Connectivity and End-User Computing in AustraliaBased on a survey of over 200 Australian CIOs and ICT ManagersResearch conducted by Connection Research, a market analyst group that specialises in the intersection of ICT and sustainable technologies. www.connectionresearch.com.au

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Contents

1. Introduction and Key Findings2. Hype-o-Meter’s for Connectivity and EUC3. Communications Budgets and Factors Affecting ICT Spending4. Comms and Connectivity Concerns and Investments5. The IQ Matrix for Connectivity and EUC6. Changes in Internal and External Voice Traffic7. VPN Over Broadband Intentions8. BYOD Computing, Supported End User Operating Systems, Unified Communications9. Technology Relevance, ICT Challenges, Improvements & Objectives10. Conclusions11. Sample and Objectives12. Contact Us13. Acknowledgement and About Fujitsu and Microsoft

Research conducted by Connection Research, a market analyst group that specialises in the intersection of ICT and sustainable technologies. www.connectionresearch.com.au

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Introduction and Key Findings

In this survey we found, among other things that:￭ BYOD is happening very quickly whether CIOs like it or not￭ Security is a major concern and becoming more-so￭ Unified Comms is a trend not a technology but its rise is also on the increase￭ Mobile Data and Hardware spends will continue to increase￭ Local conditions have greater influence over ICT spending than global￭ The biggest area of communications related growth is IP Telephony (VOIP)￭ Public VPN is rapidly replacing private data networks￭ Virtualisation continues to be the most relevant technology

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These and other findings paint an exciting picture for the future of communications, mobility and BYOD in Australia, but also create significant challenges for CIOs in meeting business demands. Read on for more detail and analysis

This edition of Insights Quarterly focuses on communications and connectivity issues, with special attention to emerging technologies and practices such as mobile computing and bring your own device (BYOD) computing.

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The Hype-o-meter

Respondents were asked to rate a number of technologies in terms of whether they believe them to be overhyped or underhyped, and whether they are important or not.

Overall results are expressed as a four point radar (“spider”) diagram for each technology. The thinner the shape the more important CIOs believe the technology to be. The higher the shape the more the technology is believed to be overhyped.

The Hype-O-Meter shows that CIOs generally accept or reject a new technology based on its merits. They evaluate technology in terms of business and ICT objectives, which evolve over time but which do not change nearly so quickly.

The next section establishes the context of these technologies by looking at the importance of these objectives.

Example Hype-o-meter

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Hype-o-meters

National Broadband Network

Wireless Broadband

Voice Over IP Unified Communications

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Hype-o-meters

Social Networking BYOD Computing

Tablet Computing

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Communications Budget Changes

Mobile Hardware and Data Spends Will Increase

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Overall Budget and Headcount

Comms Staff Headcount Will Remain Mostly Unchanged

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Factors Affecting ICT Spending

Local Conditions Have Greater Influence over ICT Spend Than Global

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Security At All Levels Remains A Concern

Comms and Connectivity Concerns

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Comms and Connectivity Investment

The Biggest Area of Comms Related Growth is IP Telephony (VOIP)

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The IQ Matrix

Introducing the IQ Matrix(Investment vs Implementation)

The IQ Matrix shows how various technologies are maturing in today’s market.

Respondents were asked for the level of currenti mplementation and planned investment they had in the listed technologies or trends.

The answers were then analysed and put into a quadrant, mapping implementation against investment.

The positioning of a technology within the IQ Matrix shows their status relative to each other within each matrix and are not designed to reflect actual market shares.

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IQ Matrix for Connectivity and EUC

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Changes in Internal and External Voice Traffic

Plain Old Telephone Service (POTS) Is Set To Decline Further

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VPN over Broadband Intentions

Public VPN Is Rapidly Replacing Private Data Networks

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Bring Your Own Device(BYOD) Computing

BYOD is Growing Rapidly

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Supported End User Operating Systems

Virtually all CIOs Support a Windows Environment

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Unified Communications

Unified Communications Will Happen Naturally Over Time

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Technology Relevance

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ICT Challenges

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Considerations When Making ICT Improvements

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ICT Objectives

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Conclusions

The pace of technological change, and the imperatives of new technologiesand business models such as cloud computing and the proliferation of mobile devices, are forcing many CIOs to adapt to new realities, in many cases more quickly than they might like.

A good example is bring your own device (BYOD) computing, where CIOs’ hands are in many cases being forced by the speed of adoption by the user community.

There is little sign that this pace of change will slow. CIOs have never had an easy job – it is now much more difficult, given the range of competing priorities they need to juggle. And few of these priorities exist in isolation – they comprise a complex web of interacting trends, all of which impact different organisations in different ways.

But some things remain the same.Connectivity and communications have always been an integral part of ICT. They are becoming more so. The technology is increasingly about having business operations, individuals, and devices communicating with each other. And that will also not change.

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IQ Vol 3: Sample and Objectives

By Industry sector By employee numbers

Survey objectives: With a focus on Connectivity and End-User Computing; identify CIO challenges, what the spending intentions are, what technology is being used and supported, what is hype and what is reality?

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Contact Us

Have your say

Our surveys are conducted regularly so if you’d like to influence the questions we research, please email us to make suggestions at:

info@insightsquarterly.com

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Acknowledgement

To find out more about this issue of Insights QuarterlyTo watch the brief summary video, download this report as a PDF or get a PowerPoint presenting these findings, visit www.insightsquarterly.com.au

For further information email info@insightsquarterly.com

Fujitsu and Microsoft would like to thank the many people and organisations involved in the production of this report. We would particularly like to thank the CIOs and senior IT managers who responded to the survey upon which it is based. We appreciate the many time constraints they face, and without their assistance the exercise would not have been possible. We would also like to thank our research partners Connection Research for providing research expertise, and for analysing and interpreting the results.

Report author: Graeme Philipson, Research Director, Connection Research.

Copyright information

All rights reserved. The content of this report represents our interpretation and analysis of information gathered from various sources, but is not guaranteed as to accuracy or completeness. Reproduction or disclosure in whole or in part to other parties, by any means whatsoever, shall be made only upon the written and express consent of Connection Research Services Pty Ltd. © 2012 Connection Research Services Pty Ltd (ABN 47 092 657 513)

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About Fujitsu and Microsoft

About FujitsuFujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54Billion) for the fiscal year ended March 31st, 2012.

For further information visit www.fujitsu.com.au

About MicrosoftFounded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential.

For further information visit www.microsoft.com

Thank you

Research conducted by Connection Research, a market analyst group that specialises in the intersection of ICT and sustainable technologies. www.connectionresearch.com.au