Useful Information

Issue 52 Telephone 01737 247571 Prices exclude P&PConnevans Email sales@connevans.com Information www.connevans.info Shop online www.DeafEquipment.co.uk250

SCART ‒ a large rectangularconnector with lots of slanted pinsfound only on television and videoequipment.

2.5mm Jack plug ‒ a very smalljack plug often found on telephoneaccessories.

Standard USB ‒ commonly foundon computers, televisions and powersupplies.

Mini USB ‒ designed for data transferin older smartphones and cameras

Micro USB ‒ widely used forcharging and data transfer withsmartphones & cameras etc.

Audio plugsThere are 3 main sizes of jack plugs:

There are 3 main sizes of USB plugs:

MALEA male connector is usually found on the microphone

FEMALE

XLR ‒ 3 pin XLR connectors are commonly used for balancedline connection for both conventional and radio microphones.

David’s Guide to Plugs and Sockets ‒ For those who are not very technical !

2.5mm diam.

STEREO

3.5mm Jack plug ‒ probably themost common ‒ usually found onheadphones for iPods/MP3 playersand computers.6.3mm (1/4”) Jack plug ‒ a bigjack plug often used with pro-audioequipment and sound systems.

Phono (RCA) ‒ a connector with alarge round centre pin with clawsaround it. Phono sockets are oftenfound on DVD/BluRay players (audioout), domestic hi-fi equipment & games consoles.

As well as coming in different sizes, jack plugs are available withdifferent numbers of electrical connections ‒ it’s notcomplicated, simply look for the number of black bands on theplug... one for mono, two for stereo. Hint: People also often refer to ‘poles’ (connections) when talkingabout jack plugs. As a guide, there is always one more ‘pole’ thanblack band on the plug i.e. a 2 pole plug has 1 band (mono) anda 3 pole plug has 2 bands (stereo)!In addition, the latest generation of mobile phones often need 4pole plugs with three bands to allow for stereo sound, plus amicrophone. Which all goes to show ‒ just because the plug fits,it doesn’t mean it will work!

Telephone plugs

Speakon loudspeaker plugs

Trantec & SoundRanger plugs

Digital plugs

USB plugs

Toslink ‒ This is not a jack plug ‒ it isa Toslink fibre optic connector(!) fordigital audio ‒ the name is derivedfrom Toshiba Link. Remember toremove the protective cap!

Lemo ‒ approx 7mm diameter. A polarised latching audioconnector ‘famously’ used onlegacy Trantec radio mics.

Lockable 3.5 mm ‒ the sameplug as on most headphones butwith a locking screw ring so thatthe plug cannot be pulled out bymistake. Used for some radio micsincluding Trantec.

Mini XLR ‒ approx 9mm diameter.A miniature latching audioconnector made in 3 and 4-pinversions.

4 pin ‒ approx 8mm diameter. A miniature audio connector withlocking screw microphoneconnector, used on SoundRangertransmitters

Used for connectingloudspeakers to amplifiers. Twotypes ‒ 2 and 4 pole.

RJ45 ‒ Computerethernet/internet connector

BT British Telecom plug(Officially a BS6312 431A connector!)

RJ11 ‒ telephone line cord orhandset connector. Used with avariety of pin connections includingcrossed. For those that like boring info, anRJ11 plug can be connected into themiddle of an RJ45 socket!

HDMI ‒ or High-DefinitionMultimedia Interface available in a range of specifications. The digital replacement for SCART.

3.5mm diam.

STEREO

STEREO

6.3mm diam.

2 Pole ‒ mono 3 Pole ‒ stereo 4 Pole ‒ stereo + mic

Index

251Prices exclude P&P Telephone 01737 247571 Issue 52Shop online www.DeafEquipment.co.uk Information www.connevans.info Email sales@connevans.com Connevans

ACCA ‒ inductive loop counter systems 247-249Accessory packs for fmGenie 22-21Accessories tester 31, 47Acoustic measurement 68-69Activair batteries 112, 122Advanced Bionics spares& accessories 50-54Aerials for fmGenie 32AFILS test meter 246Alarm clock trigger unit for PPS 160Alarm clocks 143-147Alerting devices 142-166Alkaline batteries 113Almond Oil for earmoulds 123Ampetronic loop amplifiers 242-247Amplicomms phones 169-183AmpliDect telephones 172-177Analogue clocks 143-147Anatomical models 138Answerphones 167-177Attenuators 120-121Audio/video leads & adaptors 214-217ATU30 Auditory trainer 71-72Audio input shoes 57-63, 40Audioropa 240Aurascope 136Aqua Accessory & Aqua+ 54Azden IRR-30P 85, 75

Baby Alarms 150, 160Baby alarm trigger unit for PPS 160Baha/Ponto listener 55, 70BAHA leads & accessories 55-56Baha MLxi receiver 56-58Batteries Advanced Bionics 52 Alkaline 113 Button cells 113 Cochlear 53 fmGenie 28 Hearing aid 112, 12 inspiro 44 Lithium 113 Rechargeable 112, 28 Battery chargers 112Battery testers 115, 134Belt pouch ‒ fmGenie 29Belt pouch ‒ PPS433 161Big Button telephones 167-181Blue plug leads 205, 64-65Bluetooth 182-183, 42, 178-181,products 184, 197-202, 210, 221Body harness for fmGenie 29Bone conductor for fmGenie 27Bone conduction products 27, 55-56

