conference2019 · contents 1 2. agenda 4 3. welcome 10 4.practicalities 12 5.thecommittee 14...

CONFERENCE 20199 -11 October 2019

IN PARTNERSHIP WITH OUR PLATINUM SPONSORS

We facilitate professional networking, share expert knowledge and support thedevelopment of the current and future generations of technology champions and leaders.We do this to help charities unlock the potential of data, digital and technology, enablingthem to transform their organisations and the sector.

We operate parts of the conference under the Chatham House Rule, participants are free to usethe information received, but neither the identity nor the affiliation of the speaker(s), nor that ofany other participant, may be revealed.

Charity IT Leaders is committed to providing a safe environment for all its conference delegates,sponsors, speakers, staff and guests. Discrimination or harassment on any ground, includingsexual harassment will not be tolerated. If any attendee feels they have been subject to anydiscrimination or harassment, they are urged to report this to the Chair or any trustee of CharityIT Leaders as soon as possible. All disclosures will be fully investigated and treated in aconfidential and supportive manner.

We areCharity ITLeaders

Contents1

2. Agenda 4

3. Welcome 10

4. Practicalities 12

5. The Committee 14

6. Digital services 20

7. Upcoming Events 22

8. Speakers 24

9 Sponsors 48

10. Notes 65

Agenda2

Charity IT Leaders Conference 2019 5#CITL2019

19:00 - 20:00 Pre-dinner members’ drinks SilverstoneBar

20:00 - 22:00 Members’ dinner TheCourtyard

Pre-Event

Main Event

Wednesday 9 October

Thursday 10 October

7:00 Breakfast Aston’sRestaurant

8:30 - 9:30 Registration Orangery

9:30 - 9:45 Chair’s welcome and introduction Dan Hall Pavilion

9:45 - 10:30 Opening keynote: How to survivean AI winter James Luke Pavilion

10:30 - 11:00 Networking break withrefreshments Orangery

11:00 - 11:10 An introduction to NCSC Cub L Pavilion

11:10 - 12:00 Meet the suppliers Pavilion

12:00 - 12:30 Out of the fire... Sarah Winmill Pavilion

12:30 - 13:30 Networking break with lunch Orangery

6 Charity IT Leaders Conference 2019 #CITL2019

13:30 - 14:15 How to think like a start-up Avril Chester Pavilion

14:15 - 15:00 Robotic Process Automation casestudy Vince Gratrick Pavilion


15:30 - 16:15 Building trust and conflict in atechnical team Elizabeth O'Neill Pavilion

16:15 - 17:00 Data driven businesstransformation

CarolineCarruthers Pavilion

19:00 - 19:45 Pre-dinner drinks receptionSponsored by Adapta

Bentley’sLounge

19:45 Gala dinnerSponsored by Databarracks

Grand PrixSuite

Friday 11 October


9:00 - 9:30 Annual General Meeting Pavilion

9:30 - 10:15 LEADing the way in BT TV &Broadband

JérômeTassel Pavilion


10:45 - 11:05 Tech enabled change Darren Hurst Pavilion

11:05 - 12:15 CIO panel and debateChaired by Laura Dawson CIO Group Pavilion



13:15 - 13:45 What I've seen and why you needit Martin Campbell Pavilion

13:45 - 14:30 Closing keynote: How to bebrilliant Michael Heppell Pavilion

14:30 - 14:45 Closing remarks and prize draws Dan Hall Pavilion

14:45 Close

Business Analysis TrackThursday 10 October


8:30 - 9:30 Registration Orangery

9:30 - 9:45 Chair’s welcome and introduction Dan Hall Pavilion

9:45 - 10:30 Opening keynote: How to survivean AI winter James Luke Pavilion


11:00 - 11:45 How to facilitate a workshop Ian Phillips Orchid Room

11:45 - 12:30 What is the role of a BA and howdo you explain it to the board? Jess Sass Orchid Room



13:30 - 14:15 How to think like a start-up Avril Chester Pavilion

14:15 - 15:00 What is data and why would a BAcare? Chris Kearns Orchid Room


15:30 - 16:15 Perfect your negotiation skills Paul Duckworth Orchid Room

16:15 - 17:00 Data driven businesstransformation

CarolineCarruthers Pavilion

19:00 - 19:45 Pre-dinner drinks receptionSponsored by Adapta

Bentley’sLounge

19:45 Gala dinnerSponsored by Databarracks

Grand PrixSuite


9:00 - 9:30 Annual General Meeting Pavilion

9:30 - 10:15 Service transition James Didsbury Orchid Room


10:45 - 11:05 Product vs. service panel anddebate

ServiceManagement

GroupOrchid Room

Service Management TrackFriday 11 October


11:05 - 12:15 Service management in a cloudworld Nick Martin Orchid Room


13:15 - 13:45 ITIL 4 vs. DevOps panel and debate Dax Grant &Kate Hamblin Orchid Room

13:45 - 14:30 Closing keynote: How to bebrilliant Michael Heppell Pavilion

14:30 - 14:45 Closing remarks and prize draws Dan Hall Pavilion

14:45 Close

Welcome3


A very warm welcome to the 2019Charity IT Leaders Conference.

This is our biggest conference yet, and I amvery proud of all the work, time andcommitment the committee have put in topull together such a fantastic agenda. At thetime of writing, we have 96 delegates – ourlargest number of delegates ever!

We have a great set of speakers andworkshops planned. The range of topics isquite broad, and again we have focused onfinding experts from both the wider worldand within the charity space. The agendaalso enables loads of time for questions,conversations, networking and even to usethe spa and gym facilities here atWhittlebury Hall...

