complex projects elegant solutions
TRANSCRIPT
project management institute ukinternational project management Day conference
4th November 2010 microsoft campus, readiNg
Complex ProjectsElegant Solutions
welcome
welcome from the pmi uk president, chris field
Chris and the PMI UK Chapter Board would like to express their warm welcome to all those who are attending today’s event. They would also like to take this opportunity to thank the hosts, Microsoft, the other sponsors, and our Volunteers, without whom the event would not have been possible.
For the past seven years Chris has worked for Tata Consultancy Services (TCS), a large IT service provider in a variety of senior project and programme management roles. Prior to TCS he worked for
a number of household names including General Motors, Whitbread and P&G ALWAYS in Project Management roles.
As President of the UK Chapter Chris has been involved with some of our most exciting developments including: the move to a FREE IPM Day; the introduction of webinars for those not able to make Chapter meetings; the appointment of the electoral reform service (ERS) for online ballots; the introduction of many more regional, company hosted events and the development of much closer links with some of our corporate partners and the PMI US leadership team. He is currently Sponsor of Synergy 2011, the landmark event we have planned for November 2011.
Chris is passionate about the UK Chapter, PMI and the profession at large, and with the support of the rest of the Board continues to work towards three main goals:
1. Value for money for each and every member of the UK Chapter. Ensuring that all members of the PMI UK Chapter feel that the benefits of being a member (financial or otherwise) far outweigh the membership fee.
2. Increased awareness of PMI in the UK. The Chapter should focus further on making PMI membership and certification a ‘no brainer’ for all UK Project Managers.
3. Volunteer recruitment and recognition. Volunteers are the life blood of the Chapter and deserve a huge vote of thanks from those who benefit from their hard work and commitment. The Chapter should continue to encourage ways of recognising this invaluable contribution wherever possible.
Prior to the role of President, Chris has also held the posts of Chair Midlands and North Regional Events Committee (2006-2010) and Director of Communications UK Chapter (2007-2008). He is also an Assessor for Chartered Status with the British Computer Society (BCS).
welcome from the ipm Day 2010 project manager, penny farrar
I would like to welcome all IPM Day 2010 attendees, and wish them an interesting and informative conference. I would also like to thank all the sponsors who made this conference possible – and in particular the event host, Microsoft – as well as the PMI UK Chapter Board Members, Support Office and Volunteers.
I am an experienced project and programme manager who has mainly worked outside the UK before moving to Oxford a few years ago. I have only recently become involved with PMI UK, and very much
welcome the opportunities the organisation provides for professional development and networking.
I have a diverse background, working originally as an engineer and later as an aid worker for the International Committee of the Red Cross. I have now set up my own company (OSPM Ltd.) specialising in providing project management services for scientific research projects, including for an international project looking at the genetics of autism.
Given my background, I have a strong personal interest in learning more about tools and techniques for managing complex projects. The themes of “complexity” and “complex projects”have also been the subject of many recent project management publications and seminars.
The IPM Day conference brings together experienced speakers from a range of different fields and backgrounds, to address different aspects and types of project complexity. I am looking forward to this opportunity to learn more from them, and hope that you also find their presentations useful. Have a good conference!
Microsoft is proud to host the International Project Management Day 2010 Conference. Microsoft continues to advance in project and portfolio management following the recent release of Project 2010. With significant updates and visual enhancements, Project 2010 gives you an intuitive and easier way to be more productive and successfully complete all types of projects. Microsoft’s EPM Solution can help organisations select and deliver the right projects, reduce costs, drive efficiencies, and ultimately plant the seeds to grow the business.
For more information on Microsoft’s project management solutions please visit our stand in the foyer.
ESI International helps people around the world improve the way they manage projects, contracts, requirements and vendors through innovative learning. ESI focuses in programme management, project management, business analysis, and contract and vendor management for technical and specialised professionals. We deliver learning through a range of modalities from in-person and online instructor led courses to executive workshops, to new micro learning techniques. ESI also provides benchmarking, assessments and learning adoption services. ESI’s academic partner, The George Washington University, provides additional assurance that our courses meet the highest standards of academic excellence. ESI’s programmes have benefited over one million professionals since 1981.
