content:

Installation of a Clinical Universal Workstation

Networked Printer: Set up Items

Problem Solving Flowcharts

2

Content:

This presentation has been reviewed and approved by the key stakeholders mentioned

This presentation will provide resources to contact for setup and problem solving—on each slide Steps to successfully set up a networked CUWS

printer—slides #3 & 4 Troubleshooting suggestions—slides # 5-15 Confirmation of this information from all key

stakeholders in the process-prior to publication Glossary of frequently used terms—slides#16-21 Footnotes—slides 22 -24

3

Flowchart: New Printer Set up Steps

NEW Printer installation

in NEW Nursing Unit?

Manager of unit requesting printer will Contact Dept.

of Finance for room & bed changes.

Provide nursing unit name, bed numbers &

phone numbers

Manager of unit requesting printer

set up will complete CSR or contact Helpdesk to initiate a CSR

If electricity, network connection or counter construction needed,

send requestto Plant Ops by

Manager of nsg. unit

n

y

Network Printer Change

Request (NPC) Completed by CUWS team

NPC Auto- generated to all appropriate I.M.

depts.

Help Desk notifies CUWS

team of CSR **

All action steps taken by all parties contacted by NPC

to prepare for requested print

capabilities.

CUWS team contacts nsg. Unit manager or SSS

dept. for decisions re: printer set up

Changes must be Tested before implementation to

confirm complete set up in all necessary applications.

** See

footnote on pg.22

4

Testing Printer After Installation Testing team must be qualified and have access to

applications to be tested Make sure printer has “READY ” display

Check all “printer correction options”* if printer display doesn’t read “READY” before calling helpdesk

• *Power on, power line connected to outlet, network cord connected to outlet and NOT pinched in any way, printer on-line (display reading READY), paper supply sufficient and not jammed, toner adequate, printer powered off and back on to reconnect network…

Test demand print Print internet document-go to internet explorer, then

click file, print, ok… Test all types of print from all applications required to print

to installed printer

5

Troubleshooting:Unsuccessful Daily Order Sheet Print

D.O.S. NOT printing in Batch on a

given nursing unit.

New Nursing Unit?

y

n

Contact Help Desk to verify

VS030BC Database (Auto-tech team) report destination has correct

printer listed for the nursing unit and ask that

print be “rebundled”

Printer workin

g properl

y?

y

n

n

y

If failure to print persists:

every step for confirmation

of action takenindicating that print is still NOT successful

Print still NOT successful

Contact Autotech team via Help Desk

to add printer to table

Escalate to Incident Response Center

via Help Desk

Contact CUWS team

via Help Desk for repairs

Check all “printer

correction options” if

display doesn’t read “Ready”

*

* * See

glossary slide #20

6

Troubleshooting: Unsuccessful EDOCS Print

1. Caller to Help Desk states unable to print ANY document

from all choice within EDOCS

Check “file, print” to see dialogue box

“PD” is an available

printer option in dialogue

box

n

y

User contacts CUWS team via Help Desk to have PD printer option

added

Help Desk contact EDOCS with information

2. Caller to Help Desk states unable to print from

EDOCS from one of the possible options,i.e. eyeglasses, single or multiple print mode

Print still NOT Successful

Technical team from CUWS & EDOCS correct items on

their side

If failure to print persists: Revisit every step

for confirmation of action Taken indicating that print is

still NOT successful

Escalate to Incident

Response Center

via Help Desk

* * See

glossary slide #20

Check Printer correction options before calling

Help Desk

*

7

Troubleshooting:Unsuccessful Embosser Print

Embosser printer not

printing **

CSR submitted by manager of nsng. unit adding printer:

requesting connection to network for

printer?

y

nRefer to slide #3 for guidance on submitting CSR

Contact person from designated

application that should print to embosser for

verification that the printer is set in

application table

y

n

Application contact sets printer in

application for printing

Contact CUWS team to check Jet Direct

box & hardware

If failure to print persists: revisit every step for

confirmation of actions taken

indicating that print is still NOT successful

Print stillNOT successful

Escalate toIncident

Response Center via Help

Desk

Printer NEW ? y

n

* * See

glossary slide #20

8

Troubleshooting:Unsuccessful EPIC Print

EPIC has accurate CWS ID & location in required

tables

EPIC team adds CWS to table

If failure to print persists: revisit

every step for confirmation of action

takenindicating that print is still NOT successful

EPIC document not printing from CWS

terminal **

HD contacts CUWS team to confirm

CWS is configured for

EPICprint

CUWS team corrects terminal setting to allow

EPIC print

Help Desk contacts MID Range team to verify that terminal is

listed in database

y

n n

y

Mid Range team adds terminal to

database

n


y

Notify Help

Desk ****

Escalate to Incident Response

Center via Help Desk**** footnotes: slide #23

* * See

glossary slide #20

9

Troubleshooting:Unsuccessful Label Print

Label printer not

printing

CSR submitted by manager of unit adding printer:

requesting connection of

network to label printer?

