Consult21

Consult21 – Systems & Processes Expert meeting - Business

Welcome

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Business Experts

Business experts Group known shortfalls:

• What starts/stop the clock

• Commercial policies/requirements

• SLAs for portals

• Work instructions/mandating fields/forms to be always filled in

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Technical Experts

Technical Experts Group known shortfalls:

• Handling complex orders, e.g. VPN;

• White label (reseller) orders

• B2B, Portal and manual processes – we need to agree what is included/what is excluded

• Need to add a security section to the technical architecture

• Consider CP to CP as well as CP to BT scenarios

• Specify known exclusions to scope – e.g. anything not relating to wholesale (inter telco) products within the UK

• Need to review work coming out of US to see if there is anything we can apply here.

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Scenario Factors

Size:

•Network provider v Service provider

•Product mix & types (simple – LLU BAU/Vox v complex – LU set up/VPNs/data)

(rem i/x)

•Volume of transactions

•REM – want to work for CP to CP as well as CP to BT

•Look at data driving process driving system interfaces

•Size drives how interfaces are worked – from fully manual to fully automatic

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CP types considered

CP1 CP2 CP3 CP4 CP5large national Large national Large national - non access netLarge with network low simple (WLR etc)network provider complete product mix simple high vol interconnect no network

but complex low vol LLU set upnetwork opertaor

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Scenario options

Pre-Order – options/prices/availability

•Fully automated

•Options back based on input parameters may iterate

•VISION std rq to many providers

•Additional options presented back – ie extra products/options

•Ability to reserve (auto time limited)

•Forms/template based pre-filled to add changes for repeats

•Presentation dependant on CP/cust size

•Eventual selection (ie hard order) facility

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Order Management – firm order received•Provision clock starts – re SLAs/contract starts

•Basic order only requires configure/activate

•More complex has physical connection/supply CPE

•Most complex has capacity provision and civils

•Big/complex = project management

•Complex order proactive updates

•Jeopardy management

•Change control/date management

•Testing & handover

•Delivery & agreement – provision clock stops

•Billing & settlement

•Billing clock/in life service management starts

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Workforce Management

Driven by orders/trouble tickets etc

To be completed after next WG…

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Next Steps required as proposed by experts group – 24th Feb

•Use Framework document to test TSR output, provide statement of compliance

•Check TSR output for non TSR/openreach products

•Provide indications to industry over what is interim and requiring a tactical solution and what is industrialised requiring a strategic solution

•Push framework document through to NICC to look at practical ways forward

•Continue analysis of process steps at future experts groups, the first on PM session of next WG (6th March) then Friday 17th, Monday 20th March to continue & finish

•Also urgent need for technical experts to meet & progress Framework shortfalls