Bransonic 200 ultrasonic cleaning bath 136Bum bags 30, 139

Calibration of testboxes 67Call trigger unit for PPS 161Carbon monoxide alarm 162-166Carekits 116-118Cartoons 6-11Cases ‒ fmGenie 30Cases ‒ hard 139Channel comparison chart 33Chargers (battery) 112Classmate 80-82, 73-75, 86-87Classroom Soundfield Systems 73-95Click & Collect 4Clip-on Mic 43, 34-35, 209, 228, 238Cleaning 116-118, 123-126,items 140-141Clocks 143-147CM-BT2 182Cochlear Implant leads & accessories 50-54Cochlear wireless accessories 202Coloured earmould tubes 129Combo package phones 177Comfort Duett 213, 211Communicator 213, 211ComPilot 200-201Conference microphone for fmGenie 25Conference microphonefmGenie quotations 17, 19, 21, 227ConnectLine 197-199Contents list 3Cordless phones 172-177, 184Counter loopsystems 247-249CP1 Phonak DECT phone 184Crescendo 211-212

D-Dry 126David’s Guide to Plugs & Sockets 250DCTEST Leads 50DDA: 234, 237Deaf Equipment 123, 166, 259ExplainedDeafgard 235-236DECT cordless phones 172-177, 184Despatch details ‒ please see Connevans

terms & conditions 254-256DigiMaster SoundField 89-92, 75Digital personal soundfield 28Digital voice recorder 22, 17, 38Direct input leads 64-65, 26, 205Direct input shoes 57-63, 40DIY custom earplugs 224

Domes for micro BTEs 130-131Domestic loop system 196Doorbell trigger unit forPPS pager 159-160Dorgard 235-236Door knock beacon 154Door chimes ‒ portable 151-155Doro 178-181,telephones 167-176, 183Dry-Brik II 126Drying sets 126-127Dry & Store 126Duett 213, 211DynaMic 41, 35-37, 89-92Dynamic SoundField 89-92, 75

Ear/eye models 138Ear impression material 138Earmould 124-125, 116-117 cleaning Earmould listening cup end 121Earmould puffers 132, 116-117Earmould tube drills 132Earmould tubes 129Earmould tube threaders 132Earmuffs 225Earol 123Earphones ‒ fmGenie 27Earphones ‒ cochlear 50Earplugs 222-225Ear Gear 119Ear hooks 206Easycall 184Equality Act 2010 234, 237Europlug direct input leadsfor personal stereos 204-205, 64Ewing rattle 69Extended warranty for fmGenie 17 Phonak 45External switch triggerunit for PPS 161Eye/ear models 138

Field strength meter 246Filter leads 26, 64-65Fire alarms & accessories 162-166, 235-236Fire alarm trigger unit for PPS 161Fire Angel 162-164Fixed hall sound systems 102-110Flashes for fmGenie 32Flight cases 139Foam tips for stetoclip 121fmAccessories tester 31, 47fmGenie 14-33FM programming kit 47Focus 49Friedland Libra+ wirefreedoor chimes 151-155

Fonix FP35 Hearing Aid Testboxes etc 66-67Fonix Press&Go™ Software 67Future-tec 129

Geemarc phones 169-181Gloves 141GreenBrook door chime 151-155GSM mobile phones 178-181, 183Guarantee ‒ please see Connevans terms & conditions 254-255, 17, 87

Hall Soundfield systems 102-110Hand hygiene 140-141Harnesses for fmGenie 29Harold 253Headphones for fmGenie 27Headphones for TV 203Headsets for ATU30 71Headsets for telephones 185Hearing aid care kits 116-118Hearing aid & radio aid testbox systems 66-67Hearing aid direct input shoes 57-63, 40Hearing aid first aid 116-141Hearing aid batteries 112, 122Hearing protection 222-225Hi-output neckloop 27, 207Hip pouch for fmGenie 27Hucki 118

iConnect 52, 65iLoop+ 207ILPL20 248-249Impression material 138Index 251-253Individual pager 232Inductive loop monitoring& testing 246, 207, 211-213Induction loop signs 234Inductive loop 196, 237-240,systems 242-249Infra-red wireless headphone systems 191-195Infra-red Classroom Soundfield System 73-85inspiro 41, 13, 34-37, 49, 89-91, 238Installation details 95In-line telephone amplifiers 231Introduction to direct audio input 58

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Issue 52 Telephone 01737 247571 Prices exclude P&PConnevans Email sales@connevans.com Information www.connevans.info Shop online www.DeafEquipment.co.uk252

Introduction to inductiveloop systems 237IR Classmate 80-82, 73-75, 86-87IR Swift 73-79

