conflict management in a school environment
Post on 19-Oct-2014
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Conflict Management - This presentation was for participants in the Ottawa Catholic School Board Leadership part 1 course. The presentation outlines some of the causes of conflicts between adults in a school environment and strategies to best deal with conflicts.TRANSCRIPT
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Conflict ManagementShould I stay or should I go...
T. D’Amico – April 2014
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Our Schools areOur Schools areHappy places...
Conflict Management
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But not all the time!
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Share examples of conflicts between adults in a school...
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School adultInteractions
ECEs
EAs
teachersCustodians
Bus drivers
Office admin
Parents
Principal
Volunteers
Consultants
Parish Prie
st
Superintendent
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How is this related to conflict?
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The Happy staff member...The Happy staff member...
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“I live under a black cloud” staff member...
“I live under a black cloud” staff member...
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How do most peopledeal with conflict?How do most peopledeal with conflict?
Avoidance
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Others – make a quick decision!Others – make a quick decision!
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How do you deal with
Conflict?
Crash and burn
strategies
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Pray that an Angel Will make it go away!
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Is Conflict always a bad thing?
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Discuss: “Is Conflict always a bad thing?”
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Your Answers
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“Peace does not mean an absence of conflicts; differences will always
be there. Peace means solving these differences through peaceful
means; through dialogue, education, knowledge; and
through humane ways.”
Dalai Lama XIV
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Some Benefits of ConflictSome Benefits of Conflict
Innovative strategiesInnovative strategies
New knowledgeNew knowledge
Different perspectivesDifferent perspectives
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What are some causes of conflict?
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Discuss: “What are some causes of conflict?”
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Your Answers
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Resolving ConflictIn your school / workplace
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Do you talk more or listen more when trying to resolve conflict?
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Reasons for avoiding hard conversations
1. A Desire to Please
2. Personal Safety
3. Personal Comfort
4. Fear of the unknown
5. No sense of urgency
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Reasons for avoiding hard conversations
6. I don’t fit in here
7. Waiting for the perfect moment
8. Perfectionism
9. Distrust of oneself and others
10. Lack of authority
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Reasons for avoiding hard conversations
11. Distrusting our judgment
12. Fear of kicking somebodywho is already down
13. Too big a shift in role expectations
14. Not in the job description
15. Too close to home
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Reasons for avoiding hard conversations
16. Conflict with Beliefs/values
17. Fatigue
18. Personality or intent
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Don’t sweat the small stuff!
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Confront the issue not the person
Keep the Dignity of the Person in mind
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You can be Professional without being Friends
Avoidance may help with value based differences
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CompromiseCompromiseLook for win – win solutions
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CollaborateCollaborateSee each other’s side in a conflict to come to an agreement on how to proceedSee each other’s side in a conflict to come to an agreement on how to proceed
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MediationSkill development
Help the parties come to a solution
Identify Issues Determine interests
Storytelling
Brainstorming
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Keep Learning
Leadership courses
Coaching courses
Mediation workshops
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Remember some conflicts...Need to be referred to
Human Resources!
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Questions