connected mailbox solution 010221017 · businesses expect flexible and secure parcel delivery at...

To know more Visit the on Travel & Hospitality tcs.compageEmail: [email protected]

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.

IT ServicesBusiness SolutionsConsulting

About Tata Consultancy Services Ltd (TCS)Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match.TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering

TMand assurance services. This is delivered through its unique Global Network Delivery Model , recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com

Awards & Recognition

www.tcs.com

Travel & Hospitality

TCS Connected Mailbox Solution

Exponential growth in the e-commerce industry has fuelled the demand for streamlined and well-

coordinated delivery systems. Businesses expect flexible and secure parcel delivery at optimized costs.

Additionally, they want their delivery partners to avoid making unnecessary trips to corporate mail

centers to enable time and cost savings. These challenges can be addressed with the help of smart

mailboxes that offer timely notifications and are easier to track, thus driving sustainable operations.

Tata Consultancy Services' (TCS') Connected Mailbox Solution enables efficient and flexible mail and

parcel delivery for retail and business customers. The Internet of Things (IoT)-enabled solution ensures

uninterrupted information exchange between corporates, delivery partners, and other stakeholders to

improve the overall operational efficiency. Moreover, since the trips made by parcel delivery operators

tend to drastically decrease, this helps reduce the organizational carbon footprint.

OverviewThe rapid expansion of the e-commerce market has created a host of opportunities in the parcel collection and delivery space. As the number of buyers and sellers increases, coordinating package collection and delivery becomes a key focus area. The current arrangement of fixed collection and delivery schedules is not viable since there could be times when items are not ready for dispatch, resulting in unanticipated delays and process lags. These wasted trips augment the cost pressure on corporates, as they are charged for every trip made by the delivery partner. Therefore, businesses demand greater flexibility in the whole process.

TCS' Connected Mailbox Solution uses the Internet of Things to streamline the collection and delivery process, and make it more flexible. It secures the physical mailbox installed at a particular location with a digital locking system. This feature allows only authorized delivery personnel to access the mailbox with a one-time password, to collect or deposit items. Customers can manage mailbox transactions through a mobile app, which publishes information related to the status of the consignment, along with automatically notifying all stakeholders about the collection or delivery of the package.

The TCS AdvantageBy partnering with TCS, organizations can benefit from our:

n Extensive industry expertise: TCS has deep industry experience in implementing postal and logistics transformation programs. Our long-standing partnerships with industry leaders have helped us gain an in-depth understanding of customer challenges, which helps us offer quick remediation to a variety of business challenges.

n Research focus: TCS’ dedicated Transportation Innovation Lab offers the right environment to ideate, co-innovate, and develop frameworks and prototypes of path-breaking solutions. Equipped with best-in-class infrastructure, our labs and centers of excellence (CoEs) foster collaboration with academia and industry experts to facilitate the development of transformative solutions, which are easily deployable in diverse customer environments and geographies.

BenefitsBy adopting TCS’ Connected Mailbox Solution, businesses, delivery partners, and end users can gain from:

Optimized delivery operations: The offering helps optimize collection and delivery routes for significant time and cost benefits. By ensuring that products are delivered correctly at the first attempt, logistics costs are further driven down. In addition, with the elimination of unnecessary trips for collection and delivery, businesses as well as delivery partners save transportation costs. This also helps reduce the overall carbon footprint.

Improved customer satisfaction: The solution boosts customer experience by allowing flexibility in collection and delivery timing.

Enhanced visibility: All stakeholders can get real-time updates on the status of packages due for collection and delivery, thus improving the overall engagement experience.

n Digital transformation experience: We have delivered digital transformational solution for several e-commerce and retail organizations. Our dedicated cross-industry labs for usability, mobility, social, and Web 2.0, as well as our CoE for radio frequency identification (RFID) technology help us deliver solutions that conform to industry quality standards.

An Overview of TCS' Connected Mailbox Solution

n Authorize delivery or collection

n Receive delivery or collection status

n Register delivery or collection details

n Receive OTP

n Send collection availability

n Validate OTP

n Send delivery or collection status

Customer

Connected Mailbox Solution

Delivery PartnerMailbox