Contact Centre Creation - A Business Development Strategy For Success

Contact Centre Creation - A Business Development Strategy For Success

A good place to start, with any new consideration for business strategy, is a list of

key strategies already in place, that this complements or benefits.

This business process should help you better understand your organisation's strengths

and weaknesses and help you plan accordingly.

The options are usually three:

1. Doing it in-house

2. Outsourcing to a Premium call centre services provider or

BPO nearshoring company

3. A hybrid of both of the above

Analyse the pros and cons very carefully in order to decide which option is the best

suited for you.

Contacting an outsourcing company such as Centrecom and requesting case studies of

past clients can help you understand whether this is the best way forward.