y

nRefer to slide

#3 for guidance on submitting

CSR

Contact Help Desk to trouble shoot and then contact person from

designated application that should print to label printer to verify that the

printer is set in application table

Contact CUWS team to check Jet Direct

box & hardware

If failure to print persists: CUWS team will contact vendor and provide a backup printer to

floor until repairs completed


Escalate toIncident Response

Center via Help Desk

Application contact sets printer in application for

printing

New Printer? y

N

10

Troubleshooting: Unsuccessful Daily AM Batch Lab Reqs Print

Daily AM Batch Lab

Requisitions NOT printing

on nursing unit

New Nursing Unit?

y

n

Contact Help Desk to verify with AUTOTECH team that DB2

Database has correct printer listed for the nursing unit & DB2 is

functioning properly

Printer working Properl

y?

n

y

Notify CUWS team to repair

DB2 Database Autotech team add printer to

table

If failure to print persists:

Have nursing unit staff review all AM lab

orders for each patient and REPRINT

each req. needed



Check all “printer correction options” if

display doesn’t read “Ready

*

*See glossary slide #20

11

Troubleshooting:Unsuccessful Medipac Print

Mainframe team

verifies accurate location listed in

database

Mainframe team adds to print subsystem


confirmation of actions takenindicating that print is still

NOT successful

Medipac document not printing from CWS terminal

Help Desk to contact

CUWS team to verify that machine is

configured for MPAC print

CUWS team adds workstation to terminal table

Medipac team verifies terminal listed in application

correctly

y

n

n

y

Medipac team adds terminal to

application

Print stillNOT

successful

y

n

Escalate to Incident Response

Center via Help Desk

Contact Help Desk to further trouble shoot and verify with Application

support and Tech support

12

Troubleshooting:Unsuccessful WIZ Print of Demand Documents: COS,CMR,etc

COS / CMR Not printing

from WIZ

Designated Demand printer

working properly?

y

n

Contact CUWS team via Help Desk for repair

CUWS team confirms that the terminals reported are set to

print default to designated demand

printer.

Print still NOT

successful

Contact Help Desk to troubleshoot and verify

with CUWS team, if necessary re: printer

assignment to terminal


confirmation of actions taken

indicating that print is still NOT successful

Check all “printer correction options” if display doesn’t read

“Ready”

*


via Help Desk

Is printer in

expected location

for Demand

Print?

n

y

Next PageOther demand

documents (I.e. e-mails) print okay?

n

y

* See Glossaryslide #20

13

Troubleshooting: Slide #12 Continued Unsuccessful WIZ Print of Demand Documents:

y

Is printer in

expected location

for Demand Print ?

PriorPage

n

Submit CSR to request that the CUWS team to

move printer to expected location or

identify another printer as the designated Demand printer

Educate staff re: location of

demand printer

Unit leadership decides to allow print

documents to go to current

location?y

ny

14

Troubleshooting: Unsuccessful WIZ Print: Orders ONLY

WIZ Orders(POS & REQ)

documents not printing on NURSING

UNIT

Nursing unit approved by Dept of Finance

y

IE, internet documents

print @ designated

printer

y

n

New unit set up in

Medipac

Printer is

working?

y

n

Contact Finance

Dept.Notify Wiz & CUWS team to determine if location in their

tables are named EXACTLY the same

CUWS & WIZ team collaborate to ensure

both tables have accurate location name

**

Check all “printer correction options” if

display doesn’t read “Ready”

*

Contact CUWS team

for repair

Print subsystem shows documen

ts printed?

Nursing unit NEW?

n

y

n

n

y

n

yContact nsg. unit to ensure printer is “ready”, document

wasn’t picked up accidentally by someone else.

Contact Mainframe/Technical team via Help Desk to ensure accurate location is listed in database/ print subsystem


confirmation of action takenindicating that print is still

NOT successful

Print still NOT

successfulEscalate to Incident

Response Center via Help Desk

** Refer to footnote on

slide #23

* * See

glossary slide #20

15

Troubleshooting: Unsuccessful Wiz Print:reprint Requisitions

Lab Reprint reqs. not printing

Other demand

printer working properly

y

n

Check all “printer correction options” if display doesn’t

read “Ready”

*

CUWS team via Help Desk confirmed ID of “Nearest Printer” to which Reprint Req.

should print.

