considerations for developing your organisation’s pandemic plan by jeremy wong, senior vice...
TRANSCRIPT
Presentation in MTE on 4 August 2015 at Furama Hotel Bukit Bintang KL
By
JEREMY WONG
Considerations for Developing Your Organisation’s Pandemic Plan
Jeremy Wong
4 August 2015
Jeremy Wong
• Senior Vice President - Business Continuity Management (BCM) Institute - [email protected] - www.bcm-institute.org
GMH Continuity Architects Asia Pacific BCM Consulting Firm www.GMHasia.com
• Prior Appointments Regional Head of BCM, Nomura Global Head of BCM, UOB Senior IT Manager, Bax Global J P Morgan Andersen Consulting (Accenture)
T : +65 6748 1528 M : +65 9794 3980 E : [email protected]
About BCM Institute
BCM Institute started in January 2005
Provide competency based BC, CM and DR training to
all levels
Started certification programme in April 2007
Certify BC and DR professionals globally
More than 1500 professionals from
40 countries.
Information Slide
BCM Institute Courses
Business Continuity Courses
Foundation, BCM-100/200 Level
BC Intermediate, BCM-300 Level
BC Advanced, BCM-400/5000
Level
IT Disaster Recovery Courses
IT DRP Intermediate, DRP-
300 Level
IT DRP Advanced, DRP-400/5000
Level
BCM Audit Courses Lead Auditor BCM-8500
Internal Auditor BCM-8000
BCM Technical Courses BCM -600 Level
Specialize Courses BCM-800 Level
Crisis Management Courses
Foundation, CM-200 Level
CM Intermediate, CM-300 Level
CM Advanced, CM-400/ 5000 Level
In-House Courses Customized Courses
Information Slide
Traditional BC Planning vs. Pandemic Planning
Denial of Access
• Sudden, Acute
• Infrastructure and processes affected
• Activate plans when impacted
Pandemic
• Gradual, slow-boil
• People affected
• Activate plans before direct impact – according to alert system
© BCM Institute 2015
Considerations
1. Review plans and responses
2. Focus on people
3. Manage your facilities
4. Leverage technology
5. Prepare your supply chain
6. Communicate!
7. Train and exercise
1. Review Plans and Responses
Review business impacts of pandemic
Review your assumptions
Establish clear roles and responsibilities
Review strategies and workflows
Prevention is better than cure
Align responses with Authorities
© BCM Institute 2015
2. Focus on People
The health of staff, contractors and visitors
are of utmost importance
Establish clear company pandemic policies
Prepare for high absenteeism / mortality
Expect fear and “irrational” behaviour
Keep morale up
Let staff know you care
© BCM Institute 2015
3. Manage your Facilities
Barring any contamination, a company
will continue using their primary offices
in a pandemic.
Primary offices must be kept as safe as
possible for staff
Strategically located Isolation Rooms
should be identified and equipped
appropriately. © BCM Institute 2015
3. Manage your Facilities
In anticipation of a pandemic,
companies may choose to split its
critical functions into two or more teams
working from different locations.
Ensure that each team is equipped to
function independently
© BCM Institute 2015
4. Leverage Technology
To manage a pandemic program:
E.g., automating the daily logging of
staff temperature, staff travel history
To facilitate and support strategies such
as working from home and video
conferencing
© BCM Institute 2015
5. Prepare Your Supply Chain
Internal Supplies Thermometers, hand sanitisers, surgical and N95 masks,
and other personal protective equipment (PPE) are
essential for the effective control of infection at the
workplace
Ensure availability and subsequent distribution of supplies
Be prepared for panic buying at the onset of a pandemic,
leading to diminished supplies and elevated prices
© BCM Institute 2015
5. Prepare Your Supply Chain
External Supply Take inventory of your extended enterprise and Identify
critical suppliers and understand their responses in a
pandemic
Be clear about expectations surrounding support, delivery
delays, stock maintenance, expertise, quantity, quality,
etc..
Review safety stock levels
Stockpile essential supplies / resources as needed
Be open to collaborating with other companies
© BCM Institute 2015
6. Communicate!
Develop accurate information and
deliver to employees on timely basis
Share Company’s pandemic policies
and plans with employees
Educate employees on symptoms and
avoid coming to work sick
Promote good hygiene in workplace
© BCM Institute 2015
6. Communicate!
Establish communication channels with
customers and partners
Communicate early to customers and
suppliers to set their expectations
Pre-plan media statements
Plan for multiple communication
channels
© BCM Institute 2015
7. Train and Exercise
Keeps personnel up-to-speed on their
emergency response and recovery roles.
Review and revise pandemic preparedness
plans regularly
© BCM Institute 2015
Copyright © 2015 BCMI Pte Ltd. All rights reserved.
About BCM Institute
BCM Institute or BCMI Pte Ltd provides Business Continuity Management (BCM), Crisis Management (CM), IT Disaster Recovery (IT DR) and BCM Audit training and professional certification, with offices in Singapore, Malaysia and Thailand and partners in Hong Kong, Philippines and Indonesia. For more information, visit BCM Institute's website at www.bcm-institute.org.