We are also delighted to bring together adiverse, interesting and committed group ofsponsors. We spend lots of time looking forsponsors who we feel will be relevant andbeneficial to our members. Please visit themand chat with them in the exhibition space.Sponsors are the main income stream forour charity, and without them, we wouldn’texist. They also offer many excitingopportunities outside of our mainsponsorship packages so I hope you strikeup some interesting conversations.

As a trustee and the current Chair, I amalways wondering if we are still relevant?The market for events and conferences isvery crowded; do we still have a place, andwhat is that place?

I believe that we are still relevant andimportant to our members. Our place stemsfrom our uniqueness; we are one of the onlygroups run by the members and as Chair Iwill also get so much from these two days;knowledge and connections that I will takeback to work. We create safe spaces forconversation and thought-sharing and

problem-solving.

As you may know, in April 2019 weappointed Tree Hall as our BusinessManager. Her impact in the first five monthshas been brilliant. She has assembled oursponsors, launched a new annualsponsorship package, and started down theroad of member engagement. Her focusover the next year will be on memberengagement and how we can build ournetwork. Please talk with her at conferenceand afterwards – she will help us take yourideas for Charity IT Leaders and make themhappen. This is YOUR organisation, so makesure you have YOUR say.

Some of you will have noticed that I amstanding for election at the AGM on Friday. Ifirst stood for the role of Chair in 2017 for a 3-year term. Each year a third of our trusteesstand down. To ensure we stick to thisrequirement, I have agreed to stand down ayear early and plan to stand for re-election.However, I am only standing for one moreyear, and next year I will hand over the reinsto someone else, someone who I hope isreading this now. Turn to page 14 to find outabout being a trustee.

On the subject of trustees, Rahul Chauhanand Gerard McGovern have both decided tostep down from the board. I would like tothank them both for all the work they havedone and time they have given and I hopewe can welcome you back again soon.

Have a great conference, and I look forwardto catching up with as many of you aspossible over the next two days.

Chair of Trustees

Practicalities4


Registration deskWe will have a manned conference desk inthe Orangery. Please come here if you haveany questions. Amy Ehlas will be on site forthe whole of the conference and is the firstpoint of contact.

Check inWednesday: you can check in at the hotelreception desk. Rooms are available from15:00.

Thursday: prior to 10:00, please head straightto the Orangery/Pavilion, this is a separatebuilding to the main hotel. You can drop offyour bags in the Orchid Room here and thehotel will offer a porter service to put bagsinto your rooms. Then you can check in toyour room at the hotel any time after 15:00.

Check out is by 11:00.

Your room fee is covered by yourregistration fee, but you will need to pay forany incidentals. If you want to charge theseto your room, you will need to go to thehotel reception to set this up. From 23:00you will only be able to charge drinks to yourroom, and only then if you have set this up.

If you wish to book a taxi to share for yourreturn journey to the train station a sign-upsheet will be available at the conferencedesk. Requests will only be permitted until11:00 on Friday 11th October.

Gala dinnerPlease check the seating plan, and nothrowing bread rolls. Please let the waitingstaff know about any pre-notified dietary

requirements. Note only those who haveregistered for the dinner in advance will bepermitted a seat.

Parking / taxi drop-offParking is available at the Orangery/Pavilionor in the main hotel car park. Werecommend that you park at theOrangery/Pavilion or get dropped here ifarriving Thursday morning. Access will besignposted.

Passport PrizeWithin your delegate pack, you will find apassport prize sheet. Visit as many sponsorsas possible to gain stamps. Complete yoursheet and enter your passport to be enteredinto the prize draw to win a special prize!

Please note that fully completed prizepassports only can be entered andmust behanded in to the conference desk before13:15 on Friday 11th October.

Wi-FiWi-Fi at the venue is fibre optic and nopassword is required as this is tap and go. Ifany problems please speak to admin at theregistration desk.

Next Year’s ConferenceWe are always looking for new and excitingideas for future conferences. Do you haveany suggestions? What would you like tosee from our conference? Please grab Matt,Dan or Laura during the conference or emailideas to [email protected].

The Committee5


How the Committee worksAs a Charity Incorporated Organisation(CIO), we are led andmanaged by a Board ofTrustees or Committee as we tend to call it.

Each trustee stands for a three year termwith at least a third of our trustees beingelected every year.

Legally we have three roles of office wemust fill; Chair, Treasurer and Secretary.Details of these roles are below. We thenhave additional trustees who have a moreopen portfolio.

We expect all trustees to take on a “role” onthe board or share the responsibility withanother trustee. The key roles we have are:

● Events (co-ordinates the quarterlymeeting and other events)

● Conference (leads on the organisation ofour annual conference)

● Communication (leads on thecommunication strategy for theorganisation)

● Strategy (leads on setting the strategyfor our organisation)

● Corporate Liaison (the link betweenCharity IT Leaders and externalorganisations)

Dan Hall, ChairDirector of IT ServicesGirls’ Day School Trust

Gerard McGovern, SecretaryCharity IT Leaders

Bill Griggs, TreasurerIT DirectorThe Children’s Society

Adam Lennon, TrusteeChief Information OfficerUnicef UK

Chris Callaghan, TrusteeSite Reliability Engineering ManagerRoyal Society of Chemistry

Jane Deal, TrusteeIT DirectorLaw Society

Laura Dawson, TrusteeDirector, Data & Technology ServicesLSE

Matt Jago, TrusteeHead of Infrastructure & Bus. AppsSightsavers

Nick Napier, TrusteeCharity IT Leaders

Phil Durbin, TrusteeCharity IT Leaders

Danny Attias, TrusteeChief Information OfficerAnthony Nolan Trust

Elspeth Sully, TrusteeDirector of Digital, Tech. & DataScope


Get involvedHaving a committed, experienced anddiverse Committee is essential for ensuringthat our community continues to berelevant for our members and the best itcan be.

