conference on it utilization to strengthen economic and ... · pakistan for acquisition and merger...

“Conference on IT Utilization to Strengthen Economic and

Social Infrastructure”

Ministry of Information TechnologyGovernment of Pakistan

Khurram MahmoodSenior Manager IT (Networks)

ISLAMIC REPUBLIC OF PAKISTAN

Green with a vertical white band (symbolizing the role of religious minorities) on the hoist side; a large white crescent

and star are centered in the green field; the crescent, star, and color green are traditional symbols of Islam


•Located in the heart of Asia, Pakistan with apopulation of around 180 Million is thegateway to the energy rich Central AsianStates, the Financially liquid Gulf States andthe economically advanced Far EasternCountries and this strategic advantage makesPakistan a marketplace with opportunities.

Functions / Objectives of Ministry of Information Technology (MoIT)

• Formulation of sector policies and legislative framework andsubsequent review

• Overview sector growth, goals and targets• Provision of affordable and quality Telecom and IT services• Ensure redundant and secure ICT infrastructure• Formulation, monitoring and evaluation of ICT Development

Projects• Oversee Telecom entities having public interests• Good governance through automation• Industry Facilitation

Functions / Objectives (cont..)

• Promote the use of IT to improve efficiency, transparency andaccountability within the government

• provide better services to the citizens• Increase export earnings from IT• IT sector development by facilitating the private sector through:• Human Resource Development• Policies and Legislation• Marketing and Exhibitions• International Certifications• IT Training and Capacity Building of Government Employees• Country representation at International Forums

Legislation and Policies

• Telecom Sector Governing Legislation• Pakistan Telecommunication (Re-Organization) Act 1996 (Amended 2006)

• Telecom Sector Policies• De-Regulation Policy for the Telecommunication Sector – 2003• Mobile Cellular Policy – 2004• Broadband Policy – 2004• Universal Service Fund Policy – 2006

• IT Sector Policies• National IT Policy 2000

ICT as a Priority area of the Government

• The government of Pakistan accords highest priority to thedevelopment of Information Technology and Telecommunicationssectors for the provision of quality services, economic growth, jobcreation and reduction in poverty.

E-Governance in GoP• Government of Pakistan announced National IT Policy and Action Plan

2000 in August 2000. These were announced by realizing the fact thatInformation Technology is one of the key factors in the development ofPakistan. These Policies were announced for a fast development ofinfrastructure to provide the fruits of E-Governance to the Citizens ofPakistan

• Now Ministry of Information Technology in the process of reviewing thecurrent IT Policy as per the new trends.

E-Governance in GoP

• After announcement of these policies these strategies of E-Government was included in the five year plan of the FederalGovernment of Pakistan. The objectives which are discussed in thisplan are

• To enhance the efficiency of the Government.• To make the Government effective and responsive.• To add the factors of the transparency in the decision makings.• Increase the accountability in the decision making processes.• To provide Citizens of Pakistan efficient and cost effective public services.

IT & Telecom Public EntitiesIT Sector• National Information Technology Board (NITB)• Pakistan Software Export Board (PSEB)• Virtual

Telecom Sector• Universal Service Fund Company (USF Co)• National ICT R&D Fund Company (ICT R&D Co)• National Telecommunication Corporation (NTC)• Special Communication Organization (SCO)• Telecom Foundation (TF)• Telephone Industries of Pakistan (TIP)

National Information Technology Board (NITB)

Vision:

“Accelerated digitization Ecosystem to enable socio-economic development, expanding knowledge based economy and spur the economic growth” and along.”

National Information Technology Board (NITB)• Mission:

• Construction of a holistic Digital Ecosystem with infrastructure andinstitutional frameworks for the rapid delivery of next generation digitalservices, applications and relevant content.

• Accelerate digitization of e-services and to develop applications and contentto enable socio-economic development and transform GDP growth throughdigitization of traditional sectors and in emerging technologies.

• Accelerate Digitization of e-government, to make Pakistan the frontrunner ingood governance through IT enablement at all levels to ensure efficiency,transparency and accountability, setup integrated government databasesand applications and gradually move government departments to Cloudbased services.

