contactoffice, a virtual office for your company (emakina academy #8 : enterprise 2.0)
DESCRIPTION
Presentation of the ContactOffice application (www.contactoffice.com) by Patrick De Schutter, co-founder.More info about Emakina Academies on:http://www.emakina.com/academy/events.cfmTRANSCRIPT
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ContactOfficeVirtual Office
Emakina Academy 8 : Enterprise 2.014 June 2007
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ContactOffice ?
Office 2.0 suite of applications Collaborative & Messaging solution Founded in 2000 by 4 Belgian serial internet entrepreneurs Presently more than 350.000 users
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Functionalities
State-of-the-art Office 2.0 application
Shared Calendar (RSS)Shared ContactsTo DoShared NotesShared Bookmark (RSS)Forum, WikiBulletin BoardRss Reader.
Group Organiser
Mail (+ RSS) IMAP4 & POP3(s)SMTP, WebmailAntivirus & AntiSpamSMS, Fax, Alerts & Chat
Messaging
Web upload or WebDAVRSS & Vod/Podcasts, Public sharing
Documents Repository
Synchronisation withorganisers, pda's, phonesMobile access
Mobility Solution
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Functionalities
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Functionalities
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All of the tools are Integrated in one User-friendly web 2.0 Interfaceand allow for Sophisticated Sharing
Functionalities
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“There is a strong desire to purchase Web 2.0 technologies — blogs, wikis, podcasts, RSS, social networking, and content tagging — as a suite”March 20, 2007“CIOs Want Suites For Web 2.0”by G. Oliver YoungForrester
Integration
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http://www.contactoffice.com
Current Interface
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Ajax based Interface
http://beta.contactoffice.com
Indication of new + total number of items in lists
Navigation repeated on left
Help and extra information
Dashboard giving quick access to main features
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Marquee selection
Click to sort
• Multiselect, select range, (un) Select all• Data grid, •logical scrolling
• Drag & drop • Special keys handling• Sortable columns• Contextual menus
Ajax based Interface
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MenuBarin
PopupPanel
•Right-click contextual menu
Ajax based Interface
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Everything can be shared with users and groups!
Sophisticated Access Right Model at user level
Applications : Individual user, Families, Associations, Companies, Departments, All kind of teams, ...
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Commercial Model
Hosted, Security, SLA Personalised, Private Label versions SSO : LDAP, CAS, RSA ClearTrust, ... API : XML-RPC
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How big ?
1 million registrations 350.000 active accounts 250.000 paying accounts Global, 6 languages Profitable since 2003!
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Technologies
OO Architecture : Object Oriented Database Pure Java Backend (POJOs only) Build for scalability
Clients abstraction layer: Web (HTML & CSS) Pocket Explorer + Symbian Wap (WML) Voice XML (prototype)
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Why did they choose Contactoffice?
Accessible at anytime from anywhere Reduced costs of acquisition and maintenance No investment and maintenance of material Uptime of more than 99,99% Great flexibility of deployment Update automatically included Allows for collaboration outside intranet Available in ASP and License mode Security of the data
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Case Mobistar: objectives
• Objective: Offer Mobility Solution for mail and organiser to SME and Soho customers in order to facilitate the sale of GPRS.
• Mark-up on CO price in order to increase the « Arpu »
• Create traffic revenus with SMS and GPRS
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Case Mobistar: Approach
• Management of the application on CO servers
• Offer for 3 subscription formulas in combination with GPRS subscription
• Direct and indirect sales of combined package (presented in a box)
• Offers access to web, wap, PDA and smartphone version
• Integration with Mobistar backoffice, hotline.
• SMS traffic is unlimited and billed on monthly invoice
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Case Trade Federation: Fnaim
• Association of real estate experts (France)
• 800 Members spread over country
• Official Professional Association that defends the interest of the trade and gives services to its members
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Case Trade Federation: Objectives
• Objective: Share and dessiminate information with its members
• Offer efficient work tools to its members
• Have a collaborative tool for secretariat
• Members are spread all over France
• Need for user-friendly tool
• Accessible from any computer (mobility)
• Easy administration
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Case Trade Federation: Approach
• Management of the application on CO servers
• Offer 1 basic subscription to all members of association, they can upgrade to paying packages if they want with online-payment
• Tools: Calendar, Docs, Mail, SMS, Contacts, Forum
• Creation of personalised version with batch creation of account for members.
• Simple manual administration via Web-based administration tool.
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Case University: Lyon 2
• University of human sciences of Lyon
• 24000 students, 3000 staff and professors
• At the forefront in France in e-learning and implementation of Information Technology
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Case University: Objective
• Offer a professional communication and working tool to students, staff and faculty
• Tool should be rapidly installed in existing infrastructure (own servers: linux and Max OSX, LDAP)
• Application should be managed and monitored by internal technical staff
• Recuperation of existing information in mail and virtual disk drives
• Data flows in order to import interesting contacts out of LDAP into addressbooks and inject student course schedule into calendar
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Case University: Approach
• Application was installed from distance on Linux infrastructure
• Integration with Ldap developped in order to use logins and paswords present in Ldap
• Different subscription formula dependent on profile (student, staff, faculty)
• IMAP was used in order to allow users to recuperate mails and folders from old mail accounts
• XML data inflow procedure was developped in order to import data in addressbook and calendar
• XML-RPC for showing data of accounts in student portal page (# new mails, # new appointments,…)
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Electrabel:
First energy operator in Belgium
Some categories of Electrabel staffuse a secured Intranet (automatic SSL encryption) to access documents quickly and easily.
TNT Airways:
Express Courier company
TNT Airways Belgium staff are provided with a communication software (email and SMS) to allow for an efficient transmission of information. In addition they get acces to document sharing tool
Other cases:
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Life Demo
http://www.contactoffice.comor
http://beta.contactoffice.com
Free test account @ your disposal. Don't hesitate to contact me.
Patrick De [email protected]
+32-(0)2-647 92 35