Being a trustee brings great benefits with ittoo, including an expanded professionalnetwork, direct board experience and achance to develop your skill set in areas suchas governance, strategy, marketing,communications supplier management andfinance.

This year, we are electing the posts of Chairand Secretary and we strongly encourageyou to put yourself forward for one of theseroles or to stand as a generalist trustee.

If you wish to be nominated for a post, orwould like more information about what therole involves, as well as what benefits it canbring to your professional status, please docontact one of the post holders above whowill be happy to chat with you.

Howmuch work is there?The Committee meet at the following times:

● four times a year before the quarterlymeetings

● one day per year for an “away day”

● once a month for a conference call

Along with this, you will also need to put in acouple of hours a month reading papers andpreparing for meetings. You may also havesome short additional calls as part of yourother roles e.g. 30 minute monthly planningcall for conference organisation (thisbecomes more frequent as we get closer tothe conference).

Trustee roles and responsibilities

All trustees must:

1. Ensure Charity IT Leaders is carrying outits purpose for the public benefit

2. Comply with Charity IT Leadersgovernance policies, procedures and theTrustee Code of Conduct

3. Act in the best interests of Charity ITLeaders

4. Ensure wemanage Charity IT Leadersresources responsibly

5. Ensure Charity IT Leaders is accountable

6. Encourage the retention and attractionof members to the CIO through publicactivities

7. Contribute to the regular newsletter sentout on behalf of the trustees

8. Host the occasional Topical Event

9. Assist the Chair in the development andupholding of the CIO’s constitution

10. Support the Chair, Secretary andTreasurer in the timely execution of theirduties

11. Attend all Trustee meetings

12. Take on additional Trusteeresponsibilities.

13. Ensure that the group is aware of, andsupportive of trends and changes in ICTand in charities, so that members can beprepared and take advantage of thosechanges to the benefit of the charity theywork for and for their professionalcommunity

14. Membership of sub-committees orgroups


15. Act as a spokesperson and ambassadorfor the CIO with the outside world,particularly with IT suppliers, otherpertinent professional bodies, othercharities, and the media etc.

There are three roles with additionalresponsibilities:

Chair

1. Provides direction and leadership to theCIO – so that it meets its aims andobjects consistent with the preferencesand priorities of its members

2. Works with the other Officers to supportand drive forward the CIO’s aims, andsupports them in the timely execution oftheir duties

3. Develops and defends the CIO’sconstitution

4. Acts as a focus and arbiter for internalgroup communication and contributes tothe regular newsletter sent out on behalfof the trustees

5. Acts as Chair at official meetings of theCIO, including the Annual Conference andthe Annual General Meeting, delegatingthe role where appropriate to another

6. Leads and coordinates the officers of theCharity IT Leaders so that planning andenabling work for the CIO (and itssubgroups) proceeds effectively

7. Reports to the annual general meeting ofthe CIO on the activities of the previousyear and the challenges faced bymembers and the CIO

8. Working with the Treasurer, sets thebudget annually

Secretary

1. Has overall responsibility for maintainingthe Membership of the CIO

2. Ensures compliance with CharityCommission and ICO rules andrequirements

3. Assists the Communications Officer bywith publicising the CIO wheneverpossible (for example, at appropriateevents)

4. Assists the Chair in the development andupholding of the CIO’s constitution

5. Works with the other Officers to supportand drive forward the CIO’s aims, andsupports them in the timely execution oftheir duties

6. Line manages the appointedadministrator in the a) conduct ofmembership duties for the CIO, and b)preparing of agendas and production ofminutes of Trustee meetings andconference calls

7. Manages contracted 3rd parties(excluding supporting the CIO’s website)

Treasurer:

1. Acts as a central point of coordination forall income and expenditure issues formembers and the CIO’s , the groupsbankers, and the groups creditors anddebtors

2. Manages the finances of the CIOefficiently, ensuring all legal and moralfinancial obligations are met in anaccurate and timely manner


3. Moves money between the operatingaccount and the high interest assetaccount ensuring there are adequatefunds in the operating account whilstmaximising the earning potential fromany investment interest on the fundsheld in the asset account

4. Ensure the subscription invoices areissued annually.

5. Proposes at the AGM the appropriatemembership subscription fees needed toensure the CIO remains solvent

6. Presents the CIO’s financial statement tothe membership at the AGM, answeringany finance questions that may arise

7. Ensures the production of signed offaccount before the AGM.

8. Oversees the maintenance of anaccounts ledger of all income andexpenditure transactions

9. Pays all agreed invoices within the statedpayment schedules of the suppliers toCharity IT Leaders

10. Ensures that the Charity IT Leaders getthe best price for any goods or services,and that they meet the standardsrequired

11. Arranges for there to be at least threeauthorised signatories on the CIO’s bankaccounts with agreed signing rules, andthese individuals shall nominally be theChair, Secretary and Treasurer, makingany changes with 1 month of new officerelections

Digital services6


WebsiteOur website is a place where you can shareinformation and have conversationsamongst with other members. The addressis charityitleaders.org.uk.

If you don’t have an account or haveforgotten it, please follow the link on theSign In page or [email protected].

Conference slides and promotional materialfrom the sponsors will be available todelegates by visiting the resources section ofthe website, accessible to members only.

LinkedInConnect with us on LinkedIn via our grouppage. We post news and updates aboutupcoming Charity IT Leaders events. To jointhe group, simply log into LinkedIn andnavigate to linkedin.com/company/charity-it-leaders or search for Charity IT Leaders.

TwitterFollow us on Twitter for key updates and forlive tweets through our main events. Headover to twitter and find us at@charityitleader. This year’s hashtag is#CITL2019.

AppWe’re piloting a new Charity IT Leaders appwhich is accessible through the web and viaa smartphone app that you can downloadfrom your app store.

