varchar(15) Not Null Call Raised By
handeledby varchar(15) Primary Key Call Handled By
year varchar(4) Not null Year
emp_code integer Foreign Key
reference to
employ
Employ Code
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Detail Table
FIELDNAME
TYPE CONSTRAINTS FIELDDESCRIPTION
preport varchar(200) S.C. Problem
Reported
pobserved varchar(2000) Not Null S. Call. Problem
Observed
action varchar(50) Action Taken For
Call
t_no Integer Primary Key Service Call No
year varchar(4) Primary Key Year
p_code varchar(10) Foreign Key
reference to
Problem table
Problem Code
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CHAPTER - 5
DETAILED DESIGN
5.1 Introduction:
Detailed design dictates the detailed specification of the modules.
That means, it describes what each module does in its natural language.
Detailed design where in the internal logic of every module is described in
detail.
5.2 Applicable Document:
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System Requirements and specification
System Design
Database design
5.3 Structure of Software Package:
The functional Components of the software package are:
• Login module
• Administrator module
• Job allocation module
• Job service module
• Analysis module
• User Module
5.4 Modular Description of Components:-
5.4.1. Login Module
5.4.1.1 Design Assumptions
System should not allow invalid users.
5.4.1.2 Identification of the Module
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This module is used to authenticate user before letting him to access
the software. In this form user has to enter username and password to
access the software. Software check whether the username exists or not. If
the user exists it permits to access software only when the password entered
is valid.
5.4.2 Administrative Module
5.4.2.1 Design assumptions
Creation, Deletion, and Maintains of user is done only by super
user (administrator).
5.4.2.2 Identification of the Module
Administrator is the main authority person to create ,maintain , as
well as delete the user of the system and also he can add new case
definition of the problem.
5.4.2.3 Structure chart showing the hierarchy of modules:
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Administrator Module
Maintain users Maintain ProblemMaintain System
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Appropriated message will be displayed
5.5.2 Module design of Administrative components:-
5.5.2.1 Maintain Users:
Inputs:
-Employ Code Name
- Department
-Type of user
-Personal information.
Procedural details (structured chart): -
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Administrator
Maintain Maintain System
Add
Updat
DeleteView
Add
UpdatDelete
View
Maintain FAQ
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ONLINE HELP DESK
CHAPTER - 6
USERMANUAL
6.1 Scope:
6.1.1 Identification:
Title: User’s Manual for “ONLINE HELP DESK” Software.
6.1.2 Scope:
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ONLINE HELP DESK
Sybase SQL Anywhere is an RDBMS. RDBMS stands for relational
database management system. An RDBMS is a computer program which
provides the user the facility to store and retrieve the data in a manner
consistent with a defined model, called the relational model.
Sybase SQL Anywhere is a complete client/server DBMS that ships
with Visual Basic. SQL Anywhere is a standard database and also has a multi
user SQL network server. The standard SQL anywhere is available for
Windows 3.x, Windows NT, OS/2, a. It is very simple to use.
How to set a Data Source Name(DSN):
1) Open control panel
2) Open ODBC Connection
3) Then Click Add
4) Select the Sybase SQL Anywhere and give the username as dba and
password sql
5) Select the database file of the project and then click OK
FEATURES:
The SQL Anywhere database includes cascading updates and deletes;
Bi-directional, scrollable, updateable cursors and updateable multi-table
views.
SQL Anywhere includes extensive data type conversion. Data type can
be compared with or used in any expression with all other data types.
It supports entity and referential integrity, which is specified in theCREATE TABLE and ALTER TABLE commands.
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SQL Anywhere database can be up to 12TB (Tera bytes), each table
can be up to 1024 GB (Giga Bytes) in size, with a potential 999 columns.
The SQL Anywhere database structure is easy to visualize and
understand. It has the ability to create any number of temporary relationships
between tables. Sybase provides the database access language called SQL,
which stands for Structured Query Language. SQL is English like language,
which is used to store and retrieve data from database. This language is non-
procedural.
6.3 Invoking:
The Online Help Desk Administration module invoked by writing
the URL name using the internet explorer or mozilla firefox.
http://localhost:8888/HD/Homepage.html
The User module is also invoked by writing the URL name using
the internet explorer or Mozilla Firefox.
http://localhost:8888/HD/Homepage.html
SCREEN SHOTS
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ONLINE HELP DESK
This is the Home Page of MRPL Online Help Desk System. The home
page has the link to Login ,About the System, Contact and Frequently Asked
Questions.
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ONLINE HELP DESK
In this page all the employs list will be displayed and
Administrator has to select the link to update the user profile. In the update screen
administrator can update all the values except user id
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In this page Administrator has to supply the new System information
that are to be installed in MRPL
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This is the form to raise the Software complaints. All the fields should be
entered
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The user can also visit this page to solve their problem by themselves
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JOB ALLOCATION MODULE
In this page Help Desk Personal Can assign the raised Service
Call to the in house Service Call engineer.
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In this page Help Desk Personal will assign the Service Call to the
Service Engineer displayed in the list.
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Help Desk Personal also having power to delete the unwanted service calls
JOB SERVICE MODULE
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From this page Service Call Engineer can view the new calls assigned and other
call information also.
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In this page Service Call Engineer will select the calls that their status
to be updated
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In this page Service call status will be updated to appropriate Status
ANALYSIS MODULE
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This page will display the month wise no of calls, if you want detail then you can
also view the details of calls
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This page provide the link, to generate status wise call reports
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This will give the count of how many complaints are raised in each category
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For Monthly report User has to select the year in which the report is needed
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CHAPTER - 7
TESTING AND IMPLEMENTATION
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100 percent accuracy. Therefore all that can be done is to put the system
through a “Fail Test” cycle –determine what will make it fail. A successful,
then is one that finds errors.
