Services Overview• Veterans Services supports all Veteran’s activities

within Hillsborough County. Our accredited officers connect military members to earned VA benefits.

• Five locations: Veteran Resource Center, Pauls Drive, Southshore, VAMC James Haley, and VA Outpatient Clinic SOHI

• Consumer Protection Services investigates complaints involving fraud or unfair /deceptive business practices.

• Vehicle for Hire and regulatory compliance promotes public safety through the enforcement of local ordinances and state statutes.

Consumer and Veterans ServicesInsert picture here

Our Value to Hillsborough County• Economic impact of $519 million annually in VA compensation• Consumer Protection returned $756 thousand to consumers• Significant social impact on the community

• 2019 Veterans Memorial Park recognized as a regional destination• Veterans Memorial Park 100 events and 89 thousand visitors annually• Educational outreach to the community

• Client assistance through successful claim resolution• Increased quality of care for an aging population• Safeguarding seniors financials

• Regulatory Compliance enforces BOCC ordinances• Coordinate with law enforcement to ensure public safety and safe

transportation by regulating the Towing/Taxi industry

• New 8,000 sq. ft. Veteran Resource Center • 14 Historic War Memorials• Veterans Memorial Committee planning Military Learning Center

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3https://www.va.gov/vetdata/Expenditures.asp

Veteran Population

Hill

sbor

ough

94,8

42

Duv

al90

,687

Pine

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4,09

7

Brow

ad78

,128

Palm

Bea

ch75

,356

Duv

al98

,861

Hill

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ough

94,4

74

Pine

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9,33

1

Brow

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,935

Palm

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,782

-

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

FY 14FY 18

https://www.va.gov/vetdata/Expenditures.asp

$519,242 $549,344

$117,769

$362,178

$471,146

$41,592

$343,026

$216,719

$44,412

$334,842

$212,719

$90,358

$297,977 $268,544

$77,584

$20,000

$120,000

$220,000

$320,000

$420,000

$520,000

Compensation & Pension Medical Care Education & VocationalRehabilitation/ Employment

Veterans Economic ImpactExpenditures in 000's

HILLSBOROUGH PINELLAS BREVARD DUVAL BROWARD

Helping Our Clients Navigate Complex Systems

“The information will make a huge difference in my life and those in my sphere of influence. I now know where to go and what to do to protect my family.” – Outreach event at Robert Saunders Library

“We didn’t have a clue how to handle this problem and get a resolution. The best decision we made was to contact Ms. Anderson. She got the problem solved and we couldn’t be happier.” $1,600 returned – Sept. 2018

FY 19 Key Sustainability & Performance Metrics

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Veteran Services

Veterans Services

• 37,000 client touch points• $519 million in economic impact• Cost of service was $19.13

Consumer Protection

• 26,000 client touch points• $756 thousand in economic

recovery• Cost of service was $24.40

Veterans Memorial Park

• 89,000 Visitors• 100 Events• Cost of service was $4.03

FY19 Key Sustainability & Performance Metrics

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Info Graphics

False Alarm Program

• Saves HCSO Resources• 22,441 cases processed • Generated $1.1 million in

revenue• ROI is $41.35 per case

Citizen Board Support

• 5,109 cases processed• Generated $1.6 million in revenue• ROI is $254.44 per case

Vehicle For Hire

• 3,728 client contacts• Generated $396,985 Revenue• Unit cost of service $78.21

FY19 Key Sustainability & Performance Metrics

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CVS achieved a 97% overall customer satisfaction rating, surpassing the annual goal of 90%.

Provided 183,018 unit levels of service with a department ROI of $14.75 per unit level of service