For more information, please visit: www.esi-emea.com or call: +44 (0)20 7017 7100 or email: [email protected]
With over 20 years as a trainer and facilitator under her belt Vanessa Randle set out to model a way of capturing and presenting information differently and so be the change she wanted to see. As a Graphic Recorder, Vanessa has developed her own unique, vibrant and visual style of capturing and presenting ideas and information using a big picture format. Her large graphics have captivated, intrigued and inspired large and small audiences, both in the UK and abroad.
Vanessa will pitch up at your Conference, Event or Meeting with her boards, paper, pens and coloured markers and transform what people say and what she sees into a creative, large scale big picture; real time, right in front of peoples’ eyes. Her way of capturing and presenting information in a more visual way by combining words, simple graphics and colour helps to improve people’s understanding, communicate messages more effectively and bring ideas and information to life!
For further information, please visit: www.thinkingvisually.com
Netcom Software implements the most advanced and comprehensive financial tracking software for operational processes and projects. Our flagship project, expenses, time and management solution, Additions allows businesses to manage costs, time, resources and risk in real time. Netcom Additions feature project collaboration, execution and monitoring soft tools:
• External Communication• Contract Administration• Programme Administration• BIM/CAD Design Review• E-mail management• Comprehensive search• Project / Resource Scheduling• Self-service time and expense processing• Multi-currency billing
For further information, please visit: www.netcomsoftware.com and learn how Additions can improve your project, time and expense management activities.
International Institute for Learning (IIL) is a global leader in Project, Program and Portfolio Management, Microsoft® Project and Project Server, Business Analysis, Lean Six Sigma, PRINCE2®, ITIL® and Leadership and Interpersonal Skills.
IIL offers innovative learning solutions, training and consulting for corporations and individuals in 15 different languages and over 200 countries around the world.
For more information, please visit: www.iil.com or call: 0800 107 0090 or email: [email protected]
“Don’t assume...Ask!
Engaging your group is a piece of cake with TurningPoint®, the award-winning interactive response system that loves making Microsoft® PowerPoint® engaging, interactive and fun.
TurningPoint allows your group to share their opinions during your session and it’s got some very impressive reporting tools too!
Come and see us at the conference to find out how your conferences, team meetings, consultancy sessions and social events can become more interactive!” For further information, please visit: www.reivo.co.uk
conference sponsors
time sessioN / preseNtatioN title speaker(s)08.00 –09.00 Arrival and Registration09.00– 09.25 Welcome Chris Field, PMI UK President
Lara Kingwell, UK Product Manager for Project and Vision
09.25 –11.05 Session 1: “Dealing with complexity in large projects”Mega projects: Dealing with complexity in large projects
Eamonn Molloy (keynote speaker) University Lecturer in Operations Management and Project Portfolio Management Saïd Business School, University of Oxford
Complexity on the edge of Chaos: A few tips on how to avoid the drop
Terry Dewhurst Director of IT Transformation, lastminute.com
Complexity in Projects: Is there a common denominator?
David Attmere Senior project Manager, Invensys Rail
Panel discussion and Q&A Moderator: Michel Thiry Managing Partner, Valense Ltd.
11.05 –11.20 Coffee break11.20 –13.00 Session 2: “Uncertainty and risk in complex projects”
Bridging the risk gap Elmar Kutsch (keynote speaker) Lecturer in Programme and Project Management, Cranfield School of Management
Disaster relief in complex environments: The British Red Cross overseas operations
Mike Goodhand Head of Logistics, British Red Cross
How do you manage 20 million site visitors?
David Buisson Programme Manager, Terminal 3, BAA
Panel discussion and Q&A Moderator: Michel Thiry Managing Partner, Valense Ltd.
13.00 –13.45 Lunch (buffet)
agenda: morning sessions
project management institute (pmi) ukinternational project management (ipm) Day 2010
Microsoft reading caMpus 4th noveMber 2010
“Complex Projects – Elegant Solutions”
agenda: afternoon sessions
time sessioN / preseNtatioN title speaker(s)13.45 Session 3: “People in complex projects”
People in complex projects: What works?