Jentafon LPS-6 182JTS tour guide system 239

Keyring hearing aid battery tester 134

LA240 domestic loop 196Latex gloves 141Leads ‒ direct input leads 64-65, 26, 205Leo the Lion 118Liberto smartphone 183Libra+ wirefree door chimes 151-155Listening to music 205-207, 197-203Listening stick test kit forfmGenie 31Lithium batteries 113Lone Worker Call System 232LoopHear 248-249Loop listeners (testers) 246, 207, 211-213Loops ‒ inductive loop 196,amplifiers 237-240, 242-systems Loop signs 234Loudhailers 101, 241LPS-6 neckloop 182

Mack’s earplugs 223, 225Magnifying glasses 135Mains socket blocks 115Marpac dohm Sleepmate 221Megaphones 101, 241Microphones: ATU30 71 DynaMic 41, 35-37, 89-92 fmGenie 25 Handheld radio mic. 111, 102-110, 243-245Micro soundfield 96-100, 241-242Minicoms 186MiniTek 202MLxi 48Mobile phones 178-183Mobile phone alerter 185Mobile phone inductive loops 182-183Modular harness system 29MusicLink earhooks 206MyLink 39, 36, 38 209-210, 238

Neck harness for fmGenie 29Neck Loops: Bluetooth 182-183 CLA7 for use with phone 185 fmGenie 27 iLoop+ 207 Personal inductive neck loops 207 Wireless TV listening 191-195Nucleus 5 & 6 spares & accessories 50-54

Open Fit FP35 coupler 67Open Fit hearing aid listener 121, 31Oticon Streamer Pro &ConnectLine 197-199Oticon tubes & domes 131Oticon Medical Ponto accessories 55-56, 197-199Ordering details & order form 257, 4-5, 254-258Otoferm cream 123Oto-fresh 117, 123-125, 127, 132-134Oto-soft 137-138Otoscope 136

PA systems 96-101Paediatric care kits 118Pagers 158-161, 232-233PageTek on-site vibrating pager systems 233Paper roll for test boxes 67Pen transmitter 42, 13, 34-38 49, 209-210, 228Personal fm 209-210Personal inductive neck loops 207Personal soundfield system 28Personal waistband amplifier 101Personal stereo europlug direct input leads 205, 64-65Phonak ComPilot 200-201Phonak D-Dry 126Phonak EasyCall 184Phonak MLxi 48Phonak Roger 34-49, 13, 75, 89-92, 228, 238Phonak Roger 43, 34-35,Clip-on Mic 209, 228, 238 Phonak Roger DynaMic 41, 35-37, 89-92Phonak Roger 42, 13, 34-37,Easy Pen 209-210Phonak Roger Focus 49Phonak Roger 41, 13, 34-37,inspiro 48, 89-91, 238Phonak Roger MyLink 39, 36, 38 209-210, 238

Phonak Roger Pen 42, 13, 34-38 49, 209-210, 228Phonak DECT Phone 184Phonak SoundField 89-92, 75Phonak spares & accessories 44-48, 92Phonak Stick’n’Stay 118Phonak tubes & domes 130Pillows 218Pillow Speaker 218Pillow Vibrators: Alarm clocks 143-147 PPS Pager 158-161Pliers 133Plantronics headsets 230Plug descriptions 250Plug-in door chimes 151-155Ponto accessories 55-56, 70, 197-199Portable door chimes 151-155Portable loop 248-249,systems 237-240, 242-243Portable Soundfield systems 96-100, 28Portable telephone amplifier and coupler 185Postage & Packing 256PowerOne batteries 112, 122PP3 alkaline battery 113PP3 rechargeable battery 112Pre-bent earmould tubes 129ProGuard custom earplugs 224Puffers ‒ earmould 132, 116-117Puppets 128Purell hand gel 140-141

QFMG system packages for fmGenie 16-21, 227

Rack mounting 102-111Radio Aid Accessories Tester 31, 347Radio aid systems 12-56Radio aid training 23, 38, 229RadioLINK smoke alarms 165-166, 162Radio 111, 102-110, microphones 243-245Radio TV headphone systems 191-195Rayovac batteries 112, 122Rechargeable batteries 112Receiver fmGenie 24, 16-21Repairs 254-255, 17, 87Retainers for hearing aids 118-119Returns 254-255Reverb survey kit 69Ring indicators 187-189Roger 34-49, 13, 75, 89-92, 228, 238

Roger 43, 34-35,Clip-on Mic 209, 228, 238 Roger DynaMic 41, 35-37, 89-92Roger Easy Pen 42, 13, 34-37, 209-210Roger Focus 49Roger inspiro 41, 13, 34-37, 49, 89-91, 238Roger MyLink 39, 36, 38 209-210, 238Roger Pen 42, 13, 34-38 49, 209-210, 228Room acoustics 69

SCART leads & adaptors 214Scissors 133Screwdrivers 134, 32Servicing 254-255, 17, 87, 95Shipping & order processing charges 256Shoes, direct input 57-63, 40Side cutters 133Siemens MiniTek 202Signolux 151-157Signs 234Signing puppets 128Silent headphones 207Small system carrying case for fmGenie 30Smartphones 183Smoke alarms 162-166, 235-236Sonic Boom clocks 143-147Solutions 6-11, 142, 190, 226Soundbox TV speaker 193Sound level meters 68-69Sound level indicator 224Sound Oasis 218-221Sound pillows 218Soundfield systems 73-111, 28SoundRanger portable PA systems 96-100, 241Stetoclips and stetoclip spares 120-121, 31Stick’n’Stay 118Streamer Pro 55-56, 197-199Stub microphone for fmGenie 25Swift 73-79SwiftConnect 77, 79SwiftDigital 73-79SwiftTX 78, 79-82-85Swing TV Listeners 191-195

