comprehensive mobile solutions will optimize front desk operations
TRANSCRIPT
COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS
By: Sabina Golob, Voyego Division
FACT #1
of Millenials say they would rather give up their sense of smell than their mobile.” Judy Hou, CEO of Glion Institute of Higher Education
54%“
FACT #2
of business travelers owning a smartphone would use it to check in or out of a hotel using the hotel mobile app or web page. Carlson Wagonlit Travel Survey, 2013
79%
FACT #3
Quick and smooth check-in and check-out processes are expected even more than ever before.
A traditional front desk check-in already feels too slow to many, especially tech-savvy Millennials.
FACT #4
Therefore ...
Forward looking hoteliers are seriously contemplating comprehensive mobile apps.
Forward looking hoteliers are rethinking the entire guest experience.
We’re moving towards a remote check-in, including purchasing all other additional services and products. Even before the guests arrive to their destination.
When the guest arrives, it will be a non-event.
Smartphones with applicable mobile apps speed up the perception of how long a check-in takes.
Mobile check-in is also a means of communicating.It is an effective tool of up-selling and cross-selling.
Mobile check-in will set the standard for guest communication as a whole.
Very soon.
Don't worry, because...
It’s a cost-cutting endeavor that will change the organization of your hotel operations, especially in the welcoming lobby.
Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego Solutions can do for you.
Sabina Golob, Voyego - Comtrade travel & hospitality solutions
Email: [email protected]: +386 81 60 5000
Web: www.voyego.net
Brought to you by Voyego - Comtrade