Is “nearest” printer also

Demand Print?

Educate staff re: correct destination for Reprint Reqs.

y

n


Confirmation of action takenindicating that print

is still NOT successful


Contact CUWS

team via Help Desk for repairs

Escalate via Help Desk to Incident Response Center * * See

glossary slide #20

16

Frequently Used Terms:Glossary

COS—Abbreviation for WIZ document titled Current Order Sheet CMR--Abbreviation for WIZ document titled Current Meds &

Results Demand print-

Printer chosen by staff on nsg. unit for demand print is set during the build of the terminal as the default printer for all demand document printing

E-drain status- the Edrained status in VPS can occur anytime the mainframe

fails to send active print jobs to the printer. This could be due to out of paper conditions, loss of network connectivity, paper jams, configuration errors, or anything else that causes the printer to become unavailable when the mainframe is trying to route print to the printer. * see footnotes slide #23.

17

Glossary Continued:

HIP monitor- The HIP monitor is a utility that resides on the VUMCPORTAL

server and monitors all critical printers If one of these printers encounters a problem, the HIP monitor

will display the printer ID in “the printers needing an intervention window” at the top of the HIP monitor screen

The “Monitor” will also receive an audio alert stating "please check your printer monitor“ The Help Desk then notifies appropriate staff.

This audio alert will only be announced once for each occurrence (HIP monitor is planned for replacement by service desk soon)

This “Monitor” resides on & is monitored by the Help Desk. The Help Desk notifies the unit impacted

The HIP Monitor is not integrated with the VPS system on the Mainframe & may not alert the Help Desk to all VPS “e-drain” status errors.

18

Glossary Continued: IRC-Incident Response Center-

Escalation process via help desk to which unresolved problems should be routed

Logical printer table- PRTVLOCT (see WIZ location tables) orders printer

location table created by CUWS team to correlate printer ID to print destination table in WIZ

MPAC location table— Table (YALOC) which contains all approved

location codes where patients can be bedded within the inpatient and outpatient procedural areas

Used for patient tracking of admit,discharge, transfer

19

Glossary:continued Nearest printer table-

based on the terminal location code table (VTMVTRMTVTMVTRMT) which drives where WIZ prints reprinted reqs;This table is maintained by CUWS team

Network printer change request (NPC)- Web based process for LAN Managers or CUWS

Specialists to communicate and request printer changes from their responsible areas to the various Informatics Center departments required to enable to device to print the required user application printouts. This web based application can be accessed @ https://trutto.mc.vanderbilt.edu/ncs/

20

Glossary Continued:

POS—Abbreviation for WIZ document titled Physician Order Sheet

Printer correction options- Power cord plugged in, power printer off & on to

reconnect network to printer, network cord is connected to back of printer and NOT pinched, printer on-line (display reading READY), paper supply sufficient and not jammed, toner adequate…

Print Sub-system- CICSPAC2-a Mainframe based CICS (customer

Information Control System) application developed in-house which identifies each document sent to any networked printer by date, time & content of document

21

Glossary Continued:

REQ– Abbreviation for WIZ document titled Lab Requisition

WIZ location table— PRTVLOCT (orders printer location tables):

•U$HIPRINT(nursing unit WIZ printers)•U$DPPRINT (departmental WIZ printers,

I.E. ECHO lab) •WIZ uses these tables to match orders

printing to patient (Medipac) location for accurate print of automatically generated documents to correct pt. care location *Refer to slide #23 for further detail.

22

* Footnotes:

Slide #2--* the qualifiers for installation of a CUWS printer are: there must be a CUWS workstation involved. If there is an existing NON- CUWS printer in

place, when it becomes a CUWS printer, the CUWS team then is responsible for the maintenance and life-cycling of that printer.

Slide # 7—Help Desk has access to allow the printer to be pinged, restart printer queues, clear printer queues, etc….

23

* Footnotes: Continued

Slide # 14 & 21—Within Wiz Order, there is a matching table that maps beds to printer names in U$HIPRINT. There's another table that maps units and/or workstations to label printers (via their hostname/IP address). Requisitions to departments (mapping orderable department/sub department to U$DPPRNT printer name) are hard coded.

Slide # 16– See Slide # 17 for description of term E-Drain

content:

Documents

correct printer

testing printer

printer display doesnt

printer correction options

printer online display

available printer option

stepsnew printer installation

testedmake sure printer