Team Teaching 18, 21Telecoil unit for BAHAs 56Telephone amplifiers 231

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253Prices exclude P&P Telephone 01737 247571 Issue 52Shop online www.DeafEquipment.co.uk Information www.connevans.info Email sales@connevans.com Connevans

Telephone flasher units 187-189Telephone headsets 230Telephone inductive coupler 185Telephone listening 227-228, radio aid systems 20, 23, 48, Telephone ringer and PPS adaptor 160Terms & conditions 254-255Testboxes 66-67Textphones 186Threaders for earmould tube 132Tie clip microphone packfor fmGenie 25Tinnitus 218-221‘Toaster’ FM programming kit 47Tools 132-135TosLink 214Toupée tape 118

Training 23, 38, 229, 259Transmitter fmGenie 24, 16-21Transmitter input adaptor and leadsfor fmGenie 22, 32Transportable loops 243Trantec radio 111, 102-110, microphones 243-245Trigger units ‒ PPS 159-161Tubing: Micro BTEs 130-131 Pre-bent earmould tubes 129 Tubing tools 132TV Listening 191-203TVLink S 200-201Twiddling stick 32

Ultrasonic cleaning bath 136Universal small waist pouch 139, 30USB chargers 115USB leads 216

Variable attenuator 120-121VAT 253, 4, 258VAT Declaration 258, 253Vent cleaner 132Vibralite watches 148-149Vibrating alarm clocks 143-147Vibrating pager 158-161Vibrating watches 148-149Video Baby Alarm 150Visual alerter 151-157Voice amplifier 101Voice recorder 22, 17, 38

Waist harness for fmGenie 29WallPilot 43, 35Warranty 254-255, 17, 87Warranty ‒ extended warranties for fmGenie 17 for Phonak 45

Watch & Care 150Watches 148-149Wax guard 134Wax tool 133Website 5Wellcare 219-220White noise machine 221Wi-Safe2 by Fire Angel 162-164Wipes 125Wirefree door bells 151-155Wireless group listening 238-240Wireless smoke alarms 162-166Wireless TV listening 191-203Workshops 33, 259

Zephyr 126Zinc air hearing aid batteries 112, 122Zinc air battery tester 134

VAT relief is permitted subject to the receipt of avalid VAT declaration.

VAT relief cannot be allowed for this product.

VAT relief is permitted, subject to the receipt of a validVAT declaration, when supplied as part of a completesystem; VAT relief cannot be allowed for thesubsequent purchase of replacements.

TO VAT OR NOT TO VAT... that is the question!

Throughout this catalogue and on our website youwill see these little happy VATs and sad VATs, theyare our way of indicating which VAT category eachproduct falls into. We hope the symbols prove helpful. The dualhappy/sad VAT symbol appears when items may beallowed VAT relief but only in some situations ie. wherebought as part of a complete system.

As per VAT Notice 701/7 2014 published by HM Customs & Excise, certain specialised goods and servicesneeded by disabled people may be zero-rated for VAT ‒ when purchased by a disabled person for domestic or

personal use or by charities who provide the product to a disabled person. Customers must supply proof of eligibility bycompleting and returning a VAT exemption certificate. THIS EXCLUDES LOCAL AUTHORITY PURCHASES.

There are severe penalties for making false declarations. If you are in any doubt about eligibility for relief from VAT on the supply of goods or services you are buying you should

get advice from your local VAT office before signing the declaration.

Now, we have to confess that lots of people get veryconfused about VAT and when it does or does not have tobe paid. The following interpretation may (or may not!)help you ‒ but please remember, it is only intended as aguide not a legal interpretation! As an example, if you purchase an fmGenie systemincluding batteries and charger, etc., we are allowed toaccept a VAT declaration on the system as a whole ‒ after all,nobody is going to spend lots of money just to avoid payingVAT on batteries!However, batteries and chargers etc., purchased at a laterdate would have to have VAT charged ‒ because they arenot items specifically designed to help a disability. We can, however, accept a VAT declaration on spare parts such as shoes, direct input leads or neck loops that

are unique to the system.Thus, if you were to order a spare shoe, lead and 2 batteriesthen we would have to charge VAT on the batteries but wecould accept a VAT declaration on the shoe and lead. The law also states that we have to have a valid declarationat the time of supply and for each purchase so there is noprovision to refund VAT retrospectively or accept a blanketdeclaration ‒ sorry!If you are placing an order online you can make a VATdeclaration in the shopping basket for eligible orders. If youare using a paper Connevans order form, there is one on theback. You can also download an order form and VATdeclaration from www.connevans.info/useful-stuff,alternatively contact Connevans and we will email, fax orpost you one.

