construction business managemet
TRANSCRIPT
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Business Functionsand Organisation
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Business Functions
Human Resources
Sales and Marketing
Research and Development
Production/Operations
Customer Service Finance and Accounts
Administration and IT
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Human Resources Recruitment and retention
Job descriptions
Person Specifications
Dismissal Redundancy
Motivation
Professional development and training Health and safety and conditions
at work
Liaison with trade unions
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Sales and Marketing
Market research
Promotion strategies
Pricing strategies Sales strategies
The sales team
Product advice on new productdevelopment, product improvement,extension strategies, target markets
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Research and Development
New product development
Product improvements
Competitive advantage
Value added
Product testing Efficiency gains
Cost savings
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Finance and Accounts
Cash flow
Monitoring income/revenue
Monitoring expenditure Preparing accounts
Raising finance
Shares
Loans
Links with all other functional areas
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Production/Operations Acquiring resources
Planning output labour, capital, land
Monitoring costs
Projections on future output Production methods
Batch
Flow
Job
Cell
Efficiency
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Customer Service
Monitoring distribution
After-sales service
Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints Publicity and public relations
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Business Organisation Organisation by type Global businesses complex
organisation structures
National organisation possiblystretches throughout the country
Regional could be through a countyor wider area (North West, South East,
etc.) Local small organisations serving
local area or community
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Business Organisation Authority the right to make decisions and carry out
tasks
Span of control the number of people a superioris responsible for
Chain of Command the relationship betweendifferent levels of authority in the business
Hierarchy shows the line managementin the business and who has specific responsibilities
Delegation authority to carry out actionspassed from superior to subordinate
Empowerment giving responsibilities to peopleat all levels of the business to make decisions
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Administration and IT
Managing estates cleaning, healthand safety, maintenance, security
Reception
Clerical work reporting, recording,record keeping, communication
Overview of quality control
Use of IT systems
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Organisation Charts
Hierarchical Structure
Managing Director
Sales DirectorMarketingDirector
Finance Director
A B C D MarketResearch
Strategy PurchasingManager
SalesManager
AccountsManager
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Organisation Charts
MD
MiddleManagement
Workers
Pyramidal Structure
SeniorManagement
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Organisation Charts
R&D
Marketing Sales
Production
Finance
MD
Centralised/Entrepreneurial
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Organisation Charts
Sales
Marketing
Production
Accounts
Collaborative
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Organisation Charts
Marketing Sales
ProductionFinance
R&D
Circular/Flat
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Organisation Charts
Project
Marketing
R&DSales
Finance
HRProduction
Matrix Structure
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Organisation Charts
Changes to business structures
Linked to new thinking on
leadership and management Less hierarchical
Emphasis on communication
and collaboration between sections Global businesses more complex
structures