• Improve Pakistan’s ICT ranking based on international indices andbenchmarks measuring the business & innovation environment,infrastructure, affordability, skills readiness, and socio-economic impacts.

• To coordinate and support standardization efforts, maximize reusability,create synergies and deliver cost effectiveness.

üPSEB was established as a government body in 1995 to strengthen and promote the IT industry of PakistanüPSEB’s goal is to increase IT remittances to at least $1 billion and exports to $4

billion by 2018üPSEB acts as a matchmaker between foreign investors and customers and local IT

companies üPSEB’s programs include: üRegistration and facilitation of IT companies and call centersüResearch studies on IT industry ü International marketing through IT exhibitions and delegationsüEstablishment of new IT parks üProvisioning of low cost bandwidth to IT companies in IT

parksüQuality improvement through certification programs in ISO and

CMMi standardsü IT internships and training coursesüLinking foreign investors and customers with local IT companies

Pakistan Software Export Board (PSEB)

Industry Support Programs

üPSEB’s forecast for IT remittances for 2014-15 is $540 million which is an increase of 46% of over last year’s remittances of $370 million as reported by State Bank of Pakistan. Estimate for exports is around $2.1 billion a year because according to a study conducted by BearingPoint, remittances are 1/4th of total foreign revenue of IT companies

üTotal number of IT companies and call centers registered with PSEB has risen to 1132 as of May 2015 which is 66% higher than 681 companies registered in June 2013

ü12 Software Technology Parks (STPs) providing over 850,000 sq.ft. of IT enabled office space to 80 IT companies. Launched a new STP located at I-9/3, Islamabad providing 81,000 sq.ft. of office space.

üNTG, a Saudi ICT conglomerate, is evaluating 15-20 midsized IT companies of Pakistan for acquisition and merger to form a software conglomerate by 2016. Their expected investment is between $150-200 million

ACHIEVEMENTS SINCE JUNE 2014

üOut of target of 400 IT internships this year, over 250 interns have been placed with IT companies so far (60% of them were retained by their employers)

üPSEB trained 100 internee(s) in Android Application Development, iPhone programming, Agile framework, and .Net programming during 2014-15

üPSEB re-launched CMMi, a quality certification program/standard for IT companies. “Introduction to CMMi for Development v1.3” training was organized by PSEB in March and April 2015. 30 IT professionals were trained in Islamabad and Lahore

ACHIEVEMENTS SINCE JUNE 2014

Growth in IT exports and remittances

$331 $370

$540

$1,324

$1,480

$2,160

$0

$500

$1,000

$1,500

$2,000

$2,500

2012-13 (actual) 2013-14 (actual) 2014-15 (forecast)

IT Exports(Millions of $s)

Actual remittances

Estimated exports

43% growth over previous year

Growth in IT companies registered with PSEB

Software houses Call centers Total0

200

400

600

800

1000

1200

376305

681

586546

1132

IT Companies registered with PSEB

Jun-13May-15

CitiesSoftware Houses Call Centers Total Percentage

Karachi 190 172 362 31%

Lahore 143 156 299 26%

Islamabad 161 103 264 24%

Rawalpindi 20 79 99 10%

Peshawar 45 11 56 5%

Others 27 25 52 5%

Total 586 546 1132 100%

PSEB registered companiesMay 2015

Use Information and Communication Technologies (ICT) to:

• improve productivity and efficiency of processes within the government, and

• enhance delivery of services to citizens, organizations and businesses

E-Government Vision

Federal Government

Process Automation

ICT

Citizens, Organizations

and Businesses

Service Delivery

THUS make the public sector more transparent and accountable

E-Government Programme components

NITBas Central

coordinating, standardization

& executing organization

Infrastructure eServices to Citizens

eServices to Businesses

Internal Automation(Improve Efficiency)

