help desk software uk, it help desk, help desk, itil help desk, itsm help desk
DESCRIPTION
Citrus Service Desk offers Help Desk Software in UK. For more information about IT Help Desk, visit www.citrusservicedesk.comTRANSCRIPT
A Fresh approach to Service Management
Who is Simplisys?• Dedicated business specialising in the development of Service
Management Software – Citrus Service Desk.• Offices in Portishead, England and Skawina, Poland. • Available in the Cloud and locally installed.• ISO 9001 registered Company – Quality procedures in place.• ITIL aligned Software – design principles taken from ITIL v 3.0• Vision - to be leading player in Service Desk market in UK in 5 yearsMission: To drive profitable growth by exceeding customer expectations • Creating a global brand – multi language support• Excellent Support Service
Where Are We At…
• Version 1.0 released in January 2012
• Version 2.1 in-use today
• Version 2.2 to be released in January 2014
• Version 3.0 to be released in April 2014
Customers include
Public Sector Customers
• Technical• Hosted Platform includes Load balancing, which leads to high
availability 99.9 % e.g. no downtime during routine Maintenance of the platform.
• Fully aligned with ITIL best practice
• Feature rich, including concepts of Major Incident , Incident Tracking and VIP Callers, Clients and Locations
• Commercial• All Citrus IPR owned by Simplisys Ltd.
• Direct sales model in UK, Indirect (Resellers) in other Territories
• Simplisys Ltd an ISO 9001 accredited company.
• Full Technical support offered to Resellers.
Interactive Dashboards
State of the Art User InterfaceIncident Search Screen
List View
Incident Detail