The app includes a members directory,members’ news feed, group areas,messaging, events information, Charity ITLeaders news, resources and more.

To join the pilot, head tocharityitleaders.org.uk/app and fill in thequick form. To be eligible, you’ll need to bean employee of a member organisation.

Upcoming events7


Upcoming Members’ Meetings.

12th March 2020 9th June 2020

11th September 2020 3rd December 2020

Business Analyst Group.

28th November 2019

Further information

Full details of our events are listed on thewebsite - charityitleaders.org.uk. If you haveany questions please [email protected].

We have seen some success with our GDPRand Business Analysis special interest

groups. If you would like to set up a similargroup for an area of particular interest toyou please get in touch with us and we willbe happy to look at ways we can supportyou.

Speakers8


AvrilChester

Avril Chester is 2019 Women in IT awardsEntrepreneur of the Year and Founder &CEO of Cancer Central; an artificialintelligence based solution signposting tocancer services, products and support on alocal & national level. Cancer CentralHealthTech Innovation Winner of the Year2019, is built on an intelligent AI chatplatform called ‘Ave’, created from over25,000 donated hours by 200+ volunteersubject matter experts and 30+organisations with major contributions from

TechFINIUM and ROQ. Avril is co-creator ofthe ‘Human Open Source Model’ calledcominovation and author of ‘Taking thatleap of faith’ and ‘Be with me, it’s c’.

� Founder and CEO

� Cancer Central

� How to think like a start-up

� 11am, Thu 10 Oct - Pavilion

� @MeMyselfAndAve


CarolineCarruthers

Caroline is a renowned globally recognisedData Leader. With extensive exposuremanaging large complex data andtechnology transformations from bothinternal and consulting positions.

Caroline brings real life experience andknowledge to coach and train organisations,business leaders and data professionals onsuccessful modern data approaches andleading strategies.

� Partner & Chief Data Officer

� Carruthers and Jackson

� Data driven business transformation

� 4:15pm, Thu 10 Oct - Pavilion

� @CarolineCarrut8


ChrisKearns

Chris joined Altis Consulting as the firstemployee in 1998 and has worn many hatsover the last 21 years including Consultant,Quality Assurance Manager, AccountManager, and Higher Education PracticeLead. Chris has been working in the field ofData & Analytics for 29 years and has manycase studies to draw upon. He moved fromSydney to London in Sep 2018 to run theAltis UK office.

� UK Regional Manager

� Altis Consulting

� What is data and why would a BA care?

� 4:15pm, Thu 10 Oct - Orchid Room

� @Altis_DWBI


ClairePriestley

Claire Priestley is founder of CIO+1, andDirector of IT at City, University of London,supported by a team of 140 staff covering atechnical estate that spans 23 buildings over5 locations and 23,000 users.

Claire featured in the CIO100 list for both2018 and 2019, won the ‘Future CIO of theYear’ category at the 2017 Innovation Age‘Women in IT Awards’ and was a shortlistedfinalist in the ‘CIO of the Year’ category 2018.A member of the International Associationof Facilitators, mentor and role model on theAurora ‘Women in Leadership’ programme,and STEM ambassador Claire also launchedthe ‘Connectivity across London’ initiative

with peers from Camden Council andUniversity of London.

Claire is on the UCISA Board of Trustees andis a founding partner and director of TheSecret Boxing Gym in London.

� Director of IT

� City, University of London

� CIO panel and debate

� 11:05, Fri 11 Oct - Pavilion

� @ClairePriestl8y


DannyAttias

Anthony Nolan saves the lives of people withblood cancer who need a stem celltransplant. As their Chief Information OfficerI have overall responsibility for our Digitaland Data transformation and lead a teamwhose excellence was recognised when Iwas listed in the top ten of the 2018 CIO 100.Collaboration is the key to success, whetherit be in my team, across the organisation,throughout the global bone marrow registercommunity or with UK charities which iswhy I joined Charity IT Leaders as a trustee.It’s by working together and learning fromeach other that we can be truly successfuland that’s the real value of CITL for me.

� Chief Information Officer

� Anthony Nolan




DarrenHurst

Darren Hurst is Head of IT at CLIC Sargent,the UK’s biggest charity supporting childrenand young people with cancer.

He would like to share with you the journeythat CLIC Sargent have gone on over thepast few years, to ensure their services stayrelevant in a rapidly changing technologicallandscape, and continue to meet the ever-changing demands of their stakeholders.

Darren will discuss the successes andchallenges they’ve experienced around

technology, people and culture, as well ascontinuing to innovate in an unpredictableeconomic climate.

� Head of IT

� CLIC Sargent

� Tech enabled change

� 10:45am, Fri 11 Oct - Pavilion

� @DarrenHurst_IT


DaxGrant

Following her previous positions as Directorof Technology and Operations in a range ofsectors, Dax has been appointed as GlobalHead of Operations, COO working for aglobal financial services company.Daxwaspreviously Director for Service Operations atMacmillan, responsible for the operationalaspects of the function together withensuring effective technology infrastructureimplementation.Daxhas worked in anumber of senior operational, technologyand commercial positions ranging fromniche financial services companies toestablished global banks and charitableorganisations.

Following a number of years atBarclaysDaxwas appointed MD/Head ofPersonal Lending for SantanderwhereDaxwas responsible for integration ofSantander, Abbey and Cahoot lendingbusinesses. Dax was also responsible fordigitisation in Barclaycard Business andmore latterly at Visa Inc. where she becameEuropean Director of Technology andBusiness Operations, accountable for thebringing together operational andtechnology elements of the acquisition.

