sharepoint help desk
DESCRIPTION
How to create a help desk in SharePoint using infopathTRANSCRIPT
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Business Processes and Forms Help Desk Demonstration
Microsoft Corporation
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The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.
This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
© 2008 Microsoft Corporation. All rights reserved.
Microsoft, Active Directory, Excel, SharePoint, Silverlight, SQL Server, Popfly, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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Help Desk Application
Created in less than a week with no code
No special server permissions requiredNo client apps required for users to either submit or manage requests
2 authoring environmentsInfoPath 2007 and SharePoint Designer 2007
Key runtime componentsMicrosoft Office SharePoint Server 2007InfoPath Forms Services 2007Microsoft Office Outlook 2007
Overview
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EMPLOYEE FILLS OUT NEW HELPDESK REQUEST
Demo Walkthrough
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HELPDESK TECHNICIAN LOOKS AT HIS QUEUE
Switch Hats
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EMPLOYEE GETS E-MAIL TELLING HIM HIS REQUEST HAS BEEN RESOLVED
Switch Hats
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HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS
Switch Hats
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INFOPATH FORM DESIGNERHow it’s Built
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Highlighted Features
WYSIWYG Form Layout4 Types of Form Logic
Data Validation Conditional FormattingRulesDefault Values using Formulas
External Data ConnectionsMultiple Form ViewsProperty Promotion
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SHAREPOINT DESIGNERHow it’s Built
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Highlighted Features
WorkflowRouting requests to the appropriate personSending e-mail confirmationPausing for a fixed amount of time
Page DesignData Form Web PartsConditional FormattingCustom Navigation and Master Pages
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Thank you!
http://www.microsoft.com/sharepoint/capabilities/bpf