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Connevans Terms & Conditions

Issue 52 Telephone 01737 247571 Prices exclude P&PConnevans Email sales@connevans.com Information www.connevans.info Shop online www.DeafEquipment.co.uk254

Connevans Limited undertakes that if any defect inmaterials or workmanship occurs in the product withintwelve months from the date of purchase, unlessotherwise specified, it will be repaired or, at ourdiscretion, replaced free of charge.

This return-to-base warranty applies only if the producthas been correctly used in accordance with themanufacturer’s instructions and has not been damagedthrough misuse, accident or neglect. This guaranteedoes not cover fair wear and tear and will not apply ifthe product has been modified or repaired by anyoneother than Connevans Limited. Consumables such asbatteries, shoes and leads etc. and some items classifiedas ‘medical devices’ are not covered. Costs of returningthe product under guarantee are normally theresponsibility of the purchaser.

We reserve the right to make a charge for processing and returning equipment under warranty which is foundnot to be faulty upon inspection.When returning a product under warranty you mustcomplete and enclose a Connevans repairs form with theproduct ‒ please visit www.connevans.info/repairs.Extended warrantyWhere a warranty beyond one year is availableit is indicated by an icon on the product. Purchasing additional warrantyAdditional warranty can be purchased forfmGenie radio aids and Phonak serialisedproducts ‒ please see details in relevant sections. Please alsonote that purchase of additional warranty must be doneeither at the time of equipment purchase or within twoweeks of purchase.Please note that extended warranty only applies to the mainequipment and not to accessories such as leads, shoes,batteries or chargers etc.

Should there be a price change we will contact you uponreceipt of your order giving you details of the change and anopportunity to amend/cancel your order should you wish to.Please contact customer services or check our website if youneed to confirm current prices. Our www.DeafEquipment.co.uk website has time limitedspecial offer prices which vary from day to day withavailability. These offers only apply to orders placed online ‒please contact Richard or Phil should you wish to set up anonline account to take advantage of these online offers.Shortages, damage or non-delivery claimsWe can only accept responsibility for shortages or where aproduct is received damaged if we are notified within 2 daysof delivery ‒ please keep all the packaging for laterinspection if required. In the case of a damaged parcel, adigital photograph is helpful.No responsibility for parcel loss can be accepted unless non-delivery is reported within 14 days of receipt of invoice.SpecificationsIn accordance with our policy of progressive product design,we reserve the right to alter specifications and/orappearance without notice. Some of the products shownmay not be available for the whole life of our catalogue.All offers of guarantee and servicing arrangements apply tothe UK only.RecyclingAt Connevans we take our environmental responsibilitiesseriously. Please visit www.connevans.info/recycle for moreinformation.Colours & ImagesColours shown are for indication only and may not be exactdue to variations in studio processes.Some product images are reproduced courtesy of themanufacturer. A special thank you goes to Rosi Hearnshawfor the cartoons. E&OE

OPTIONAL OPTIONAL OPTIONAL

UK Guarantee

Ordering from this cataloguePrivate individuals & non credit accountsPlease order via our www.DeafEquipment.co.uk website oruse the Personal Order Form at the back of this catalogue.Established Credit Accounts We advise ordering via our website for speed andconvenience ‒ please email sales@connevans.com to requestan online login if you do not have one. If you are unable to order online please raise an officialPurchase Order on your system or use your own order form;ensuring that you give us a Purchase Order number and botha part number and description for all the items required. PaymentWe can accept payment by Visa, Visa Debit, Visa Electron,Maestro & Mastercard cards. Further payment options such asPayPal or Amazon Payments are available when orderingthrough our website.

SuitabilityIf you are unsure about the suitability of a product for yourparticular needs or you require more information on aparticular product, please contact our customer services teamwho will be able to help with advice on suitability, technicalinformation and specific applications.We do not offer a loan or trial service ‒ please see returnspolicy on next page.VATDetails of relief from paying VAT are explained on page 253. 0% VAT declarations must be submitted at the time ofordering and cannot be accepted retrospectively.PricesPrices are shown both including and excluding VAT; all pricesexclude the cost of delivery. Whilst we try to keep any pricechanges to a minimum, all prices are subject to variationduring the life of this catalogue.

Connevans Terms & Conditions

255Prices exclude P&P Telephone 01737 247571 Issue 52Shop online www.DeafEquipment.co.uk Information www.connevans.info Email sales@connevans.com Connevans

Please enclose a completed Repair form with all equipment returned for repair.Repair forms can be downloaded from www.connevans.info/repairs. The cost ofreturning a product is the responsibility of the customer unless it was receivedfaulty or damaged.

We will provide an estimate before carrying out repairs if requested. If you decidenot to go ahead with the repair after receiving our estimate, we will make astandard administration charge of £15 to cover the inspection and cost ofreturning the products to you.Warranties on repairsOn repaired serialised items manufactured by Connevans, if the product has beencorrectly used and has not been damaged through misuse, accident or neglectand has not been modified or repaired by anyone other than Connevans Limited,we will give you up to 6 months warranty on the repaired item, subject to the ageof the equipment ‒ please note that this repair warranty only applies to itemsmanufactured by Connevans.

Equipment less than 5 years old ‒ repair warranty 6 months.

Equipment less than 8 years old ‒ repair warranty 3 months.