Dax began her time in technology at IBMwhilst attaining a Bachelors degree in

Economics from Cambridge. During hertime in technologyDax ignited a passion fordigitisation in a data driven world, workingwith Fin Techs, technology incubators andinternational payments organisations todeliver global paymentstechnologies.Daxalsobecame an alumnusof Cranfield Business School followingcompletion of an MBA.

In parallel, Dax has continued work in a non-executive and advisory capacity supportingCEOs and technology leaders within avariety of sectors, mentoring globalcharitable leaders and providing advisoryservices through the Cranfield Trust. Dax is afellow of the Royal Society of Arts,recognised for her proactivity in supportingboth society and local community. Thisincludes continued fundraising support tobuild science, technology and sports facilitiesfor a local Buckinghamshire school

� Technology and Operations Director

� Macmillan Cancer Support

� Service Management Track

� Fri 11 Oct - Orchid Room

� @daxgrant


ElizabethO’Neill

I wear many different hats in my role asHead of Technical Projects and Changeincluding coach, mentor, implementer,process engineer, facilitator, doer, changeagent, idea generator, agile evangelist andPRINCE2 practitioner to name a few. If I wasto summarise my role in one sentence itwould be "I am responsible for helping turnideas into reality".

I run towards fires, I love hard problems anddifficult challenges. I love doing things thatpeople think are impossible and helpingpeople reach their potential. I‘m passionateabout the positive impact technology and

digital can have in our organisation andsociety as a whole. I believe that culture eatsstrategy for breakfast and when we getculture right it's a win - win for theorganisation and the individual.

� Head of Technical Projects and Change

� Charities Aid Foundation

� Building trust and conflict in a technicalteam

� 3:30pm Thu 10 Oct - Pavilion

� @CAF_Online


IanPhillips

Ian recently joined AVEVA as SeniorBusiness Analyst, following on from a 7-yearcareer at the Royal Society of Chemistry. Hehas extensive experience across IT andFinance, with a focus on deliveringtransformational business change andenterprise systems implementation.

Ian is also a co-founder of the CambridgeBusiness Analysis Community, which is in its4th year of running local knowledge sharing

events; and was a finalist for the BA of theYear Award 2018 at the IIBA’s AnnualEuropean Conference.

� Senior Business Analyst

� AVEVA

� How to facilitate a workshop

� 11am, Fri 11 Oct - Orchid Room

� @AVEVAGroup


JamesDidsbury

James began his IT career in 2002 as aconsultant with Accenture, working firstly inOperations and then EnterpriseArchitecture. In 2009 James began workingindependently within the ServiceManagement workspace, focusing on theintroduction, embedding and improvementof service design and service transitionprocesses for several clients across travel,entertainment, transport, higher educationand government.

� CTSC Transition Lead

� HM Courts & Tribunals Service

� Service transition

� 9:30am Fri 11 Oct - Orchid Room


JamesLuke

James Luke is an IBM DistinguishedEngineer and Master Inventor. In his currentrole he is the Chief Technology Officer forthe UK Public Sector in IBM Global BusinessServices.

In his IBM career, James has held several keyleadership roles including being ChiefArchitect for Watson Tools and has over 20years’ experience in the delivery of machinelearning and cognitive systems. Other rolesinclude Chief Architect for i2 intelligenceproducts and the lead architect for the TextAnalytics Group.

Prior to joining IBM, James worked as anArtificial Intelligence (AI) consultant withData Sciences (Data Sciences was takenover by IBM in 1996). Whilst at Data Sciences,James managed a number of AI projects forboth military and commercial clients.Examples of this work range from thedevelopment adaptive systems for EWclassification to the identification of

wavering customers for a major superstore(Safeway).

James completed his first degree, inElectronic Engineering Systems, at the RoyalNaval Engineering College whilst serving asan Officer in the Weapons Engineeringbranch. In 2003 he completed a PhD withthe Image, Speech and Intelligent Systems(ISIS) group of the University ofSouthampton researching the Applicationof Intelligent Agents in Information SystemsProtection. James is an experiencedconference speaker and a keen inventorwith many patent applications filed and 8patents awarded.

� Chief Technology Officer

� IBM

� How to survive an AI winter

� 9:45am, Thu 10 Oct - Pavilion

� @BrainBuilder1


JasonOliver

Jason Oliver, joined University of Sussex fromScience Museum Group late last year, wherehe built a sector-leading team and delivereda step-change in digital culture. Prior to thathe was at Royal Opera House, where hedelivered their biggest ever digitalmodernisation programme.

Jason has consistently been named oneofCIO’s top 100, which celebrates the UK’smost transformative technology leaders andhe is a Fellow of the British ComputerSociety

� Director of Information Technology

� University of Sussex



� @OliverJason75


JérômeTassel

Jérôme is a technology engineering leaderwho cut his teeth across a variety of fantasticchallenges: IP video R&D, designing the UKBroadband services, Global technology pre-sales, incubating a start-up, architecting/delivering the award-winning and industrychanging BT Sport and BT TV services,leading teams of up to 200 engineers. Hehas been doing this for 20 years in BT, anawesome company to work in to tryanything, big or small, backed up byfantastic people and scale. My current teamengineers the IPTV, Media and Broadcast,Broadband and Big Data services thatunderpin BT’s strategy. BT is continuously

transforming people's lives and how theywork to deliver value faster and safely.Jérôme lives in Suffolk with his wife, twochildren and their dog, He loves trekkingand photography.

� Director TV & BB Services & SystemsEnginering

� BT

� LEADing the way in BT TV & Broadband

� 9:30am Fri 11 Oct - Pavilion

� @BT_UK


JessSass

I have recently completed a digitaltransformation project at a major UK charity,redesigning processes, implementing newsoftware and managing change.

Previously worked at The Brain TumourCharity as a Business Analyst on a braintumour databank project that involved themerger of both national data sets andpatient medical records in order to performstatistical analysis and present valuable databack to a user via an app.