Major Achievements Domain Projects Services BenefitE-Services 1. Online

Recruitment System for FPSC

§Online job information§Application forms on Web§Online submission of applications§Online information about

examinations/interviews & results

§ Faster processing of applications

§ Reduction in errors

§ Reduction in costs due to elimination of Data Entry

§ Easier access for applicants / Companies

2. Online Processing of Hajj Applications

§Online submission of Applications§Availability of application status on

Web§ Information regarding flight

schedule & accommodation booking on Web§Pilgrim status during the period of

Hajj through Hajj Website

3. E-Services for SECP

§Online Companies Registration§Online Financial Returns

Management System§Online Complaints Management

System

Major Achievements Domain Projects Services BenefitE-Services 4. Hospital

Management Information Systems at PIMS & CDAH

§HMIS comprising Patient Registration, In-door/Out-door treatment, Pharmacy, Blood Bank, OT, Radiology, Accounts etc. implemented

§ Better patient care

§ Improved and efficient Patients’ Medical Data Retrieval

§ Timely availability of Patients’ Medical History

§ Easy Availability of Disease Trends

§ Better management of Hospital resources & cost savings

5. MoIT-Healthnet Telemedicine projects for Holy Family, JPMC & Mayo Hospitals

§Facilities provided include Satellite Connectivity, Video Conferencing, Customized telemedicine software, TM Equipment§Holy Family Hospital serves as Hub

for DHQ Hospitals Pindi Ghaib, Attock, DG Khan & Khushab.§Mayo Hospital serves as the Hub for

DHQ Hospitals Jhang, Rajanpur, Gujrat & Sahiwal.§ JPMC Karachi for DHQ Hospitals

Ghambat, Jacobabad, Mitthi & Shikarpur

Major Achievements Domain Projects Services BenefitE-Services 6. Online

access to Case Law at 70 District Bars

§Online access to database of Statutory and Case Laws through Internet§Law Site operator at each Location§24/7 Internet Connectivity§Provision of Computers at each

location.§Telephone Line and it Line Rent

§ Advanced searching facility of archived law database (1947-todate)

§ Availability of court cases’ information at any time

§ Data Access to Litigants, Advocates, Judges, Supreme Judiciary, policy makers

§ Monitoring the progress on pending court cases

7. Automation of District Courts & Case Management System

§The automation of business processes of complete court Case lifecycle§Digitization of pending cases§Daily hearing list of Court & Case

History available through website and Kiosks.

Major Achievements Domain Projects Services BenefitInfrastructure & E-Services

8. E-Office at MoIT

§ Internal Communications & Movement of Files§Finance & Budget management§Human Resource Management§ Inventory & Procurement§Project Management

§ Increase in the internal efficiency and transparency.

§ Savings in costs due to consolidation of IT resources and less –paper environment.

§ Administrative activities like leave management, procurement and inventory, project management etc. automated thus increasing efficiency.

9. Automation of Prime Minister Sectt

§Provide the basic ICT infrastructure at Prime Minister Secretariat to improve internal communications, faster decision making and tracking§Specifically, the software applications

developed are Goals & Target System, Monitoring System, Transport Management System, PM Inspection Commission System, Systems for IA/EA/FA Wings and Coordination & Counseling System.

Major On-Going Initiatives Domain Projects Services BenefitInfrastructure & E-Services

1. Federal Govt Data Centre & Intranet

§Centralized E-Mail, Internet and Directory Services§Hosting of E-Office Application for all

Ministries§Hosting of Agency Specific

applications of all Ministries§Centralized Help Desk and System

Management

§ Savings in costs due to consolidation of IT resources and less –paper environment.

§ Increase in the internal efficiency and transparency.

§ Administrative activities like leave management, procurement and inventory, project management etc. automated thus increasing efficiency.

2. E-Office Replication

§ Internal Communications & Movement of Files§Finance & Budget management§Human Resource Management§ Inventory & Procurement§Project Management

Major On-Going Initiatives Domain Projects Services BenefitDistrict E-Services

3. District Services for ICTA

§Domicile Issuance System §Citizenship Certificate Mngt System§ International Driving Permit System§Arms’ License Management System§Citizen Complaint Management System

§ Better tax collection.

§ Efficient internal comms using e-mail.

§ Speedy access to information and disposal of cases.