Equipment greater than 8 years ‒ we are happy to repair it, but it is onlywarranted that the repair will work when you get it back (i.e. 3 weeks if you wantto put a time on it). How do you work out how old a piece of Connevansequipment is?There is an 8-digit serial number on all items manufactured by Connevans ‒ thefirst four digits are the date of manufacture. For example: The serial number on anitem might be: 14021362 ‒ this item was made in February 2014, i.e. the first twonumbers are the year, the second two are the month. Naturally, your warrantyruns from when you buy the equipment not from when it was manufactured, butit is useful to know.Our undertakings are in addition to the consumer’s statutory rights and do notaffect their rights in any way. E&OE

Returning products for refundIn the United Kingdom the Consumer Rights Directive (CRD) givesa customer the right to cancel up to 14 calendar days from thedate of delivery. To exercise the right to cancel, you must informus of your decision to cancel your order by a clear statement in a'durable medium' (eg email, letter or fax) within the 14 calendarday period. In this case the original standard delivery cost will berefunded but not the cost of return. A ‘Model cancellation form’ can be downloaded fromwww.connevans.info/model_cancellation_form or requestedfrom customer services; you do not have to use our form.If you wish to exercise your right of cancellation you are obliged totake reasonable care of the products while in your possession. Youmust return the goods to us without undue delay and in anyevent not later than 14 days from the day on which youcommunicate your order cancellation to us. When you return anyproducts to us, we will not be responsible for any loss or damageto them in transit.If the value of the goods is diminished by any amount as a resultof handling of the goods beyond what is necessary to establishthe nature, characteristics and functioning of the goods we mayrecover that amount from you, up to the purchase price.

Extended returns policyWe hope that you will find purchasing from Connevans a goodexperience but should you wish to return an item to us within30 days and in a fully resaleable condition we will be pleased toraise a refund. We do not offer a loan or trial service. However togive you peace of mind, orders with Connevans Limited areplaced with the assurance that if, for whatever reason, you findthe product unsuitable we will refund the cost of the product (but

not the P&P or cost of return) providing it is received byConnevans in an ‘as new’ resaleable condition in the originalundamaged product packaging. The product must bereturned with proof of purchase and a completed returnsform explaining the reason for return, to arrive with us within30 days of invoice date. Returns forms can be downloaded fromwww.connevans.info/returnsOur definition of ‘as new resaleable condition’ includesbeing returned as originally packed with the originalinstruction booklets which have not been written in ‒ arepackaging charge will be made if we have to re-pack itemsneatly or replace missing internal packaging etc.We reserve the right to make a repackaging charge forproducts which have been ‘cut out’ of specialised packagingfor evaluation. If the product is not returned to us in a fullyresaleable condition, we may deduct up to 30% of theoriginal selling price from the refund amount or refuse arefund.Items not covered by our extended returns policy: itemsordered by special request, certain products for hygienereasons, some items classified as ‘medical devices’ andgoods ordered against our advice.

Responsibility for loss or damageConnevans naturally accept no responsibility for loss of ordamage to a customer’s parcel until it has been safelyreceived at our factory. Customers are advised to returnequipment adequately packed and covered by appropriateinsurance. Packing material is available for purchase ifrequired.

Connevans 7 DayService PromiseConnevans equipment will give youmany years of improved hearing. Atsome point during that time it willneed repairing or servicing... but donot think that you will be sending it offnot to see it again for weeks! Our servicing department has anexcellent reputation and repairs arealways carried out as quickly aspossible. In fact, we are so confident that we cando the work inside a week that wemake the following promise...For equipment manufactured byConnevans: on normally chargeablerepairs, should your equipment be onour premises for more than oneworking week no charge will be made.Please note that thisservice promise onlyapply to Connevansmanufactureditems.

Returning equipment for repair

Connevans Postage & Packing Charges

Issue 52 Telephone 01737 247571 Prices exclude P&PConnevans Email sales@connevans.com Information www.connevans.info Shop online www.DeafEquipment.co.uk256

Premium Delivery OptionsClick & Collect, UPS Access Point, Parcelforce before 10.00 am and before 12.00 noon next working day andParcelforce Saturday deliveries are also available when ordering online.

Collections from CustomersParcel collections can be arranged from the UK mainland for £17.40 (£14.50 ex. VAT) per parcel by Parcelforce. The collection service is regrettably not available for the Scottish Highlands.

Ordering FAQs'What happens if I am out when my parcel arrives?' The delivery company should leave you a card telling you who to contactin order to get your parcel. In the UK, Parcelforce allow you to collect from your local post office.

'How long does delivery by Royal Mail take?' With Royal Mail First Class, many items are delivered the following day by yourpostman but it does often take longer so please allow up to 10 days for delivery.

'Why do you have a minimum Postage & Packing charge?' Connevans is a specialist company supplying education andhealth authorities. Unlike many suppliers we do not produce an inflated retail price list for private individuals and we do nothave a minimum order value. Our P&P charge simply reflects the reality cost of processing orders ‒ please judge us on theoverall cost. Don’t forget that P&P charges are less on orders placed via our www.DeafEquipment.co.uk website.