Nick Fewings (keynote speaker) Director, The Colour Works International
Everyone counts – why professionalism is the key to success
Susie Kay Managing Director, The Professionalism Group
How do we manage multiple and diverse stakeholders?
John Humphries Lead Trainer and Registered Consultant, ESI
Panel discussion and Q&A Moderator: Michel Thiry Managing Partner, Valense Ltd.
15.30 –15.45 Coffee break15.45–16.00 Feedback from the sessions: “Dealing with complexity: what makes a
project complex?”Feedback and summary of “lessons learned”
Moderator: Michel Thiry Managing Partner, Valense Ltd.
16.00 –17.00 Session 4: Closing sessionComplex projects and programmes Trish Thurley (keynote speaker)
Managing Partner, ALS Consultants17.00 Close of conference Chris Field, PMI UK President17.10–17.40 Drinks and networking opportunity in the foyer
moderator:
Michel ThiryManaging Partner, Valense Ltd.
Michel Thiry has over 35 years worldwide professional experience and has worked in many cultural environments. He is recognised as a worldwide authority in strategic applications
of project, program and value. He has supported the development and implementation of a number of strategic programs for large multinational organisations, including their restructuring as Project-Based Organizations (PBO). He is a regular Keynote Speaker for major International events and Seminar Leader for PMI® SeminarsWorld since 2001. He has written and lectured widely in International forums, both at the Academic and Practice levels. In addition to his book “Value Management Practice”, published by the PMI®, Gower Publishing has just published his new book “Program Management” and has commissioned him to write a book on Project-Based Organisations. In 2006, Michel was elected PMI Fellow for his continued contribution to project management and in 2007 he was nominated Fellow of the Association for Project Management (APM). In 2008, he was awarded a Life Achievement Award by the Canadian Society of Value Analysis.
Michel Thiry, MSC, PMP, PMI Fellow, FAPM. Contact details: www.valense.com
keynote speakers:
Nick FewingsDirector, The Colour Works International
There is nothing more complex than people and combined with the challenges of a complex change programme things can and easily do go off track. So how can you ensure your programme stays on
the rails? The foundations to success are excellent leadership, a team with a diversity of skills and knowledge, combined with an effective way of engaging with stakeholders. Nick Fewings, Director of The Colour Works International, has lead the ‘people’ aspects of global change programmes and worked with multi-national project teams working on complex programmes, to help them overcome the people-barriers to change and help them succeed. Combining his 20 years experience in change management and behavioural psychology, Nick, in his engaging and thought-provoking way, described as ‘infotainment’, will open your eyes to the potential that lies within you and your team to achieve your goals. Using a combination of real-life examples, tips and audience engagement, delegates will be provided with value-added learning that they can employ immediately to get positive results. As well as working with clients throughout the UK and abroad on change programmes, Nick is a highly-regarded keynote conference speaker and article writer for change management publications and facilitator of many change management development programmes for leaders of complex change programmes. The Colour Works is recognised as one of the leading learning and development organisations in the UK, using a colourful model of human behaviour.
Contact details: [email protected] / www.thecolourworks.com
Elmar KutschLecturer in Programme and Project Management, Cranfield School of Management
“To be uncertain is to be uncomfortable, but to be certain is to be ridiculous.” Chinese proverb.Being uncomfortable is both a challenge and
an opportunity for Elmar. As a passionate skydiver, his interests, both privately and professionally, revolve around management of the unexpected. Elmar’s first real exposure to the rather paradoxical world of risk management began in 1998, when he held a variety of commercial and senior management positions within the IT industry. Working for one of the biggest IT service providers, he was responsible for the successful delivery of a number of large IT services projects, including major Roll Out and Outsourcing projects. Clients included the Commerzbank, the Deutsche Börse (German Stock Exchange) and the Polizei Rheinland Pfalz (State police Rheinland Pfalz). In 2001, Elmar won a prestigious Doctoral Studentship from the ESRC to complete his PhD in Project Risk Management at the University of Bath. He served as a Lecturer in Operations Management at the University of Surrey and has been at Cranfield University since 2007. His consultancy involvement includes the delivery of Graduate Programmes and Customised Executive Development on the development of capabilities to manage uncertainty; capabilities that are in greater demand given the increased complexity that managers are now exposed to. His research interests are in concepts of Risk, Resilience and High Reliability Organisations. He still skydives!
