1. Conflict ManagementDo I really want to get involved?October 2014T. DAmico

2. Do people go to you for advice? 3. Our Schools/Departments areHappy places...Conflict Management 4. But not all the time! 5. Define Conflict 6. Conflict is part of being human... 7. Dysfunctional Conflict 8. Share examples of conflicts between adults in a school/department... 9. Your Answers 10. School adult Interactions 11. How is this related to conflict? 12. The Happy staff member... 13. I live under a black cloud staff member... 14. Mental and PhysicalReactions to Conflict 15. How do most people deal with conflict?Avoidance 16. Others make a quick decision! Winner and a Loser 17. How do you deal withConflict?Crash andburnstrategies 18. Pray that an AngelWill make it go away! 19. Is Conflict always a bad thing? 20. Discuss: Is Conflict always a bad thing? 21. Your Answers 22. Peace does not mean an absence of conflicts; differences will always be there. Peace means solving these differences through peaceful means; through dialogue, education, knowledge; and through humane ways.Dalai Lama XIV 23. Some Benefits of ConflictInnovative strategiesNew knowledgeDifferent perspectives 24. Discuss: What are some causes of conflict? 25. Your Answers 26. Causes of Conflict 27. Source: Centerforworklife.comUnhealthy responses to conflict:Healthy responses to conflict:An inability to recognize and respond to the things that matter to the other personThe capacity to recognize and respond to the things that matter to the other personExplosive, angry, hurtful, and resentful reactionsCalm, non-defensive, and respectful reactionsWithdrawal, Judgement, resulting in rejection, isolation, shaming, and fear of abandonmentA readiness to forgive and forget, and to move past the conflict without holding resentments or angerAn inability to compromise or see the other persons sideThe ability to seek compromise and avoid punishingThe fear and avoidance of conflict; the expectation of bad outcomesA belief that facing conflict head on is the best thing for both sidesHealthy and unhealthy ways of managing and resolving conflict 28. Unhealthy responses to conflict:Healthy responses to conflict:An inability to recognize and respond to the things that matter to the other personThe capacity to recognize and respond to the things that matter to the other personHealthy and unhealthy ways of managing and resolving conflict 29. Unhealthy responses to conflict:Healthy responses to conflict:Explosive, angry, hurtful, and resentful reactionsCalm, non-defensive, and respectful reactionsHealthy and unhealthy ways of managing and resolving conflict 30. Unhealthy responses to conflict:Healthy responses to conflict:Withdrawal, Judgement, resulting in rejection, isolation, shaming, and fear of abandonmentA readiness to forgive and forget, and to move past the conflict without holding resentments or angerHealthy and unhealthy ways of managing and resolving conflict 31. Unhealthy responses to conflict:Healthy responses to conflict:An inability to compromise or see the other persons sideThe ability to seek compromise and avoid punishingHealthy and unhealthy ways of managing and resolving conflict 32. Unhealthy responses to conflict:Healthy responses to conflict:The fear and avoidance of conflict; the expectation of bad outcomesA belief that facing conflict head on is the best thing for both sidesHealthy and unhealthy ways of managing and resolving conflict 33. Resolving ConflictIn your school / department 34. Do you talk more or listen more when trying to resolve conflict? 35. Understand the type of conflictListen to understand both perspectives Determine the needs of each person...Work or Job function needsProcess / structure change needsRelationship needs 36. Dont sweat the small stuff! 37. Confront the issue not the personKeep the Dignity of the Person in mind 38. You can be Professional without being FriendsAvoidance may help with value based differences 39. CompromiseLook for win win solutions 40. CollaborateSee each others side in a conflict to come to an agreement on how to proceed 41. MediationSkill developmentHelp the parties come to a solutionIdentify Issues Determine interestsStorytellingBrainstorming 42. Keep LearningLeadership coursesCoaching coursesMediation workshops 43. Conflict QuotesActivity See handoutSource: John Brandon 44. Remember some conflicts...Need to be referred to Human Resources! 45. Questions