7.2.1 The various types of testing on the system are:
Unit testing
Integrated testing
Validation testing
Output testing
User acceptance testing
7.2.2 Unit testing
In unit testing different modules or the components are tested
individually
7.2.3 Integration Testing
Data can be lost across an interface one module can have an
adverse effect on another’s sub functions, when combined may not
produce the desired major function; global data structures can present
problems. Integration testing is a symmetric technique for constructing
tests to uncover errors associated with the interface. All modules are
combined in this testing step. Then the entire program was tested as a
whole.
7.2.4 System Testing
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In the system testing, whole system is tested against the system
requirement to see if the entire requirement is met and if system
performs as specified by the requirement.
7.2.5 Validation Testing
At the culmination of the integration testing, the software was
completely assembled as a package, interfacing errors have been
uncovered and corrected and a final series of software validation testing
began. Here we test the system in a manner that can be reasonably
expected by the customer, the system was tested against system
requirement specification.
7.2.6 Output Testing
After performing validation test the next phase is output
test of the system, since no system could be useful if it does not produce
the desired output in desired format. By considering the format of the
report/output, output/report is generated or displayed and is tested. Here
output format is considered in two ways: one is the screen and other is
on printed form.
7.2.7 User Acceptance Testing
User acceptance test of a system is the factor for the success of
the system. The system under consideration was listed for user
acceptance by keeping constant touch with the perspective user of the
system at the time of design, development and making changes whenever
required.
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7.3 TEST CASES:
1. UNIT TESTING:- Every individual module in the application is tested.
• UNIT: Login module
SL.NO TESTINPUT
TESTCONDITON
EXPECTED
OUTPUT
RESULT
1. User name Employ can enter
into the system by
using user name
assigned to each
user
If user name is
wrong
corresponding
message is
displayed
Successfu
l
2. Password Employ has supply
the password and its
length should not be
greater than 10
If password is
wrong
corresponding
message is
displayed
Successful
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• UNIT: Administrative Module- New user creation
SL.NO TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. Employ ID Employ ID should
be unique for each
employ
If employ id is not
unique proper
massage is
displayed.
Successful
Employ
Name
Employ name
should not contain
numbers and
special characters
If employ name
contains number
and special
characters error
message is
displayed
Successful
Password By default employ
id is the password
If not error
message is
displayed
Successful
4. User type It should be
selected from the
list
If not error
massage is
displayed
Successful
5. Employ Dateof birth
Date should be inthe yyyy-mm-dd
format
If not error massage is
displayed
Successful
6. Employ
Designation
It should not be
empty
If empty error
message is
Successful
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displayed
7. Employdepartment
code
It should beselected from the
list
If not proper massage is
displayed
Successful
8. Address 1 Should not empty If empty proper
error massage is
displayed
Successful
9. Address 2 Should not empty If empty proper
error massage isdisplayed
Successful
10. City Should not empty If empty proper
error massage is
displayed
Successful
11. Pincode Should be number
& length should be
equal to 6
If not a number
proper error
massage is
displayed
Successful
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• UNIT: Administrative Module- New system creation
SL.NO TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1.Maker Should not be
empty
If empty proper error
massage is displayed
Successful
2. Model Should not be
empty
If empty proper error
massage is displayed
Successful
3. Serial No. Should not be
empty
If empty proper error
massage is displayed
Successful
4. Operating
System
type
Should be
selected from
the list
If not selected proper
error massage is
displayed
Successful
5. Status Should be
selected from
the list
If not selected proper
error massage is
displayed
Successful
6. System
department
code
Should be
selected from
the list
If not selected proper
error massage is
displayed
Successful
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• UNIT: Administrative Module
- Update user information
SL.NO
.
TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. All fields As all conditions
when new user is
created
Any mandatory
field is not
entered an error
message is
displayed
Successful
• UNIT: Administrative Module
- Update system information
SL.NO
.
TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. All fields As all conditions
when new
system is created
Any mandatory
field is not
entered an error
message is
Successful
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displayed
• UNIT: Job Allocation Module
SL.NO TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. Assign job
to Service
Engineer
User has to
select the name
from the list
If not selected
proper error
massage is
displayed
Successful
• UNIT: Analysis Module
- Date wise report
SL.N
O
TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. From
date
User has to select
the from date from
the calendar
If not selected proper
error massage is
displayed
Successfu
l
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2. To date User has to select
the to date from
the calendar
If not selected proper
error massage is
displayed
Successfu
l
• UNIT: Analysis Module - Monthly report
SL.
NO
TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. Year User has to select
the year from the
list
If not selected
proper error
massage is
displayed
Successful
UNIT: User Module
SL.NO TEST
INPUT
TEST
CONDITON
EXPECTED
OUTPUT
RESULT
1. Raise Date Should be in the
format yyyy-mm-
dd
If not an error
message is
displayed
Successful
2. Type of
problem
Should be selected
from the list
If not selected
error message is
displayed
Successful
3. Device no Should be selectedfrom the device no
list
If not selectederror message is
displayed
Successful
4. Problem Should be filled If not filled Successful
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descriptio
n
by the user corresponding
error message is
displayed
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CHAPTER - 8
BIBLIOGRAPHY
The following books were referred during the development of the project:
AN INTRODUCTION TO SOFTWARE ENGINEERING
- By Pankaj Jalot
THE COMPLETE REFERENCE JSP 2.0
- By Phil Hanna
DATA BASE MANAGEMENT SYSTEM
- By Ramez Elmasri
- Durvasula V.L.N. Somayajulu
- Shamkanth B. Navathe
- Shyam K Gupta
JAVA PROGRAMMING
- Balaguruswami
Sites referred are:
www.w3schools.com
www.google.com
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www.mrplindia.com
www.sybase.com