Consumer RightsStudent's Guide

For the Teacher

The pages in this Student's Guide follow the Teacher's Guide.

You can modify, add to, or delete pages in this guide according to how you want to proceed. Some texts are grouped together. You can ungroup them to modify the content.

This guide does not include pages for vocabulary, grammar and language chunks you might want to introduce or review with your students. You can add pages for this purpose.

Considering the level and course code for this learning situation, it could be a good idea to print most of the pages for students, unless they are provided with their own computers or other devices.

P. 1 Learning Activity: Consumer Rights – Student's Guide

Introduction

1. What is this?

2. Where can you find a counter like this?

3. What services are here?

4. Have you ever used services at a customer service counter? Why?

P. 2 Learning Activity: Consumer Rights – Student's Guide

Share and Compare Past Experiences

• Use the questions below to guide your discussion.

• Share and compare your experiences.

1. Have you ever bought something that didn't work?

2. What did you do about it?

3. Who did you speak to?

4. Were you satisfied with the outcome? Why or why not?

5. What can protect a consumer who buys a product from a merchant?

1Activity

P. 3 Learning Activity: Consumer Rights – Student's Guide

2Activity

Learning Situation: Help a Friend Return a Defective Product

Learning Situation

You got an email from a friend who recently bought a TV.

A week after buying the TV, which was made in __________________, it broke. Your friend is asking you for advice.

Read the email and identify your friend's specific problems.

Then, look for information on the Éducaloi website so you can give advice to your friend. Using information you found on consumer protection in Quebec, write your suggestions in an email to your friend.

What do you have to do in this situation?

1.

2.

3.

...

P. 4 Learning Activity: Consumer Rights – Student's Guide

Read Your Friend's Email and Identify Details

• Answer these questions:

1. What is the email about?

2. What does your friend want you to do?

3. What is your friend's specific problem?

4. What are some details about your friend's problem?

When did your friend buy the TV?

Did your friend buy a warranty?

What brand is the TV and where was it made?

5. What do you think your friend wants the store to do?

6. Is your friend confident the store will do this? Why or why not?

3Activity

P. 5 Learning Activity: Consumer Rights – Student's Guide

Hey!

How are you? I hope you're well.

I feel terrible bothering you about this, but I'm looking for some advice and I hope you can help.

Last week I bought that TV I was telling you about. Well, it just broke! I've only had it a week! I want to return it and get my money back but I'm really not sure what I need to do.

I didn't pay anything extra for a warranty or guarantee so I don't know if I'm covered. Remember when I bought that radio that didn't work and the store manager just told me to get out of the store! I really don't want that to happen again. This time, I want to go prepared. Can you help?

I'd really appreciate your help. When this is all over, I'll invite you to my place for dinner and we can maybe watch a movie on a TV that works!!

Thanks and talk to you soon,

Yodis

P. 6 Learning Activity: Consumer Rights – Student's Guide

Search for Information to Help Your Friend

• Go to the Éducaloi website.

• Can you guess which symbol has information that can help your friend?

• Look at the article called The Legal Warranty: AutomaticProtection for Consumers and answer these questions.

1. What is the article about?

2. What are the major headings?

www.educaloi.qc.ca/en/capsules/legal-warranty-automatic-protection-consumers

• Scan the article for information relevant to your friend'ssituation.

• Underline, highlight or take notes of relevant information.

• Review the specific details of your friend's situation

• Did you find information to help your friend.

• Compare your findings with a partner.

4Activity

P. 7 Learning Activity: Consumer Rights – Student's Guide

Write an Email Giving Advice

Email Checklist

1. Look at your friend's email and youremail template.

What should the email include?

Can you give some examples?

What other things do you want to be evaluated on?

Write an Email

1. Review your email using the checklist.

2. Exchange emails with a partner.

3. Use the checklist to provide feedback to your partner.

4. Read your partner's feedback and make changes, if necessary.

5. Hand in your email.

5Activity

P. 8 Learning Activity: Consumer Rights – Student's Guide

Notes

P. 9 Learning Activity: Consumer Rights – Student's Guide

IMPORTANT NOTICE

The legal information in this guide should not be taken as advice. If you need advice on a specific situation, go to the Get More Help section of Éducaloi’s website.

The law changes over time. The legal information in this guide is up to date to July 11, 2016. For the most recent information, go to Éducaloi's website.

Teachers in Quebec schools may make copies of this guide, but for educational purposes only. The legal content in this guide must not be altered.

Copyright Éducaloi 2016 ©

TO REACH US:scolaire@educaloi.qc.ca

Financial support from Justice Canada made this guide possible.

Visit educaloi.qc.ca to discover more legal information for your courses. Articles, videos, infographics, print pamphlets and much more!

To find more guides for adult education teachers, go to this Web page: https://www.educationjuridique.ca/fr/outils/guides-pour-adultes/

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Consumer Rights

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