content for everyone
TRANSCRIPT
30.09.15
Content for Everyone
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
We specialise in user experience design.
Our services help companies large and small deliver better customer experiences. We do this by concentrating on one thing: finding out what works for your customers.
Problem solved.
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
User experience encompasses all of the elements and points that (consciously or unconsciously) influence how a person perceives a company, its services and its products.
It includes everything we see, hear and do as well as our emotional reactions.
What is User Experience
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
How do we write content?
Discover
DefineDesign
Test
Your Target Audience
We take a user centered approach to harnessing new opportunities and solving complex business problems.
This allows us to test ideas and balance your business objectives with customer needs.
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
GDS a winning example
Winners of the Writing for Design Category 2013https://gds.blog.gov.uk/2013/07/02/pencils/
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
They thought about their users
Everyone in this room and across the UK!!!
How did they do it?
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
How do you talk to everyone?
1. Simple
2. Findable
3. Usable
4. Relevant
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Simple
Speak in their language!
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Simple
• Never use a metaphor, simile, or other figure of speech which you are used to seeing in print.
• Never use a long word where a short one will do.• If it is possible to cut a word out, always cut it out.• Never use the passive where you can use the active.• Never use a foreign phrase, a scientific word, or a jargon word if
you can think of an everyday English equivalent.• Break any of these rules sooner than say anything outright
barbarous.
https://www.writingclasses.com/toolbox/tips-masters/george-orwell-6-questions-6-rules
What am I trying to say?What words will express it?What image or idiom will make it clearer?Is this image fresh enough to have an effect?Could I put it more shortly?Have I said anything that is avoidably ugly?
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Simple
How do you know what people would respond to………..
Research
• Use search logs• Ask people directly• Use exit surveys, complaint logs and other feedback
loops• Check Social Media
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Simple
UX Principles + Tone of voice + Orwell’s rules = Great writing style!
https://www.gov.uk/design-principles
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Findable
People can’t engage with what they can’t find
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Findable
What would people use to search for your content?
Label and organise your information from an end user’s perspective
Is it optimised for Search Engines to be able to crawl and index it?
Does your meta data reflect what is on the page?
Do your links work?
Are you sharing it on the right channel?
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Usable
If people can’t use your content they will go elsewhere
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Usable
Mobile first
Mixture of media
Links that work
Accessible http://www.usability.gov/what-and-why/accessibility.htmlhttp://accessibleux.org/manifesto-for-accessible-user-experience/
Beyond digital
http://www.usability.gov/what-and-why/accessibility.htmlhttp://www.usability.gov/what-and-why/accessibility.html
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Relevant
If your content is not relevant people will move on
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Relevant
Biggest problem facing public sector organisations:
The amount of content you produce and maintain
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
What do Business Gateway do?
Research Services
Market Intelligenc
e
News Reports
Property Searches
Statistics and Demographic
s
Company lists
Company Reports
Credit Reports
Digital
Mobile app
Website
E-zines
Case studies
Workshops:
2 day start up
Awareness raising
seminarBSU: MarketingNetwo
rkingBSU: PlanningBSU: FinanceIntroduction to Social
MediaBookkeepingMarketing
on a shoestringImportance of
brandingPR on a shoestringSelling
skillsNegotiating skills
Starting a consultan
cy
Improve your search engine
rankings
Introduction to Google
Analytics
Becoming an
employer
Get real results from your website
Plan the perfect webinar
Advertising with Social
Media
PR on a shoestring
Profitable customer
care
Time managem
ent
Business expenses: What can I
claim?
Introduction to email marketing
Growth workshop
sBusiness
information line
Partnerships with professio
nal organisa
tions
Accountancy
Social Media
sessions
HR Surgerie
s
Legal and IP
Support to win
projects
Edinburgh Growth Club
Funds and
financing
East of Scotland
Investment Fund
Start Up Loan fund Edinburgh Connect
Digital voucher
s
Make it to market voucher
By design vouchers
Advisory services
Growth Advisory Service
Lifestyle Advisory Service
High Growth Pipeline
Social enterprise
Charities
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Relevant
Audit what you have and find the gaps
Categorise it as to what needs to be updated
Create a touch-point map with version numbers
Monitor the success or failure of your content
Collaborate with Subject Matter Experts
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Tips for creating any content
1. Plan it
2. Create it
3. Share it
4. Monitor it
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Tips for creating any contentPlan it:
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Tips for creating any content
Create it:
1. Simple
2. Findable
3. Usable
4. Relevant
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Tips for creating any content
Share it:
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Tips for creating any content
Monitor it:
+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978
Problem solved.
0131 561 7300
@EstherBCM @BCM_Tweets