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May 12th, 2017 CONFERENCE CALL RESULTS 1Q17

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May 12th, 2017

CONFERENCE CALL

RESULTS 1Q17

AGENDA 1Q17

1. RESULTS

2. OPERATIONAL HIGHLIGHTS

3. INVESTMENTS

4. Q&A SESSION

2

MARKETPLACE GMV (R$)

772 MM

+121.8%

MARKETPLACE (% Total GMV)

28.9%

+14.8 p.p.

TOTAL GMV (R$)

2,668 MM

+8.4%

NEW CUSTOMERS (LTM)

+1.196 MM

MOBILE (% Traffic)

50.6%

MARKET SHARE (%)

25.3%

+6.3 p.p. +0.1 p.p.

1. MAIN INDICATORS 1Q17

3

4

1. SHIFTING FAST THE BUSINESS MODEL

2.153

1.976

1Q16 1Q17

Gross Revenue¹ R$ MM

¹ Mainly Direct Sales Revenues (1P)

3P Sales

Acceleration

Sales Migration

(from 1P to 3P)

Marketplace GMV and

Share (%Total GMV) R$ MM

348

772

1Q16 1Q17

14.1%

28.9%

-177

+424

+ 14.8 pp

4

5

Consolidation of B2W Digital´s leadership position

Fonte: e-Bit

2. MARKET SHARE EVOLUTION

19,9%

25,2% 25,3%

+2,9 p.p +10,4 p.p

17,0%

15,8%

14,9%

1H12 1Q16

#2 player

1Q17

5

6

The Digital

Platform that

connects

People,

Businesses,

Products,

and Services

2. VIRTUOUS CYCLE

6

7

1Q16

348

1Q17

More than 5,000 sellers on the platform (+43% vs. 1Q16).

28.9% participation in Total GMV in 1Q17 (+14.8 p.p. vs. 1Q16).

R$ 2.6 billion in GMV in the last 12 months (+131%)

1,127

2,603

1Q16 3Q16

Marketplace GMV LTM (R$ MM)

14.1% 15.9%

Marketplace GMV (R$ MM) Marketplace participation of total GMV (%)

18.7%

2Q16

571

+2.3x

398

19.4%

4Q16

2. EVOLUTION OF THE MARKETPLACE

571

862

28.9%

1Q17

772

7

In line with the strategy of integrating shopkeepers of various sizes

and sectors, B2W has established important new partnerships

2. MARKETPLACE: NEW PARTNERSHIPS

8

9

2. PARTNERSHIP WITH STANFORD UNIVERSITY

ARTIFICIAL INTELLIGENCE LAB

Machine learning projects

and algorithms for

optimization of marketing

campaigns with the

laboratory of Artificial

Intelligence.

Stanford's artificial

intelligence laboratory is led

by Professor Andrew Ng,

founder of Google Brains

and co-founder of Coursera.

Use of the

BNDES Card as

a means of

payment at

B2W Empresas

website.

B2W Empresas is the first e-commerce site to

accept the BNDES card as a means of

payment

Until now, all transactions could only be

carried out in the Portal of Operations of the

BNDES Card

Strategic for technological modernization of

bank systems.

Opportunity to create solutions to facilitate

and expand access to the Card and other

automatic products of the bank.

2. PARTNERSHIP FOR USING THE BNDES CARD

The card has R$ 58 billion in pre-approved credit and

transacted R$ 5.6 billion in 2016.

10

B2W Digital’s continued leadership in the

migration from e-commerce to the mobile

device platform (m-commerce).

B2W’s four Apps reached more than 5.5 million

downloads in the last twelve months,

representing growth of 46%.

50.6%

44.3%

1Q16 1Q17

+6.3 p.p.

Mobile Traffic

2. M-COMMERCE

11

¹ According to Reclame Aqui: Last 6 Months / Base 05/05/2017.

² Consider the sites Pontofrio.com, Casasbahia.com, Extra,com, Walmart.com and Magazineluiza.com.

³ Consider the Marketplace operations of Pontofrio.com, Casasbahia.com, Extra,com, Walmart.com and Mercado Livre.

B2W continues to be recognized as best-in-class for its customer

service

Average grade¹ 4.0 7.4

Solution index¹ 66% 90%

Would buy again¹ 42% 77%

COMPETITORS

65%

37%

3.4 5.4

77%

55%

3P³ 1P² 3P 1P

2. CUSTOMER SERVICE

12

B2W will continue to invest in the digitial platform it has built,

monetizing on all areas of the business.

2015 2014 2013

Continuous reduction of CAPEX as a % of

total GMV …

2015 2014 2013

Increase of

EBITDA/CAPEX

coverage

… and increase coverage of CAPEX by

EBITDA.

Note: CAPEX totaled R$ 714 MM, R$ 812 MM, R$ 808 MM and R$ 460 MM in 2013, 2014, 2015 and 2016, respectively.

12%

9%

7%

60%

68%

76%

2016

4%

2016

150%

Reduction of CAPEX

as % of total GMV

1Q17 CAPEX totaled R$ 65.4 million (2.5% of total GMV) with EBITDA coverage ratio

for the period of 168%.

3. INVESTIMENTS

2.5%

168%

1Q17 1Q17

13

The Digital Platform

that connects People,

Businesses, Products

and Services.

14

1Q17 Earnings Call

and Webcast

Investor Relations www.b2wdigital.com

[email protected]

Telephone: +55 (21) 2206-6000