Other companies include the RNLI &National Cancer Research Institution.

� Business Analyst

� Business Analysis Track

� Thu 10 Oct - Orchid Room

� @J_Sass


KateHamblin

Kate is a dynamic and enthusiasticaccredited trainer with almost 20 years’experience in both internal and externaldelivery of service management andcustomer service education andconsultancy.

A fluent speaker of 3 European languagesand a passion for communication and travel,Kate has extensive experience in the African,European and North American educationsectors. Kate is also an experiencedconsultant performing various process andService Desk assessments andimplementations for various local andinternational organisations.

Having worked for Pink Elephant UK for 5years, Kate and a colleague spotted a gap in

the African market and subsequently co-founded Pink Elephant South Africa in 2004.She was the first trainer in Africa to deliverthe ITIL V3 and ITIL4 Foundation courses in2007 and 2019 respectively.

Kate recently relocated back to the UK toassist in the expansion and standardisationof Pink Elephant EMEA and continues tohave a passion for communication, servicemanagement, structure and process.

� IT Management Consultant

� Pink Elephant UK

� ITIL 4 vs. DevOps panel and debate

� 1:15pm Fri 11 Oct - Orchid Room

� @theitilexperts


MartinCampbell

Martin Francis Campbell is an award-winning digital entrepreneur and expert intech for good. Martin founded BaigentDigital, a leading digital agency for thecharity sector which served many leadingcharities with digital fundraising and onlineservice delivery programmes. He thenserved as a director at Convio andBlackbaud Europe before taking a breakfrom the charity sector to get his digital skillsbang up to date with big-data startup“Ormsby Street”.

Martin now serves as Chief InformationOfficer for World Vision UK where he chairsthe World Vision Digital Collective. Martinalso works with consulting clients across thesector to accelerate their digitaltransformation and digital marketingprogrammes.

The World Vision Digital Collective is adynamic group of digital specialists fromacross World Vision UK which works

together to use agile techniques from theworld of Silicon Valley startups to deliverrapid change and growth in digital projectsspanning fundraising and operations.

World Vision is a Christian humanitarianorganisation conducting relief, developmentand advocacy activities in its work withchildren, families, and their communities innearly 100 countries to help them reachtheir full potential by tackling the causes ofpoverty and injustice. World Vision serves allpeople regardless of religion, race, ethnicity,or gender.

� Chief Information officer

� World Vision UK

� What I've seen and why you need it

� 1:15pm Fri 11 Oct - Pavilion

� @TheCharityCIO


MichaelHeppell

Michael Heppell is an international author of6 books which have been translated into 27languages and are sold in 80 countries. Twoof them –How to Be Brilliant and Flip It -have been Sunday Times best-sellers...

But Michael’s passion is presenting and hehas been described as 'One of the top 3professional speakers in the world'.

He works with individuals and organisationswho are dissatisfied with being good andhave a desire to be brilliant.

Through his events and coaching Michaelhas worked with everyone from category Bprisoners to business leaders; fromPremiership footballers to TV personalities.

He works with his wife and business partner,Christine and in 2001 they set a goal ‘Topositively influence 1 million lives’. Throughpresentations, training, books, audioprogrammes and coaching they hit thistarget several years ago and now have thegoal to positively influence everyone theyconnect with

� Founder

� Michael Heppell Ltd

� How to be brilliant

� 1:45pm Fri 11 Oct - Pavilion

� @MichaelHeppell


NickMartin

Nick has a long track record of working withclients to deliver successful digitaltransformation projects that result inoperational improvement and measurablebusiness outcomes. Nick and his team ofhighly certified consultants have helpedclients in the public and private sectors tobuild secure cloud platforms, optimiseapplication performance, use data toimprove critical decision-making, enhancemobility and collaboration, and ensurebetter service delivery.

� Managing Director

� Systems Up

� Service management in a cloud world

� 11:05 Fri 11 Oct - Orchid Room

� @SystemsUpLtd


PaulDuckworth

Paul is a classically trained buyer, developinghis skills working at Booker with many majorsuppliers, before switching to the other sideof the desk, joining Mars as a salesman. Paulworked in both confectionery and pet carefor Mars, ending his time as Sales Director ofa new pet care acquisition. Paul hasinternational experience, working acrossboth Western and Central Europeancountries, including a time as Sales Directorfor a telco based in Dusseldorf. Prior to TotalNegotiation he worked in the FMCG, SOASand telecommunications industries,including Booker, Mars and sage.

Worked with an MVNO to deliver the firstever listings within the German NationalRetailers, and drove a 460% increase in salesfor the company over a 15month period

Developed and executed a robustnegotiation and planning strategy for a

marketing services business which rescuedthe company from a total de-list in a Top 4Multiple Retailer and drove the first increasein sales & profit for more than 3 years

Trade terms negotiations with Top 4Multiple Retailer to drive the biggest sales vmarket share of any major Mars account,increasing consumer choice, revenue andprofit for both manufacturer and retailer

� Negotiation Director

� Total Negotiation

� Perfect your negotiation skills

� 3:30pm Thu 10 Oct - Orchid Room

� @Tot_Negotiation


SarahWinmill

Sarah is Chief Information Officer at theBritish Transport Police, leading thedelivering of ICT services to 3,500 policeofficers across Great Britain. In 2019 she hasbeen listed as one of the 50 Most InfluentialWomen in Tech and included in the UKCIO100. A past Chair of Charity IT Leaders,her career has seen her work at some of theUK’s most iconic visitor attractions includingthe V&A Museum, Royal Albert Hall, RoyalAcademy of Arts, Hampton Court Palaceand HM Tower of London, as well asUniversity College London. Sarah is aChartered Fellow of BCS, the Chartered

Institute for IT and a Liveryman of theWorshipful Company of the InformationTechnologists, the 100th City of LondonLivery Company. She is passionate aboutworking in tech and the creativeopportunities a tech career offers.