Under 1kg Over 1kg

Isle of Wight(postcode related)

Royal MailFirst Class, no surcharge ‒ UK mainland pricing

UK Mainland charge PLUS a surcharge of £6.00 (£5.00 ex VAT). Delivered by Parcelforce. Postcodes as follows: PO30-PO41

Scottish highlands, Scottish isles(postcode related)

UK Mainland charge PLUS a surcharge of £9.00 (£7.50 ex VAT). Delivered by Parcelforce Express 24. Postcodes as follows: HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland,Scilly Isles, Isle of Man

UK mainland pricing PLUS a surcharge of £10.56 (£8.80 ex VAT).Delivered by Parcelforce Express 48

Channel Islands Order via www.DeafEquipment.co.uk websiteor contact Customer Services

Non UKConnevans Limited ship to Europe and many countries in the rest of the World. Ordering via our www.DeafEquipment.co.uk website is our recommended route as delivery charges are automatically calculated. Should the country you wish to ship to not belisted on our website please contact Customer Services.

UK Mainland except Scottish Highlands

Private Order Form by post, fax or email Postage & Packing charge

Order value£20 or less

Order valueabove £20

£ 5.90 (no VAT) £ 9.95 (no VAT)

Order value£24 or less

Order valueabove £24

£ 7.08 (inc VAT) £ 11.94 (inc VAT)

Delivery service Royal Mail 1st Class

ParcelforceTrackable

Orders via website, local authority & credit account customers Min. charge approx.

500-950gapprox 950g+

£ 100+(any weight)

inc VAT ex VAT inc VAT ex VAT inc VAT ex VAT inc VAT ex VAT

Postage & Packing charge £4.68 £ 3.90 £ 6.36 £ 5.30 £ 9.54 £ 7.95 £ 9.54 £ 7.95

Delivery service Royal Mail 1st class

ParcelforceTrackable

ParcelforceTrackable service,

normally delivered1 working day after

dispatch

Orders over 20Kg will becharged at a multipleparcel rateAs parcels need to be signedfor, please ensure that you giveus a delivery address wheresomeone will be able to signfor your package ‒ perhaps aneighbour or your workaddress. We cannot acceptinstructions to “leave in porch”.

Non UK Mainland & Scottish Highlands

with signed VAT declaration

or unable to sign VAT declaration

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Connevans Limited Private Order FormPlease only use this order form if you are a private individual‒ if you are ordering on behalf of a local authority, school etc., please send us an official Purchase Order.CONNEVANS LIMITED Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EB

Connevans Account No: (if known)ORDER Please supply the following goods to:

TITLE (Mr, Mrs, Miss, Ms): NAME:

CARDHOLDER/INVOICE ADDRESS: DELIVERY ADDRESS: (if different from invoice)

Postcode: Postcode:

Daytime Tel. No:

Email: Please send me your monthly email newsletter:

Do I have to pay the VAT?

Please see happy/sad VAT icons & page 253 for guidance or contactCustomer Services. If you are claiming VAT relief oneligible products, please rememberto sign the VAT Declaration on theback of this order form.

Order online to save money on Shipping & Order Processing charges ‒ www.DeafEquipment.co.uk

Payment by cheque Should you wish to pay by cheque, please contact Customer Services to allow us to confirm the correct totalpayment before sending your order. Please allow an additional 10 days for clearance when paying by cheque.

Card: VISA VISA DEBIT VISA ELECTRON MAESTRO MASTERCARD

Card Number:

Expiry Date: The security code (CVV) consists of the last three digitsfound on the back of the card on the signature strip.

Cardholder Name: Date:

Signature:

Issue number:and ‘valid from’ datewhere shown.

Security Code:

PRODUCT CODES BRIEF DESCRIPTION OF GOODS QTY UNIT TOTAL PRICE COST

Please enter the unit price of each itemincluding or excluding VAT as applicable.

SUBTOTAL

P&P £

TOTAL DUE £

P&P ‒ UK mainlandWith VAT declaration:Order value £20 or less add £5.90 P&P (no VAT)

Order value greater than £20 add £9.95 P&P (no VAT)

Unable to make VAT declaration:Order value £24 or less add £7.08 P&P (inc VAT)

Order value greater than £24 add £11.94 P&P (inc VAT)

You are welcom

e to photocopy this order form if you prefer not to cut your catalogue.

#

Can we tempt you to shop online?Save money by ordering online!Order online at www.DeafEquipment.co.ukand benefit from:

l Priority order processingl 24/7 Easy to use secure shopping

l Reduced P&P chargesl Online-only Special Offersl Online VAT declarationl Extended delivery optionsl Online parcel trackingl Order up to 1.15pm for same (working) day dispatchl PayPal & Amazon Payments options

I (state full name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

of (address) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

declare that I am chronically sick or disabled by reason of:(give a full and specific description of your condition ‒ e.g. deafness/hard of hearing)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

and that I am receiving from Connevans Limited, Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EB

the following goods which are being supplied to me for domestic or my personal use:

(description of goods) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

the following services of installation, repair or maintenance of goods: (description of services and goods) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

and I claim relief from value added tax.