Elmar Kutsch, PhD, MBA, Dipl.-Kfm. (FH), PgCaP, APMP.Contact: [email protected]://www.som.cranfield.ac.uk/som/p2688
Eamonn MolloyUniversity Lecturer in Operations Management and Project Portfolio Management Saïd Business School, University of Oxford
Eamonn Molloy is Fellow in Management Studies at Pembroke College, University of Oxford
and Research Director at the BT Centre for Major Programme Management at Said Business School, University of Oxford. He carries out teaching and research in Major Programme Management and Project Portfolio Management. In addition, he regularly works with project based organisations in the public and private sector as an executive coach and advisor.
Eamonn Malloy, BSC, MA, Ph.D.Contact: [email protected]
Trish ThurleyManaging Partner, ALS Consultants
An international business consultant, and educator in the field of Project and Programme Management, with over 20 years experience across a wide number of industry sectors, Trish is
also a visiting Lecturer at Europe’s top Business School. She specialises in the education and implementation of systems and processes that support decision making and managing complexity in a fast moving environment. She has considerable experience of managing change in organisations, and over twelve years commercial experience as a hands-on Project and Programme Manager (with British Gas, Price Waterhouse Coopers and Colgate-Palmolive). Over the last fourteen years, she has divided her time between lecturing; facilitating training events; public speaking; mentoring / coaching teams on real projects and programmes; and Action Learning Support to a global audience. Trish has a wide range of clients from all industry sectors. Current Clients include: Sony Computer Entertainment; Toyota; Adidas; Silver Spoon; and Morgan Stanley.
Trish Thurley, BSc. MBA MCIPS MAPM.Contact: [email protected]
conference speakers for 2010
speakers:
David AttmereSenior Project Manager, Invensys Rail
David Attmere served 18 years with the Corps of Royal Engineers, achieving the Rank of Warrant Officer Class 2, which included service worldwide. He left in 1993 and commenced a career with
Invensys Rail Limited (previously Westinghouse Rail). He has been involved in Project Delivery in a variety of roles for 17 years and for the last 6 years has been a Senior Project Manager. David is currently involved with the re-signalling and re-modelling of Reading Station.
Contact: [email protected]
David BuissonProgramme Manager, Terminal 3, BAA
David Buisson is a very successful senior project management professional who has delivered numerous large scale and complex projects in a number of countries throughout Asia, Europe and
the Middle East. Originally from New Zealand, David has spent the past twenty years in the international business arena successfully delivering many complex projects and programmes across many different industries and cultures. It is through this experience that David has developed a very successful business methodology and central to this is his passion for excellence across all levels of work undertaken.
Contact: [email protected]
Terry DewhurstDirector of IT Transformation, lastminute.com
As Director of IT Transformation at lastminute.com, Terry Dewhurst has driven a series of fundamental changes throughout the IT group that enable the division to deliver its portfolio components in a
highly effective manner. With support from an excellent management team, Terry is currently centralising the portfolio, programme and project management functions (together with support services) within one P3O group at lastminute.com. Having worked within IT solution delivery since starting as a developer in the early 1970s, Terry managed his first software delivery project in 1976. Since then he has spent his career either delivering change through the management of projects and programmes, effecting transformation in delivery capabilities through improvement programmes, or deploying local and pan-European PMOs. Terry has achieved this throughout a wide range of industry sectors, including financial services, telecommunications, travel, local and central government, retail and utilities. He has also introduced practice standards in IT governance, including portfolio, programme and project management, allowing organisations to unlock the value of excellence in these disciplines. Terry has recently developed a theory of “liquid project management” that explores the tensions of opposing ends of the spectrum of project control; from highly bureaucratic (solid) to highly flexible (gaseous) and attempts to take the best attributes from both and create one unified methodology (liquid).