� British Transport Police

� Out of the fire...


� @swinmill


StuartMcSkimming

Stuart has worked for nearly 20 years in thenot-for-profit sector - as CIO at Shelter for 8years, and currently CIO for the Royal BritishLegion. Also Stuart has worked at VSO bothin the UK and overseas in IT-focused roles, aswell as Strategy lead and Country Director.

He has a strong interest in using technologyto transform organisations, and worked witha team to develop a Data function withinShelter. He has significant experience ofCRM-related projects. He lives with hisfamily, in Brighton.


� The Royal British Legion



� @stuartmcs


VinceGratrick

I have been the IT Director for Mencap forthe last 5 years and before that, a similar roleat United Response for 4. Before movinginto the charity sector, I spent over 11 yearsworking in the financial markets, setting upand running the IT for a boutique, butglobal, Head Hunting organisation withoffices in New York, London and Hong Kong.I have 2 beautiful daughters and a fabulouswife, fly a helicopter for fun, ride a motorbikeand, for my sins, I am a Spurs fan. Nerdy fact.I’ve now been using Excel for 25 years!

� IT Director

� Mencap

� Robotic Process Automation case study


� @VinceGMencap

Sponsors9


Adapta Consulting is a leading ISConsultancy providing charities,membership organisations and other not-for-profit organisations with tailored adviceand practical guidance to develop the threeareas key to achieving strategic andoperational effectiveness – Processes;through developing business processes andeffective ways of working, People; by offeringthe support people need to managechange, and Technology – to help select andimplement new systems or technology.

As specialists in the sector, we are able tooffer a depth of knowledge and appreciationof the way charities and not-for-profitorganisations work, and their strategic andoperational objectives.

All our consultants have themselves workedwithin charities and many are trustees. Weare independent and objective and, in all ourwork, we set the highest professionalstandards to ensure we provide serviceswhich are tailored to our clients' needs.

How Adapta can help:

● CRM

● Digital

● Outsourcing

● Project reviews

● Software selection

● Advice and support

● Process improvement

● Supplier management

● Business case development

● Information systems strategy

● Information security management

● Programme and project management

● Data Protection Act / GDPR compliance

Email: [email protected]: 020 7250 4788Website:

� adaptaconsulting.co.uk

� @AdaptaforNFP


AmazonWeb Services (AWS) helps itsvoluntary sector customers to reduce costs,drive efficiencies, and increase innovation.With AWS, you only pay for the services youuse, with no long-term commitments.

⚐ Stand 7

� aws.amazon.com

� @AWSSupport


CPS is a multi-award winning, full-service ITconsultancy that helps charities identify,design and implement agile, future-proofsolutions that transforms workplaceperformance by improving the value andadoption of technology investments.

A Microsoft Gold Certified Partner andtrusted provider of over 25 years toorganisations of all sizes, we deliver expertsolutions based on Microsoft technologyincluding: SharePoint, Office 365, PowerPlatform, Dynamics 365, Azure, UnifiedComms and Project Online.

Through our continued partnership withmany UK charity clients, we understand thespecific pressures and challenges that youface and we pride ourselves on solving theseproblems with the right productivity andcollaboration solutions.

⚐ Stand 11

� cps.co.uk

� @CPS_Solutions


Databarracks is the UK’s specialist businesscontinuity and IT disaster recovery provider.

We’ve been a longstanding supporter ofCITL and our job is to make enterprise-classcontinuity, security and resilience accessiblefor organisations of all sizes.

⚐ Stand 2

� databarracks.com

� @databarracks


Hays IT is the UK’s leading technologyrecruiter, placing thousands of interim andpermanent candidates every year across arange of diverse organisations.

Our dedicated Charity/NFP IT Practice workswith a number of leading charities acrossthe UK, addressing key IT recruitmentchallenges to meet the ever changingrequirements and demands within the NFPsector.

The right job can transform a person's lifeand the right person can transform anorganisation. To discuss how to attract andretain the best talent to drive your ITfunctions forward, please come speak to oneof our specialist IT consultants.

⚐ Stand 4

� hays.co.uk

� @HaysNews


m-hance

M-hance is a Microsoft Gold Partner andleading provider of Microsoft Dynamicssolutions tailored for the Not-for-Profitsector. We’ve worked with over 80 Not-for-Profit organisations including OxfamIreland, Christian Aid and the MotorNeurone Disease Association.

Microsoft

The Tech for Social Impact group withinMicrosoft Philanthropies aims to acceleratedigital transformation across three millionnonprofits globally by bringing together thebest of our Philanthropic work, technologyand commercial ecosystem to holisticallyserve the sector.

⚐ Stand 10

� microsoft.com/en-gb/

� @MicrosoftUK

⚐ Stand 10

� m-hance.com

� @m_hanceSoftware


Mimecast is a cybersecurity provider thathelps thousands of organisations worldwidemake email safer, restore trust and bolstercyber resilience. Mimecast’s expanded cloudsuite enables organisations to implement acomprehensive cyber resilience strategy.From email and web security, awarenesstraining, data protection, to uptimeassurance andmore, Mimecast helpsorganisations stand strong in the face ofcyberattacks, human error and technical

⚐ Stand 8

� mimecast.com

� @Mimecast


NAK is a UK based IT InfrastructureManaged Service Provider.

Our purpose is to help to enable and releasecustomers’ potential, through exceptional ITinfrastructure services and bring peace ofmind and confidence, through reliabilityand trustworthiness as an IT partner.