§ Internal activities relating to HR, inventory, finance & Project Management etc. can be handled more efficiently & transparently.

4. Urban Property Management for CDA

§Property management system§Billing System (Water & Property tax)§Complaint Management System§GIS based system for all Directorates§Computer Aided Designing & Drafting

5. E-Services at Islamabad Police

§Automation of 22 Internal Registers e.g. FIR, Zimni, Challan, Roznamcha etc. with Urdu language interface§Automation of Driver/Learner’s License

Application process.§GIS based System for Rescue 15§Computerization of Challan/Ticketing

System

E-Government Expected Outcomes

qDigitized Information ØLess-paper environment ØEasy Availability of Information ØLess distance between information & decisionØBetter capability to analyze decision options

qNew Processes (Changes due to e-enablement) ØConsolidate similar activities ØEliminate unnecessary non-value added activitiesØReduce Cycle Time ØReduce non-core support/management activitiesØEliminate stop-start batches of activities

E-Government Roadmap

Ü Automation of Common Processes Replicable potential across entire government(s)

Ü Centralized Data & Other Services Across Federal Government Ministries / Divisions

“Federal Government Data Centre (FGDC)”

“Replication of e-office”

Benefits

Internal Communication

(Electronic Movement of

Files)

Budgeting/Financial

Management

Project Manageme

nt

Procurement/Inventory

Management

Human Resource

Management

1: Promote Transparency / Accountability

2: Improve Efficiency, & Coord. (Inter Ministry and Intra Ministry)

9: Secured Access (Digital Certificate, Encryption & Password for data integrity / non- repudiation

12: Online Auditing Possible, if provisioned in law

3: Record cannot be lost / tampered or modified

4: File/Document Tracking Possible

5: Less Paper Environment.& Automation of Complete Back office

6: Automatic date/ time stamping on file / doc

7: Cost Reduction (on Stationery 75 % of 590 M Fed. Budget)

8: Supervisor can monitor file status

11: 24x7 Availability and Centralized Backups

10: Once implemented, will provide platform for quick

roll out of Citizen Services

32

Internal Communication & File Movement

•File Headings Creation•File Creation•Case Preparation•Document Attachments to files•Draft for Approval and its versions•Noting on files and documents•Files and Document Search•Correspondence Management•Workflow (Closed and Open)•Receive & Issue Documents•File Processing & Search•Reminders•File Tracking & Executive Dashboard•E-mails & Contacts Management•File and Document Movement Reports

Human Resources Management System

•Attendance Management System•Leave Management•Recruitment•Transfers•Admin Matters•Retirements•Honorarium/Incentives•Disciplinary Actions•Severance•Medical Reimbursement•House Rent Application•Annual Confidential Reports (ACR)•Promotion•Trainings•Meeting Schedules•HR Reports

Inventory and Procurement System

•Creation of Requisitions (Dev. & Non-Dev.)•Validation of requisitions•Tenders•Bids Processing•Creating Inventory Items and their Categories•Goods Return•Invoice Processing/Billing•Maintenance of Stocks•Issuance of Stationery Items•Disposal of Stationery•Return & Replacement of Stationery Items•Suppliers Record

Finance, Planning & Budgeting System

•Preparation of Budgets (Dev. & Non-Dev.)•Chart of Accounts•New Item Statement•Re-appropriation•Grants•Surrender•Expense Bills•Sanctions•Reports

Project Management System

•Preparation of PC-1 to PC-5•Complete Project Management Cycle•Completion Report•Task Management•Performance Tracking•Preparation of Working Paper•Minutes of Meeting•Admin Approvals•Cash Plan•Work Plan•Reports

e-Office Application Suite

e-Office Application Suite

ESTACODE (HR)ESTACODE (HR)Secretariat Instructions (IC)

Secretariat Instructions (IC)

PPRA Rulebook (Proc.)PPRA Rulebook (Proc.)

MOF Guidelines (B&F)MOF Guidelines (B&F)AGP AuditableAGP AuditableRules of BusinessRules of Business

Key Features of e-Office

Project’s Manual (PM)Project’s Manual (PM)

•Before & After.