Signature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Further informationOn the other side of our order form you will need to enter theproduct codes of the items as well as their description and price,including or excluding VAT as appropriate.If you are claiming VAT relief on eligible products pleasecomplete and sign the VAT declaration below.

Please note: unless you are supplying a valid VAT declarationform for eligible products, you have to pay the VAT inc price. Who can sign? ‘The signature of a parent, guardian, doctor oranother responsible person is acceptable on the declaration.’You are welcome to phone us for advice about the productswe supply however telephone orders are discouraged toreduce the opportunity for errors and because HMRC rulesprevent us from accepting VAT declarations over the phone.

For parcels, please use a delivery address where the parcel canbe signed for, perhaps a neighbour or work address.

Should paying by cheque be necessary, please contactCustomer Services to allow us to confirm the total amount foryour order. We will send you a detailed invoice/receipt with your order.

Established Credit Accounts Please send us an official Purchase Order, ensuring that yougive us both a part number and description for all the itemsrequired. Orders can be sent by post, fax or emailed toorders@connevans.com.

NOTE TO CUSTOMER: If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National AdviceService on 0845 010 9000 before signing this declaration.

Warning: There are penalties for making or accepting false declarations and for fraudulent evasion of VAT.

Unsure about the VAT? Please contact our Customer Services Team

VAT DECLARATION

Connevans Workshops ‒ information & hands-on trainingAn opportunity to improve working knowledge of equipment as part of your career developmentl Whole day sessions for teachers and other professionals,

with attendance certificates for CPD records and lunchl 2 to 6 hour product immersion sessions for

assessors, advisors and advice centre staffTopics include: radio aid systems testing and fault finding ‒ understanding

and configuring fmGenie & Phonak equipment ‒ getting the most from a radio aid ‒ hearing aid testboxes & radio aids ‒ fm Advantage procedure ‒ environmental assistive devices, theiruse and application ‒ understanding soundfield systems.If you are unable to visit us but would like to learn more about newproducts, we may be able to visit you the next time we are in your area or perhaps lend you some products to

evaluate for a week or two.Session contents vary in line with requests from attendees. Attendance is strictly by prior booking andis free to Connevans customers. All workshops are held at our Surrey headquarters.For more information, please contact Richard or John.

Deaf AwarenessPostersGreat fordisplaying inadvice centres,audiology clinics & for use in deafawareness training.

Bulk packs of cataloguesIf you would like multiplecopies of the catalogue, theyare packed in bundles of 20 or 40.Ideal fordistributionby hospitalsandaudiologyclinics.

Connevans SolutionsFlyersThese usefulflyers give a briefoutline of therange of productswe stock andincludes a form torequest a copy ofour full catalogue.Supplied with display stand. Refill packs are available.

Resources from ConnevansOrganising an event?Would you like a set of posters fordisplay? Would you like a pack ofConnevans literature to hand out?If the answer is ‘yes!’ to either of these questions, please contact Customer Services or email info@connevans.com

Deaf Equipment explainedConnevans have written abrilliant guide toDeaf Equipment. The aim of our guideis to show you howtechnology can workfor you andintroduce someproducts that youdidn’t even know existed!Available online atwww.connevans.info/guide ... or you can purchase it in kindleformat from Amazon. If you are an advice centre orperhaps organising an event, pleasecontact us and we will post you apack of 100 printed copies.

A set of colourfulA3 posters illustrating the differenttypes of equipment that can help deaf& hard of hearing people.

Printed on paper from sustainable sources.When you’ve finished with this catalogue, please recycle it or pass it on to someone else who might find it helpful.Thank you.

FREE!

Soundfield forEducationAn introduction to thebenefits ofsoundfield ‒perfect formainstreamschools.

Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EBTelephone: 01737 247571 Minicom: 01737 644016 Fax: 01737 223475

Information website: www.connevans.info Online shopping: www.DeafEquipment.co.uk

© Connevans Limited

We don’t have a complaints department but please contactone of the directors if you have any reason to be unhappy.

1a fmGenie Radio AidSystems 12

1b Phonak Radio Aid Systems 34

1c Cochlear Implant & BAHA Accessories 50

2 Hearing Aid Direct Input 57

3 Test & Measurement 66

4 Auditory Training Equipment ‒ ATU30 71

5 Soundfield Systems 73

6 Batteries & Battery Chargers 112

7 Hearing Aid First Aid 116

8 Alerting Devices 142

9 Telephones at Home 167

10 TV & AssistiveListening Devices 190

11 Tinnitus 218

12 Hearing Protection 222

13 Equipment at Work 226

14 Providing Access for Visitors 234

Supporting the Connevans Customer Services staff are themanagement team ‒ we all work very closely together. If somebodyasks you to wait a moment to check a technical point, it will probablybe one of us they are asking ‒ realistically, we cannot answer all callspersonally, but one of us will be there when you need us.

Customer Services 01737 247571School & Education

Home & Leisure

Work & Business

David EvansManaging Director

Mary CannDirector

A family business supplying individuals, local authorities, health authorities and theaudiological professional since 1961

John PopplestoneDirector

Laura Evans Beynon Director

Phil BoswellDirector

Richard VaughanCustomer Support Manager

Robert ManwaringProjects Manager

Established 1961

50year

s+

Connevans