We describe ourselves as a 10 year start upbecause whilst we have a lot of experience,we have never lost our ‘can do, will do’

approach. This balance of experience anddynamic, entrepreneurial spirit allows us tostand out in a crowdedmarket and is a keyattribute to why our customers continue toengage with us.

⚐ Stand 6

� nak.co.uk


NIIT Technologies is a leading global ITsolutions organisation, enabling its clients toachieve real world business impact throughunparalleled domain expertise working atthe intersection of emerging technologies.The Company focuses on the followingverticals: Public Sector, Banking andFinancial services, Insurance, Travel andTransportation. This domain strengthcombined with leading-edge capabilities inData and Analytics, Cloudification, CognitiveAutomation and Digitisation, helps clientsinnovate business, automate process andindustrialise AI.

With over 9500 people serving clientsacross Americas, Europe, Asia, and Australia,NIIT Technologies fosters a culture thatpromotes innovation and constantly seeksto find new yet simple ways to add value forits clients.

⚐ Stand 1

� niit-tech.com

� @NIITTech


Real Staffing is a global leader in theprovision of life sciences recruitmentservices and a leading specialist in theprovision of Public Sector, IT, Engineeringand Banking & Financial Servicesrecruitment services within the UK. We haveone of the largest networks of specialistrecruiters globally and work withorganisations of all sizes to place talentedindustry professionals into some of theworld’s most sought after permanent andcontract jobs.

⚐ Stand 14

� realstaffing.com

� @RealStaffing


RingCentral, Inc. (NYSE: RNG) is a leadingprovider of global enterprise cloudcommunications, collaboration, and contactcentre solutions. More flexible and cost-effective than legacy on-premises systems,the RingCentral platform empowersemployees to work better together, fromany location, on any device, and via anymode to serve customers, improvingbusiness efficiency and customersatisfaction. That is the promise of Work asOne . The company provides unified voice,video meetings, teammessaging, digitalcustomer engagement, and integratedcontact centre solutions for enterprises

globally. RingCentral’s open platformintegrates with leading business apps andenables customers to easily customisebusiness workflows. RingCentral isheadquartered in Belmont, California, andhas offices around the world.

⚐ Stand 9

� ringcentral.co.uk

� @RingCentral


The Network Collective is the UK’s leadingindependent network and telecomsconsultancy, specialising in StrategyDevelopment, Solution Sourcing and In-LifeOptimisation.

TNC’s expert consultants, each with at least10 years of industry experience, work withmajor organisations across all sectors. As avendor independent consultancy, TNCutilises specialist market insight to advisecustomers on the best solution to meet their

objectives. Customers are fully supported atall stages of the process, including; strategydevelopment, procurement and tenderprocesses, contract negotiation, in-lifemanagement and telecoms expensemanagement.

⚐ Stand 3

� networkcollective.co.uk

� @NetworkCollect


think S3 are proud long-term supporters ofthe CITL, with 2019 marking their 10thAnniversary at the conference. S3 areinfrastructure, cloud andmodern workplaceexperts in the charity space, enabling someof the most well-known organisations in thesector to achieve more throughcollaboration, close relationships withvendors and seamless support.

S3’s range of solutions inspire the future andchange what is possible for their customers,

whilst delivering on the promise of anindustry leading end to end service wherepeople and personalities come togetherwith expertise to deliver true transformation.

⚐ Stand 13

� thinks3.co.uk

� @think_S3


Timico is a market leading end-to-endConverged Managed Service Provider,supporting a number of verticals includingenabling Not For Profit organisations toincrease their impact and service theircommunities better by embracingtechnology to create additional value, drivedigital transformation and efficiencies.

⚐ Stand 12

� timico.com

� @TimicoUK


We are in business for people. We’vespecialized inenterprisesoftware for serviceorganizations, where people make thedifference, since the early 1980s. Today, webuild the smartest enterprise applicationson the planet. Our technology is central tothe organizations we serve – it improvesefficiency andproductivity, andallowspeople to spendmore timeonreallymeaningful work. Using the latestAI, machine learning and digitaltechnologies, our customers canautomatetedious tasks andmake more sense ofbusiness-critical data than ever before.

People are at the heart ofwhatnot-for-profitorganizations and NGOs do– those youserve and all those involved in enabling anddelivering aid.Our goal is to help you deliver

more impact with increasedtransparencyand accountability – so you can efficientlycomplete whathastobe done and stayfocused on what trulyneedsto be done.Ourcustomers includemore than 100 of thelargest NGOs,non-profit associationsandfoundations around the world;The SalvationArmy, Institute of Cancer Research, MarieStopes International, The Red Cross, Savethe Children International, ConservationInternational, Norwegian People’s Aid,Rethink Mental Illness, ICIPE,Trocaire,Vinfen,ACDI/VOCA, and MAP International.

⚐ Stand 15

� unit4.com

� @Unit4global


Upbeat built on Microsoft Dynamics 365 is aCRM built for charities, membershiporganisations and not-for-profits thatenables you to view donor and attendeeinteractions across your organisation, suchas donation / membership status & history,event attendance, email interactions,training courses, donations & online shoppurchases. Upbeat provides transparency ondonor transactions and relationshipsthrough the central contact profile. Withmodules such as fundraising & donations,

regular giving, membership, events,education & marketing, Upbeat is atransaction engine with deferred revenuecapabilities so organisations can account forrevenue at the right time instead of when itis accrued.

⚐ Stand 5

� upbeatmembership.com

� @ProfessionalAdv


Notes

We are Charity IT LeadersWe facilitate professional networking, share expert knowledgeand support the development of the current and futuregenerations of technology champions and leaders. We do thisto help charities unlock the potential of data, digital andtechnology, enabling them to transform their organisationsand the sector.

conference2019 · contents 1 2. agenda 4 3. welcome 10 4.practicalities 12 5.thecommittee 14...

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