Terry Dewhurst, MSc, PMP, MSP, PRINCE2.Contact: [email protected]
Mike GoodhandHead of Logistics, British Red Cross
Mike Goodhand is a former policeman who subsequently spent 14 years in commercial logistics positions with Oce van der Grinten and Honeywell computers. He joined the British Red
Cross (BRCS) in 1989, initially managing a relief operation working in Angola and setting up a refugee camp in Yemen. Mike was then recruited into the national headquarters to establish the Logistics department in the International division. This department now consists of six staff with an annual spend approaching, at times, £10 million. In addition to managing this office, Mike is routinely called upon to conduct emergency assessments immediately post disaster (Caribbean and Central American hurricanes and volcanoes, Central European conflicts, refugee crises, and earthquakes, Middle East and Asian floods, earthquakes, tsunami, conflict and cyclones) as well as African droughts and floods and field operation reviews. Mike was heavily involved in the concept, initiation and realisation of an eight-year process establishing the Red Cross Movement’s first ever Logistics Emergency Response Unit in Britcross, which provided highly praised logistical responses to the Indian earthquake, Goma volcano, Afghan crisis, 2003 Iranian earthquake, Grenada post hurricane, Sri Lanka and Indonesia tsunami response and most recently in Niger, Pakistan, Yogyakarta, Mynamar, China, Bangladesh, Gloucester floods, Haiti and now the Pakistan floods.
Contact: [email protected]
John HumphriesLead Trainer and Registered Consultant, ESI.
John Humphries is a professional services consultant and instructor with experience in best practice methods for risk management in bids, projects and programmes. A Registered
Consultant for the M_o_R® (Management of Risk), an MSP® (Managing Successful Programmes) Practitioner, PMP (Project Management Professional), John delivers and facilitates workshops and project assignments with clients across the globe. In the UK he has facilitated strategic project and risk workshops with Central Government Departments, Local Government Authorities, Integrated Project Teams and Joint Services Hospital staff. John’s career spans 30 years working with EMI Medical, Pharma companies, a NHS IT systems supplier and more recently Nuffield Hospitals, Strategic Health Authorities and King Fahad Medical City, consulting in business risk and developing a business risk policy for new initiatives being undertaken.
John Humphries, MBA, PMP, M_o_R RC, PPM,APMP. Contact: www.esi-intl.co.uk
Susie KayManaging Director, The Professionalism Group
Susie Kay is Founder and Managing Director of The Professionalism Group and is passionate about the benefits of professionalism for all sectors of the economy. She has worked in
professional associations for many years, advising on the wider aspects of professional excellence, and is now a speaker, writer and consultant.
Contact: [email protected] www.theprofessionalismgroup.co.uk
www.pmi.org.uk
the project management institute (pmi) uk
The Project Management Institute (PMI) is the world’s leading not-for-profit membership association for the project management profession. PMI has over half a million members and credential holders in 185 countries, including the UK.
The PMI UK Chapter was founded in 1995 and currently has around 3,000 Members. We welcome members from all industries whether practicing as project manager or not.
PMI UK holds daytime and evening events at many cities in the UK, is active in promoting project management to industry and government organisations, and publishes a bi-monthly newsletter for members.
We encourage all Members to benefit as fully as possible from the many opportunities for personal and professional development offered by the PMI UK Chapter:
• Attend Chapter meetings – these are almost all free to Chapter Members and are listed on the Events pages on our website (http://www.pmi.org.uk).
• Attend PM conferences (including the IPM Day events), seminars and events.
• Read the Chapter Newsletter.
• Earn PDUs.
• Obtain advice on how to register for professional certifications such as PMP, CAPM, and PgMP.
• Develop personal contacts and enhance knowledge through networking.
• Enhance your profile within your employer by becoming an advocate for PMI
• Develop or enhance your leadership skills by volunteering with the UK Chapter.