consumer engagement is critical to healthcare transformation, and can provide the basis for dramatic...
TRANSCRIPT
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Consumer Engagement is critical to healthcare transformation, and can provide the basis for
dramatic improvements in the health of Michigan’s residents.
Why are we all here today?
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Engaging individuals and the community can lead to:
Improved Experience of Care Improved Population Health Lower Healthcare Costs
• •
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Assess current consumer engagement landscape
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HIT-MMIS IAPD Activities:Engaging the Consumer
• Research and enact plans that encourage consumers to engage in their health with the use of Health Information Technology.
Consumer Engagement Specialist/Statewide Resource Statewide Survey of Consumers of Healthcare
• Participate in and collaborate with national efforts to study approaches to consumer engagement.
• Engage Michigan stakeholders in plans to advance consumer engagement efforts within Michigan.
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Stakeholder Breakdown
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The Five Stages of the Patient Engagement Framework
©2012 National eHealth Collaborative
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INFORM
• Patient education significantly reduces the number of primary care physician visits.
• Patient education improves patient satisfaction.
• Patient outcomes improve and costs decrease.
• Studies have shown that patient education can effectively engage patients in their health.
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ENGAGE
“The health care community may find the EHR to be an untapped means of encouraging patient-physician collaboration and for enhancing patient activation during the clinic visit.”
Journal of the American Medical Association, June 2013
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EMPOWER
59% of providers believe that HIT will enable consumers to take more responsibility for their health.
- NeHC Survey, June 2012
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CMS’s Meaningful Use Program introduces a patient-centered and Health IT-based atmosphere in provider offices.
PARTNER
Core Objective Measure
Preventive Measures Use EHR to identify and provide reminders for preventive/follow up care for more than 10% of patients with two or more office visits in the last 2 years
Patient Access Provide online access to health information for more than 50% with more than 5% actually accessing
Visit Summaries Provide office visit summaries for more than 50% of office visits
Education Resources Use EHR to identify and provide education resources for more than 10% of all unique patients
Secure Messages More than 5% of patients send secure messages to their EP
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PUBLIC-PRIVATE ALLIANCES
• Southeast Michigan Beacon Community Social media engagement “Txt4Health” & “Fighting D in the D” campaign
• Aligning Forces for Quality – RWJF West Michigan – Alliance for Health
Health Care Vision 2020 (also funded by west Michigan HIE) Consumer health advocate training program
Detroit – Greater Detroit Area Health Council, Inc. www.myCareCompare.org Consumer engagement committee
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PROVIDER GROUPS
• University of Michigan Health System Patient portal – limited overall utilization Community & patients on boards
• VirtuaHealth Consumer empowerment & self-triage
• BCBSM Social media engagement Promotion of walking & healthy eating
• United Health Online health cost estimator & wellness programs Use of patient activation measure in treatment decision support programs
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CONSUMER ORGANIZATIONS
• State Innovation Model Patient/family-centered health homes Pathways Community Hub – community linkage Health Information Exchange (HIX) support
• University of Michigan Chart biopsies
• Michigan State University Online community engagement research (marketing department)
• Michigan Consumers for Healthcare Consumer engagement for health insurance
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• 96% of stakeholders STRONGLY agree that engaging consumers in their care is critical to transformation.
• 86% of stakeholders believe consumer engagement is VERY important to their respective organizations.
The results are in…
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BARRIERS TO MEANINGFUL USE: • Not Interoperable • Core Requirements not Implemented • Too Time Consuming • Staff frustration • Training and technical assistance • No increase in efficiency • No return on investment • Benefit not worth the cost
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The time is now
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Determine state’s level of consumer engagement
Assess consumer awareness of HIT
Understand the public’s engagement in their health
Develop a cumulative report on consumer engagement in Michigan
Next Step: Statewide Survey
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Consumer Engagement SharePoint Site
https://public.mphi.org/sites/ceresources/Pages/default.aspx
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CONSUMER ENGAGEMENT IS HERE!
Lets keep the conversation going…
#CEHIT